REPOSED.CO Omdömen 237

Svar från REPOSED.CO

27 aug. 2020

PLEASE, DO NOT TRUST THE REVIEWS ON THIS SITE. Trustpilot is a complete and total scam, and only allows you to have any control over reviews if you PAY THEM. The BBC, This Is Money, The Guardian and many others have featured Trustpilot and found that they are deeply, deeply problematic. This Is Money's article is pasted below, judge for yourself.

Many of us now rely on review websites to help us decide whether we're going to make a purchase or not. Thousands of consumers leave their thoughts on stores, holidays and brands online everyday, influencing thousands of other customers' shopping habits.

That influence has shifted from holidays and eating out, with TripAdvisor, and online shopping, with Amazon's own reviews, to stretch across a huge range of items and services that you can buy with the increasingly ubiquitous Trustpilot.

How much can you trust these reviews though? While browsing Trustpilot recently, I spotted something of a curiosity: there was a stark difference between the average star ratings that Argos and John Lewis, two of our best-known high street stores held, and it was one that bucks the acknowledged status. John Lewis, one of Britain's favourite department stores, renowned for its knowledgeable staff and good service, only has an average of 1.7 stars on its Trustpilot page out of five, with 70 per cent of customers rating it as bad. Meanwhile, Argos, a high street stalwart better known for its catalogues than perhaps its expertise and customer care, has a much higher average of four-and-a-half stars.

So, do we have it wrong on these two shops? Is John Lewis letting down customers down left, right and centre, while Argos is delighting most? Puzzled by how this seemed somewhat strange, I was inspired to dig a bit deeper. It doesn't take long on Trustpilot to uncover other examples of businesses scoring very differently to each other in a way that could surprise those who shop their regularly.

Similarly, Oasis, a popular womenswear chain, has four and a half stars on the world's largest review site but Topshop only has one and a half. Again, this seemed strange considering both brands are well known and in the same industry. A crucial difference to be considered is that Argos and Oasis are paying members of Trustpilot, whilst John Lewis and Topshop are not.

By looking at their respective Trustpilot pages, it is possible to tell whether they pay the site or not, by checking to see if the company subscribes to Trustpilot's business service. Trustpilot says paying for its service does not enable companies to improve their reviews, delete negative feedback, or get any other unfair edge.

However, a spokesman for the firm said that there is an element that can explain some of the big variations in scores between companies that pay it and don't. Subscribers, such as Argos, are likely to be actively encouraging all shoppers to leave reviews - and thus bagging more scores from happy punters - whereas firms that don't subscribe, such as John Lewis, do not push for feedback from all customers and are therefore more likely to be skewed towards those seeking to review them on Trustpilot when they have had a bad experience.

What do companies get if they sign up to Trustpilot? Trustpilot has three paid versions: the 'Lite' plan is available from £165 per month and the 'Pro' site can be bought from £449 a month. Then there is also the option for the 'enterprise' plan which is tailored to the customer, with no price listed, but it is believed to be far higher than the Pro package. All of these plans must be paid for annually – meaning firms must stump thousands upfront for the service.

However, 87 per cent of the businesses on Trustpilot do use the service for free with the free model allowing users to still invite, respond and report reviews. So why would someone pay for the service? For those paying the higher amounts, they will have access to an account manager or a customer success manager. They will also have access to Trustpilot's marketing tools in order to push for more positive reviews.

No matter which service you pay for, or if you don't pay at all, Trustpilot says if you report a review on your page as unfair and it is found to violate its guidelines but it can be brought into line, e.g. if it contains offensive words that can be removed, it will be temporarily hidden until the review's author makes the appropriate changes.

It seems then that companies could report multiple reviews as unfair, even if perhaps they are not, as they can sometimes be hidden for up to two days, thus leaving them with more positive reviews showing on their page.

As with any successful business, Trustpilot has its supporters and critics.

Investigations have previously looked at the possibility of gaming the system, including research by BBC 5 Live Investigates, which found that it was possible to buy a false, five-star recommendation placed on Trustpilot via a Facebook group.

This is Money was also recently contacted by a whistleblower, who asked not to be identified, who claimed that paying members can get more control over their reviews and ratings than those who refuse to pay.

The source claimed that a previous company they worked at was annoyed by the amount of negative reviews that were left on their page from years ago, when they partnered with different firms, which was skewing ratings for their current activities.

They alleged that Trustpilot representatives said they were unable to remove the negative reviews, but heavily implied that they would be better able to help if the company signed up for a £500 per month subscription. After subscribing, the source found it far easier to remove these inaccurate reviews.

