I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trying several different fresh food options, we have found that our dogs absolutely love your products!! Thank you for making such great Food for our Fur-babies!!!
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Se mer
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktuppgifter
USA
- ollie.com
4,6
Utmärkt
11 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So considerate of my girl!
I can't believe you sent different food so that Crystal can start not eating chicken. I hope this will correct her itchy skin. I think I should be able to tell in a week or two at the most. Thank you so much for caring!
24 april 2026
Omdöme utan inbjudan
Svar från Ollie
We are so happy we could help get Crystal started on a chicken-free plan! Nothing is more important than her comfort, and we truly hope this new recipe does the trick for her itchy skin.
Please keep us posted on her progress over the next week or two—we’re rooting for her! Thank you for trusting us with her care. 🐾✨
I love my Ollie subscription because it…
I love my Ollie subscription because it is always arrives exactly when I need it for my dog. When it is delivered, it is in dry ice, and always frozen. I don’t think I’ve ever gotten it that has been defrosted completely. My dog loves the food and I love the service.🩷
23 april 2026
Omdöme utan inbjudan
Svar från Ollie
We are so happy to hear that! Reliability is a top priority for us, and we’re thrilled to know your orders are arriving perfectly frozen and right on time.
It’s wonderful that your pup is enjoying the food as much as you’re enjoying the service. Thank you for being such a loyal part of the Ollie family!
Super polite and helpful!
I unfortunately just lost my wife to cancer and had to get a new debit card due to fraud. I made a call on my drive home and they were super helpful and handled everything fantastic! I've never had a bad experience calling Ollie! Thank you!
23 april 2026
Omdöme utan inbjudan
Svar från Ollie
I am so incredibly sorry for your loss. Please accept our deepest condolences during such a difficult time.
We are glad we could be there to make things a little easier for you by getting your account sorted out quickly. It’s heartening to hear that you had a positive experience with our team amidst everything you're going through.
We are keeping you in our thoughts 🤍
Two extra cold packs makes a big difference
I was very impressed with the additional 2 cold packs that were in the box today. One of the reasons we left our previous vendor (FD) was that the food was arriving partially thawed and the boxes falling apart. One box had been delayed over a weekend and the UPS driver said he wouldn't even deliver it in that condition. I love the quality and thought that Ollie adds to their product.
23 april 2026
Omdöme utan inbjudan
Svar från Ollie
We are so glad those extra cold packs made a difference! We know how important it is for your pup’s food to arrive in perfect condition, and we never want you to worry about thawed meals or messy boxes.
Thank you for noticing the care we put into our packaging. We're honored to have you as part of the Ollie family and are committed to keeping that quality top-notch for you!
Elizabeth (and the other customer…
Elizabeth (and the other customer service people) don’t just answer your questions. They are passionate about helping pups and their humans
23 april 2026
Omdöme utan inbjudan
Svar från Ollie
That is so wonderful to hear! We take great pride in our team, and Elizabeth is a perfect example of the passion we have for supporting pups and their humans.
Knowing that our care and dedication shine through in every interaction means the world to us. Thank you for being such a valued part of the Ollie family.
Always easy via text or messages
Always easy via text or messages
Quick response and easy resolutions
23 april 2026
Omdöme utan inbjudan
Svar från Ollie
We love hearing that! We aim to make things as simple and stress-free as possible, so it’s great to know that our text and messaging support has been quick and effective for you.
Thank you for the wonderful feedback and for being a part of the Ollie family!
We love Ollie and it is always packaged…
We love Ollie and it is always packaged well and on time with the date of arrival given.
Thanks!
22 april 2026
Omdöme utan inbjudan
Svar från Ollie
We are so happy to hear that! Reliability and quality packaging are top priorities for us, so we’re thrilled to know your orders are arriving exactly as expected and on time.
Thank you for the wonderful feedback and for being a part of the Ollie family!
Ollie is great!!
Ollie is great!!
The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it.
Obviously it’s hard for some of us to purchase long term since it’s so incredibly expensive. It’s hard knowing that I don’t know how much I can keep purchasing it because both my dogs absolutely love it. My 3 year old pup goes up on 2 feet when I walk his bowl to him because he gets sooo excited he loves it that much.
22 april 2026
Omdöme utan inbjudan
Svar från Ollie
t is so heartwarming to hear how excited your 3-year-old pup gets at mealtime—that "two-feet" dance is the ultimate compliment! We are thrilled that both your dogs are loving their Ollie.
We truly appreciate your honest feedback regarding our recipes and pricing. We understand that managing allergies and a budget can be a balancing act. While our Lamb recipe currently includes rice, we do offer other grain-free options like our Beef, Chicken, and Turkey recipes which may work better for your pups!
I’ll also be sure to share your request for more rice-free variety and your thoughts on pricing with our product team. We want to make it as easy as possible for your dogs to stay this excited about their food. Thank you for being such a dedicated pet parent and a part of the Ollie family 🐾
Svar från Ollie
Thank you so much for your kind words—we really appreciate it.
