Another negative experience here. Ordered, then got no confirmation of item being shipped, emailed and got ignored for three weeks, then got a refund after initiating a chargeback. Pretty sure they ha... Se mer
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ITS A SCAM!!!! we ordered without watching the reviews and never got confirmation email and never shipped
Placed a €33 order (14015KB) on 26/11/25 with the intention of following up with a larger order if the goods were satisfactory. Received auto-acknowledgement of order and then nothing. Contacted... Se mer
SCAM SCAM SCAM AI SITE NO PRODUCTS WILL EVER BE RECEIEVED GOING ON TWO MONTHS NOW ARGUING WITH MY BANK TO NULLIFY MY TRANSCATION WITH THIS FRAUDULENT SITE, WASTE OF TIME AND MONEY, DO NOT PURCHASE,... Se mer
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The original cute & kinky shop! 🌸🦄 Worldwide Free Shipping on ALL orders 🌎✈️ Independent brand and Online Shop based in Europe & HK since 2014 ♡
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5/5.
Kawaii BDSM was the first shop I have ever used for anything even remotely involving BDSM, and I used the only money I had to buy a choker and ball gag, which took a while to arrive, yes, but it still came within the time period that was estimated. The items were discreet, and in perfect shape. The Quality, was great too. Even now, I adore them.
Costumer service, and those behind the shop are also great, I’ve sat and actually talked to them on Twitter, about their products and they sat to help as best as they could.
Kawaii BDSM is the only shop I plan to use from now on, whenever I actually can. Just wish they’d add some cute boy-ish stuff too. 💕

Svar från Kawaii Bdsm
More gentle BDSM than you thought possible
Me and my girlfriend like some kind of kinky sex, but finding the right devices always has been the main problem. Most shops in our country provide us with frightening stuff and ordering something from abroad takes much time and money for delivery. Kawaii store solved both troubles as now we can get the cutest BDSM accessories ever seen, and don't pay anything for shipping. Thank you for that.

Svar från Kawaii Bdsm
Fantastic service
Honestly, I've had absolutely no issue with Kawaii BDSM. The customer service is always so quick and helpful and the shopping experience is amazing. I'd suggest this to friends and keep coming back for more!

Svar från Kawaii Bdsm
Oh I love your shop sooo much ❤
Oh I love your shop sooo much! It literally saved my bdsm relationship because of all the awesome stuff 🖤 I got some chokers, harnesses and plugs and they have an amazing quality, looking forward to order again soon!

Svar från Kawaii Bdsm
I just came across your page a few days…
I just came across your page a few days ago. I have been in a relationship with a guy for 2 years and slowly learning BDSM as he is becoming my Dom and I his sub. I am in love with your products and page. It is awesome that something that is connected with being dark can be turned into something so damn cute now... I look forward to purchasing some of your products down the road. Love it!!!

Svar från Kawaii Bdsm
Took you long enough
The shipping process is what made me rate this site so low. I ordered a product from that site on August, 2018 and it never came to me up until January, 2019. 5 months of waiting for a couple of necklaces. I'm giving this site two stars because the woman I kept asking about the progress of my order was really nice and polite.

Svar från Kawaii Bdsm
Great products, TERRIBLE customer service.
Great products, TERRIBLE customer service. Took a bit of frustration but i finally got the 3 products i ordered.

Svar från Kawaii Bdsm
POOR CUSTOMER SERVICE
I ordered back in November two items. I’ve contacted them over 4 times about where my order is. At first they were very quick to respond and answer my questions about where my order had gone. I’ve since then contacted them 3 more times and they have not responded to my emails at all. It’s been over 2 months now since I’ve ordered and haven’t heard anything about where my order is. They have not answered whether or not they will give me a refund like I deserve considering I haven’t received my products at all. Reading the reviews I’m glad I’m not alone in this, not responding to emails on products people have not received shouts Scam scam scam. I will not recommend you buy from them unless you want to wait 3 months for your things, no responses from customer service. It won’t surprise me that all of a sudden I’ll recieve my products (just like everyone else who’s written a bad review) after they’ve seen this.

Svar från Kawaii Bdsm
The best shop, first and only kawaii bdsm ♡
I never had any issues with Kawaii Bdsm, I always recommend it ALL the time. I had a great experience ♡
I've been a costumer since almost the beginning and It was the first and only kawaii bdsm shop ever that existed. I love their products they have great quality and variety too, I always received everything in good conditions and very discreet packages. I love everything!!!
I couldn’t be more happy with the products and with the feedback I got from them and the sweet shop Owner! Will buy from them always and anytime! I love ♡ ♡ ♡

Svar från Kawaii Bdsm
Best company in the market with the…
Best company in the market with the best produts. Very happy!!

Svar från Kawaii Bdsm
This was the best experience I ever had…
This was the best experience I ever had and I couldn’t be more happy with the products and with the feedback I got from them! Will buy from them again!

Svar från Kawaii Bdsm
Very happy with the service
I was immediately contacted when something went wrong with the delivery and the shipment was back on the day after the contact.
Afterwards everything went smoothly. Received the products, very happy with them.
Would recommend.

Svar från Kawaii Bdsm
Items arrived months later and in poor…
Items arrived months later and in poor condition.

Svar från Kawaii Bdsm
Completely in the dark…
I was really hoping that I wouldn't have to issue a bad review since it's a first ever for me but this is unacceptable. I ordered an item on the 30th of July. So far I only received one reply and from then on I have been completely in the dark about my order. The tracking says it's being sent back, I even took a printscreen and attached it to an email to customer service, still no answer. Reached for the store on tumblr, no answer.
I understand that setbacks happen and store owners have a life too, hence why I have been avoiding this review BUT I have absolutely no idea on how to proceed, it's been 2 months and I feel like I'm being ignored.
EDIT: Changed the review to 2 stars since the order arrived and KB finally reached out to me.

Svar från Kawaii Bdsm
Really bad experience
Produit de mauvaise qualité pour un coût très élevé.
Temps de livraison non respecté et beaucoup trop long. Pas de réponse au mail.

Svar från Kawaii Bdsm
Over priced cheap quality items from…
Over priced cheap quality items from wish.
Took too long to actually ship out the parcel(S) (more then a month of waiting for tracking) packages came on different times and it felt like the owner of this website orders thier items from cheap sites like wish, the quality of the items isn't the best not worth the price paid at all. I feel like I should of went on wish to get my items for alot cheaper as the quality would be the same.

Svar från Kawaii Bdsm
I haven't had any problems with Kawaii…
I haven't had any problems with Kawaii Bdsm. I got my packages on time and the quality of my orders were perfect. They respond to their e-mails quickly as well. It's a great store with cute items and I plan to do more shopping there.

Svar från Kawaii Bdsm
The kit was of poor quality
The kit was of poor quality, breaking the first time it was used. The pins tore out of the fake leather. Shipping took a long time, but customer service was helpful and polite

Svar från Kawaii Bdsm
Took over a month and would not recieve…
Took over a month and would not recieve any answers when I emailed

Svar från Kawaii Bdsm
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