Optilase Eye Clinic Omdömen 583

Customer service was a complete disaster. I made an appointment by phoning Optilase and turned up for appointment but was told no appointment was made. Phoned them again and made an appointment only to get a call close to my appointment date to check if I had cancelled it! Went for my appointment and another appointment was made to have drops put in at this appointment.
Arrived for this appointment and was told that the appointment which was made was for 15mins but should have been an hour and half appointment so they couldn't see me as they had back to back appointment.
Another appointment was made which I turned up for it but this time no one about. Spoke to reception in the building and she said that staff had went home as they said they had no appointments. She also said I was the 3rd person to arrive for an appointment.
Phoned Optilase to see what was happening and was told someone would ring me back. Didn't get a call back so rang in 2 days time and again was told someone would ring me back. That was January and I'm still awaiting the call.

After almost a year of going back and forth should I should I not get laser eye surgery I bit the bullet and got it done. Part of why I didn’t want to get it done was the anxiety I had around it and thought of the „pain” during it. Needless to say it was the most painless procedure to date, with just a little anxiety. From the start to finish between clinic visits and phonecalls, everyone was so easy to reach, everything was easily solved and beyond helpful. Special thank you to Colette in Galway clinic who was an absolute angel throughout the before and after appointments with her kindness and pleasant personality and Cork clinic staff for keeping me calm and laughing before the procedure ans for reassurance. I can now do things I love such as swimming and running without the nuisance of wearing glasses. My father was blown away by the quick results ( 5 hours post procedure my pain went away) , and has decided to get the procedure himself in the next year. It’s the best medical decision I’ve made for myself so far and thanks to the monthly payments this has become possible for me.

I was nervous getting the procedure done. As soon as I spoke with the surgeon I started to relax. I felt all the staff there were very knowledgeable and friendly. I felt safe throughout the whole process and it’s the best decision I ever made.

I found my experience with Optilase very rewarding and very straightforward. Everything was explained in detail and the aftercare service was excellent. I couldn't recommended them enough

I had an appointment recently with an excellent young ophthalmologist, who truly impressed me with both skill and kindness. From the moment I walked in, she put me completely at ease, took the time to explain every step of the extensive examination in clear, reassuring detail, making sure I understood what was being checked and why.

What stood out most was the calm confidence with which she reassured me that my eyesight was healthy and not in need of treatment. That combination of professionalism, thoroughness, and genuine care made the whole experience outstanding. I left feeling informed, reassured, and very grateful. Highly recommended!

Very accommodating prompt calling to see optician very very thorough examination and great feedback

Hi to all. Being in Optalise clinic I got good quality service on checking my eyes. I met very honest people helping me and advising me with good answers.

The extensive check and the doctor will to assist and answer all my questions

Experience at optilase was very very good everyone was super kind and lovely the optician was such a nice man explained everything to me perfectly i understood everything clearly the place was lovely and welcoming im very happy with my visit i do recommend optilase

Kind friendly staff.
Great care and support from the team

Very friendly staff
Everything was explained to me in detail
I was nervous at first,but I was happy
With how experienced everyone was.

From my first consultation I felt so at ease going into optilase. Dan was so kind and made sure I was comfortable and answered any questions I had. The day of my surgery went so smoothly and quick, I was shocked at how fast the surgery actually was. All of my follow up appointments went great and my eye sight is fantastic since. I would highly recommend optilase to anyone thinking of getting laser eye surgery.

Can’t believe I have 20/20 vision! Waking up everyday & not having to worry about putting contact lenses in has just changed my life!
I went on holiday and didn’t have to worry about having 2 pairs of glasses or making sure my eyes didn’t get wet in the water when I had contacts in. I can now get up in the morning and do a gym workout without struggling through exercises while wearing glasses, it’s such a game changer for everyday life!!
The staff in Carrickmines were all amazing, so helpful and informative and put me at ease from start to the finish! Would 1000000% recommend it to anyone considering lasik!

Easy and efficient process from start to finish

Very good experience when I attended optilase for my free consultation

Claire was Amazing in the Limerick Facility, such care and compassion shown to my 86yr old Father.

I was looked after from start to finish with every step clearly explained and what would happen next. First class service

I had lens replacement in July 2025 and I have been to my regular checkups and each time I have said that I am constantly having to wear my reading glasses. I keep getting told that it will probably get better or we gave you good distance vision. I service boilers for a living. I'm either at a boiler or driving to the next job and have my glasses on my head every single day. An example is that I can't see my satnav and if I use my glasses then I can't see the bloody road. Personally it has been an expensive total waste of money and I keep getting rubbish excuses rather than solutions.

Brilliant experience from start to finish. Although I was not considered a good candidate for the service, I trust that they had my health and optimal priority, rather than producing profit from their services. I plan to be back in the near future and would recommend their services.