Steven Eagell Toyota Omdömen 1 359

I have been a loyal Toyota customer for over 20 years. A recent exchange with Steven Eagell Toyota in Bishop Stortford makes me rethink my ongoing relationship though.
I had booked a service with Bishop Stortford Toyota, with collection and delivery, including MOT & service, 4 weeks in advance. Also, confirmed and checked-in vehicle 3 days before service.
An hour before the end of the day I received a phone call, indicating they refuse to collect as outside of their area, something which was never mentioned during their telephone booking process. Feeling disgruntled and disappointed, their unhelpful rude attitude did not help. Recommend to avoid this firm, zero customer service.

And I note the automated response from Toyota, if they inquired they would know their own customers...

I wish I had read these reviews before I picked a motorbility car for our disabled son from Steven Eagle ashford.

When we choose the dealer ship last summer we went for a 7 seater Toyota proace we phoned the ashford store and asked to speak to someone about a motorbility car noone called us back for 3 weeks even though we kept trying to speak to someone about placing an order. Eventually someone helped us and we put the order through with motorbility. We was told it would take up to 6 weeks for our car to be ready but normally no longer than 4 and by week 6 we had, had no updates from the dealership, no phone calls, no apologies so we rang them to which they had no idea who the car was for and were going to look into it and they would call us back. We didnt hear from them for a futher 2 weeks and motorbility rang and asked us why we hadn't been to pick up our car we phoned ashford store to which they said the person who placed the order for the car had left and noone had been passed our information and our car had been sat at a dealership for 4 weeks not knowing who it was for so that was a bit of a strange situation but we finally got the car and went on our way a little weary.

Then at 6 months (now) we had a maintenance check light appear on the car so we rang ashford branch and got the car booked in.
On the day my partner arrived at 9am to be told the car would be ready between 5 and 5.30 and we would recieve a phone call. At 4.20pm we rang as its takes us 40 mins to get from home to the ashford branch especially with traffic included. We was told the car hadn't been touched yet and to wait for a phone call we was quite surprised as it had been there since 9am. We had a courtesy car that we later found out was a member of staffs car!! Is this normal?
Anyway we still had no phone call by 5.20pm so my partner rang again and apologised for being pushy but if we dont leave now were not gonna be with you before you close and we have a disabled son who requires support.
We was told it was ready so we left.
When we arrived in the courtesy car (staffs car)myself, disabled son (who has profound learning difficulties and many health conditions) and other child who are both 6 waiting in the courtesy car until our car was ready a tall blonde lady proceeded to come over (I have given name in email) and said oh I didn't expect to see a full car of people (even though my partner had told her our son is disabled and we were sat in the car waiting for our own car to be ready so we could jump in our car) she said sorry I need to do the checks over the vehicle could you please go to the show room, I said not really as this wouldnt be appropriate for our disabled son who needs a wheelchair upon walking and we was around the back of the car park. As i didnt want to cause any problems we exited the car, So we had to wait in the car park with lots of cars driving around as they had left every customer to all pick there cars up that had, had jobs done on them at the same time! My partner came out as he could see me struggling with our disabled son trying to stop him from sitting in the road! When the lady came over and said here's your car I said to her to be honest im not really happy with the way weve been treated and I will be making a complaint. And she said rudely could you care to explain how I kicked you out of the car! I said my partner had already explained to you that we was waiting in the car were it was safe but im guessing because it was 5.55pm and a member of staffs car she wanted us to hurry up well im sorry but the car had been with you since 9am! Its not our fault that you didn't even call us to tell us it was ready this is exactly the situation we tried to avoid from the beginning which is why we rang at 4.20pm! Why they didnt keep us informed and didnt just ask us to collect at 6 were we could of arranged child care i do not know! I appreciate people have simple lives but ours is far from it and this is a motorbility car surely that in itself is explanatory that the customer is disabled and may require additional support or help! I just feel that today was handled badly and unfortunately the lady coped the last straw from me as, as a whole from the beginning last year we havent really been treated very well. Maybe some training could be given to the motorbility members of staff or extra support offered. We are going to try a different branch on our next service but once the 3 year lease is up we will most definitely not be going back to Toyota!.

