Ik was aanvankelijk wat sceptisch over ISLA IDA vanwege enkele negatieve recensies, maar besloot toch een bestelling te plaatsen. Mijn pyriet aura armband werd binnen ongeveer 15 dagen geleverd met ee... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en ve... Se mer
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I was a bit suspicious about this company after reading a few of negative reviews. I did place the order anyway. I ordered pyrite aura bracelet and I got it delivered with courier within around 15 day... Se mer
Företaget har svarat
Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos! Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e fo... Se mer
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Företagsinformation
Skrivet av företaget
ISLA IDA® creates fun and sustainable jewellery that gives back.
Kontaktuppgifter
Nederländerna
- support@islaida.com
- islaidabracelets.com
3,5
Medel
478 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you very much for the bracelets
Thank you very much for the bracelets, which nobody has here in the Czech Republic. Everyone around me likes it very much, I immediately recommend you.
The bracelet that changes colors is delicate and I have to keep looking at it to see that the color is different every time. It's a very good job. I was very pleased with the bracelet that was included as a gift.
I will definitely buy more in the future, I really like the stone bracelets.
I will look forward to your news.
3 november 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Kate,
You're most welcome! We're thrilled that you love your bracelets! We sincerely thank you for sharing your experience with everyone. We will definitely continue to create beautiful and well-crafted jewelries for you to enjoy and we look forwarding to hearing from you again! Thank you for being a part of the ISLA IDA Family!
Sophie
Bought a bracelet that was damaged e…
Bought a bracelet that was damaged e mailed and was promised a replacement... this became out of stock... chose a different piece this too became out of stock after being told it was being shipped asked for a refund and no reply and seem to be ignoring my mail...avoid if possible
29 augusti 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Vivien,
Thank you for bringing this to our attention and we would like to sincerely apologize for all the inconvenience you've experienced. Please know that we are continuously improving our processes to provide you a seamless customer service experience.
I see that your concern has already been resolved by our team. Please don't hesitate to reach out to us for any additional questions, concerns, or comments and we'll definitely take care of you.
Sophie
Such an unusual piece of jewelry for my…
Such an unusual piece of jewelry for my daughter which all 20yr Olds love different jewelry these days.thanks 5☆☆☆☆☆
26 oktober 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Rachel,
Thank you for taking the time to share your experience with the community. Your order makes a huge difference not just to us, but to the charities we support as well. Thank you for being part of a good cause and welcome to ISLA IDA Family! ❤️
Sophie
Mala calidad, plazos de entrega largos, Atención al cliente no responde
No cumplen con los plazos de entrega anunciados ni la calidad es la esperada. Me siento engañada tras recibir las pulseras, que puedes encontrar en cualquier mercadillo muchísimo más baratas. Y todavía sigo esperando que me contesten desde Atención al cliente por el retraso injustificado del pedido.
14 oktober 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Surià,
Thank you for taking the time to share your feedback with us and we would like to apologize for the delay you've experienced with your parcel's delivery.
Despite timely fulfillment, your package was delayed due to the current global logistics issue plus the recent crisis in Europe. This unfortunately led to a longer wait time before you received your order. I definitely see where we can improve on, please rest assured that we will do better.
I also see that our team has responded to your email. If you are not satisfied with the items, we have a strong Returns Policy that you may take advantage of, please reach out to us and we'll be more than happy to assist you further.
Let us know if you have any additional questions, concerns, or comments.
Sophie
Really cute bracelet…
I ordered the black tourmaline bracelet to ward off negativity. It arrived yesterday. A bit later than expected but I had been in touch and received tracking information from Rare 😁. Its a cute little bracelet and I hope it helps with negative thoughts and feelings. I received a cute little pink bracelet free of charge and will give it as a gift as pink isn't really my colour. The taumaline bracelet was a little difficult to adjust but I got there. Happy with the experience and the bracelets. Thanks very much 😁
8 oktober 2022
Omdöme utan inbjudan
Svar från ISLA IDA
We're very pleased to hear that you're happy with your purchase, you were a joy to help! Thank you and we hope to see you soon!
