I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trying several different fresh food options, we have found that our dogs absolutely love your products!! Thank you for making such great Food for our Fur-babies!!!
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Se mer
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktuppgifter
USA
- ollie.com
4,6
Utmärkt
11 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick and easy
The email response back to me was very timely, Astro seemed to understand my issue and offered a quick and easy solution! Very pleased. Thank you!
13 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for the awesome review! We’re so happy to hear you’ve had a great experience with Ollie. Giving pups happy, healthy mealtimes is what we’re all about, and we truly appreciate you being part of the Ollie family. Please give your pup some extra love from us!
I trust the ingredients
I trust the ingredients! Customer service has been exceptional and the plan for my dogs is much more affordable than I thought.
13 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! We’re thrilled to hear that you trust our ingredients and have had such a positive experience with our customer care team. We know providing high-quality nutrition at an affordable price is so important, and we’re so happy to be part of your pups’ health journey. Thank you for being a part of the Ollie family!
Always packed well and delivered frozen…
Always packed well and delivered frozen solid.
12 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your review! We’re so happy to hear your orders have been arriving well packed and frozen solid. We work hard to make sure every delivery arrives fresh and ready for your pup to enjoy. Thanks for being part of the Ollie family!
First my dog absolutely loves every…
First my dog absolutely loves every pack of food he got. Second the price per month is unbeatable.
12 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for the wonderful review! We absolutely love hearing that your pup enjoys every recipe, and we’re thrilled that the value of the meal plan has been such a pleasant surprise. Providing high-quality food that pups love at an affordable price is exactly what we strive for. Thanks for being part of the Ollie family!
Really great customer service
Really great customer service. Person was friendly understanding and helped figure out everything.
11 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our customer care team was friendly, understanding, and able to help figure everything out for you. Supporting both our pups and their humans is always our goal, and we truly appreciate you being part of the Ollie family!
Missing Item from Order
An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, they send. Therefore, as this was 1 (one) item, my account was immediately credited. I appreciated the prompt response and explanation of Ollie’s procedures. No hassle. No back & forth. No confrontation. A pleasure to do business with Ollie!!
8 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that Astro was able to assist you quickly and make the process smooth and hassle-free. Providing clear communication and prompt support is something we truly value, and we’re so happy we could turn this into a positive experience for you. We really appreciate your kind words and your support of Ollie!
First food my dogs will eat straight up…
First food my dogs will eat straight up without any toppings!!!!!
10 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We absolutely love hearing this! Thank you so much for sharing. Knowing your pups are enjoying their meals so much that they don’t even need toppings is the best compliment we could ask for. We’re so happy to be part of their mealtime routine!
Excellent dog food
Excellent dog food! Human grade food. My puppy loves it and won't eat anything else.
7 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for the amazing review! We’re thrilled to hear your puppy is loving the food and enjoying our human-grade recipes. There’s nothing better than knowing mealtime has become such a favorite part of their day. We appreciate you being part of the Ollie family!
My pup love ollie so much ❤️ 💕 Good and…
My pup love ollie so much ❤️ 💕 Good and amazing she eat all
9 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this! We’re thrilled to hear your pup loves Ollie and is enjoying every bite ❤️ It means so much to us to know mealtime is such a happy moment for her. We really appreciate you being part of the Ollie family!
Pleasant and professional
I called for help with a revision to my standing order and Shane addressed my needs swiftly, professionally and was pleasant
8 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! We’re so happy to hear Shane was able to help you quickly and professionally with your order revision. Providing a smooth and pleasant experience is exactly what we aim for, and we truly appreciate you taking the time to share this feedback!
Ollie is the best overall dog food and company I’ve tried- I am sticking with them!
Ollie is a pleasure to work with! They provide excellent quality dog food in customizable plans that both work with my two dogs’ needs but also my budget and schedule.
I can’t make any direct scientific claims, but my dogs have been eating Ollie for years - a majority of their lives- and they are both always healthy and happy. According to their vet, my 12 year-old pup has the health of a 6 or 7 year old. Though he will eventually get some of the afflictions of age- I give Ollie a good deal of the credit for the good health of my dogs (of course exercise, regular vet visits, genetics, etc play a role too).
My pups absolutely love their food and prefer their Ollie to their dog treats. I have the split plan that is both the dry and wet food. I am able to use the dry food for training and I often thaw and then freeze their wet food into Kongs or West-paws to keep them occupied and engaged.
Meal time has become extremely important to them and I am always reminded when dinner is a little late.
Any questions, requests, or issues are always taken care of promptly, professionally, and pleasantly.
I recommend Ollie to anyone who wants to feed their dog food that is extremely high quality, easy to receive and use and that also is flexible with food type and price points.
7 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your thoughtful review and for trusting Ollie with your pups for so many years! We’re so happy to hear they’re thriving, loving their meals, and that our flexible plans have worked well for your household.
It means a lot to know our team has been able to support you along the way. Please give your pups some extra love from all of us at Ollie, and thank you again for being part of the Ollie family!
Thanks for Keeping Siren Happy!
Very easily was able to reactivate my account for the correct quantity, applying 50% discount I had received and able to provide a shipping date to accommodate my need.
7 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so happy we could help get everything squared away for you! From reactivating your account to applying your discount and finding the perfect delivery timing, we’re glad the process was paws-itively smooth.
Thanks for being part of the Ollie pack!
immediate human response w effective easy issue resolution
6 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your feedback! We’re really glad to hear you received an immediate human response and that your issue was resolved quickly and easily. Making support simple, fast, and effective is exactly what we strive for, and we truly appreciate you taking the time to share your experience!
My dog 🐕 love the food and I can see…
My dog 🐕 love the food and I can see lost weight. The veterinary say he lost 3 pound. He was 87 now 84.
Thank
6 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this wonderful update! We’re thrilled to hear your dog is loving the food, and it’s great that you’re seeing positive changes alongside guidance from your veterinarian. We’re so happy to be part of his journey and truly appreciate you taking the time to share your experience with us!
Good Customer Service
The shipment I received last week had part of the packets thawed out. I received replacements today and none off the packets were thawed. Good customer service in making the replacements. Thanks.
6 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience! We’re sorry to hear about the initial shipment issue, but we’re really glad the replacement order arrived in perfect condition. Providing reliable service and making things right quickly is very important to us, and we truly appreciate your kind words. Thanks for being part of the Ollie family!
Orders are always spot on
Orders are always spot on. If delivery says on Wednesday it will be there on Wednesday
6 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind review! We’re thrilled to hear your orders have been consistently accurate and that delivery has been right on time. Reliability is something we take great pride in, and we truly appreciate you being part of the Ollie family!
My dogs love this food
My dogs love this food. Their poop 💩 is fantastic!
I love the convenience and having it delivered and how I can adjust to my needs.
6 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your wonderful review! We’re so happy to hear your dogs are loving the food and that you’re enjoying the convenience and flexibility of delivery and plan adjustments. It’s great to know everything is working so well for both you and your pups—we really appreciate you being part of the Ollie family!
My pup and I love you guys!
6 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for the love! We’re so happy to hear that both you and your pup are enjoying Ollie. It means a lot to us to be part of your pup’s routine, and we truly appreciate you being part of the Ollie family!
Best customer service.
Ollie provides a great product and every interaction I have had with an Ollie professional has been excellent.
4 maj 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that every interaction with our team has been a great experience. Providing both high-quality nutrition and excellent support is what we strive for, and we truly appreciate you being part of the Ollie family!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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