Henry was outstanding in his knowledge & helpfulness in guiding us to the right screening plants. He delivered the very tall & heavy shrubs speedily, & negotiated through our garage the rootball plant... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound.... Se mer
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Hugo delivered outstanding customer service but from start to finish and most importantly the Portuguese Laurel Pleach trees that were delivered were of exceptional quality with excellent coverage an... Se mer
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Kontaktuppgifter
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, Storbritannien
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4,4
Utmärkt
74 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful friendly staff
13 november 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you so much for your review Angela! :)
Impressed
I needed three plants to add to an existing hedge so needed to be a certain height. The photos on the website did not match what I recieved.
The three I got were brilliant; bigger and healthier than expected.
Very pleased.
Thank you.
7 november 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Happy to hear we exceeded expectations Owen! Thank you for your review, we hope we can help with any future projects :)
Portuguese Laurels
The whole procedure of purchasing our plants was effortless, Hugo was our main point of contact, and he sourced the multi stem Portuguese Laurels from Italy, at a very competitive price, he has been a pleasure to deal with. When it came to the delivery this was flexible and the driver was great, taking our plants to exactly where we wanted. I’ve even phoned up for advise after receiving the plants and got some very helpful information, it’s nice to do business with a company that works as a team, thank you.
15 september 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Wonderful review to read Howard, so pleased that Hugo was able to source exactly what you were after and that the team was helpful. Thanks for trusting us with your outdoor space and thank you for such a lovely review!
Top quality plants and great customer service
Top quality plants, customer service always helpful and knowledgable, kept me up to date whilst I was waiting for delivery, highly recommend this company!
23 september 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you for your review Sophia!
Brilliant communication throughout my…
Brilliant communication throughout my order , trees arrived in perfect condition and exactly what I was after. Thank you so much for all your help 5 star Plus experience
19 september 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you for such a wonderful review Paul! We’re so glad to hear the trees arrived just as you hoped and that you felt looked after throughout the process. Happy to help any time :)
Excellent young team
We went down to look for cherry laurels , met chandler and his team , so great to see such a young team so enthausiastic, and knowledgeable ,lovely array of hedging and trees . Ordering was so easy and delivery was before the estimated time. Cannot recommend highly enough.
5 september 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Hi Andrew,
Thank you so much for your kind words. Chandler and the team will be over the moon to hear your feedback, it really does mean a lot to us. We’re so pleased everything went smoothly with your order and delivery, and we truly appreciate your recommendation!
Topiary Tree
It was a long time coming, but was worth the wait. Love my new topiary tree.
The delivery man was lovely too.
Thank you.
30 juli 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you so much for your lovely review, we’re delighted to hear you’re enjoying your new topiary tree! We really appreciate your patience with the delivery and we’re glad it was worth the wait. We’ll also make sure to pass your kind words on about our delivery driver :)
Our Number One Nursery every time
Our Number One Nursery every time! Excellent friendly knowledgeable service,
Great prices, best in this area & probably best in UK, nothing too much trouble, highly recommend 👌
28 juli 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you so much for your review and feedback David! 🌿😊
Disgraceful service, plants not as discribed
The team are really friendly when you are buying but we had issues with our hedge as the plants did not look anything like the pictures sent (they where like tall twigs basically), they had brown leaves and dried up root ball from the day of delivery. I complained on the day but found the staff very unhelpful to the point where they refused to answer emails or deal with me on the phone. Customer service was non existent and since then several plants have actually died and they did nothing to help. They just take your money and don’t care. We spent £3,375 disgraceful, shame on you for the complete disregard of your customers. One star rating is too generous but I could not give less. One of the worst companies I have ever dealt with
24/7/25
I have reached out to you please could you reply, the email you quoted failed to work from my side so I have sent it to the logistics email I have used in the past
28 mars 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Hi Helen,
We’re really sorry to hear about your experience and want to sincerely apologise for the disappointment you’ve felt. This is not the standard of service we aim to provide, and it’s upsetting to hear that you were left feeling ignored and unsupported.
We take feedback like this seriously and we’d really like the chance to look into what happened. If you're willing, please get in touch at contact@harrodoutdoors.com so we can review the details and do our best to make things right.
For anyone reading, we care deeply about the quality of our plants and the support we provide after delivery. Sometimes live plants can suffer in transit or take time to settle after planting, and we’re always here to help troubleshoot and advise.
Helen, again we’re sorry for your experience and we hope you’ll give us the opportunity to put things right.
Svar från Harrod Outdoors
Hi Anthony, thank you for your review!
7 Photinia delivered in perfect condition
7 Photinia Louise delivered in perfect, healthy condition. Well packaged. Excellent communication. Great price for the size of plants.
Would absolutely use Harrods again
20 juni 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you so much for your review Ian, we look forward to helping you with your garden in the future!
Very good customer service
Very good customer service. Was kept well informed about the delivery.
18 juni 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thanks so much for the lovely review! It means a lot to us that you took the time to share your experience. We’re really glad everything went smoothly with your order — shout if you ever need anything else, we’re always happy to help! 🌱
Delivered trees much smaller than I had paid for. Avoid.
