Although I didn't keep either of the dresses that I ordered, they were both excellent quality. The Customer Service was quick to respond to my emails and gave me a couple of options.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I deeply regret ordering from LinenVibes. The product arrived with an absolutely horrible smell, the fabric quality and fit were terrible, and it looked nothing like what was advertised. I ended up... Se mer
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The dresses from LinenVibes are basically made of cotton - linen blend. I think they're not only comfortable but also healthy. The workmanship is delicate and the styles are beautiful. Sometimes the s... Se mer
update: they finally refunded me when i threatened to have my bank look into the transaction. would not shop there. buyer beware. you would think if they were a new business starting up they’d provi... Se mer
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2,7
Dålig
29 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Have requested a refund twice and they…
update: they finally refunded me when i threatened to have my bank look into the transaction. would not shop there. buyer beware. you would think if they were a new business starting up they’d provide a detailed timeline for shipping. But there’s nothing… you just lose your money essentially.
Have requested a refund twice and they keep sayings “here’s a ten percent discount for you next order” like i’d ever shop from them again. Never received anything… lost my money. 100 percent scam.
14 april 2025
Omdöme utan inbjudan
Svar från Linenvibes
Update:
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can refer to our shipping policy: https://linenvibes.com/pages/shipping-delivery.
Our team is fully committed to processing and delivering orders as promptly as possible. However, due to the recent peak shopping season, there have been extended preparation times for some items, especially best-sellers like the one you ordered, which unfortunately contributed to the delay.
We understand how disappointing this experience has been. While we initially offered a 10% discount as a gesture of goodwill if you chose to wait, we fully respected your decision when you indicated you preferred a refund. At that point, we promptly canceled the order and issued the refund as requested.
Please know that we are a legitimate company and are truly sorry that your experience has led you to feel otherwise. Our goal is always to provide high-quality products and trustworthy service.
------------------------------------------------------------
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.
The items you ordered are super hot sale item and we need a little long time to process in bulk.
Once your item(s) is dispatched from our warehouse, you’ll receive a tracking email from us.
Please note that once an order has been dispatched it cannot be cancelled for a refund. Please wait for the parcel to arrive and if you like it, you can keep the item. If not, you can email us for return within 30 days.
To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.
If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Timmy
LINENVIBES
I got my beautiful dress
Edited: I got my dress. They contacted me and fixed the problem after this review. Well, the dress It’s the most beautiful dress I have ever had. It’s just like the picture and a great quality. I’ll order more.
I lost my money 😞 I never got my order. I’m so sad. 130$ in one dress and after 2 months they don’t answer the messages and I don’t have my dress either. I wrote them through the website, Instagram, etc but hey don’t answer. I think they are in China or somewhere. Be aware. DON’T BUY FROM THEM.
4 april 2025
Omdöme utan inbjudan
Svar från Linenvibes
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.
All inquiries will be responded to within 24 hours. Our colleague has previously replied to you on Instagram before.
But upon checking, we didn't receive any emails from you.
The items you ordered are super hot sale item and we need a little long time to process in bulk.
We are pleased to inform you that your package is now ready and will be shipped out as soon as possible. We appreciate your patience and understanding while we prepared your order.
We understand that timely delivery is important to you, and we want to assure you that our team is working hard to ensure that your package departs as quickly as possible. You will receive a shipping confirmation email as soon as your order is dispatched.
Your orders will be shipped from one of our warehouses located in the US, EU, or Asia. The specific warehouse will depend on the availability of stock and your delivery address.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Timmy
LINENVIBES
Nice dress, bad customer service
I bought a dress from them, it took a while for them to ship. I followed up a few times. They did not respond to the first 2 emails but did respond to my last email which happens to be when the dress is ready to ship. It did come within reasonable time. The quality is good and it looks exactly like the website picture. I don’t any issue with that. The main problem is the lack of communication and customer service. I do want to buy from them again but not until the customer service improves.
16 april 2025
Omdöme utan inbjudan
Svar från Linenvibes
Dear Customer,
Thank you so much for your honest feedback and for taking the time to share your experience.
We’re truly glad to hear that you’re happy with the quality of the dress and that it matched your expectations. However, we sincerely apologize for the delay in our communication and the inconvenience this caused during your order process.
Our team is committed to processing and delivering all orders as quickly as possible. However, due to the current peak shopping season, it is taking longer than usual to prepare some items for shipment. We want you to know that we’re actively working on improving both our shipping and delivery processes. Our goal is to ensure faster, smoother, and more reliable service for every customer.
We sincerely apologize for not responding to your first two emails in a timely manner. It’s possible that your earlier messages were missed or did not reach us due to a technical issue. Please know that we’re currently reviewing and improving our customer service process to ensure faster and more reliable responses in the future.
Your experience helps us identify where we can do better, and we’re committed to making meaningful changes to provide you and all our customers with a better shopping experience moving forward.
Thank you again for your support and understanding. We hope to serve you even better next time.
If you need additional assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.
