Suncast Omdömen 110

From what I have read, Suncast has excellent products IF nothing goes wrong. Well, something went wrong for us. First, the wrong nuts came with our kit. They would not fit the bolts for the 60 gallon deck box we bought. Simple fix, right? Just call the company for a replacement. I tried for two days to get through to them. On the third day and after a 30 minute hold, I reached a rep who ordered new nuts for us. Got the box assembled and now the spring loaded pump is wrong! I have attempted to contact Suncast again but no luck. SO frustrating. I will never buy another Suncast product again.

This review is a bit premature since I don't have the shed up yet, but I can share how well the companies customer service is. I have the shed boxed up on one side of my garbage with a bunch of missing or wrong pieces. On the other side of the garage is another box of what should be the replacement parts, instead it is parts for a guy in Canada.
28 days now and still waiting.....

Purchased a house reel that broke immediately after setting it up. Contacted customer service who sent a new piece to supposedly fix the issue.......it didn't. Contacted customer service again who then said they would send me a heavy duty part which would now fix the problem. Of course it didn't. As soon as you turn on the hose the pieces pop out and you have water all over the place. Very poor product with obvious design flaw. Stay away from this product. Other suncast products seem to be good.

I wish I had seen other reviews before I purchased a suncast product. It came in with broken parts and it has now been almost two months, several phone calls to customer service, and still no replacement parts!! A management person named Charlene just hung up on me! Absolutely unacceptable. Stay away from this awful company, take your business elsewhere.

Ordered a Suncast Resin Shed through a national hardware store. The gentleman I hired to assemble it soon realized they had given us two right front corners, and zero left front corners. We both called their 800 number and there was no sense of urgency. They refused to do an expedited delivery. Takes 7-10 days to ship. Over two weeks to arrive. They failed to notify via email, as promised, when it had shipped. Lackadaisical, borderline rude lazy ladies at call center.

Wonder tool and works well. keep hose off ground and easy to move around and roll up hose!

Ordered a flat-pack garden shed with them and had some trouble with the assembly (I've put together close to 50 flat-pack pieces of furniture so I'm not an amateur). I called them to have a part replaced and am still waiting for it a month later. Have called their customer service number for days only to be automatically disconnected after going through their phone menu every time. When I called the operator she said that if their customer service center has too many calls on hold, it simply disconnects them. This is so frustrating and definitely the opposite of good customer service. I'm definitely going to think twice about ordering from Suncast again!

I had a completely different experience than the reviewer below. I too bought a BMS7400 shed, and it had a missing part from a sealed box (Suncast probably does need a better QA process). However, when I called customer service, they told me to expect the part in 7-10 days. I told them I couldn't wait that long and offered to pay for expedited shipping. They told me to check back the next day to get tracking information. Well, before I could even do that, the part was here! They had overnighted it to me for no additional charge. Amazing customer service, and the shed is a superior product.

Ordered BMS7400 plastic shed through Shedstore.co.uk - 1 part is missing from sealed box. Shedstore does not give a (insert Your fav profanity here) about their customer for 3 days, that's not unexpected, but Suncast as manufacturer surely should have found that extra part already since it's not a small one and not orderable separately!
Suncast - You could have done better...