Samson Doors (Samson Industrial Doors) Omdömen 51

I used Samson doors to support the project I have been managing. Due to the timeframe from tender to receiving the order to proceed with the package works, the main point of contact had left the business. Dija took over our package and quotation. From the outset Dija made contact with myself, her passion for the business and welling to assist was outstanding. Dija was always happy to help and assist even if she was not aware of the answer she would find out from the relevant parties and inform me. The services received and provided outstanding service throughout. Great service and would highly recommend

Paul came and sorted our door that was catching. Done quickly and efficiently with no impact to our business. He was very knowledgeable and explained the work he carried out. Would recommend, 5 stars.

This is the second time I’ve used this company. From initial enquiry to completion they are absolutely first class. The survey was meticulously completed with every option carefully explained. The installation team were fabulous.. fed with bacon baguettes.. which kept them happy.. a perfect job completed with pride and perfection.
Highly recommend.

Eddie digging from samson doors was amazing... nothing was too much trouble.... pointed me to the right roller shutter door....(mine was extra wide)
Just makes the garage stand out from others
To say I'm made up is a understatement 😁😁😁

We work on various projects and use Samson Doors for the Roller shutters when required. Our projects always have tight deadlines. When speaking with Eddie Diggin to get these orders placed he is always responsive and helpful in getting answers to any queries and getting the orders processed. This is incredibly important for us.

It was a strange install as the door was a security feature on a Mezzanine but they did a survey visit, understood what we were looking for and the whole process was seamless. The door looks great and does exactly what we wanted. very happy.

I received a great service from the team at Samson Doors. After I made a mistake with my on-line order and got the wrong door delivered Eddie went the extra mile to sort things out for me. A very good company that I would have no problem recommending to family and friends

Eddie was very quick and extremely polite and helpful during a warranty claim process for me. I felt valued as a customer and I believe they take their reputation and service seriously.
Would highly recommend.
Eddie did the service justice too.

I can not thank Eddie Diggin (Sales Manager) enough for all his help.
After moving in to a commercial property that had an existing shutter but the previous owner had removed part of the track in order to cause us issues opening the shutter to the premises an act of malice. We tried lots of companies to source a replacement track that would match the one in place. Without any product name or serial number this was proving an issue and it looked as if we would have to replace the whole gate and track to enable our business to be secure. Eddie after initially informing us the track was an older model and would probably not be able to be found. He contacted me a week later to tell me he had found the part, at a fraction of the cost of a new complete shutter. It was delivered and fitted perfect. We now have a fully functioning gate and the business is now fully secure.
An outstanding effort on the part of Samson doors. Who went above and beyond to ensure customer satisfaction.
Great Job Eddie

I recently had the pleasure of working with Samson Doors (Samson Industrial Doors) for the installation of a security grille at my property, and I couldn't be more impressed with their service. From start to finish, the entire experience was seamless and professional.

The security grille they supplied was of exceptional quality, offering both strength and reliability. It's clear that they use top-grade materials, and the craftsmanship is evident in every detail. Not only does it provide the security I need, but it also looks great, blending seamlessly with the design of my property.

What truly stood out, however, was their customer care. The team at Samson Doors went above and beyond to ensure I was fully satisfied. From the initial consultation to the installation, they were attentive, friendly, and responsive. They took the time to answer all my questions and made sure I was comfortable with every decision along the way.

If you're looking for high-quality security products and outstanding customer service, I highly recommend Samson Doors. They exceeded all expectations, and I will certainly turn to them again for any future needs.

Very happy with the service and the quality of the door, Michaela Preston helped immensely right through the process.
The only issue I had was the factory rolled the door up with the bottom on the outside and this meant the door had to be unrolled and rolled up the right way in order to install it but apart from that am really happy.
the next customer who would like a new roller door I will be recommending Samson doors.

We got off to a bit of a shaky start but fair play to the team at Samson Doors who were absolutely brilliant at dealing with our concerns and leaving my mother (who had window shutters installed) with a fabulous solution that she is delighted with.

The installation engineer (Paul) was an absolute star and deserves a special mention but it was Michaela who helped pull things together and make my mother got what she wanted and was happy at the end of the process.

My mother is now happily showing off her new electric shutters and telling all her friends to buy their garage doors and shutters from Samson.

Doors arrived on exactly when promised and in good condition. Excellent, tidy product, priced well, and great responsive service from Michaela and Mia.

I would like to say Thank you to Mia and Paul for the great service. This was our first time using Samson Doors. The process of quoting/design and order placement was very efficient.
We are now in the process of quoting for our second door.
Scott
Harbur Park and Leisure Homes

We wanted to replace the window roller shutters on the two windows on the front of our bungalow. To this end we searched around for quotes from various suppliers and installers by ‘phone and email. This was on the 7th October 2024. Although the quote from Samson was n’t the cheapest we felt that the particular shutters they were quoting for were superior to some of the others offered. Moreover we were impressed by the professional attention we received from Eddie Diggin. He provided us with useful advice and guidance during several ‘phone conversations and emails. We were assured that he had our best interests at heart and we were appreciative of his no pressure approach. Once we had provisionally accepted the quote he arranged for Paul Butters to come the very next day to carry out a survey. He was with us for an hour and answered our questions patiently and clearly. An installation date of 29th October was agreed and we paid 50% immediately and the remainder 3 days before installation. The installers James and Ben arrived a little before 8.00am yesterday as arranged and worked quickly and efficiently in installing our new shutters. They were finished a little before 12.30 and made sure that we were completely satisfied before leaving. We have no hesitation in fully recommending Samson as being reliable and professional in the supply and installation of windo roller shutters.

After initial telephone discussion with the Mia at Samson Doors I ordered a set of insulated steel side hinged garage doors for fast delivery (7-10days) from their website. A technical glitch in the website links caused a slight delay but Samson Doors team, Eddie Diggins and Mia Noble in particular, were very helpful and still managed delivery within the 7-10 working days. Even managed to persuade their driver to squeeze the delivery onto the end of the day rather than first drop the next day to accommodate us as could not be available the following morning.

I contacted about having two roller shutter doors serviced, seemed to take a while but eventually it got sorted and Samson came out. Our assigned engineer was Paul, he was polite and generally excellent and I can't fault him at all, my 3 stars are for the initial time it took to sort out and the price. We have never had doors serviced before so wasn't sure what to expect. We were charged £350 + VAT, they had to travel 1 mile to us an Paul was here for the grand total of 45 mins, had a tool bag but generally just took notes, so the price was far, far to high.

Very helpful company & a good fitter called
Paul.

From getting the quote to the finish of the job went 100% as was promised. Eddie Diggin was extremely helpful through the whole process and the quality of the product was up to expectation.Would have no problem recommending this company/product to anyone else.

Really impressed. Load of help and advice when I was choosing product, and they were quite happy to review photos. Accurate delivery date. There was a broken component...again they excelled themselves with speedy response and next day delivery of replacement component direct from supplier. Very happy with door and whole experience. I'd recommend, and would use again.