I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trying several different fresh food options, we have found that our dogs absolutely love your products!! Thank you for making such great Food for our Fur-babies!!!
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Se mer
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktuppgifter
USA
- ollie.com
4,6
Utmärkt
11 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Looking for a good and ethical dog food company?
Have always had a great experience with them. Good packaging, good quality dog food. Unfortunately my welcome box container broke, I asked if I could purchase a new one and you guys just sent one for free with the next order… I like love you guys. And so does my dog.
2 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this! We’re really glad to hear you’ve consistently had a great experience with Ollie and that your pup is loving the food. We’re especially happy we could quickly replace your welcome box container and make things easy for you. It means a lot to us to have your support—and your dog’s too!
My Roo loves Ollie food what ever makes…
My Roo loves Ollie food what ever makes him happy I'm happy the cool thing is when I call Ollie costumer service they find ways to help me and make it easy on my wallet love how they UNDERSTAND the love we give our fur babies
2 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Roo is loving his food and that our customer service team has been able to support you in a helpful and thoughtful way. We know how much our pups mean to us, and it makes us so happy to know we can help make things easier for you and your wallet while keeping Roo happy and well-fed. We truly appreciate you being part of the Ollie family!
Ollie has a great product
Ollie has a great product - fresh dog food as well as amazing Customer Service that helps with transition as well as support going forward. Flexible food and delivery options and overall great experience!
1 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your wonderful review! We’re so happy to hear you’re enjoying both our fresh recipes and the support from our customer service team. It means a lot to know the flexibility in food and delivery options has made things easier for you and your pup. We truly appreciate you being part of the Ollie family!
The phone customer service was perfect
The phone customer service was perfect. Resolved my direct problem and even offered me a small discount for all my troubles.
1 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind feedback! We’re thrilled to hear our phone support team was able to resolve your issue quickly and make things a little easier for you along the way. Providing helpful, thoughtful service is what we aim for, and we truly appreciate you taking the time to share your experience!
Svar från Ollie
Thank you so much for sharing this! We’re thrilled to hear your dogs are loving the food—happy dogs really do make everything better! We truly appreciate you being part of the Ollie family!
Knowledgeable personnel
Knowledgeable personnel, easy to communicate with, provided very useful information. Excellent customer service.
1 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! We’re thrilled to hear our team was knowledgeable, easy to communicate with, and able to provide helpful information. Delivering excellent customer service is something we take great pride in, and we truly appreciate you taking the time to share your experience!
They forgot to renew my website and now…
They forgot to renew my website and now a scammer has it. I told them it was up for sale and they ignored me. They neglected to tell me they couldn't access our Facebook until I asked. What they COULD do was take my monthly subscription.
DO NOT USE THESE PEOPLE.
25 mars 2026
Omdöme utan inbjudan
Svar från Ollie
We’re sorry to hear about your experience. We do want to clarify that an Ollie subscription is only for pet food and isn’t connected to website renewals or Facebook access.
We’d love to learn more so we can help, please reach out to our Canine Care team with additional details.
Thank you.
The customer service is top notch
The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order. The packaging for delivery is also topnotch, being delivered in the hot temps of south Florida, have never had one package not totally frozen when we have unpacked the delivery, which by the way is always on time! Our girl Cleo, absolutely loves both the dry baked and the soft fresh. We are very happy with the product, customer service and company! Can't say that very often in today's world.
1 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your incredibly thoughtful review! We’re so happy to hear that our team was able to address your concern quickly and provide a fair resolution. It’s also wonderful to know your deliveries have been arriving consistently frozen and on time, even in the Florida heat—that’s exactly what we aim for. We love hearing that Cleo is enjoying both the baked and fresh recipes, and we truly appreciate your kind words about our team and company. Thank you for being part of the Ollie family!
So far as a new customer I realized…
So far as a new customer I realized right away this is a great company that take care of the customers !
Plus my Kiki love her new food !
2 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words and for giving us a try! We’re thrilled to hear that Kiki is loving her new food and that your experience as a new customer has been such a positive one. Taking great care of both our pups and their people is what we’re all about, and we truly appreciate you being part of the Ollie family!
Emma was amazing
Emma was amazing, helped me meal plan for my year old pitbull that I have no knowledge because I’ve never raised a pup before. I appreciate all the help and the patience with me learning how to feed my pup and what kind of kibble/ fresh food he will benefit from!
30 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind review! We’re thrilled to hear Emma was able to help you feel confident with your pup’s meal planning and support you as you learn along the way. It’s wonderful knowing you’re finding the right balance for your pitbull, and we’re so happy to be part of that journey with you and your new pup!
Fantastic
This company is fantastic. My picky allergic to everything dog loves his food and licks the bowl clean. He has done this for 2 years plus! Also, my dog has been healthier and had no allergy since he started the food. The customer service and interface is also fantastic. 10/10 from me.
30 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your amazing review! We’re thrilled to hear your pup has been enjoying his meals for over two years and is licking the bowl clean—that’s the best compliment we could ask for. It’s also wonderful to know he’s been feeling healthier and more comfortable since starting Ollie. We truly appreciate your kind words about our team and experience, and we’re so grateful to have you both as part of the Ollie family!
