Harrod Outdoors Omdömen 74

TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Henry was outstanding in his knowledge & helpfulness in guiding us to the right screening plants. He delivered the very tall & heavy shrubs speedily, & negotiated through our garage the rootball plant... Se mer

Betygsatt 5 av 5 stjärnor

ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Hugo delivered outstanding customer service but from start to finish and most importantly the Portuguese Laurel Pleach trees that were delivered were of exceptional quality with excellent coverage an... Se mer

Betygsatt 3 av 5 stjärnor

Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... Se mer

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Företagsinformation

  1. Plantskola
  2. Trädgårdsbutik
  3. Växtuppvisningsbutik
  4. Skogsodling
  5. Arborist
  6. Plantskolegrossist

Skrivet av företaget

Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

74 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

Amazing company very friendly staff…

Amazing company very friendly staff very beautiful plants and nice waiting area to relax and have hot beverage whilst me and the missus made a decision on plants.

15 april 2025
Omdöme utan inbjudan
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Svar från Harrod Outdoors

Hi there,

Thanks for the lovely review! We're so pleased you enjoyed your visit — it's great to hear the team made you feel welcome and that you found the perfect plants (with a cuppa to help decide!).

Hope to see you both again soon!

Betygsatt 5 av 5 stjärnor

Excellent

Great choice of plants, helpful friendly staff, quick delivery

3 april 2025
Omdöme utan inbjudan
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Svar från Harrod Outdoors

Hi Julie,

Thanks so much for your kind words! We're really glad to hear you enjoyed the plant selection and found our team helpful—it’s great to know your delivery arrived quickly too.

We’d love to help with your next garden project whenever you’re ready!

Betygsatt 5 av 5 stjärnor

Amazing service!!!

Amazing service all round. The delivery of my plants was very fast and well packaged. Staff are very friendly and helped me figure out what I needed for my garden! Fantastic ⭐️

18 april 2025
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Kaitlyn,

Thank you so much for the fantastic review! We’re so pleased to hear everything from the delivery to the advice hit the mark—and that our team could help you find the right plants for your garden.

We’ll be here whenever you’re ready for the next stage of your project!

Betygsatt 5 av 5 stjärnor

Highly recommend

Very helpful customer service, plants delivered within 3 weeks like they stated and great quality! Thank you guys will be returning!!

17 april 2025
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Sophia,

Thank you so much for the lovely review! We're really glad to hear you were happy with the service, delivery, and plant quality—that’s exactly what we aim for.

We truly appreciate your support and can’t wait to welcome you back for your next order!

Betygsatt 5 av 5 stjärnor

Nice plants

Nice plants. Kept well informed whilst waiting for delivery.
Will use again

3 april 2025
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Tony,

Thanks so much for the great review! We’re really pleased to hear you were happy with the plants and felt well looked after during the delivery process.

We’d love to help with your next project whenever you're ready—look forward to hearing from you again soon!

Betygsatt 5 av 5 stjärnor

Fantastic company had few issues with…

Fantastic company had few issues with delivery but they sorted it . Great quality thank the team and Henry for everything they done

3 mars 2025
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Heidi,

Thank you so much for your lovely review! We really appreciate your patience and understanding during the delivery hiccup—and we’re so glad we could get everything sorted for you.

We’ll make sure to pass on your thanks to Henry and the team—they’ll be delighted to hear your kind words. We're thrilled you're happy with the quality and look forward to helping again any time!

Betygsatt 5 av 5 stjärnor

Fab Service and Quality

I’ve been a trade customer of Harrods Outdoor since March 2024 and couldn’t be happier with their service. Chandler, Henry, Hugo, and the whole team always go the extra mile to ensure everything runs smoothly. The quality of their plants is fantastic, and the level of care and professionalism they provide makes them a pleasure to work with. I highly recommend them and will continue to use their services for my projects!

16 januari 2025
Omdöme utan inbjudan
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Svar från Harrod Outdoors

Hi Rachel,

Thank you so much for your amazing review—and for being such a brilliant customer to work with. It's always a pleasure dealing with you, and we genuinely appreciate the trust you’ve placed in us since day one.

Chandler, Henry, Hugo and the whole team always look forward to your orders and chats—you make our jobs that bit more rewarding. We’re so glad the plants have lived up to your standards and that the service has matched.

We’re excited to keep supporting you on all your future projects. Thanks again for being such a valued part of the Harrod Outdoors community!

