I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trying several different fresh food options, we have found that our dogs absolutely love your products!! Thank you for making such great Food for our Fur-babies!!!
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Se mer
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktuppgifter
USA
- ollie.com
4,6
Utmärkt
11 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
all was good
16 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so glad to hear everything has been good! Thank you for taking the time to share your experience—it means a lot to us. We truly appreciate your support and are happy to have you as part of the Ollie community.
Me and my dog love Ollie foods
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change of my order. Fiona was extremely helpful with making these changes.
19 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so glad to hear you and your pup have been happy with Ollie over time, and we truly appreciate you sharing that with us.
We’re especially sorry to hear about your dog’s health issues, and we’re glad Fiona was able to step in and help you quickly make the changes you needed. Providing support during moments like these is really important to us.
Thank you again for your continued trust in Ollie—we’re honored to be part of your pet’s care and wish your dog all the best moving forward.
My issue was resolved the first time…
My issue was resolved the first time quickly and without any hassles.
19 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so glad to hear that your issue was resolved quickly and without any hassle!
Thank you for taking the time to share your experience—we really appreciate your feedback and are happy we could help make things smooth for you.
Customer service rocks!
There are two companies who I have found to have outstanding customer service, Chewy and Ollie. Issues are handled immediately with professionalism, curiosity, and an attitude of 'the customer is always right.' After almost 3 years with no luck, I finally found a food my dog adores. I'm an Ollie customer for life!
18 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We truly appreciate you taking the time to share this and for your kind words about your experience.
We’re so glad to hear that Ollie have stood out to you for their customer service, and especially that you’ve finally found a food your dog absolutely loves after such a long search. That means a lot to us.
Hearing that your pup is enjoying Ollie and that you feel confident as a long-term customer is exactly what we hope for. We’re honored to have you and your dog as part of the Ollie family, and we look forward to continuing to support you both.
Great Food, Great results!
I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, knowledgeable, and eager to help. I can't say enough about them, it's one of the reasons I stay with Ollie products. Oh yeah, the other big reason I stay with Ollie is the food, it's wonderful, and my 11-year-old boy LOVES it. Best of all, he is healthy, happy, and consistently has great & healthy visits with the veterinarian. Thank you Ollie!
18 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We truly appreciate you taking the time to share such thoughtful feedback.
We’re so glad to hear that your experiences with our customer service team have consistently been positive, even when minor issues have come up. It means a lot to know our team has been able to support you with professionalism, knowledge, and care—that’s exactly what we strive for.
We’re also thrilled that your 11-year-old pup is loving the food and doing so well. Hearing that he’s healthy, happy, and having great veterinary visits is the best outcome we could hope for.
Thank you for being part of the Ollie family and for your continued trust and support—it truly means a lot to us.
The person Meganwho helped me
The person who helped me, Megan, was so helpful and understanding our picky pup. She was very informative. She's a really good customer service person.
18 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you taking the time to share this feedback.
We’re so glad to hear Megan was helpful, understanding, and informative while working with you and your picky pup. We’ll be sure to share your kind words with her—recognition like this means a lot to our team.
Thank you again for your support and for being part of the Ollie family.
My pup absolutely loves Ollies food so…
My pup absolutely loves Ollies food so far, I’m so excited about it, she had gotten really picky about her food, but so far she loves this food.
15 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so happy to hear that your pup is enjoying Ollie!
It can be really tough when dogs get picky, so it’s great to know she’s excited about her meals again. Thank you for sharing this with us—we’re thrilled to be part of her routine and appreciate you trusting us with her nutrition.
Extremely Happy with Ollie!
Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals now. I love that the food is Human Grade and excellent quality.
18 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear you’ve had such a positive experience with Ollie’s customer service and that both of your dogs are enjoying their meals. It’s especially great to know your picky eater is now excited for mealtime—that’s always a big win.