Quoted £1250 to replace a broken bonnet cable and wasn’t guaranteed they could fix it with out bringing a specialist in so could be a lot more. Cable replaced by my self at the price of £12 I will never be seeding a car to this garage as they are just out to rip people off 2024 was told car needed new subframe bottom arm independent garage looked at it was nothing wrong with any of the parts stated the price they wanted was over 5k just trying to scare people into a new car so please if you use this garage and they give you a big story it needs loads of work get a second opinion

Still awaiting return of deposit 10 days after car deliveredv and paid for!
On order I was told that it would be refunded "on handover" of car.
On handover I was told it would be "a few days"
On Wednesday told it would be "within 7 to 10 days of handover".
Today I was told "within 7 to 10 WORK days!"
4 different dates.
Why are they not able to pay as promised?
Is it because they have paid out my money someone else in error?
Or is it because they are totally disorganised,
In any case one dissatisfied customer. Our next Toyota will be from Jemca

Earlier today I was driving along the A5 at about 70 mph when a large brown bird suddenly flew across the road and struck my fog light. From the impact, I initially thought the poor bird must have died.

However, when I later parked the car, I was surprised to discover that both the fog light and the bird had somehow become lodged inside the bonnet. From the outside, there was a noticeable gap where the fog light had come loose, and the bird’s large tail was sticking out.

I felt quite shaken and unsure what to do next, as I needed help fixing the fog light. I decided to stop by MK Steven Eagell (Toyota), since I’m a regular customer there.

Mark, the car park attendant, and Lee, the mechanic, were absolutely fantastic. They carefully removed the bird — which, amazingly, was still alive — and also helped reattach the fog light.

To everyone’s surprise, there was no damage at all to the bird, the fog light, or the car. After that, I was able to drive home safely.

Many thanks to Mark and Lee for their help, and praise and glory to God for His protection and travel mercies. 🕊️🚗🙏

- Mitchelle XXX

I recently brought a used Toyota yaris. The guy I dealt with was courteous and very helpful. After having the car for a week I could hear a scraping on the wheel arch that was worn away. I phoned up and explained the issue. The lady I spoke to ordered the part from my description. It was booked in and sorted out a few days later, no problem at all. The car now feels like new

Booked in for recall repair with courtesy vehicle and full valet.

Arrived for booking no courtesy vehicle available despite being pre booked .

Rescheduled , on arrival again no courtesy vehicle available and not shown on booking .

Eventually after 45 min waiting around for resolution after being told my car wasn’t booked with courtesy , I was then given an employees vehicle to use.

On collection of my vehicle NO valet had been done and was told it wasn’t booked for a valet neither, absolute SHAMBLES couldn’t organise a p*ss up in a brewery.

Asked them to email me my booking confirmations as I know the notes were made and told conveniently they’re no longer on record and they can’t email me.

Would NOT recommend!

I've been using the garage for many years to buy cars and trade in my old one. Always been a good service, friendly, helpful and supportive. I would, in general, recommend them as a garage and, despite my particular issues below, I think I am likely to return to them for vehicles in future.
The issue (and reason for only 4 stars) is that the last time I replaced my car (January 2026), I left them with the job of transferring the ownership, which they failed to do.
I have received first an email from DVLA saying the vehicle is still mine and a speeding fine notification from the Welsh Police. I called the garage twice, but nothing has happened and nobody got back to me!
I am still trying to sort this all out!

I recently moved to the area and am trying to book my car (a Landcruiser) for a service. I have only used this company once, a long time ago, and they have no record of it. For reasons known only to themselves, they classify my car as a commercial vehicle and I have to justify myself to them by showing my driving licence and car registration before they will talk to me.
I am a long standing customer of Toyota, albeit not this company and am offended by their attitude. I have tried escalating this with the company and with Toyota UK, who tried to resolve the issue. But the response from Steven Eagell has been rude and arrogant.
I do not know where to go to get my car serviced.

Visited the Solihull showroom, as I had bought my car new from there 4 yrs ago.
Spoke to salesman gave all details, my car inspected for part exchange value.
Promised the quote by email and follow up telephone call.
No email or call.
Now looking at other manufactures.