Betygsatt 1 av 5 stjärnor

Rubbish Packing

I ordered a potted plant on 26th Aug. It arrived on 24th Sept. - so not the world's fastest. In the box was one sheet of brown paper, one empty flowerpot, a handful of loose earth and my dried up plant. What were you thinking? You could have at least tied the flowerpot inside a plastic bag to held the soil and plant in.
Was this worth £42 - I don't think so. Only now is the plant starting to revive, so fingers crossed.

19 oktober 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Peter,

Thank you for taking the time to leave a review—and we’re really sorry your plant arrived in such poor condition, especially after a long wait.

The packaging and presentation you described are far from the standard we expect, and we completely understand why you felt disappointed—especially given the cost. A plant arriving loose, with minimal protection, simply shouldn’t happen. We’ve since made further improvements to our packing process for potted items, particularly around securing soil and rootballs during transit.

While we’re glad to hear the plant is starting to recover, we’d like to check in and make sure it's continuing to improve. If there are still any concerns, please feel free to reach out to us directly at sales@harrodsoutdoor.com or by calling 01603 327269—we’ll be happy to help.

Thank you again for your honest feedback. It’s reviews like yours that help us keep improving.

Betygsatt 5 av 5 stjärnor

Amazing plants amazing service fast…

Amazing plants amazing service fast postage would always recommend them

24 september 2024
Omdöme utan inbjudan
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Svar från Harrod Outdoors

Hi Awat,

Thank you so much for the kind words! We're thrilled to hear you were happy with the plants, service, and delivery speed. Your recommendation means a lot to us—we really appreciate it!

Betygsatt 5 av 5 stjärnor

Friendly staff

Friendly staff, extremely helpful and beautiful plants. Helped me out with delivery which was great

4 oktober 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Tricia,

Thank you so much for the lovely review! We're really glad to hear you found our team helpful and friendly—and even happier that you're pleased with the plants.

It’s always a pleasure to go the extra mile with delivery when we can, so we're delighted it made a difference for you. We’d love to help again any time!

Betygsatt 5 av 5 stjärnor

What an amazing company to deal with

What an amazing company to deal with. They were so good with their advice and on the delivery of 4 trees to the north of Scotland for my daughter's wedding. I cannot recommend them more highly

7 oktober 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Thank you so much for your kind words—we’re honoured to have played a small part in such a special occasion! It means a lot to know our advice and delivery helped things go smoothly, especially all the way to the north of Scotland.

Wishing your daughter and her partner all the very best—and thank you again for the recommendation!

Betygsatt 5 av 5 stjärnor

Fantastic plants at a great price with…

Fantastic plants at a great price with fast delivery.
All round excellent service. Thank you, I will be back.

3 oktober 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Thank you so much for the kind words! We’re really pleased to hear you were happy with the plants, the price, and the speed of delivery—that’s exactly what we aim for.

We look forward to welcoming you back again soon!

Betygsatt 5 av 5 stjärnor

ordered 24 pot grown Virburnum Tinus…


ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound. First time I have used this company & give 5 stars as highly recommend. I will be buying more plants from this company in the near future 👍

27 september 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Helen,

Thank you so much for the fantastic review! We’re delighted to hear your Viburnum Tinus arrived on time, in excellent condition, and exactly as expected.

It’s always great to welcome first-time customers—and even better to know you’d happily order again! We really appreciate the recommendation and look forward to helping with your next planting project.

Betygsatt 5 av 5 stjärnor

Perfect 35m long instant hedge

Needed a substantial instant hedge to shield us from a new development next door. Was recommended to talk to Harrods and after discussion with Chandler and team about the soil, elevation and site, despite my initial preference for leylandii I was steered to Portugese Laurel and wow ..... we have a 35m long 2m+ high hedge that looks like it has been there for years and provides a dense wall of privacy. Excellent planting team worked patiently as we selected which plants to go where on a very difficult elevated planting site. Highly recommend Harrod Outdoor as spoke to many but none offered the complete advice to efficient planting solution at such a good price too.

1 juni 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Matt,

Thank you so much for taking the time to share your experience—it’s brilliant to hear how well the Portuguese Laurel worked out for your project!

We’re really pleased we could help guide you to the right solution, and it’s great to know the hedge is already doing exactly what you needed—dense, mature, and perfectly suited to the site. A 35m stretch on elevated ground is no small task, so hats off to our planting team too—we’ll definitely pass on your kind words.

We’re thrilled you’re happy with the result, and really appreciate the recommendation. Don’t hesitate to get in touch if you ever need help with another project!