Firstly, it took over 5 weeks and 22 working days and numerous emails to get the trees delivered. I paid extra for larger trees that had trunk girth of 10-12 rather than going for the standard 8-10cm. What I received were trees with girths of 7cm. They don't even offer so small on their website!
Emailed yesterday with photo's for proof of the size along with proof of size I ordered and have heard nothing back.
It is clear these products are coming from a diiferent country. What is not clear is if they are purposly sending out smaller trees than what they are advertising assuming 80% of the customers wont complain as they had waited so long for them. I wonder if I will ever get a response from them. I will update this review when/if I do.
2 juni 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you for your review — we’re really sorry to hear you’re unhappy, and we’d like to get this sorted as quickly as possible. At the moment, we’re unable to locate your order due to an incorrect reference number, so we’d really appreciate it if you could email us again at contact@harrodsoutdoor.com with your name and postcode so we can investigate this properly.
We understand your frustration around the lead time. It’s something we’re actively working on as we scale up operations across multiple locations and countries. Some species do take longer to reach our customers, and while that’s a compromise, it allows us to offer a much wider range of plants grown in optimal conditions — not just in the UK, but also in Italy, Belgium, Spain, Holland, and beyond. We're proud to work with expert growers across Europe to ensure the best quality for the UK climate.
We do stock certain varieties with a 6–8 cm stem girth depending on availability and type, and we’re very sorry if you received a smaller size than expected. This certainly wouldn’t have been intentional. As with all our customers, we’re happy to review any size discrepancies and issue either a partial refund or a credit note once we’ve received supporting photos.
If your email hasn’t been picked up yet, please don’t hesitate to resend it — we want to resolve this promptly for you. Thanks again for bringing it to our attention.
Terrible customer service
Terrible customer service. Placed an order on the 24th of April and still waiting one month later. Contacted a couple of times and no one reply to my emails. Very poor service
22 maj 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Hi Celso,
We’re very sorry to hear about your experience and truly regret the frustration this has caused. After investigating, it’s clear that your order was unfortunately missed due to a technical issue on our end — and we also did not receive your follow-up emails to either sales@harrodsoutdoor.com nor contact@harrodsoutdoor.com, which we are now actively looking into.
This isn’t the level of service we stand for, and we completely understand your disappointment. We’ve just reached out to you directly via email to put things right as a priority.
Thank you for bringing this to our attention — we’re taking steps to ensure it doesn’t happen again.
Great experience buying through Harrod…
Great experience buying through Harrod Outdoors, they explained to us what we required and helped choose the right shrubs for our hedge. Delivered promptly and helped put shrubs into holes. Took time to explain what distance was required between shrubs etc. Thanks to Chandler and his team
23 april 2025
Svar från Harrod Outdoors
Thank you so much for the lovely review! We're really pleased to hear you had a great experience with us. Chandler and the team always aim to go the extra mile, so it's fantastic to know their advice and hands-on help made a difference. We hope your new hedge thrives – and if you ever need anything else, just give us a shout. 🌿
The six bay tree hedging trees
The six bay tree hedging trees were in excellent delivered condition, perfect height and delivered on time. Excellent to deal with and kept me updated all the way.
2 maj 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Hi Ron,
Thanks so much for your kind words! We're really glad to hear the bay trees arrived in great shape and were just the right size. It’s lovely to know you were happy with the service and felt kept in the loop from start to finish.
Enjoy your new trees, and thanks again for taking the time to leave a review!
COURT ORDER against Harrod Outdoors…
COURT ORDER against Harrod Outdoors remains unpaid!
28 december 2024
Omdöme utan inbjudan
Svar från Harrod Outdoors
Thank you for your review. This matter is currently subject to formal legal proceedings, and we are following the correct legal process to appeal the current outcome.
As we respect the judicial process, we are unable to comment further at this time.
Harrod Outdoors is committed to fairness, professionalism, and transparency in everything we do, and we appreciate the ongoing support of our valued customers.
Wonderful product
Wonderful product , greatly exceeded expectations and wonderful value
21 april 2025
Svar från Harrod Outdoors
Hi Nicholas,
Thanks so much for your lovely review! We're really pleased to hear that the privet hedging plants exceeded your expectations. We truly appreciate you taking the time to share your feedback, and we hope you enjoy your newly planted privet for many seasons to come!
The condition of the trees was…exceptional
The condition of the trees was fantastic, your time expectancy was exceptional and the driver who delivered the trees was very professional, helpful 100% to my whole experience, I will definitely order again
8 maj 2025
Svar från Harrod Outdoors
Hi Susan,
Thank you for the lovely feedback! We're so pleased to hear the Thuja Brabant trees arrived in top condition and that the delivery and service made the whole experience a positive one. We’ll be very happy to help again when you're ready for your next order!
OUTSTANDING
Outstanding, simply put this company have gone above and beyond from my first phonecall to delivery of my trees, once again thank you.
28 april 2025
Omdöme utan inbjudan
Svar från Harrod Outdoors
Hi Bailey,
Thanks so much for the fantastic review! We're really glad to hear you had such a great experience from start to finish — it means a lot to the whole team.
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