Rare
Isla Ida
I was skeptical, but actually their stuff is really nice
Based on the reviews here I will admit I was skeptical, so I placed a small order for a few bracelets that were on special.
Everything arrived within a reasonable time frame, and it was all really good.
One of the bracelets didn't adjust as the wax strings were melted, but when I contacted customer service about this they sent me a voucher.
So far the bracelets seem excellent. The wax ones still look amazing, even though i wear them all the time (swimming, in the shower, etc).
My daughter loves the various crystal ones.
This isn't high end jewellery, but it is colourful, fun, long lasting and perfect if you want to have lots of choice.
I just placed a second order.
5 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
It's awesome to hear that you're happy with your orders! Thank you for trusting us! 💕
Rare
Isla Ida
Bracelets
I initially bought the black tourmaline bracelet. Got a freebie bracelet with it. I loved it so much for it's quality that I then ordered the rose quartz, mood and amethyst chip bracelets. Living them all and I love the fact that it's waterproof. Would love Isla Ida to do an amethst or mood choker matching the bracelet with the cord.
5 oktober 2022
Omdöme utan inbjudan
Svar från ISLA IDA
We're thrilled to hear that you're happy with your purchases! I'll pass your suggestion along to my team and see if this is something we can do. We hope to see you again soon!
Rare
Isla Ida
Great customer service
I had some trouble regarding the delivery of the product (the product was taking some time to arrive and i wasn't sure if it got lost in the mail or not) and reached out to them through email for their assistance. Not only did they respond promptly, they also linked the tracking website and tracking number in the email so that I could check the delivery progress myself! The items and the free bracelet just arrived and it was very prettyy, although it was hard to adjust but that's understandable since it's pretty new. Overall, I had a great experience :>
4 oktober 2022
Omdöme utan inbjudan
Svar från ISLA IDA
We're delighted to know that you're happy with your purchase! It was a pleasure talking to you. Thanks for your support and we hope to do business with you again!
Rare
Isla Ida
Love it!
I ordered some bracelets and finally got them, they included a ring as a gift and an extra bracelet. Love the quality and the stones. The free ring is lovely. Loved it all.
3 oktober 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Thanks for letting us know and we're very glad to hear that you're happy with your order! Thank you for your support and see you again soon!
Rare
Isla Ida
Lovely bracelets
I received a tourmaline bracelet and received two free ones as well. They are really lovely and great quality. Very fast delivery . Delighted. Would use this company again
22 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
We're glad to hear that you're happy with your order! Thanks for your support and we hope to see you soon!
Rare
Isla Ida
Don’t waste your money
I bought a ring for my mum and left it in the packaging for a few weeks. I just got it out to wrap and it’s tarnished and green. Really awful quality. I had another piece that was such poor quality I asked for a refund. I’d have asked for my whole order to be refunded had I known this was going to have to go in the bin too. Don’t wast your money.
16 augusti 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Katie,
Thank you for bringing your concern to our attention. We're sad to hear that you weren't able to give the ring to your mum. Please know that we've thoughtfully crafted our items, making sure its made of the highest quality and this shouldn't have happened.
We're also trying to locate your order but we have a lot of orders matching your name. May I please request you to reach out to us support@islaida.com, please mention my name, Sophie, and I will personally take care of this for you.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
-Sophie
I got my bracelets and was so please…
I got my bracelets and was so please with them the mood bracelet is very good thank you will be ordering again
13 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Mary,
We are happy to hear that you love your Mood bracelet! We really appreciate you helping to share the word about us.
Thank you for being a part of the ISLA IDA Family and we hope to hear from you again soon! ❤️
Sophie
I ordered the black tourmaline bracelet…
I ordered the black tourmaline bracelet and unfortunately had a skin reaction. I contacted the team and a lovely lady called Angel arranged a refund. Excellent customer service.
