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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Another negative experience here. Ordered, then got no confirmation of item being shipped, emailed and got ignored for three weeks, then got a refund after initiating a chargeback. Pretty sure they ha... Se mer

Betygsatt 1 av 5 stjärnor

ITS A SCAM!!!! we ordered without watching the reviews and never got confirmation email and never shipped

Betygsatt 1 av 5 stjärnor

Placed a €33 order (14015KB) on 26/11/25 with the intention of following up with a larger order if the goods were satisfactory. Received auto-acknowledgement of order and then nothing. Contacted... Se mer

Betygsatt 1 av 5 stjärnor

SCAM SCAM SCAM AI SITE NO PRODUCTS WILL EVER BE RECEIEVED GOING ON TWO MONTHS NOW ARGUING WITH MY BANK TO NULLIFY MY TRANSCATION WITH THIS FRAUDULENT SITE, WASTE OF TIME AND MONEY, DO NOT PURCHASE,... Se mer

Företagsinformation

  1. Shopping och mode

Skrivet av företaget

The original cute & kinky shop! 🌸🦄 Worldwide Free Shipping on ALL orders 🌎✈️ Independent brand and Online Shop based in Europe & HK since 2014 ♡


Kontaktuppgifter

1,3

Mycket dålig

TrustScore 1.5 av 5

111 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

5/5.

Kawaii BDSM was the first shop I have ever used for anything even remotely involving BDSM, and I used the only money I had to buy a choker and ball gag, which took a while to arrive, yes, but it still came within the time period that was estimated. The items were discreet, and in perfect shape. The Quality, was great too. Even now, I adore them.

Costumer service, and those behind the shop are also great, I’ve sat and actually talked to them on Twitter, about their products and they sat to help as best as they could.

Kawaii BDSM is the only shop I plan to use from now on, whenever I actually can. Just wish they’d add some cute boy-ish stuff too. 💕

20 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 5 av 5 stjärnor

More gentle BDSM than you thought possible

Me and my girlfriend like some kind of kinky sex, but finding the right devices always has been the main problem. Most shops in our country provide us with frightening stuff and ordering something from abroad takes much time and money for delivery. Kawaii store solved both troubles as now we can get the cutest BDSM accessories ever seen, and don't pay anything for shipping. Thank you for that.

19 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 4 av 5 stjärnor

Fantastic service

Honestly, I've had absolutely no issue with Kawaii BDSM. The customer service is always so quick and helpful and the shopping experience is amazing. I'd suggest this to friends and keep coming back for more!

18 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 5 av 5 stjärnor

Oh I love your shop sooo much ❤

Oh I love your shop sooo much! It literally saved my bdsm relationship because of all the awesome stuff 🖤 I got some chokers, harnesses and plugs and they have an amazing quality, looking forward to order again soon!

18 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 5 av 5 stjärnor

I just came across your page a few days…

I just came across your page a few days ago. I have been in a relationship with a guy for 2 years and slowly learning BDSM as he is becoming my Dom and I his sub. I am in love with your products and page. It is awesome that something that is connected with being dark can be turned into something so damn cute now... I look forward to purchasing some of your products down the road. Love it!!!

18 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 2 av 5 stjärnor

Took you long enough

The shipping process is what made me rate this site so low. I ordered a product from that site on August, 2018 and it never came to me up until January, 2019. 5 months of waiting for a couple of necklaces. I'm giving this site two stars because the woman I kept asking about the progress of my order was really nice and polite.

18 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.

I just checked your order details and you got this items very late because this order was returned to us, so we needed to re-sent the order to you as we previously mentioned on the e-mail.. Please make sure mentioning these details when placing the reviews, these kind of reviews affect us a lot..

If there's anything we can do to change your shopping experience just let us know!

Thank you so much!
Kawaii Bdsm Team

Betygsatt 2 av 5 stjärnor

Great products, TERRIBLE customer service.

Great products, TERRIBLE customer service. Took a bit of frustration but i finally got the 3 products i ordered.

16 januari 2019
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!!

I tried to find your e-mails on our system and I can't find the 7 e-mails at all, I'm so sorry.
We always guarantee to our costumers if the item don't arrive we will send a new one or a full refund, even with the item that's damaged we can definitely sort that out and resend you a new one!!

Thank you so much!
Kawaii Bdsm Team

Betygsatt 1 av 5 stjärnor

POOR CUSTOMER SERVICE

I ordered back in November two items. I’ve contacted them over 4 times about where my order is. At first they were very quick to respond and answer my questions about where my order had gone. I’ve since then contacted them 3 more times and they have not responded to my emails at all. It’s been over 2 months now since I’ve ordered and haven’t heard anything about where my order is. They have not answered whether or not they will give me a refund like I deserve considering I haven’t received my products at all. Reading the reviews I’m glad I’m not alone in this, not responding to emails on products people have not received shouts Scam scam scam. I will not recommend you buy from them unless you want to wait 3 months for your things, no responses from customer service. It won’t surprise me that all of a sudden I’ll recieve my products (just like everyone else who’s written a bad review) after they’ve seen this.