Mr. Suhail provided outstanding service from start to finish. He was professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. I truly appreciated his patience and attention to detail. Highly recommend asking for him if you’re visiting the dealership!

Disappointing.
Owned Toyota cars since 2007.

My wife went to the dealership with issues about screen wash tank (car < 1 year old) not filling up properly - she felt they did not take the issue seriously. I went back with a video of the problem and was told this was a design issue with all Toyota cars! Finally, they agreed to take it in when I refused to accept their response.

As a long time customer myself and my husband have been using the Aylesbury branch and have always had a good service purchasing new cars and service plans .
It's only been this year that the sales team have been constantly bombarding us with texts,calls and emails late in the evening . My mum also had a car with them and she has also had the texts and calls late at night with sales tactics that verge on rudeness.
In all honesty it makes us want to go elsewhere next time which is a shame .

Poor experience with service claim:

We purchased a vehicle from this dealer last month. There were small scratches on the vehicle that the dealer did not tell us about, and on our side we failed to inspect them as we only saw the vehicle in the evening when there was no daylight. Fine, so we requested that these scratches be polished and addressed asap and we were given an 8am appointment. What happened there is the reason for this 1-star review:

As I was running a few minutes late, I emailed our sales point of contact to inform him. He failed to respond. Ultimately, I arrived at the centre only to be told that neither the salesperson nor the repair person had arrived. The phone team asked me to wait indefinitely, which I was unable to do as I had committed to go back to work after an hour. Alternatively, I was asked to leave my keys and pick up the car later. As this would entail a £30-£40 Uber ride to and back from home, I was extremely frustrated and asked the team to at least reimburse me for this expense. But this request was denied.

Ultimately, after multiple follow-ups on my cab drive back home, including the salesperson flatly lying to say the repair person had been delayed by traffic and arrived at 8.45 while the phone team informed me the repair person had arrived only at 9.15, I got home. I then had to take another Uber at 4.30, having worked through my lunch break, to get back to the centre for my pickup. Where I was again informed my request for a travel reimbursement was denied, and as courtesy the team provided me a tiny bit of paint in a styrofoam cup for future scratch mitigation. Quite insulting and unexpected from an authorised Toyota dealer.

In summary, AVOID.

Was looking for a used Aygo.
James Cauldery in sales & they had excellent customer care.

I recently purchased a new SUV from Steven Eagell Milton Keynes branch and had a poor experience with the branch manager. He did not introduce himself and exhibited unusual behaviour. He was not interested in answering my questions and rushed to complete the sale.

Subsequently, I sent an email to confirm some additional details. However, I was not able to receive a response until I copied one of my emails to their customer relations team. This suggests a lack of customer service after the sale. The team did respond promptly before the sale.

Very poor post-sale customer service.

After purchasing a car, the dealer failed to settle the finance on my previous vehicle in time, resulting in an additional payment being taken from my account, which I am still waiting to be reimbursed for.

I was unable to get hold of anyone for some time and only heard back after repeatedly ringing, once the sales event had ended. At that point I was told the lack of response was due to the sales event being busy. Since then, I have heard nothing further, with emails continuing to go unanswered.

I am also still waiting for a resolution to an outstanding service warning on the car. The sales process itself was fine, but the post-sale customer service has been extremely poor. I would not recommend based on my experience.

Staff not helpful and very rude. Not my first experience with customer service there but by far the worst. Avoid doing business there, once they sell you the car they won't care about you.

Outstanding service from Steven Eagell Toyota Chelmsford. We bought a RAV4 Plug-in Hybrid showroom vehicle and the sales experience was the best I’ve had after buying many cars over the years.
When we later had an issue with the side steps already fitted to the vehicle, the Dealer Principal stepped in and resolved it quickly and fairly. This level of customer care really stands out and reflects the attitude of everyone we dealt with at the dealership.
Highly recommended – this is how customer service should be done.

Best customer service that you can have. Nadim Was excellent, very helpful and provided detailed explanation of new car abilities and driving with automatic gear.