24 augusti 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Caro,
Thank you for the wonderful review! I will definitely share your feedback with Angel, she's certainly one of the best we have. We truly value your patronage. Thank you for being a part of the ISLA IDA Family and we look forward to hearing from you again soon! ❤️
Sophie
Don’t buy
Delivery took 3 weeks and one of the pieces broke after 1 use!!! Customer support doesn’t reply
7 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi EC,
Thank you for taking the time to share your feedback with us and we regret to hear that you haven't received a resolution on your concern.
I'm trying to find an order matching your intials but I'm afraid there's a lot. Since you mentioned that you haven't had a resolution at all, may I please request you to send us an email at support@islaida.com? When you reach out, kindly mention my name, Sophie, and your order number. I'll be waiting for your email so I can personally take care of this for you.
Sophie
Finally got my order.
Finally got my order.
It was late and massively disappointing. One of the pieces was broken. It is nothing like what you see online on Instagram. Over priced, badly made. Please don't waste your money.
7 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Roisin,
Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for all the trouble you had with your order. I see that our team has been in constant communication with you and I see that your concern on one of the bracelets has been resolved as soon as it was raised.
Please rest assured that we take your feedback to heart and we will continue to improve our products and service to exceed your expectations.
Don't hesitate reach out to us at support@islaida.com for any additional questions, concerns, or comments and we'll definitely take care of you.
Sophie
Didn't really know what to expect
Didn't really know what to expect, but it is a beautiful little bracelet of black tourmaline. I love the story of this company and wish them every success. I will certainly be praising them to everyone. My bracelet now looks a bit lonely so off to shop again!
3 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
We're very glad to hear that you love your bracelet! Thank you so much for your support, it means a lot to us! See you soon!
Rare
Placed two orders with this company
Placed two orders with this company, was told 7-10 days for delivery and item has not turned up. Reached out to them 3 times and not received one reply. Don’t order from here!
3 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Amy,
Thank you for taking the time to share your feedback with us. We always strive to provide excellent service and we're truly sorry that your experience was less than that.
As we are unable to locate your order using your first name, please know we've reached out to you through TrustPilot to request more information about your order so we may continue to help.
We hope you give us a chance to make it up to you.
-- Stacy
Lovely necklace
Lovely necklace, and free bracelet which was a bonus :) I ordered the black tourmaline on the silver chain and am really pleased with it
1 september 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Jacqui,
We're thrilled that you are pleased with your purchase. We sincerely thank you for sharing your experience with everyone and we truly value your support. ❤️ Thank you for being a part of the ISLA IDA Family and we look forward to hearing from you again soon!
Sophie
Worth the wait
Beautiful bracelets. I ordered 3, and all of them look exactly like in pictures.
Delivery took about a month, even within EU, which was a lot longer than I expected. But in the end it was worth it.
24 augusti 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hi Irina,
We are happy that you're enjoying the bracelets you received. We sincerely want to thank you for patiently waiting and working with us to get your package delivered as soon as possible.💓
Please know that we'll continue to work with the courier to limit the timeframe in delivering the parcel. Thank you for being a part of the ISLA IDA Family and we hope to hear from you again soon!
-Sophie
I love love Isla Ida bracelets
I love love Isla Ida bracelets!
I have made a few orders and I’m beyond happy with my experience with both the products and the customer service.
I def recommend buying from them, and i’ll still continue to do so.🤍🤍
I have only once had to send an email about a order being a little late, and they helped me with tracking it, the order came the next day in my mailbox🤍 The customer service was polite and sooo adorable! They got back to me in less 24 hours after i sent the first email.
Could not be more pleased.
Love from Norway 🤍
19 augusti 2022
Omdöme utan inbjudan
Svar från ISLA IDA
Hey Isabel,
Thank you very much for taking the time to leave us this amazing review, this certainly made our day. ❤️ We're thrilled that you love the items and our timely effort to help you.
Your order makes a difference not just to us, but to the charities we support as well. Thank you for being a part of the ISLA IDA Family and we hope to hear from you again soon! 💓
Keep sharing Good Vibes!
-Sophie
Detta är Trustpilot
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