Svar från REPOSED.CO

12 aug. 2020

PLEASE, DO NOT TRUST THE REVIEWS ON THIS SITE. Trustpilot is a complete and total scam, and only allows you to have any control over reviews if you PAY THEM. The BBC, This Is Money, The Guardian and many others have featured Trustpilot and found that they are deeply, deeply problematic. This Is Money's article is pasted below, judge for yourself.

Many of us now rely on review websites to help us decide whether we're going to make a purchase or not. Thousands of consumers leave their thoughts on stores, holidays and brands online everyday, influencing thousands of other customers' shopping habits.

That influence has shifted from holidays and eating out, with TripAdvisor, and online shopping, with Amazon's own reviews, to stretch across a huge range of items and services that you can buy with the increasingly ubiquitous Trustpilot.

How much can you trust these reviews though? While browsing Trustpilot recently, I spotted something of a curiosity: there was a stark difference between the average star ratings that Argos and John Lewis, two of our best-known high street stores held, and it was one that bucks the acknowledged status. John Lewis, one of Britain's favourite department stores, renowned for its knowledgeable staff and good service, only has an average of 1.7 stars on its Trustpilot page out of five, with 70 per cent of customers rating it as bad. Meanwhile, Argos, a high street stalwart better known for its catalogues than perhaps its expertise and customer care, has a much higher average of four-and-a-half stars.

So, do we have it wrong on these two shops? Is John Lewis letting down customers down left, right and centre, while Argos is delighting most? Puzzled by how this seemed somewhat strange, I was inspired to dig a bit deeper. It doesn't take long on Trustpilot to uncover other examples of businesses scoring very differently to each other in a way that could surprise those who shop their regularly.

Similarly, Oasis, a popular womenswear chain, has four and a half stars on the world's largest review site but Topshop only has one and a half. Again, this seemed strange considering both brands are well known and in the same industry. A crucial difference to be considered is that Argos and Oasis are paying members of Trustpilot, whilst John Lewis and Topshop are not.

By looking at their respective Trustpilot pages, it is possible to tell whether they pay the site or not, by checking to see if the company subscribes to Trustpilot's business service. Trustpilot says paying for its service does not enable companies to improve their reviews, delete negative feedback, or get any other unfair edge.

However, a spokesman for the firm said that there is an element that can explain some of the big variations in scores between companies that pay it and don't. Subscribers, such as Argos, are likely to be actively encouraging all shoppers to leave reviews - and thus bagging more scores from happy punters - whereas firms that don't subscribe, such as John Lewis, do not push for feedback from all customers and are therefore more likely to be skewed towards those seeking to review them on Trustpilot when they have had a bad experience.

What do companies get if they sign up to Trustpilot? Trustpilot has three paid versions: the 'Lite' plan is available from £165 per month and the 'Pro' site can be bought from £449 a month. Then there is also the option for the 'enterprise' plan which is tailored to the customer, with no price listed, but it is believed to be far higher than the Pro package. All of these plans must be paid for annually – meaning firms must stump thousands upfront for the service.

However, 87 per cent of the businesses on Trustpilot do use the service for free with the free model allowing users to still invite, respond and report reviews. So why would someone pay for the service? For those paying the higher amounts, they will have access to an account manager or a customer success manager. They will also have access to Trustpilot's marketing tools in order to push for more positive reviews.

No matter which service you pay for, or if you don't pay at all, Trustpilot says if you report a review on your page as unfair and it is found to violate its guidelines but it can be brought into line, e.g. if it contains offensive words that can be removed, it will be temporarily hidden until the review's author makes the appropriate changes.

It seems then that companies could report multiple reviews as unfair, even if perhaps they are not, as they can sometimes be hidden for up to two days, thus leaving them with more positive reviews showing on their page.

As with any successful business, Trustpilot has its supporters and critics.

Investigations have previously looked at the possibility of gaming the system, including research by BBC 5 Live Investigates, which found that it was possible to buy a false, five-star recommendation placed on Trustpilot via a Facebook group.

This is Money was also recently contacted by a whistleblower, who asked not to be identified, who claimed that paying members can get more control over their reviews and ratings than those who refuse to pay.

The source claimed that a previous company they worked at was annoyed by the amount of negative reviews that were left on their page from years ago, when they partnered with different firms, which was skewing ratings for their current activities.

They alleged that Trustpilot representatives said they were unable to remove the negative reviews, but heavily implied that they would be better able to help if the company signed up for a £500 per month subscription. After subscribing, the source found it far easier to remove these inaccurate reviews.