We’re always here to help with patience and understanding, and we’re glad we could support you and your pup. If you ever need anything in the future, don’t hesitate to reach out 🐾
Happy Puppy❤️❤️
I had a problem with one delivery, but it was addressed immediately. Never thanks you😃
17 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for taking the time to share this—we really appreciate it!
I’m glad to hear the delivery issue was addressed quickly, even though I’m sorry you ran into that problem in the first place. We always aim to make things right as fast as possible for you and your pup.
We truly appreciate your support, and we’re here anytime you need us 🐾
The sales rep was very friendly and…
The sales rep was very friendly and helpful.
18 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this!
We’re really happy to hear that our sales rep was friendly and helpful—that’s exactly the experience we aim to provide. We appreciate you taking the time to leave this feedback, and we’re here anytime you need support for you and your pup 🐾
Box was great but my little guy is not…
Box was great but my little guy is not liking the beef. Really hope he like chicken. But I have showed a few friends with healthy pups to start there babies with good food like Ollie’s and farmers dog. Great in size Ollie’s is.
18 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience—we really appreciate it!
I’m sorry to hear your little guy isn’t loving the beef recipe, but I’m glad the box arrived in good shape and that you’re hopeful he may enjoy the chicken. Every pup has their own preferences, and it’s very common for them to like some recipes more than others.
We also really appreciate you recommending Ollie to your friends—that means a lot to us 🐾
If you’d like, we’d be happy to help you adjust his recipes or explore other options so we can find something he truly enjoys.
It arrived in perfect frozen condition!
16 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we really appreciate the update!
I’m glad to hear your box arrived in perfect frozen condition and everything was in great shape. If you need anything or want help with your pup’s meals going forward, we’re always here for you 🐾
We love all the recipes and dogs are…
We love all the recipes and dogs are always happy to have their meal time.
16 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this!
We’re absolutely thrilled to hear that you love all the recipes and that your dogs are excited and happy at mealtime—that’s exactly what we hope for 🐾
We really appreciate you being part of the Ollie family, and we’re always here if you ever need anything!
Everything arrived in great shape.
Everything arrived in great shape and convenient packaging. We are now starting to introduce Pippin to his new food, a little at a time.
16 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we really appreciate the update!
We’re so glad to hear everything arrived in great shape and that the packaging has been convenient. It’s also wonderful that you’re introducing Pippin to his new food gradually—that’s a great approach and really helps pups adjust smoothly 🐾
If you ever need anything or have questions along the way, we’re always here to help!
My dog loves Ollie!
I was having problems getting my initiate dachshund to eat his kibble so I decided to try out adding some fresh food to his kibble. After lots of research, I chose Ollie and could not be happier! He gets so excited to eat each meal now! I definitely recommend Ollie!
15 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that your dachshund is excited for mealtime now and that mixing in Ollie with his kibble has made such a positive difference. It means a lot that you chose us after doing your research, and even more that it’s working well for him 🐾
Thank you for the recommendation—we’re thrilled to have you both as part of the Ollie family!
My Pomeranian is a very picky eater
My Pomeranian is a very picky eater, tried numerous brands of food for her including Farmer's Dog and Fresh Pet. She did not like either but loves Ollie, she now lets me know when she is hungry and eats every bite. Also loves the chewy treats.
10 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear your Pomeranian has finally found something she loves, especially after trying a few different brands. It’s wonderful that she’s now excited for mealtime and finishing every bite—that’s exactly what we hope for 🐾
We’re also glad she’s enjoying the chewy treats too! Thank you for trusting Ollie and for being part of our community.
Carter loves his food - Three month mark with this excellent food!
Carter loves his food! His skin allergies have cleared & he is full of energy!
14 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that Carter is loving his food and that you’re seeing such great changes, including clearer skin and more energy. That’s exactly what we hope for with every pup 🐾
Thank you for trusting Ollie—we’re so glad Carter is doing well!
Called Ollie to question my delivery
Called Ollie to question my delivery. Spoke with Shane who resolved my problem. Was easy and quick. Great customer service.
14 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we really appreciate it!
We’re glad to hear your delivery question was resolved quickly and easily, and that Shane was able to help get everything sorted out for you. Providing smooth, supportive service is exactly what we aim for 🐾
Thanks again for being part of Ollie!
I tried the trial the first time they…
I tried the trial the first time they sent small packs for a 60 pound dog that is active and when I tried to get larger packs they wanted to charge me 160 to get the large packs when that's what she should have gotten in the first place. I did a test and tried a trial again changing the answers for her activity and weight to show she needed to gain weight and yet they sent the same small packs 800 calorie per day and upon asking for the correct packs they again wanted me to pay 160+ to get the large packs. That's how I know they are misleading consumers and no matter what answer you put on the activity form for the trial they will always send the small packs for active large dogs .
13 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you for sharing your experience—we’re really sorry for the frustration.
I’m so sorry the portions in your first order didn’t feel right for your dog. In some cases, we do send smaller packs but recommend feeding multiple packs per day to meet the full calorie needs—this could be why you received those portions, but we’d be happy to investigate and make sure everything is correct.
Please reach out to our canine care team so we can review your pup’s plan and make this right.
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