Amazing experience
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith. She was amazing and helped me get too something more affordable while being able to still give my babies what they need.
30 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience! We’re really happy to hear your pups are doing better with their eating habits and tummy issues since starting Ollie. It’s also wonderful to know Faith was able to help you find a more affordable plan that still meets your babies’ needs. We truly appreciate your kind words and are so glad to have you as part of the Ollie family!
Associate Kelly
Associate Kelly, was professional, polite, set my mind at ease and stayed with me the whole way in resolving my concern with address correction for delivery on schedule.
29 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that Kelly was professional, polite, and able to put your mind at ease while helping resolve your address correction. We’re also glad everything stayed on track for your scheduled delivery. We truly appreciate you taking the time to share this and for being part of the Ollie family!
My dog Ollie loves the food
My dog Ollie loves the food. He jumps about and knows exactly where I keep in the refrigerator for him. The food smells good. The customer service has been great and helps me with the ordering process and plan. Im happy with Ollie!
29 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your wonderful review! We’re thrilled to hear Ollie is so excited for his meals—knowing exactly where to find his food in the fridge is adorable! We’re also glad you’re enjoying the quality of the food and that our customer service team has been helpful with your ordering and plan. We truly appreciate you being part of the Ollie family!
My senior chihuahua joey loves her…
My senior chihuahua joey loves her Ollie food. It is very moist and easy for her to eat . It came with a cool container with a scooper witch made it easy to store and serve. I order her the calm treats they are also very soft and easy for her to chew. We are very pleased.
Thank you Ollie.
28 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind review! We’re so happy to hear Joey is loving her Ollie meals and that the texture is making it easy and enjoyable for her to eat. It’s great to know the storage container and scooper have made mealtime even more convenient for you. We’re also glad she’s enjoying the Calm treats—especially since they’re nice and soft for her. We truly appreciate you being part of the Ollie family!
My picky dogs didn’t even stop to…
My picky dogs didn’t even stop to breathe the ate all their food and licked there bowls clean.
29 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this! We’re thrilled to hear even your picky pups couldn’t resist and cleaned their bowls—that’s the best kind of feedback we could get! We truly appreciate you being part of the Ollie family and are so happy your dogs are enjoying mealtime so much!
Ollie human grade dog food
It a little pricey but my Cody loves it ! It’s worth the $ as long as my Cody’s loves it
24 april 2026
Omdöme utan inbjudan
Svar från Ollie
That is so wonderful to hear! We are thrilled to know that Cody is loving his meals. Quality ingredients are definitely an investment, but seeing that wagging tail makes it all worth it. Thank you for being part of the Ollie family! 🐾
Ollie is the best thing I have ever…
Ollie is the best thing I have ever done for my baby. It also has been the best for me because there is a whole team that we now belong to that helps us with every and anything.
KUDOS TO ALL WHO MAKE OLLIES!!!
26 april 2026
Omdöme utan inbjudan
Svar från Ollie
We are so touched by your kind words! Knowing that we’ve made such a positive impact for both you and your baby is exactly why we do what we do. Welcome to the Ollie family—we are always here to support you! 🐾✨
Honestly dealing with McCall made it…such a seamless phone call and everything was solved within minutes best employee definitely employee of the month
Honestly dealing with McCall made it such a seamless easy phone conversation she knew what to do instantly when I called in with my issue she solved it within 2 minutes and on top of that she could have just been done with it but she went above and beyond to let me know that if I do need to go get some of my dog's food because with the order not being located I'm not sure when it will be here she let me know that I could go and pick up some Ollie at PetSmart or Petco and then they would reimburse me up to $50 and that was the first time I'd known that that was even a possibility and so she just made it such a pleasant conversation and put my mind at ease cuz I was a little stressed that my dog food wasn't going to be here and the food that we have on hand is going to be gone soon and so she just genuinely cared it wasn't like I'm at work and I have to care it was more of a I genuinely feel for you I have animals and she just went right into action and solved everything instantly so I highly highly recommend her she should be employee of the month she did a phenomenal job and that is one of the many reasons why I stay with Ollie is I've always had great experiences and she was no different she easily was top one that I've spoke with.
25 april 2026
Omdöme utan inbjudan
Svar från Ollie
That is such an incredible compliment! We are so happy to hear that McCall turned a stressful situation into a seamless experience for you. Going above and beyond to ensure your pup stays fed—even with a retail reimbursement—is exactly the kind of care we strive for.
I will be sure to share this glowing feedback with McCall and her team. We’re lucky to have her, and even luckier to have you in the Ollie family! 🐾
My Molly loves Ollie …..she licks the…
My Molly loves Ollie …..she licks the bowl clean everytime! And the treats and calming treats…..excellent. Her coat is already looking better and she is happier! Thank you Ollie…..Molly love Ollie 🩷
24 april 2026
Omdöme utan inbjudan
Svar från Ollie
We are so happy to hear that Molly is loving her Ollie meals and treats! It’s wonderful to know that she’s licking her bowl clean and that you’re already seeing such positive changes in her coat and overall happiness.
Thank you for sharing the love—we’re thrilled to have you and Molly in the Ollie family! 🩷🐾
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