15 januari 2019
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

We always guarantee to our costumers if the item don't arrive we will send a new one or a full refund! This is the most important thing to us, we don't scam people... we started this business in 2014 and we are not interested in starting now to scam anyone.

Thank you so much!
Kawaii Bdsm Team

Betygsatt 5 av 5 stjärnor

The best shop, first and only kawaii bdsm ♡

I never had any issues with Kawaii Bdsm, I always recommend it ALL the time. I had a great experience ♡
I've been a costumer since almost the beginning and It was the first and only kawaii bdsm shop ever that existed. I love their products they have great quality and variety too, I always received everything in good conditions and very discreet packages. I love everything!!!
I couldn’t be more happy with the products and with the feedback I got from them and the sweet shop Owner! Will buy from them always and anytime! I love ♡ ♡ ♡

26 december 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 5 av 5 stjärnor

Best company in the market with the…

Best company in the market with the best produts. Very happy!!

25 december 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 5 av 5 stjärnor

This was the best experience I ever had…

This was the best experience I ever had and I couldn’t be more happy with the products and with the feedback I got from them! Will buy from them again!

25 december 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Betygsatt 5 av 5 stjärnor

Very happy with the service

I was immediately contacted when something went wrong with the delivery and the shipment was back on the day after the contact.
Afterwards everything went smoothly. Received the products, very happy with them.
Would recommend.

8 november 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Thank you so much for taking some time to review us! :) x

Betygsatt 1 av 5 stjärnor

Items arrived months later and in poor…

Items arrived months later and in poor condition.

9 oktober 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us!
Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Betygsatt 2 av 5 stjärnor

Completely in the dark…

I was really hoping that I wouldn't have to issue a bad review since it's a first ever for me but this is unacceptable. I ordered an item on the 30th of July. So far I only received one reply and from then on I have been completely in the dark about my order. The tracking says it's being sent back, I even took a printscreen and attached it to an email to customer service, still no answer. Reached for the store on tumblr, no answer.
I understand that setbacks happen and store owners have a life too, hence why I have been avoiding this review BUT I have absolutely no idea on how to proceed, it's been 2 months and I feel like I'm being ignored.

EDIT: Changed the review to 2 stars since the order arrived and KB finally reached out to me.

17 september 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
We can't seem to find any e-mails on our system from you.. We usually don't reply on Tumblr and Twitter about order questions, because we don't use that social media accounts frequently.

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Betygsatt 1 av 5 stjärnor

Really bad experience

Produit de mauvaise qualité pour un coût très élevé.
Temps de livraison non respecté et beaucoup trop long. Pas de réponse au mail.

14 september 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us!
Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Betygsatt 2 av 5 stjärnor

Over priced cheap quality items from…

Over priced cheap quality items from wish.
Took too long to actually ship out the parcel(S) (more then a month of waiting for tracking) packages came on different times and it felt like the owner of this website orders thier items from cheap sites like wish, the quality of the items isn't the best not worth the price paid at all. I feel like I should of went on wish to get my items for alot cheaper as the quality would be the same.

10 september 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.
When purchasing we strongly encourage our customers to check our FAQ and Terms of Service, as we state there, the reason why you received multiple parcels are because we ship some parcels from the factory, that's our only way to have the lowest possible prices, and the most important, because we are in another country, to avoid custom taxes for us and for our customers.
I'm sure you can get lots of items on Wish, but you can't find the same products we sell, mostly with the quality we sell, if they use the same images on listings does not mean the products are the same or even the ones you will get.

If you feel some items are not price worth or even if they are low quality feel free to contact us to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Betygsatt 5 av 5 stjärnor

I haven't had any problems with Kawaii…

I haven't had any problems with Kawaii Bdsm. I got my packages on time and the quality of my orders were perfect. They respond to their e-mails quickly as well. It's a great store with cute items and I plan to do more shopping there.

10 september 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Thank you so much for taking some time to review us! :)

Betygsatt 2 av 5 stjärnor

The kit was of poor quality

The kit was of poor quality, breaking the first time it was used. The pins tore out of the fake leather. Shipping took a long time, but customer service was helpful and polite

10 september 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!

Best regards
KB

Betygsatt 1 av 5 stjärnor

Took over a month and would not recieve…

Took over a month and would not recieve any answers when I emailed

3 september 2018
Omdöme utan inbjudan
Logotyp för Kawaii Bdsm

Svar från Kawaii Bdsm

Hello!
Thank you for taking some time to review us!

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

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