Svar från REPOSED.CO

6 aug. 2020

PLEASE, DO NOT TRUST THE REVIEWS ON THIS SITE. Trustpilot is a complete and total scam, and only allows you to have any control over reviews if you PAY THEM. The BBC, This Is Money, The Guardian and many others have featured Trustpilot and found that they are deeply, deeply problematic. This Is Money's article is pasted below, judge for yourself.

Many of us now rely on review websites to help us decide whether we're going to make a purchase or not. Thousands of consumers leave their thoughts on stores, holidays and brands online everyday, influencing thousands of other customers' shopping habits.

That influence has shifted from holidays and eating out, with TripAdvisor, and online shopping, with Amazon's own reviews, to stretch across a huge range of items and services that you can buy with the increasingly ubiquitous Trustpilot.

How much can you trust these reviews though? While browsing Trustpilot recently, I spotted something of a curiosity: there was a stark difference between the average star ratings that Argos and John Lewis, two of our best-known high street stores held, and it was one that bucks the acknowledged status. John Lewis, one of Britain's favourite department stores, renowned for its knowledgeable staff and good service, only has an average of 1.7 stars on its Trustpilot page out of five, with 70 per cent of customers rating it as bad. Meanwhile, Argos, a high street stalwart better known for its catalogues than perhaps its expertise and customer care, has a much higher average of four-and-a-half stars.

So, do we have it wrong on these two shops? Is John Lewis letting down customers down left, right and centre, while Argos is delighting most? Puzzled by how this seemed somewhat strange, I was inspired to dig a bit deeper. It doesn't take long on Trustpilot to uncover other examples of businesses scoring very differently to each other in a way that could surprise those who shop their regularly.

Similarly, Oasis, a popular womenswear chain, has four and a half stars on the world's largest review site but Topshop only has one and a half. Again, this seemed strange considering both brands are well known and in the same industry. A crucial difference to be considered is that Argos and Oasis are paying members of Trustpilot, whilst John Lewis and Topshop are not.

By looking at their respective Trustpilot pages, it is possible to tell whether they pay the site or not, by checking to see if the company subscribes to Trustpilot's business service. Trustpilot says paying for its service does not enable companies to improve their reviews, delete negative feedback, or get any other unfair edge.

However, a spokesman for the firm said that there is an element that can explain some of the big variations in scores between companies that pay it and don't. Subscribers, such as Argos, are likely to be actively encouraging all shoppers to leave reviews - and thus bagging more scores from happy punters - whereas firms that don't subscribe, such as John Lewis, do not push for feedback from all customers and are therefore more likely to be skewed towards those seeking to review them on Trustpilot when they have had a bad experience.

What do companies get if they sign up to Trustpilot? Trustpilot has three paid versions: the 'Lite' plan is available from £165 per month and the 'Pro' site can be bought from £449 a month. Then there is also the option for the 'enterprise' plan which is tailored to the customer, with no price listed, but it is believed to be far higher than the Pro package. All of these plans must be paid for annually – meaning firms must stump thousands upfront for the service.

However, 87 per cent of the businesses on Trustpilot do use the service for free with the free model allowing users to still invite, respond and report reviews. So why would someone pay for the service? For those paying the higher amounts, they will have access to an account manager or a customer success manager. They will also have access to Trustpilot's marketing tools in order to push for more positive reviews.

No matter which service you pay for, or if you don't pay at all, Trustpilot says if you report a review on your page as unfair and it is found to violate its guidelines but it can be brought into line, e.g. if it contains offensive words that can be removed, it will be temporarily hidden until the review's author makes the appropriate changes.

It seems then that companies could report multiple reviews as unfair, even if perhaps they are not, as they can sometimes be hidden for up to two days, thus leaving them with more positive reviews showing on their page.

As with any successful business, Trustpilot has its supporters and critics.

Investigations have previously looked at the possibility of gaming the system, including research by BBC 5 Live Investigates, which found that it was possible to buy a false, five-star recommendation placed on Trustpilot via a Facebook group.

This is Money was also recently contacted by a whistleblower, who asked not to be identified, who claimed that paying members can get more control over their reviews and ratings than those who refuse to pay.

The source claimed that a previous company they worked at was annoyed by the amount of negative reviews that were left on their page from years ago, when they partnered with different firms, which was skewing ratings for their current activities.

They alleged that Trustpilot representatives said they were unable to remove the negative reviews, but heavily implied that they would be better able to help if the company signed up for a £500 per month subscription. After subscribing, the source found it far easier to remove these inaccurate reviews.

Svar från REPOSED.CO

31 juli 2020

DUPLICATE REVIEW, PLEASE DISREGARD.

