TVMucho SL Omdömen 724

How do i change the clock time on screen?

No tv this morning at all, was OK yesterday, sort of OK with all the usual daily problems that I have to fight with every single day.
Just a message on my screen:

THIS APP IS NOT SUPPORTED

I would like to add that when TVMucho is working good it is very very good, good value for money. Would like to see live major sports though, cricket,, football and rugby would be nice.
My main daily problem is buffeting.

HELP😱

Whilst I have no problems getting TV on my mobile, I have major problems to get it on my Sony TV. Had a look at my profile on the TV which gives a different activation code to mine, it also makes out that I should pay again if I want service. I have paid 120 Pound sterling in February 2022 and I do not wish to pay again. I have been talking to technical support who do not appear to be interested in what you have to say and nothing gets rectified. If the Co sees my complaint, please try to ensure that I get service on my TV with my same original access code. Thank you.

Virtually every day now I have problems getting into this paid for service. For intance tonioght the bot checking device doesn't work so can't get in. I sent an email explaining the problem. hours later it isn't fixed. There are now problems every day - it is alottery whether I get the service.

The service has been deteriorating for months, with outages loss of content etc. to the point where it is currently unwatchable, even if you manage to access it. I would advise people to stay well clear of this company…

When it works it's as good as any other streaming service. When it's not working it's ridiculously frustrating which is quite often. I often find that if i want to watch the odd program in the afternoon, its finished before the issues are resolved. You have to keep reloading things. Several weeks ago for a few weeks the same happened at 10pm CET it just stopped working. I'm most likely going to let my subscription run out and find an alternative.

I can log into my account just fine, navigate the tabs just fine - when I try to play a channel or any of my recorded content, I just get a black screen with a hovering satellite for hours on end. No audio, no video. NOTHING communicated to customers about why services are not working. I Tried sending a troubleshooting report to customer service - NO RESPONSE. So terrible. Definitely will NOT be renewing now!

Tvmucho has been having technical issues for months and they do not seem to have a solution to the issue therefore I am regularly without any Tv to watch at night.

I have informed them of the issues but they simply say sorry then it happens again and again and again.

They were a good service once upon a time but I’m afraid I couldn’t recommend them to anyone now as their service is unacceptable.

I've been using this service since April, and it's been quite good for watching TV on my iPad. We don't have channels like ITV, so it's great to have them. It's a little glitchy, but I guess it's to be expected for something “free”.

Also, is it possible to try add the Virgin Channels in Ireland? That would be appreciated.

This company is getting hundreds and hundreds of requests to add E4 Extra to their service. Myself included. It's been several weeks, just add E4 Extra already, I'm getting tired of waiting!

You do advertise that you can request channels, so if you're not going to add E4 Extra despite the thousands of requests asking you to add it, well then that's false advertising and a huge shame on you.

was pretty good when it started but over past few years the quality of service has slowly become more and more poor. take a look on their facebook page for the constant comments about service failures. a while back they became part of 'Pzaz TV' and service rapidly declined. most likely cost cutting on Pzaz's part.
support is lacklustre at best.

update.. tvmucho replied ''....we will surely have our service 100% operational..'' - that will be first for tvmucho, the current problems are just part of a long line of second-rate service and continual faults, usually blamed on third parties!

I had a few issues with "lost" recordings some time ago. The TVMucho team responded and sorted it very quickly. This year the service has been perfect! I can watch all the channels live, Later records correctly and if TVMucho continues like this I will be renewing my subscription every year.
Thank you guys for providing this service!

The reviews say everything I needed to know and customers never lie. The sarcastic replies to us the reviewers given by the mucho team are very offensive and predictable. Showing little or no useful advice whatsoever.
I would recommend sacking the developers. Or better still. closing the service down completely and refunding your unsatisfied customers.
Surely the fact that you've had so many complaints and no practical advice given in return, says everything you need to know about the professional nature of a company

Very, very disappointed with this service. When it works it is superb. But far to reliant on a fast network which is not always available. Can not recommend this company to anybody who does not have a very efficient network. Others just a waste of money plus they took another years subscription without asking and I doubt that this will be refunded despite my request.

UPDATE ! After posting their reply the server is on its 5th night of not working from 10pm!!.... Absolute GARBAGE !! There's nothing MORE frustrating than waiting all evening on a programme and cannot get in withal the messing about it does rather than at very least tell you immediately there's an issue!! Which is every bloody night! And you only get told when you have to email them! Sick of it ! I'm unsubscribing from this utter rubbish & waste of money! Provide a service or don't bother wasting our time & money when we could have another reliable source to depend on!

Tv mucho used to be brilliant. Never had an issue and recommended to everyone. Then pzazz took over and it's got steadily worse and now unwatchable.....every might can't connect to server about 10pm. Same old reply from support that they understand how frustrating it is amd developers are working on it. To be fair they must be sick and tired of fending the constantl same complaints knowing they are not going to get any better and get same ones next day.. not even going to report it now as know what the reply will be and at 10pm tomorrow service will go off! can't watch any series as you never know if you'll see next episode or not! Such a shame to see a great company and product go downhill to this.

I thought the purpose of this app was to LIVE stream TV, it’s impossible when I constantly have a notification saying ‘this is taking a little longer than usual’ my internet speed is over 300mbps, cache and cookies clear! It’s absolutely rubbish. I put a show on at 10pm and it doesn’t actually load until half way through the show I want to watch. It is absurd. What is the point in paying for a service you don’t receive? Avoid avoid avoid.

Your advertising makes claims customer can: "Watch BBC One live abroad. Enjoy your favourite BBC One shows, like “Match of the day”, “Antiques Roadshow”, “Peaky Blinders”, “Countryfile” and “Eastenders” live with TVMucho!"

In your email response you say: “we are unable to provide direct access to the BBC satellite stream from the USA because the BBC has instructed us to implement stricter measures to prevent unauthorised access of their content.”

What measures are you implementing with more strict measure to prevent unauthorised access to the BBC? Was TvMucho providing unauthorised access to your customers?

Since you are not able to do as you state/claim in your advertising, how much will you be refunding to your customers?

When I first started using this service the quality was excellent, now it is unwatchable, it buffers every few seconds, I have reported this many times and told to keep running speed tests and report them back, they don't seem to want to accept that everything else I stream is excellent but I can no longer run their service on my PC or Ipad, compared to Amazon Prime where I watched 4 episodes of Picard back to back with not one incidence of buffering.

I have been a subscriber since 2014/15 and have seen (literally watched) the transmission quality deteriorate to the point where despite clearing my cache, restarting my devices and my router...etc the quality of transmission/reception is unreliable. Sometimes good, sometimes bad, never consistently good or bad!