Betygsatt 4 av 5 stjärnor

Great plants and Service once I got them.

I couldnt give 5 Stars as on the day of delivery I tried to call to get ETA and the phones cut off after 1 ring all day. I emailed titling it Urgent as I needed to go out and got no reply so couldn't plan anything as had to be around all day.

The driver and plants would get 5 star as he was very polite and put everything where I wanted.

20 september 2024
Omdöme utan inbjudan
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Svar från Harrod Outdoors

Hi Jenna,

Thank you so much for your feedback—and we're really glad to hear you were happy with the plants and that our driver made such a good impression on delivery day!

That said, we’re genuinely sorry for the lack of communication when you needed an ETA. We completely understand how frustrating it is to have your day disrupted without clear updates, and we’re actively working to improve both phone and email response times, especially on busy delivery days.

We really appreciate you taking the time to leave this review—it helps us grow and get better. We hope to welcome you back again soon!

Betygsatt 5 av 5 stjärnor

Red Robbins - 7 feet

Absolutely brilliant, really pleasant staff, fantastic customer service during the ordering process and the quality is exceptional, better than our local high end garden centre… highly recommend.

12 september 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Sharon,

Thank you so much for the glowing review! We're thrilled to hear you had such a positive experience with our team and that the quality of our plants impressed you—even compared to your local high-end garden center!

We’ll be sure to pass your kind words on to the staff who helped with your order. Your recommendation means the world to us, and we’d love to help again any time you need.

Betygsatt 5 av 5 stjärnor

Great service and very helpful delivery…

Great service and very helpful delivery driver

11 september 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Mrs O’Sullivan,

Thank you so much for your kind words! We’re really pleased to hear you had a great experience and that our delivery driver was able to help—your feedback means a lot to the whole team.

We’d love to welcome you back again soon!

Betygsatt 5 av 5 stjärnor

Harrod Outdoors

I recently visited Harrod Outdoors, and I couldn’t be happier with the experience! The nursery was beautifully maintained, with a vast selection of healthy, vibrant plants. The staff were incredibly knowledgeable and went out of their way to help me find exactly what I was looking for. Their customer service was top-notch; they were patient, friendly, and genuinely passionate about plants. It’s clear they take great pride in what they do. My garden is thriving, thanks to the quality of their plants. I highly recommend Harrod Outdoors to anyone looking for a great selection and exceptional service!

30 augusti 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Gracie,

Thank you so much for taking the time to leave such a kind and thoughtful review! We're thrilled to hear you enjoyed your visit and that the nursery—and our team—made such a great impression.

It means a lot to us to know that our passion for plants and customer care came through, and we’re over the moon to hear your garden is thriving as a result!

You’re welcome back any time, and we’d be delighted to help with your next planting project whenever you're ready.

Betygsatt 5 av 5 stjärnor

I was very very impressed from start to…

I was very very impressed from start to finish! .. I contacted the company as was struggling to find some mature yew trees that I needed by a specific date .. the staff that assisted me were just fabulous ..
I was called back shortly after my enquiry by a very helpful member of staff.
The order arrived very quickly and the delivery drivers were so kind carrying the heavy trees through the house to the garden for me as I have no back entrance to the garden..
The trees were in excellent condition, very healthy and exactly as described to me ..
I would definitely use this company again and would highly recommend them!!
🙏

10 juli 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Jane,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that everything—from the initial enquiry to delivery day—went smoothly and left such a positive impression.

It’s great to know our team was able to help you source the mature Yew trees in time, and we’ll be sure to pass your kind words on to the drivers who went the extra mile (literally!) to get them to your garden.

We’re so pleased you’re happy with the trees and service, and we’d love to help again whenever you need us.

Betygsatt 5 av 5 stjärnor

Ordered Mexican fan tree as a 40th…

Ordered Mexican fan tree as a 40th present for Grandson and his wife.Nice to see two surprise on there faces.Brilliant service.

11 augusti 2024
Omdöme utan inbjudan
Logotyp för Harrod Outdoors

Svar från Harrod Outdoors

Hi Richard,

Thank you so much for your kind review—and what a lovely gift idea! We’re delighted to hear the Mexican Fan Palm made such a special 40th surprise for your grandson and his wife.

It means a lot to us to be part of moments like these. We’re so pleased everything went smoothly and that you were happy with the service.

Wishing the tree (and the happy couple!) many years of growth ahead 🌴

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