I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite
in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking. hopefully they will change it back as the cha... Se mer
I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slippe... Se mer
Företagsinformation
Skrivet av företaget
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Kontaktuppgifter
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Storbritannien
- +44 7788 466215
- support@neafs.com
- neafs.com
4,1
Bra
193 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I do love the Menthol and Blueberry but…
I do love the Menthol and Blueberry but today tried coffee all just great. I haven’t touched a cigarette since using Neafs. I haven’t coughed like I used too with cigarettes. What a wonderful product ⭐️⭐️⭐️⭐️⭐️
10 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much for sharing your experience with NEAFS! We're really glad to hear that you're enjoying the Menthol, Blueberry, and Coffee flavors—they sound delicious! It's amazing that NEAFS has helped you stay away from cigarettes.
Your feedback truly brightened our day here at NEAFS! If there's anything else you'd like to share or if there's any way we can make your experience even better, please feel free to reach out. We're here to support you every step of the way.
Thank you for choosing NEAFS!
Disgusting..
Disgusting... I used only heets for over 3 years now... and thought I will try neafs too.. bought 1 pack of every so called flavours, to see if I like any... all tasted the same... after trying 2 puffs of each flavour, they ended up in the bin.. waste of money.. and felt sick the whole day..
Opened one to see what's inside.. just a few granules.. no tobacco or anything "leafy". It's a shame I can't attach a photo to my review to show others...
6 juni 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear IASMINA,
Thank you for bringing this to our attention, even though it’s from last August. I appreciate your feedback and the opportunity to address your concerns, no matter when they were raised.
I’m genuinely sorry that your experience with NEAFS was so disappointing. We take all feedback seriously and use it to make necessary improvements. Your experience with the flavor consistency and the negative physical reaction is something we take to heart.
Since your feedback last August, we have made several changes to our product line based on customer input. If you’re open to it, we would love to send you a sample of our updated products to see if they better meet your expectations. Your insights are critical to us, and we want to ensure we provide a product that brings satisfaction.
Thank you again for your past feedback. We hope to have the opportunity to turn your experience around.
Great smoke and less money better for you
I started smoking heets for a few year and then I tried neafs great smoke no smell well pleased easy to use no mess and teo very slender just a gd smoke with no smell or mess
20 januari 2023
Omdöme utan inbjudan
Svar från NEAFS
Thank you for sharing your positive experience with NEAFS! We're glad to hear that you find our product easy to use, clean, and enjoyable. It's great to know that NEAFS provides you with a satisfying smoke without the odor or mess.
If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS!
I'm currently using HEETS so was…
I'm currently using HEETS so was tempted to try NEAFS and I honestly can say round about 5 puffs I wanted to vomit as it's sort of perfume or something. I did buy original with and with nicotine and both taste same!
25 juli 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear J,
Thank you for letting us know. Even though this feedback is from a year ago, we still greatly value your insights and experiences with NEAFS. I'm truly sorry that your initial experience was not positive, especially concerning the taste of our Original flavor.
We've been continuously working to improve our products based on valuable feedback from customers like you. If you're open to it, we’d love to offer you a chance to try some of our newer flavors or even updated versions of our existing ones. We’re confident that you might find something more to your liking now.
Please reach out to us if you're interested, and we'll be happy to arrange a sample for you. Your satisfaction is important to us, and we appreciate the opportunity to regain your trust.
Thank you for your past feedback and for considering giving us another try.
Teo/Neafs compared to iqos
Teo/Neafs compared to iqos
Having smoked cigarettes for many years vaping wasn't an option as I like the taste of a real cig. We tried Iqos but the machine was bulky, in 2 parts and the tobacco came loose in the machine which made it stink and taste nasty. With Neafs the tea leaves remain compact and smokes really well, I especially like the mint/menthol flavour.
19 juli 2023
Omdöme utan inbjudan
Svar från NEAFS
Hi Sally,
Thank you for sharing your experience with NEAFS! We're thrilled to hear that our product has provided you with a satisfying smoking experience, especially compared to other alternatives like traditional cigarettes and vaping. It's great to know that NEAFS' compact design and mint/menthol flavor have met your preferences.
If there's anything else we can assist you with or if you have any questions about our products, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS!
Teo and Neafs are the best
Teo and Neafs are the best.
Tea leaves creates nice tastes and Teo device is the best ! practical and easy to use.
And most importantly always amazing customer service, swift delivery.
Highly recommend!
27 juli 2023
Omdöme utan inbjudan
Svar från NEAFS
Thank you for your wonderful feedback! We're delighted to hear that you find the TEO device and NEAFS to be the best. It's important to note that NEAFS does not contain tea leaves; the main ingredient is Cellulose, which contributes to the enjoyable taste you've experienced.
We're also pleased to hear that our customer service and delivery have met your expectations. Your recommendation means a lot to us.
If there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing NEAFS!
very satisfying
very satisfying "dry" vape experience. Found this to be much more comparable to cigs.
26 juli 2023
Omdöme utan inbjudan
Svar från NEAFS
Thank you for sharing your experience! We're glad to hear that you find NEAFS to provide a very satisfying experience that is comparable to cigarettes. Your satisfaction is important to us, and we're here to support you with any further questions or assistance you may need.
If there's anything else we can do for you, please don't hesitate to reach out.
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