I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite
in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking. hopefully they will change it back as the cha... Se mer
I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slippe... Se mer
Företagsinformation
Skrivet av företaget
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Kontaktuppgifter
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Storbritannien
- +44 7788 466215
- support@neafs.com
- neafs.com
4,1
Bra
193 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I like nests as I still get the…hit of nicotine
I like nests as I still get the nicotine and I also still have to do the motion of smoking without the damaging tar etc that’s in cigarettes
11 november 2023
Omdöme utan inbjudan
Svar från NEAFS
Hi Christine,
Thank you for sharing your experience with NEAFS! We're glad to hear that our product provides you with a satisfying alternative that includes nicotine without the harmful tar found in traditional cigarettes. Your health and enjoyment are important to us, and we're committed to offering products that meet your needs. If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to help!
Working for me…
After reading the previous reviews on this product regarding taste etc, I can understand why some people dislike certain flavours. As with anything in life it is a personal preference. Don't get put off trying these tobacco free products as they don't contain all the harmful chemicals that tobacco does. I have smoked for over 50 years and cannot understand why I am still standing to be honest! I started NEAFS a few months ago and cannot tell you how much they have changed my life. I tried all the flavours and found that the menthol 1.5 nicotine ones were the best for me. I use the nicotine free ones in between, so aiming at NO use of any kind in the new year. I am 68 so it's never TOO late to change bad habits of a lifetime. Good luck everyone and thanks NEAFS for giving us a great non tobacco product.
9 november 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Jacqueline,
Thank you so much for sharing your inspiring journey and positive experience with NEAFS! It's wonderful to hear how our products have made a meaningful difference in your life. Your determination to switch to non-tobacco alternatives and your success in reducing nicotine intake are commendable achievements.
We truly appreciate your feedback and encouragement for others to give NEAFS a try despite individual taste preferences. Providing safer alternatives to traditional smoking is a core part of our mission, and we're thrilled to hear that our products have helped you in this journey.
If there's anything else we can do to support you or if you have any questions, please feel free to reach out. We're here to help you continue on your path toward a healthier lifestyle.
Thank you again for choosing NEAFS!
Svar från NEAFS
Thank you for recognizing our commitment to quality. Your satisfaction is our priority at NEAFS, and we appreciate your feedback. If you have any further comments or suggestions, please let us know. We're here to ensure your experience with us is excellent.
Very bad taste
Very bad taste, no return accept even unused , bad customer service
7 november 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Anh Tram,
I am truly sorry to hear about your disappointing experience with our product and customer service. Your satisfaction is our top priority, and it’s clear that we fell short in this instance.
We strive to offer high-quality products that cater to a variety of tastes, and I regret that our product did not meet your expectations. Additionally, I apologize for any inconvenience caused by our return policy and customer service.
Could you please provide more details about your experience? We would like to understand the issue better and find a way to make it right. Your feedback is crucial in helping us improve our products and services.
Please reach out to us directly so we can discuss a suitable resolution for you. We value your feedback and are committed to ensuring you have a positive experience with NEAFS.
Thank you for bringing this to our attention.
No refund, T&C’s aren’t fair at all…
Bought it by mistake through an online advertising. Immediately understood that I didn’t like the product and wanted to send it back and get refunded. No telephone number online, customer service is awful, they don’t come back to emails. Product quality is very scarce, it made me headache, nausea and nearly vomiting. The heating sticks taste so bad! It’s a shame that I have lost £40 and probably won’t get refunded because I have opened the pack, but how can you like or dislike a product if you don’t try it? They return policy and T&C’s aren’t fair at all. I wouldn’t recommend this product to anyone. It’s like a sort of scam!
21 oktober 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Mattia,
We are sincerely sorry to hear about your unfortunate experience with our product and customer service. Your feedback is incredibly important to us, and I deeply regret the inconvenience and frustration you’ve faced.
Our goal is to provide high-quality products and responsive customer service, and it's clear we have fallen short in your case. The symptoms you described and the dissatisfaction with the product's taste are very concerning, and I apologize for any discomfort you experienced.
Regarding the return and refund process, I understand your frustration. While our policies are in place to maintain certain standards, your feedback highlights the need for us to re-evaluate these policies to better accommodate situations like yours.
