I’ve just received a 15ml tube of Glass Primer in a Glossy Box and the product itself looks great. But honestly, the packaging feels incredibly wasteful. The tube is mostly empty and could probably ho... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shopping / Ordering product very easy and well thought-out! Explanation of actual product described in detail. Product was tracked and I was informed all the way through so I knew precisely when my... Se mer
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ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Se mer
Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!! Γραφω στην γλωσσα μου,γιατι τα αγγλικα μου δεν ειναι καλα.Και αυτην την εμπειρια θα μοιραστω εδω. Το τμημα εξυπηρετησης πελατων επικοινωνησε μαζι μου γραφοντας εγω στην... Se mer
Företagsinformation
Skrivet av företaget
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Kontaktuppgifter
Storbritannien
- enquiries@rodial.co.uk
- rodial.com
3,7
Medel
618 omdömen
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great online experience
So I shop from Greece very easy to shop fast delivery I could say I order in 3 of October and on 10th they entered Greece so yeah that’s perfect and plus very good online offers. Keep up the good work !!
10 oktober 2024
Omdöme utan inbjudan
Bought the deal for £57 - half full oils!
Bought the deal for £57, both oils arrived half -1/3 full. Took pics and sent to Rodial and it was just ignored! Really disappointed
3 oktober 2024
Omdöme utan inbjudan
Svar från Rodial.com
Good afternoon,
Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced with your order. We want to assure you that we would never ignore our customers.
Unfortunately, we haven’t been able to locate any information regarding your order or any previous communications, as no details were provided with your review.
We would love the chance to look into this matter for you, so please reach out to our support team directly so we can help you.
Best wishes,
Syhem
Customer Service Lead
Excellent Customer Service
I made my first ever purchase with Rodial and was so looking forward to it arriving. Unfortunately when it arrived it was badly damaged/broken. I contacted Customer Service straight away and was delighted with a quick response from Alex. Alex sent me a replacement order which arrived promptly. I highly commend Rodial and Alex.
26 september 2024
Omdöme utan inbjudan
Eccellenza
Prodotti arrivati con precisione. Grazie dei campionicini di prova.
Prodotti ottimi qualità eccezionale.
3 oktober 2024
Omdöme utan inbjudan
Worst customer service
Worst customer service. I purchased Bee Venom Cleansing Balm earlier this year as a backup for Elemis Pro-Collagen Cleansing Balm. I just opened it 2 days ago to use it and lid had been melted and it was disgusting. I reached out to Space NK who advised me to get in touch with Rodial. Alex from Rodial customer service team confirmed that they were aware of the lids being melted and offered me replacement. I thought great but then he came back saying he won't be able to help and I should get in touch with Space NK. Ridiculous company. They are aware of the manufacturing fault and yet they refuse to help. I even offered to return the faulty Cleansing Balm back to them at my own cost for examining but they just ignored my request. Now I am having to throw away £45 Cleansing Balm as I don't want to put melted plastic on my face. They won't help you knowing very well that product is faulty.
30 september 2024
Omdöme utan inbjudan
Svar från Rodial.com
Hi Saba,
Thank you for sharing your experience.
We’re truly sorry to hear about the issues with the Bee Venom Cleansing Balm. It’s completely understandable to feel frustrated, especially when you were looking forward to using it.
While we want to assist you as much as possible, we are only able to process refunds or exchanges only for items purchased directly from our website.
We truly wish we could assist you further, but we recommend reaching out to the original place of purchase, as they will be able to help you based on their policies.
Your feedback is invaluable, and we appreciate you bringing this to our attention.
If there’s anything else we can do to support you, please don’t hesitate to reach out.
Best wishes,
Syhem
Customer Service Lead
As for your product and service is…
As for your product and service is excellent, FedEx delivery service leaves a lot to be desired.
13 september 2024
Omdöme utan inbjudan
Svar från Rodial.com
Hi Rose,
Thanks for your feedback.