Svar från REPOSED.CO

21 juli 2020

PLEASE, DO NOT TRUST THE REVIEWS ON THIS SITE. Trustpilot is a complete and total scam, and only allows you to have any control over reviews if you PAY THEM. The BBC, This Is Money, The Guardian and many others have featured Trustpilot and found that they are deeply, deeply problematic. This Is Money's article is pasted below, judge for yourself.

Many of us now rely on review websites to help us decide whether we're going to make a purchase or not. Thousands of consumers leave their thoughts on stores, holidays and brands online everyday, influencing thousands of other customers' shopping habits.

That influence has shifted from holidays and eating out, with TripAdvisor, and online shopping, with Amazon's own reviews, to stretch across a huge range of items and services that you can buy with the increasingly ubiquitous Trustpilot.

How much can you trust these reviews though? While browsing Trustpilot recently, I spotted something of a curiosity: there was a stark difference between the average star ratings that Argos and John Lewis, two of our best-known high street stores held, and it was one that bucks the acknowledged status. John Lewis, one of Britain's favourite department stores, renowned for its knowledgeable staff and good service, only has an average of 1.7 stars on its Trustpilot page out of five, with 70 per cent of customers rating it as bad. Meanwhile, Argos, a high street stalwart better known for its catalogues than perhaps its expertise and customer care, has a much higher average of four-and-a-half stars.

So, do we have it wrong on these two shops? Is John Lewis letting down customers down left, right and centre, while Argos is delighting most? Puzzled by how this seemed somewhat strange, I was inspired to dig a bit deeper. It doesn't take long on Trustpilot to uncover other examples of businesses scoring very differently to each other in a way that could surprise those who shop their regularly.

Similarly, Oasis, a popular womenswear chain, has four and a half stars on the world's largest review site but Topshop only has one and a half. Again, this seemed strange considering both brands are well known and in the same industry. A crucial difference to be considered is that Argos and Oasis are paying members of Trustpilot, whilst John Lewis and Topshop are not.

By looking at their respective Trustpilot pages, it is possible to tell whether they pay the site or not, by checking to see if the company subscribes to Trustpilot's business service. Trustpilot says paying for its service does not enable companies to improve their reviews, delete negative feedback, or get any other unfair edge.

However, a spokesman for the firm said that there is an element that can explain some of the big variations in scores between companies that pay it and don't. Subscribers, such as Argos, are likely to be actively encouraging all shoppers to leave reviews - and thus bagging more scores from happy punters - whereas firms that don't subscribe, such as John Lewis, do not push for feedback from all customers and are therefore more likely to be skewed towards those seeking to review them on Trustpilot when they have had a bad experience.

What do companies get if they sign up to Trustpilot? Trustpilot has three paid versions: the 'Lite' plan is available from £165 per month and the 'Pro' site can be bought from £449 a month. Then there is also the option for the 'enterprise' plan which is tailored to the customer, with no price listed, but it is believed to be far higher than the Pro package. All of these plans must be paid for annually – meaning firms must stump thousands upfront for the service.

However, 87 per cent of the businesses on Trustpilot do use the service for free with the free model allowing users to still invite, respond and report reviews. So why would someone pay for the service? For those paying the higher amounts, they will have access to an account manager or a customer success manager. They will also have access to Trustpilot's marketing tools in order to push for more positive reviews.

No matter which service you pay for, or if you don't pay at all, Trustpilot says if you report a review on your page as unfair and it is found to violate its guidelines but it can be brought into line, e.g. if it contains offensive words that can be removed, it will be temporarily hidden until the review's author makes the appropriate changes.

It seems then that companies could report multiple reviews as unfair, even if perhaps they are not, as they can sometimes be hidden for up to two days, thus leaving them with more positive reviews showing on their page.

As with any successful business, Trustpilot has its supporters and critics.

Investigations have previously looked at the possibility of gaming the system, including research by BBC 5 Live Investigates, which found that it was possible to buy a false, five-star recommendation placed on Trustpilot via a Facebook group.

This is Money was also recently contacted by a whistleblower, who asked not to be identified, who claimed that paying members can get more control over their reviews and ratings than those who refuse to pay.

The source claimed that a previous company they worked at was annoyed by the amount of negative reviews that were left on their page from years ago, when they partnered with different firms, which was skewing ratings for their current activities.

They alleged that Trustpilot representatives said they were unable to remove the negative reviews, but heavily implied that they would be better able to help if the company signed up for a £500 per month subscription. After subscribing, the source found it far easier to remove these inaccurate reviews.