Very positive customer experience. I ordered a ski jacket which unfortunately didn’t fit, and I wasn’t able to return it before going on holiday. While I was away, I had an accident and ended up i... Se mer
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Det här tycker kunderna
No communication from this company since ordering a ski jacket 2 weeks ago!! Order not dispatched, no updates whatsoever, very poor. Avoid!!
Ordered the good times jacket - unbelievable quality and waterproofing. Super comfy fit and sizing guide is pretty much spot on. Have seen Planks from a distance for while and never pulled the trig... Se mer
Företaget har svarat
I’ve had planks gear since 2014 and it’s by far the coolest, best fitting brand on the slopes, wherever I’ve been. I’ve been complimented on how nice it looks multiple times over the years…so Nice Sw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A rider-owned British ski brand, Planks Clothing's heart is firmly rooted in the Mountains. Choose from Outerwear, Tech Apparel, Lifestyle, Headwear & more.
Kontaktuppgifter
Storbritannien
- help@planksclothing.com
- planksclothing.com
3,6
Medel
203 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great brand!
Used Planks gear for many seasons and quality has been spot on. Recently ordered new stuff and order was delivered fast. Also they offer great discounts if you keep you eye out. Defo recommend
18 oktober 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Richard,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range! Be sure to keep an eye out on our current Winter Sale that is live on our UK website, with discounts of up to 60% off on current season collection!
Many Thanks
Jess
Good experience. Rep British skiing
I have 2 happy days jackets from Planks and they hold up well. They perform well and I love the little details such as: the "drop cliffs not bombs" embroidered and the "if in doubt, ask your mum" on the care label. They are aimed at looking and feeling cool rather than being super technical and fit the bill.
Customer service has been great in my experience, when I first tried to buy from the store I could only access the EU site (in euros) from the Isle of Man when I should have had access to the UK site. I sent a query about this and they promptly changed which site people from my location would be routed to.
I bust a hole in one of the jackets on a dryslope and enquired if it fell under the warranty. I was informed this came under normal wear and tear and wouldn't qualify for their warranty repair service - fair enough. However, it would be nice to be able to have their items repaired using this service for a small fee outside of warranty.
11 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey George,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks!
Our back office operations team are currently working on introducing a new repair service that caters for both in warranty and out of warranty products. If you do have any faults or issues with a product that is out of warranty, please don't hesitate to reach out to our Customer Service team directly on customerservice@planksclothing.com, and one of our team will be more than happy to find a solution for you.
Many Thanks
Jess
Good design but poor quality
Good design but poor quality. I cannot see the stitching lasting 6 months.
Order GB54755
8 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Alex,
We are always keen to learn and grow from our customers feedback. If you do have any fault issues with the product you have recently purchased, please don't hesitate to reach out to our Customer Services team on customerservice@planksclothing.com who will be happy to arrange a repair free of charge for any product under our 2 year standard warranty policy.
Many Thanks
Jess
Good quality stylish clothing
Good quality stylish clothing.
I broke my zipper 3 years after purchase in a crash, planks tried to find a local seamstress who could repair it, no one could, so they send me a voucher for the full value of the coat to buy another one. Great customer service!
10 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Thomas,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks!
Many Thanks
Jess
Such good quality and style
Such good quality and style. Such a cool brand
9 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Alex,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
High quality clothing
High quality clothing, awesome designs and a great ethical company.
I am a professional ski instructor and always order all my gear from Planks for the last 5 years. They are pushing the way for eco friendly clothing with no compromise to quality.
8 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Sam,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
The best ski gear I’ve bought
The best ski gear I’ve bought, very lightweight and warm. Highly recommend and worth every penny!!!
11 mars 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Michael,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Coolest gear bar non
I’ve had planks gear since 2014 and it’s by far the coolest, best fitting brand on the slopes, wherever I’ve been. I’ve been complimented on how nice it looks multiple times over the years…so Nice Swan Planks!!
The quality of the flagship products (3 layer insulated jackets and bibs) are exceptional and I’ve recently bought yet another jacket for my trip to Chamonix on 31s of this month 👌🏻👌🏻👌🏻
5 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey David,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Top Quality Ski Gear
Have been wearing planks ski gear for a number of years, great quality material, fits well and looks great on the slopes!
4 januari 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Joe,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
The gear is awesome
The gear is awesome. Jim is awesome. Biggy for Prime Minister.
Highly recommend dropping into the Val store for a browse and chat!
1 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Ben,
Thank you so much for reaching out and leaving this positive review! We’re stoked to hear about your ongoing positive experience with Planks and we will be sure to pass the message on to Jim personally!
Many Thanks
Jess
Unbelievably Good Customer Services at Planks
Don't usually write reviews but Kirsty in the Customer Services team at Planks went above and beyond to help me out. I was looking for a specific pair of ski pants from an old season to go with the matching jacket I have, I couldn't find them anywhere online / second hand so I reached out to Planks a couple months ago to see if they had a pair knocking around a warehouse somewhere. Unfortunately no luck. Then, today, I get an email saying they'd remembered about my message and that a demo pair had turned up and could be sent out to me, today! Very rare to find that kind of goodwill gesture, done on nothing but kindness. 5* customer service.