Although this feedback is from some time ago, I want to ensure we address your concerns. Please contact us directly with your order details, and I will personally oversee the resolution of your case. We aim to learn from your experience and improve our processes.
Thank you for bringing this to our attention, and I hope we can work towards a satisfactory resolution for you.
I haven’t received my order and can’t…
I haven’t received my order and can’t get through to customer service.
17 oktober 2023
Omdöme utan inbjudan
Svar från NEAFS
We're sorry to hear about the trouble you're having with your order and getting in touch with customer service. Let's get this sorted out for you as soon as possible.
Please provide your order number and any additional details, and we'll look into it right away. Your satisfaction is important to us, and we're committed to resolving this issue promptly.
Thank you for your patience and understanding.
Dreadful
I've been on the Heets sticks and they're really good. I thought I'd give Neafs a go. They're shockingly awful. Won't be buying again.
25 september 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Valuable Customer,
We sincerely appreciate you taking the time to share your feedback about your recent experience with NEAFS. We're truly sorry to hear that your experience did not meet your expectations, and we understand your frustration.
We are committed to making things right and would love the opportunity to connect with you personally to address your concerns and gather more details about your experience. Your input is invaluable in helping us improve our products and services.
Please consider reaching out to us at support@neafs.com, so that we can have a more in-depth conversation about your experience and work towards a resolution. We genuinely care about your satisfaction and want to ensure that your next experience with our brand exceeds your expectations.
Thank you once again for your feedback, and we look forward to hearing from you soon.
Warm regards,
NEAFS Support.
Great idea and good product
I really liked the product. The flavours are great. Unfortunately my device broke after 4 weeks. I couldn’t place an order online or contact customer service. I have phone 10 times and emailed 5 times, no answer and mailbox is always full.
I think they may have gone bust!
It would be good if they put information online!
22 september 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Valuable Customer,
We sincerely appreciate you taking the time to share your feedback about your recent experience with NEAFS. We're truly sorry to hear that your experience did not meet your expectations, and we understand your frustration.
We are committed to making things right and would love the opportunity to connect with you personally to address your concerns and gather more details about your experience. Your input is invaluable in helping us improve our products and services.
Please consider reaching out to us at support@neafs.com, so that we can have a more in-depth conversation about your experience and work towards a resolution. We genuinely care about your satisfaction and want to ensure that your next experience with our brand exceeds your expectations.
Thank you once again for your feedback, and we look forward to hearing from you soon.
Warm regards,
NEAFS Support.
I had been considering switching to…
I had been considering switching to Iqos as an alternative to smoking, but after learning that heating tobacco still has drawbacks (less severe than burning it, but still there), I chose NEAFS as a last resort after finding liquid vaping to be ineffective.I have to mention that I really like how effective this stuff is.Although the other three flavors are excellent, I found the fruit flavors and mojito flavor to be a little faint (possibly due to my taste buds from years of smoking).Because of this, I advise anyone interested in giving it a try to opt for the deluxe package, which includes all six flavors (like I did), so they can taste each one before selecting which they like most. The device is as simple to carry around as any other vape pen on the market, and the vapour it produces is quite discrete and has no discernible smell.I would advise trying TEO NEAFS if you're difficult to stop smoking and would prefer something that genuinely resembles smoking rather than nicotine patches, liquid vaping, or another alternative.Regarding customer service, I want to thank Richard King for his prompt reply to an erroneous order confirmation email that arrived a few hours before his response.
6 september 2023
Svar från NEAFS
Dear Freya,
Thank you so much for taking the time to share your positive experience with our brand! We are thrilled to hear that you had such a fantastic time with our products & services.
At NEAFS, our primary goal is to provide top-notch quality and exceptional customer service, so it's incredibly rewarding to know that we've met your expectations. Your feedback is a source of motivation for our entire team, and it reinforces our commitment to delivering the best to our valued customers like you.
We look forward to serving you again in the future and continuing to meet and exceed your expectations. If you have any suggestions, questions, or if there's anything else we can do to enhance your experience with us, please don't hesitate to reach out.
Once again, thank you for choosing NEAFS!