I am pleased to read that you are happy with our products and service, your comments on the delivery have also been noted and we apologise for any inconvenienced caused.
Please do not hesitate to reach out if you need any assistance.
Best wishes,
Syhem
Customer Service Lead
Not satisfied at all with the mystery box!
The products in the mystery box where anything except my expectations! There are so many viral products that I had been expecting…
29 augusti 2024
Omdöme utan inbjudan
Svar från Rodial.com
Dear Penelope,
Thank you for sharing your feedback.
I’m sorry to hear the Mystery Box didn’t meet your expectations this time around. We understand the excitement around viral products, and while the selection is designed to introduce a variety of our favourites, we appreciate it can sometimes miss the mark for individual preferences.
Your thoughts are valuable, and we’ll take them on board as we continue to curate future boxes. If there’s anything else you’d like to discuss, feel free to reach out directly – we’re always happy to assist!
Best wishes,
Syhem
Customer Service Lead
Efficient arrived on time very quickly.
Efficient arrived on time very quickly.
25 augusti 2024
Omdöme utan inbjudan
Very good packaging and product quality
Very good packaging and product quality
26 augusti 2024
Omdöme utan inbjudan
Excellent service and Products
Excellent service, excellent products. Love Rodial! Customer service is superb, too.
20 augusti 2024
Omdöme utan inbjudan
Great product Great price and fast…
Great product Great price and fast delivery
9 augusti 2024
Omdöme utan inbjudan
Banana Low Lighter
Second time I’ve ordered the Banana low lighter and I love it so much I’ve signed up for subscribe and save. I wouldn’t be without it now. I also got the lip oil and love it too.
Super quick delivery.
5 augusti 2024
Omdöme utan inbjudan
Love my Rodial products
Love my Rodial products! Great products with stunning designs. Delivery was quick and I was kept up to date with timings along the way.
Would definitely order from Rodial again.
1 augusti 2024
Omdöme utan inbjudan
I still don't have the products that I…
I still don't have the products that I ordered, and I didn't get any privet message from you
4 augusti 2024
Omdöme utan inbjudan
Svar från Rodial.com
Hello Dimitra,
I sincerely apologise for any inconvenience caused by this delay.
In order to better understand the situation and assist you in resolving your issue, I have sent you a private message asking for some information regarding your order.
Best wishes,
Syhem
Customer Service Lead
I love Rodial products
I love Rodial products , I received a bee venom day cream which comes in a pump action tube . The tube had come disconnected so I was unable to use it . I e mailed Rodial , sent in some
Images of product .
Straight away I received feedback and within 24 hours had a lovely e mail very concerned about my product and arranged an immediate replacement .
Well the customer service think was 11/10
Nothing was too
Much trouble , and thanks to Alex for their prompt response , a very happy Rodial lady
30 juli 2024
Omdöme utan inbjudan
Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!
Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!
Γραφω στην γλωσσα μου,γιατι τα αγγλικα μου δεν ειναι καλα.Και αυτην την εμπειρια θα μοιραστω εδω.
Το τμημα εξυπηρετησης πελατων επικοινωνησε μαζι μου γραφοντας εγω στην γλωσσα μου.Αυτο ειναι μια επιπλεον δυσκολια για αυτους. !!!!!!
Ειμαι στην διαδικασια να παραγγειλω τα προιοντα που μου προτειναν ακριβως για αυτα που ζητησα!!!Ευχαριστω και παλι την ομαδα!!
24 juli 2024
Omdöme utan inbjudan
Well the products are brilliant and…
Well the products are brilliant and there are often good offers too. I have also found that the customer service is above and beyond anything I have come across before. They reply quickly and offer great help and tips for you individually so I recommend radial products and their team very highly.
22 juli 2024
Omdöme utan inbjudan
Outstanding customer service
Had a problem with an item . The customer service is incredible, so efficient and dealt with the issue immediately. Rodial products are outstanding and it was unusual to encounter an issue but as I say resolved immediately. Best customer service ever
15 juli 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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