Plus, their merch has always been top quality and continues to be, love it!
4 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Toby,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range! We will be sure to pass this message on to Kirsty personally! If there's anything else you may need, please don't hesitate to reach out.
Many Thanks
Jess
Great clothing, love the brand
Bought several items from planks over the years, always arrived promptly. The quality is spot on and have some great items available.
2 januari 2024
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Edward,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Feel free to check out our ongoing loyalty program THE FUSS on our website, where you can earn points for spending with us and referring your friends and family.
Many Thanks,
Jess
Great clothing have bought many items…
Great clothing have bought many items now. Unfortunately I haven’t received my order and I am nearly at a month of trying to get in contact with someone with no luck at all. It’s Christmas time is limited and I am fed up of chasing them
On social media platforms and emails!
Update all sorted refund has been issued. Back to loving planks
7 december 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hi Jo,
I’m so sorry you had this experience and sincerely apologise for you not receiving the item you requested and for the slow customer support response. We are working hard internally to improve our levels of communication.
We have escalated the matter to Royal Mail internally as unfortunately the whereabouts of your parcel is currently out of our control. We are still awaiting for an outcome of their investigation, however, we will still be more than happy to fully refund you in the meantime. If the parcel is found and returned, you are welcome to keep this free of charge.
We really appreciate our customers loyalty to the brand and again can only apologise for the inconvenience caused. In addition to the refund, we would be happy to offer you a 15% discount code that can be used on your next purchase. We have sent this to you directly via email.
Many Thanks,
Jess
Massive delays and no customer service
I ordered a jacket in early November which arrived promptly. Sadly it did not fit so I followed the exchange instructions and sent it back for an exchange. That was 20 November. No replacement jacket, no contact number, no response to any emails. The website says they are experiencing delays in distribution centre, but not replying to emails is inexcusable. AVOID AVOID.
15 november 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hi Melissa,
I’m so sorry you had this experience and sincerely apologise for you not receiving the item you requested and for the slow customer support response. We are working hard internally to improve our levels of communication.
I have chased this down for you personally and understand a replacement item has now been processed through our warehouse and will be dispatched via express courier service. Please do accept my apologies once again, we really do hope you love the gear!
Please do not hesitate to reach out if you have any further queries or questions.
Thanks,
Jess
Good Times ski jacket
My unisex people’s parka is the best ski jacket I’ve owned- I wear it non stop throughout winter, whether I’m in the snow or just walking the dogs. It holds up really well to all weather, is incredibly comfy and looks great. And it even fit throughout most of my pregnancy (I’m 5”9, size 8/10 and I ordered a size S).
17 november 2022
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Morwenna,
Thanks so much for leaving such a kind review. We’re stoked to hear about your love for the People’s Parka and we’re so glad to hear how much use you’re able to get out of it! Wishing you another toasty winter!
Thanks,
Caitlin
My favorite cover
My favorite cover, the sweetest line of gear. The colors stand out as well as the provocative lines. Something that other company's are still trying to mimic,...
14 november 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Happy to hear that you love our designs, we’re so happy to be your favourite 👊 Thanks for taking the time and leaving the kind review!
Thanks,
Caitlin
Accurate sizing, great quality
Since I had never owned any Planks clothing before, I was a bit nervous about size and quality, but when my ski jacket arrived it fit just right and was of very high quality. I bought it on sale, so it was also a great value.
28 december 2022
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Ed,
Thanks so much for trusting us here, we’re so glad you took the plunge and love your new jacket! Wishing you a great ski season ahead - be sure to tag us in any pictures, we’d love to see you out in action 🏔️
Thanks,
Caitlin
Look good feel good ski good.
Look good feel good ski good.
Quality gear, rad designs, acceptable prices.
Best ski brand for the best skier on the mountain.
14 november 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Elliot,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Have a sick season ahead – be sure to tag us in any content 🤙
Thanks,
Caitlin
Great products
I ordered my anorak and it arrived quickly and without a hassle, the jacket was amazing. High quality threads that held up amazing on the slopes.
Very happy
15 november 2022
Omdöme utan inbjudan
Svar från Planks Clothing
Hey Reuben,
We’re stoked to hear you love your new anorak and that the quality and service lived up to expectation. Thank you for sharing your kind review, wishing you a great winter!
Thanks,
Caitlin
Top quality ski gear that lasts and…
Top quality ski gear that lasts and lasts. Casual clothes are very cool designed and keep their shape. Hoodies are so warm. You don’t get cooler on the slopes than with planks!
14 november 2023
Omdöme utan inbjudan
Svar från Planks Clothing
Hey David,
Thanks so much for your kind review, so glad to hear your gear has been getting lots of love and continues to hold up well! Have a great winter season ahead ❄️
Thanks,
Caitlin
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