We also appreciate you calling out the quality of the food. Thank you for choosing Ollie and for being part of our community—we’re happy to have you and your pups with us.
My dog and I loved Ollie, billing is a big problem
My dog and I loved Ollie. My problem is with their billing. I was charged twice. When I called to be sure I was getting only one order, they claimed they did not make the charges. After a lot of back and forth, never took responsibility for their billing issue. The food is expensive and a double bill for three days really hurts a budget. Planning to switch to Chewy, once I am certain no deliveries are coming from Ollie, since they have awesome customer service.
18 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re really sorry to hear about your experience, especially since you and your dog enjoyed Ollie otherwise. This is definitely not the experience we want for any customer with an Ollie subscription.
We completely understand how frustrating and stressful it can be to see unexpected duplicate charges, particularly when it impacts your budget. That’s not something we take lightly.
I also see that you are already in communication with our team, and we want to assure you that we are fully committed to assisting you and resolving this for you as quickly and thoroughly as possible. We appreciate your patience while we work through this with you.
My puppy loved this food
My puppy loved this food. It was an easy transition for us.
16 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so happy to hear that your puppy loved the food!
It’s great that the transition was easy for both of you—that’s exactly what we hope for. Thank you for sharing your experience, and we’re glad to have you and your pup with us.
The portion size that was delivered to…
The portion size that was delivered to me made it easy for me to start the transitioning process to fresh food to give my dogs
15 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you sharing this!
We’re so glad to hear that the portion sizes made it easy for you to start transitioning your dogs to fresh food. Making that switch can take some adjustment, so it’s great to know the process felt smooth for you and your pups.
Thank you for choosing Ollie—we’re happy to be part of their journey!
Great customer service
Great customer service. My 2 Pomeranians are very fussy. They are eating Ollie.
15 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear you’ve had a great experience with our customer service and, most importantly, that your two Pomeranians are enjoying Ollie—even with their picky tastes. That’s always such a rewarding thing to hear.
Thank you for trusting us with their meals—we’re happy to have you and your pups with us!
If I could I would rate 10 stars
If I could I would rate 10 stars. This has been so great for my baby boy, he is a rescue with severe trauma of being hit by a car before the shelter got him. It had hurt his jaw and lost teeth so he struggled to eat. I decided that wet food was the best option but store bought wet food is gross and he really didn’t like it. So I took a chance on Ollie and he LOVES it so much!!!!
It’s so amazing to see the transformation just after the first month, he’s stronger and fitter and oh so happy and best of all he eats every bit of the food everytime. I wanted to wait til after the first month to rate and it’s the best ever. Even dealing with customer service was so great and never did I get frustrated . Ollie is my dogs food for life I’ll never switch it ever
15 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We truly appreciate you taking the time to share this—thank you for such a thoughtful review.
We’re so sorry your pup went through such a difficult start in life, but it’s incredibly heartwarming to hear how far he’s come and that Ollie has been a positive part of his journey. Knowing he’s now eating comfortably, gaining strength, and enjoying his meals every time is exactly what we hope for.
We’re also really glad to hear your experience with our customer service has been smooth and supportive throughout. Thank you for trusting us with his nutrition and for sharing his progress after the first month—it means a lot to our whole team.
Their dog food caused my dog to get pancreatitis
Their dog food caused my dog to get pancreatitis. Look it up. It’s a common theme with their food. They don’t disclose. In the process of getting the food lab tested by the vet and looking for an attorney to file a class action lawsuit for negligence. How can a dog food company provide food that makes dogs so ill it causes pancreatitis. No disclaimer or disclosures that their food will make your dog so sick you have to take them to a vet. Don't spend a dollar with Ollie, make them go bankrupt for poor business practices. Dear Free market capitalism, do your thing and put this horrible company out of business. They don’t deserve to feed animals, they can’t respect yours or care for them, they would rather make this sick with poor food
15 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We are so sorry to hear that your pup was recently so sick and diagnosed with pancreatitis! As fellow pup parents and pet lovers, we know how deeply stressful and scary it is when a beloved pet is sick. Please know our thoughts are with you and your pup and we hope your pup feels better soon!