Best regard,
Lucy
LINENVIBES
Buyer Beware
I love the look of this dresses. Buyer beware!! I ordered and paid for one on April 15th. On the 26th I inquired about delivery because no notifications had been sent. CS did reply quickly and said they couldn’t give a delivery date. I reached out to customer service today, May 6th, asking for a delivery date or I will cancel the order. There hasn’t been a reply so far. As beautiful as these are, I can’t recommend them
6 maj 2025
Omdöme utan inbjudan
Svar från Linenvibes
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention.We’re truly sorry for the inconvenience you’ve experienced.
Our team is committed to processing and delivering all orders as quickly as possible. However, due to the current peak shopping season, it is taking longer than usual to prepare some items for shipment. Upon checking, the item you ordered is one of our best-selling products, which has contributed to the delay.
Please rest assured that we are doing everything possible to expedite your order and will ship it with priority once it is ready. Once it be shipped out, you will be notified by email. If you want to exchange or cancel the order before shipping, please let us know as well.
All emails will be replied to within 24 hours. Due to the high volume of inquiries recently, some responses may be slightly delayed, but our customer service team has been working overtime to address each one as quickly as possible.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.
Best regard,
Ashley
LINENVIBES
The zipper broke on the dress I bought…
I had a bad experience initially bc the zipper broke on my dress the first time I wore it. I wasn’t sure if linen vibes would help me resolve my issue since they first suggested a partial refund and fixing the zipper myself. However, they did eventually offer to replace my dess and I am excited because it really is a lovely dress! The received lots of compliments when I wore it! :)
19 april 2025
Omdöme utan inbjudan
Svar från Linenvibes
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention.
We’re truly sorry to hear that the zipper on your dress broke after just one wear. We understand how frustrating this must have been.
We previously offered a partial refund as friendly compensation. And we're very sorry to hear that the previous resolution did not meet your expectations, and we completely understand your frustration.
To better address the issue and provide a more satisfactory solution, we’ve just sent you an updated offer via email. Please take a moment to check your inbox (and your spam or junk folder, just in case) for our latest message.
We truly value your feedback and your trust, and we hope this new resolution reflects our commitment to making things right.
We value your business and your feedback, and if you need additional assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours. Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Lucy
LINENVIBES
Be prepared to wait.
I purchased two dresses and after waiting a month they had still not shipped. I contact customer service and was told they didn’t have a date as to when I could expect them to ship. I requested them to cancel the order and refund my purchase. I’m currently waiting for the refund.
4 april 2025
Omdöme utan inbjudan
Svar från Linenvibes
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the delay and inconvenience you’ve experienced.
Our team is committed to processing and delivering orders as quickly as possible, but due to the peak shopping season, preparation times have been longer than usual. Upon checking, the items you ordered are among our best-selling products, which contributed to the delay in shipping.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
As per your request, your order has been successfully canceled, and the refund has already been issued on our end. If you do not see the refund reflected in your account, we kindly suggest checking your billing statement or contacting your card issuer for further assistance.
We value your business and your feedback, and if you need additional assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Ashley
LINENVIBES
Scam !
Gorgeous only on the photos.
The dress I bought from this company is absolutely crap, doesn't look like on the photos at all. It's a scam!
3 april 2025
Omdöme utan inbjudan
Svar från Linenvibes
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We want to assure you that we are not a scam, but a legitimate company committed to providing high-quality products and excellent customer service.
We’re truly sorry to hear that you’re disappointed with your purchase. We always aim to provide accurate product descriptions and images, and we regret that your received item does not match expectations.
We noticed that you had previously contacted us via email regarding this issue and returned the dress to the address shown on the parcel. Please kindly note that the address on the package is not our official return address, it's a transit hub used by the shipping company. Unfortunately, returns sent there are not received by us.
That said, as a gesture of good faith and to show our commitment to customer satisfaction, we’ve issued a 100% refund for the item.
For any future concerns, if the item you receive doesn’t match the photos, we kindly ask that you send clear photos to our customer service center before returning the item. This will allow us to quickly assess the situation and offer you a satisfactory solution.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any additional assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.
Best regard,
Ashley
LINENVIBES
Deserves More Reviews
I recently bought a blue dress from Linenvibes' newly launched website, and I’m so impressed! The quality exceeded my expectations—the fabric has a beautiful linen texture, and the craftsmanship is excellent. The cut is flattering, and it makes me look and feel amazing. This is such a hidden gem of a store; it definitely deserves more reviews.
2 februari 2025
Omdöme utan inbjudan
The dresses from LinenVibes are…
The dresses from LinenVibes are basically made of cotton - linen blend. I think they're not only comfortable but also healthy. The workmanship is delicate and the styles are beautiful. Sometimes the shipping is slow, and sometimes it's fast. Maybe it's a small studio, so the production is slow. The return process is also a bit slow, but they do refund me, which makes me feel at ease. I'll keep buying from them.
6 februari 2025
Omdöme utan inbjudan
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