Rooster  Omdömen 601

TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amazing experience all ways so quick and effective when contacting anyone on the support help line chat. Everything is done with care and attention and for someone who suffers severe anxiety and is un... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... Se mer

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Betygsatt 5 av 5 stjärnor

Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... Se mer

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Betygsatt 4 av 5 stjärnor

The drive tracking was good, though didn't always get it right when I was a passenger in someone else's car. The quote was competitive and provided all I needed. Would have been 5* but unfortunately... Se mer

Företagsinformation

  1. Försäkringsbolag
  2. Bilservice

Skrivet av företaget

Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

601 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Only insured me for year and didn’t…

Only insured me for year and didn’t offer a quote for next, these small companies will always leave you in difficult situations. I have learnt my lesson to go with admiral now.

16 juli 2024
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi. We'd like to look into this further for you, but we need your full name and address. Can you please confirm this on our Live Chat via the app, or please send an email to hello@joinrooster.co.uk. In some circumstances we sadly aren't able to offer a renewal due to a change in our underwriting terms, but if you can come back to us we can investigate further. Many thanks.

Betygsatt 5 av 5 stjärnor

Good

Hello, I want to thank you for being insured by Rooster and say that so far I have not found difficulties or problems filling out my policy, now I will evaluate my service in the next few days, that my insurance is active and so I will be able to evaluate Rooster with a different view. Thank you so much so far.

8 juli 2024
Logotyp för Rooster

Svar från Rooster

Many thanks for your review and welcome to Rooster's community of good drivers. Please come on our Live Chat via the app if we can be of any assistance managing your policy.

Betygsatt 1 av 5 stjärnor

Well far from ‘cheap’ acctually more…

Well far from ‘cheap’ acctually more expensive than many other providers

12 juli 2024
Logotyp för Rooster

Svar från Rooster

Many thanks for your message. We can't find any record of you having received a quote from us with the email address provided. Please can you come on our Live Chat via the app so we can look into this further for you. Many thanks.

Betygsatt 5 av 5 stjärnor

Can’t fault them.

Setup a policy via DriveScore with Rooster. Compared to other insurance providers these guys had by far the best quote. Had a couple questions and their live chat feature was great as I spoke to a real person not a robot, they were really helpful and replied within 1/2 minutes. Can’t fault the service.

3 juli 2024
Logotyp för Rooster

Svar från Rooster

Thanks for your positive review. Great to have you on board. If you need any further assistance our customer service team is happy to help.

Betygsatt 2 av 5 stjärnor

The trials of a British beacon

You failed to quote me as a young driver...... Very disappointing. In years to come I will remember the feeling of emptynis as I slowly sob over my un insured car. I hope I become an example of your failure.... A beacon of hope, if you will, to future Generations of roosters.

28 juni 2024
Logotyp för Rooster

Svar från Rooster

Hi Izak, unfortunately as explained on our Live Chat, your specific circumstances mean we cannot offer you a quote. We are constantly striving to work with more underwriters to open up our offering so we hope in the future we can help you. Thanks for considering Rooster.

Betygsatt 1 av 5 stjärnor

I have finished driving test and…

I have finished driving test and waiting from quote for couple of days.
I havet recieved the quote than i massaged them
HERE IS THE BELOW MASSAGE FROM ME.
*Hi, my test is been finished. How long does it takes to genrate qoute?*

THEIR ANSWER IS BELOW
*Do you drive often? We only managed to collect 56 miles from your test drive. We usually need around 200. After looking at your quote i can see you dont yet meet our minimum requirements, you need to of held your full UK license for at least 12 months before we can insure, sorry you missed this. Hopefully we can help next year.*

*MY REPLY*
🤣 Such a joke? I though your app alogaritham is good? During my driving test, I drove to Manchester from leeds. Bradford from leeds twice and when i saw a sponsor add on instagram from your page. It was explaining that you guyz also insure new driver. Your add is perticularly for new driver explain that "DID YOU RECENTLY PASSED YOUR DRIVING TEST? AND GETTING EXPENSIVE INSURANCE" Something like that.
Also, your algorithm dont work properly
I drove more that 200 miles definately bcz every weekend i travell to manchester or Bradford from leeds..
Rubish not recomended.

Also if there is a requrinment to hold the licence for atleast 12 months then why did they took my licence details and give me a goo to test?
They are collectign someone data?
Bcz from my licence details they know that i am a new driver and not hold licence more than 5 months?

I am going to send them a notice throug lawyer.
Bcz if there a requirment than they should not have give me a goo to the test while taking details..
They are froud. I am going to handle them now

26 juni 2024
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Shahnawaz, thanks for your message. I can see you have been in touch with our Live Chat today to discuss the specific reasons why we couldn't offer you anything at the moment. Your test drive is valid for 18 months, we may be able to offer you something in the future. Please come on hello@joinrooster.co.uk if you'd like to discuss anything further with us. Many thanks.

Betygsatt 1 av 5 stjärnor

Not working

It never work I click all the notifications etc it will say it will start recording my driver never work record nothing just give up 😂😂

19 juni 2024
Logotyp för Rooster

Svar från Rooster

Hi, I am sorry to hear it appears we are not collecting any driving data for you. Please can you come on our Live Chat via the app so we can try and resolve this for you, and then hopefully we can offer you a competitive quote. Look forward to hearing back from you. Thanks.