We want to assure you that the safety and wellbeing of the dogs we feed is our highest priority. At Ollie we take great pride in our science-based approach, ensuring our recipes follow AAFCO, WSAVA and NRC guidelines. Our formulations are developed alongside board-certified veterinary nutritionists and undergo rigorous laboratory testing to ensure they are complete and balanced for all life stages per AAFCO standards. To view our AAFCO feeding trials and case studies, please visit: https://www.ollie.com/science/
While our recipes are AAFCO-compliant and designed for dogs in all life stages, we recognize that every pup is an individual. Our recipes are not specialized prescription diets, and because every dog’s needs are unique - especially regarding fat sensitivities - we always advocate for involving your veterinarian in any nutritional changes. A vet’s oversight is essential to any dietary transition; to support this, we make the nutritional information for each recipe available online and prioritize transparency by providing our Full Nutritional Analysis on our website for you to review with your vet before changing your pup’s diet. You can visit this page to learn more: https://www.myollie.com/nutrition-facts/
We want to support you however we can. If you are open to discussing your pup's illness further or would like more information, please reach out to our dedicated Dog Health and Safety Team directly at caninecare@ollie.com so we can prioritize your case immediately.
I have two chihuahuas that can be picky…
I have two chihuahuas that can be picky but this food made them lick their bowls clean
14 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you sharing this!
We’re so happy to hear that your two Chihuahuas are enjoying Ollie—even with their picky tendencies. Knowing they’re licking their bowls clean is always one of the best compliments we can get.
Thank you for trusting us with their meals—we’re glad to have you and your pups with us!
Real humans providing customer service…
Real humans providing customer service is always a huge bonus these days! You can tell the people who work here are real dog lovers and are passionate about what they do. I haven’t received my food yet, but I am super excited!
14 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear that our customer service has stood out to you—that means a lot to our team. You’re absolutely right, we’re all real dog lovers here, and we truly care about helping pets and their people have a great experience.
We’re also excited for you to receive your first order! We hope your pup loves it as much as we love making it. Please don’t hesitate to reach out if you need anything along the way—we’re here to help.
Our toothless senior chi loves Ollie!
Our senior chi loves Ollie!! Ollie was lightning fast to fix a delivery we had an issue with.
13 maj 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you taking the time to share this!
We’re so happy to hear your senior Chihuahua loves Ollie, and that we were able to quickly resolve the delivery issue for you. Providing fast, helpful support when things come up is really important to us, so it’s great to know that came through in your experience.
Thank you for trusting us with your pup’s meals—we’re glad to have you both with us!
The delivery was excellent
The delivery was excellent; They left the box 📦 on the chair under the porch overhang, as instructed. The food was excellent and Maui is doing well on the food. Thank you 😊
30 april 2026
Omdöme utan inbjudan
Svar från Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear the delivery went smoothly and was placed exactly where you requested. It’s also wonderful to know Maui is enjoying the food and doing well on it—that’s exactly what we hope for.
Thank you for your kind words and for trusting us with Maui’s meals 😊
Be Aware of the Risks
My dogs loved Ollie. The problems? I was spending nearly $600 for two medium sized dogs. That is the reason I cancelled the subscription. I was due to receive one more delivery and when I did I promptly put the packets in the deep freezer. Suddenly, my dogs both began to experience digestive issues. They were throwing up and had diarrhea. Yesterday when I came home they were lethargic and uninterested in my arrival (never happens). They had to get up in the middle of the night to go outside and didn’t quite make it a few hours later and went inside. I changed the food back to their other brand that I happened to have on hand for the morning meal and I came home to excited, playful pups! I will be giving them their kibble mixed with homemade dog food from here on out.
13 maj 2026
Omdöme utan inbjudan
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