Love these
Love these, flavours are amazing and couldn’t touch tobacco now! Customer service is second to none also, highly recommend 😊
8 september 2023
Omdöme utan inbjudan
Svar från NEAFS
Hello Claire,
Thank you for sharing such a wonderful review of our brand!
It's fantastic to hear that you had such a great experience with NEAFS, We strive to provide the best in class smoking alternatives and your feedback reaffirms that we're on the right track.
We genuinely appreciate your support, and we can't wait to have the pleasure of serving you again soon. If you ever have more feedback, ideas, or questions, please don't hesitate to reach out. We're here to make your experiences with us even better.
Thanks once again for choosing NEAFS, and for being a fantastic part of our community!
Love them
Love them, my health is so much better after switching to these from rolling cigarettes, and after using them for a few months, I've noticed that I smoke less.
2 september 2023
Svar från NEAFS
Dear Nicholas,
Thank you for sharing your positive experience with NEAFS! We're delighted to hear that our products have helped you smoke less compared to rolling cigarettes. Your feedback reaffirms our commitment to providing effective alternatives to traditional smoking.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to support you on your journey.
Thank you again for choosing NEAFS!
My friend gave me an NEAFS for my…
My friend gave me an NEAFS for my birthday, and it's fantastic since after a few months I couldn't smoke a regular cigarette. Amazing! Easy to use, no unpleasant odor. Thanks
2 september 2023
Svar från NEAFS
Thank you for sharing your positive experience with NEAFS! We're thrilled to hear that your friend's gift has made a positive impact on your smoking habits. It's great to know that NEAFS has been easy to use and free from unpleasant odors, making it a fantastic alternative for you.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you again for choosing NEAFS!
The original and strawberry are best
The original and strawberry are best
Completely stopped cigarettes now
7 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
That's fantastic to hear! We're thrilled that you've found the original and strawberry flavors to be your favorites, and even more so that NEAFS has helped you completely stop smoking cigarettes. Your success is a testament to the effectiveness of our products in providing a satisfying alternative.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you on your journey towards better health.
Thank you for choosing NEAFS!
Excellent alternative to tobacco / cigarettes
I vape and i tried these and it reminded me why i dont smoke! They are an excellent transition product from cigs. The original flavour is the best for me. If you a smoker and looking to quit, these are a very good choice, and there is zero tobacco. Genius invention.
1 september 2023
Omdöme utan inbjudan
Svar från NEAFS
Thank you for sharing your positive experience with NEAFS! We're thrilled to hear that our product has served as an excellent transition from cigarettes for you. It's great to know that the original flavor has been your favorite and that NEAFS has provided a tobacco-free alternative that works well for you.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to support you on your journey towards a smoke-free lifestyle.
Thank you for choosing NEAFS!
Hi there
Hi there
I bought this product
Unfortunately not for me
I think you need to be used to
Like herbal cigs
I can’t describe taste but just did not like
I have now bought heets
So far they are better for me
Shame as I was so looking forward to using them
23 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Pauline,
Thank you for sharing your experience with us. We're sorry to hear that our product did not meet your expectations. We understand that taste is a very personal preference, and it's unfortunate that NEAFS wasn’t a good fit for you.
Your feedback about the taste is invaluable as it helps us improve our offerings. We strive to create products that appeal to a wide range of preferences, and we regret that we missed the mark for you.
If you have any specific suggestions or additional feedback, we would love to hear it. Our goal is to continuously improve and ensure that we provide the best possible experience for all our customers.
Thank you for giving NEAFS a try. If you have any other needs or questions in the future, please don’t hesitate to reach out.
Accidentally saw the advertisement of…
Accidentally saw the advertisement of neafs. I am also a long-time fan of heets and iqos. I am willing to try new things and neafs did not disappoint me. I like the design and taste of neafs very much. I have already recommended it to my friends.
22 augusti 2023
Svar från NEAFS
Dear David,
Thank you for sharing your positive experience with NEAFS! We're delighted to hear that you're enjoying our product and that you've already recommended it to your friends.
Did you know? We have a referral program where you can earn rewards for recommending NEAFS to others. Feel free to share your unique referral code with your friends and family so they can enjoy NEAFS too!