Betygsatt 5 av 5 stjärnor

Good reminders cheap petrol in area

Good reminders cheap petrol in area, when mot due etc

8 juni 2024
Logotyp för Rooster

Svar från Rooster

Hi David, great to hear you are using the app's other non insurance features. Please let us know via our Live Chat if you need any further assistance with your car insurance quote. Thanks.

Betygsatt 2 av 5 stjärnor

Not what I expected

Wanted an insurance quote but you had to drive around to use the app so they could assess your driving before that happened. Not what I needed at the time but may be useful to some

26 maj 2024
Logotyp för Rooster

Svar från Rooster

Hi, thanks for your message. At Rooster we record your driving behaviour for about 3 weeks before we can look to offer you a quote, only insuring safer drivers & offering those safer drivers fairer prices. The test drive is valid for 18 months, so even if you don't have the time before your renewal it is certainly something to bear in mind next year. In the meantime, there are plenty of traditional insurers out there who don't look at your driving behaviour, so best of luck with your search for another insurance company!

Betygsatt 1 av 5 stjärnor

renewal price was higher than previous…

renewal price was higher than previous price even thou no claims no accidents no points on license, same car same address. first year it was great, the quote they gave me was considerably lower than other companies, i don’t understand the reason behind the hike in price.

21 maj 2024
Logotyp för Rooster

Svar från Rooster

Hi Ibrahim, I am sorry we couldn't offer you a better price for your renewal. As we explained previously, prices for insurance have increased substantially across the market. The average increase is 58%. If you'd like to speak to us further please come on our Live Chat via the app. Many thanks.

Betygsatt 3 av 5 stjärnor

Used to be great.

I joined rooster a few years back, and after completing the test drive, they gave me a quote that was considerably less than others. It was great, and I was with them for 2 years. However, towards the end of my second year, they got new underwriters, and then at my next renewal my price went up by more than 3x. I had no accidents or incidents, same car, no change in cover requirements and I actually had 3 points expire.
When I reached out to the customer service asking why the price has gone up so drastically, the rep came back to me and said he has managed to bring my price down a bit, but didn't give any further details. As I was reviewing my information, I then noticed that my marital status had been changed to married, and when I changed this back to single, the quote went back to where it was. This is quite concerning, considering that constitutes fraud.
Maybe it could be a good experience for someone else, it definitely initially was for me, but it isn't what it used to be.

28 juni 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Tinashe, we are sorry that we couldn't offer you a competitive renewal . Regarding your comment about your marital status, this should have remained the same, so we are very surprised to hear this. However, so we can investigate further, please come on our Live Chat via the app. Many thanks.

Betygsatt 5 av 5 stjärnor

Good cover, sensible price

Good cover, sensible price, easy to review policy cover, conditions and documents on my phone. All documents received immediately after payment of deposit. Recommended +++

29 april 2024
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Svar från Rooster

Thanks for your positive comments.

Betygsatt 1 av 5 stjärnor

would litterally tell me that we can't…

would litterally tell me that we can't give you quote because your name is flagged, like what? what do you mean by flagged? you dont have any proof, I didn't do anything, what do you mean by flagged, wasted my two weeks. better to go with other insurance providers.

27 april 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Salman, can you please come on our Live Chat via the app, because we can't find any recent activity with you, so it'd be good to know more information on this one. Look forward to hearing back from you. Many thanks.

Betygsatt 5 av 5 stjärnor

Best car insurance policy

Best car insurance policy. Sheep and customer service is excellent.

26 april 2024
Logotyp för Rooster

Svar från Rooster

Hi Hamdi, thanks for your positive comment. Pleased we have been able to save you money and great to hear you've had a good customer service experience with us.

Betygsatt 1 av 5 stjärnor

Positive driving feedback and can’t cover…

Positive driving feedback and can’t offer cover- jokers

26 april 2024
Logotyp för Rooster

Svar från Rooster

Hi Logan, we confirmed unfortunately we couldn't help you with a quote. We do have some restrictions in place on higher performance cars. Sorry we couldn't help this time around, however we can still save you money with your car maintenance which you can find in the Rooster app, and if you do change your vehicle please come back to us. Many thanks.

Betygsatt 5 av 5 stjärnor

NOT a scam! AMAZING company

NOT a scam!! They saved me loads on my car insurance quote and were even great when I had to change my address, their customer service team are amazing and real people not just robots!

25 april 2024
Logotyp för Rooster

Svar från Rooster

Hi Olivia, thanks for your comments & really pleased we've been able to save you money on your car insurance. 😊

Betygsatt 5 av 5 stjärnor

A no brainer

Brilliant way to get insurance. My quote was just as cheap as others found on compare the market but with a much lower deposit. Saved me hundreds.

5 april 2024
Logotyp för Rooster

Svar från Rooster

Hi Lewis, great to see you've purchased a policy with us, and many thanks for your positive feedback. Pleased we've saved you money too. 😊

Betygsatt 5 av 5 stjärnor

3rd year with rooster!

Happy to of renewed again. Feel really looked after and the app is great for all of its other features!

24 april 2024
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi, pleased to hear you renewed with us again and thanks for your positive comments about the app. 😊

Betygsatt 1 av 5 stjärnor

Scam test finished in the same time The…

Scam test finished in the same time The app Is stopped to work

30 mars 2024
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Claudio, if you could please come on our Live Chat via the app with your details, so we can discuss this further with you and work out what issues you are having. Many thanks.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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