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS and for being a part of our community!
Good price . Puffs taste like parfum. Difficult purchase online and no option purchase in shops.
24 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Marius,
Thank you for your feedback. We're pleased to hear that you find our pricing competitive.
I'm sorry to hear that you found the taste of our puffs reminiscent of perfume. We have recently made significant improvements to our flavors, refining them to provide a more enjoyable and satisfying experience. We believe you'll find our enhanced flavors much more to your liking.
Regarding the purchasing options, we've also taken steps to greatly improve our online purchasing experience. Our goal was to make it more user-friendly and seamless, ensuring a hassle-free process from selection to delivery.
While we currently primarily offer our products online, we are actively exploring opportunities to expand our presence in physical retail locations, providing more options for purchasing NEAFS products in the near future.
Your satisfaction is our priority, and we appreciate your feedback as it helps us to continually improve. If you decide to give NEAFS another try, we're confident that you'll notice the positive changes we've made.
If you have any further feedback or suggestions, please feel free to reach out. We're here to listen and ensure that your experience with NEAFS is exceptional.
Brilliant Product
This is a brilliant product without any tobacco. It helped me to stop smoking. My horrible cough disappeared within no time. I do not fancy or grave a normal cigarette at all.
I stopped smoking in April with Neafs and still use the sticks with nicotine but want to gradually switch to nicotine free. A very gentle way to quit smoking.
Delivery is next day and super quick.
Brilliant customer service as well.
UvA
18 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
Thank you for sharing your positive experience with NEAFS! We're thrilled to hear that our product has helped you quit smoking and that you're finding it a gentle way to transition away from nicotine. It's fantastic that you're enjoying our fast delivery and excellent customer service.
Did you know? We also offer nicotine-free options for those looking to further reduce their nicotine intake. Feel free to explore our range and let us know if you need any assistance or have questions about transitioning to nicotine-free sticks.
If there's anything else we can assist you with, please feel free to reach out. We're here to support you on your journey towards a smoke-free lifestyle.
Thank you for choosing NEAFS and for sharing your positive feedback!
I have been a Heets consumer for 3…
I have been a Heets consumer for 3 years now so I was tempted to try Neafs as the flavour brought my attention. I must saw I agree with all the negative reviews people keep posting… it absolutely taste so bad, absolutely no flavour at all and ended up with nausea and headache. Do kot recommend at all.
15 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Alex,
Thank you for sharing your feedback with us. We appreciate your honesty about your experience with NEAFS, and We apologize for any disappointment or discomfort caused.
We want to assure you that we have taken your feedback seriously. Since your experience, we have made significant improvements to both the quality and flavor of our products. Our goal is to provide a more satisfying and enjoyable experience for all our customers.
We understand that taste preferences are personal and varied, but we're confident that our enhanced flavors will offer a more appealing option. We value your input and strive to continually refine our products based on customer feedback.
If you are willing to give NEAFS another try, we would love the opportunity to provide you with a better experience. Please feel free to reach out to us directly, and we'll be happy to assist you further.
Thank you again for your feedback and for considering NEAFS. We appreciate your support and look forward to serving you better in the future.
The sticks are absolutely dreadful
It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quality of these products is truly terrible. I'm astounded that anyone could find these sticks enjoyable. I strongly advise against trying Head's sticks – they're simply not worth it.
9 augusti 2023
Omdöme utan inbjudan
Svar från NEAFS
Dear Pavel,
We sincerely apologize for the negative experience you and your wife had with our NEAFS sticks. It's disheartening to hear that our product did not meet your expectations and resulted in such discomfort.
Your feedback is incredibly valuable to us, and we assure you that we take it seriously. We have since made significant improvements to the quality and flavor of our sticks to ensure a more satisfying experience for all our customers.
We understand the importance of taste preferences and the impact of our products on your well-being. It's our goal to continuously improve and provide products that meet the highest standards of quality and enjoyment.
If there's anything we can do to rectify this situation or if you have any further feedback to share, please don't hesitate to reach out to us directly. We are here to listen and make things right for you.
Once again, We apologize for the inconvenience caused, and we appreciate your understanding.
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