Guardsman Omdömen 389

Several years ago we bought a power sofa and love seat locally and were told we needed to buy the extended protection called Guardsman Protection Plan because it would cover anything that goes wrong for 6 years.
Its not been 6 years yet, and I've had 2 claims because of seating malfunctions. The last claim was submitted 2 months ago and the first one 2 years ago.
The first claim was denied because I filed the claim a couple of days too late! I was on a trip!
The 2nd claim was filed within 2 days of the damage showing up. I was assigned a repairman to come fix the damage. I was finally contacted 3 weeks later and an appointment was made 3 weeks later -- He didn't show! I took off work all day so I could be there as they required. He said he had car trouble and it got scheduled again for 3 weeks out.
He showed up late and I took off work again! He said he would order the part and be back to fix the sofa in less than a month.
I just got an email this morning from Guardsman. They are denying this claim too because it's taking too long to finish it.
This company is a total scam and I'm sure they never pay any claims at all.
Their service sucks too!
Do Not throw away your money on this fraud. I will be filing more than complaints against this outfit!

I purchased a Guardsman stain policy with my Ethan Allen couches. Unfortunately, my cat developed kidney problems and there is pee staining on the couches. I filled out Guardsman's ornerous paperwork and called them twice but they refuse to clean the couches.

Do not buy anything from Guardsman. They do not stand by their policies and will just tell you that whatever stain you have is outside the terms of the policy.

Shocking service!!!

Paid so much for this to be messed around.
7 weeks ago I put in my claims & a technician finally turned up today , he left with doing absolutely nothing to repair our sofa!!
This company use delaying tactics & make contacting them extremely difficult & slow!!
Another complaint has gone in & if I don’t hear something quickly, I will be as loud as I can to spread how useless this company are & will be going to the ombudsman.
DONT WASTE YOUR TIME , MONEY OR PATIENCE BECAUSE THEY ARE INCOMPETENT!

We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty. I have the store receipt and the original copy of the Guardsman warranty that was issued. A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately, the store went out of business, but that has no bearing on the warranty. Needless to say, after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman...
"Good afternoon, we apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan. We understand the frustration; however, we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed. However, as previously stated, if your retailer has closed, we will be unable to repair or replace the furniture.

Gabriel Resolution Account Specialist.

So wipe your "floor" with your Guardsman warranty. A shady company at best.

Original Version

We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty.

I have the store receipt and the original copy of the Guardsman warranty that was issued.
A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately the store went out of business, but that has no bearing on the warranty.
Needless to say after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman...
"Good afternoon, We apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan.

We understand the frustration however we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed.

However, as previously stated if your retailer has closed, we will be unable to repair or replace the furniture.
Gabriel
Resolution Account Specialist.
So you might as well wipe your floor with a Guardsman Warranty. A shady company at best.

Customer service at this company is awful. If you file a claim, it will be months and still no help with your furniture. Sometimes they will transfer you to a non working number. Don't get this coverage be cause it's a sorry company.

If I could do zero stars, I would. We purchased a new couch and the salesman talked up the insurance as though it would be great for a wide range of claims. Well, within about 8 months our couch started pilling, threads came loose, and generally just started falling a part. Something which was told to us would be "covered". It was not. Skip this insurance, it is a HUGE waste of money.

Would give zero stars if I could. Filed a claim with them over 6 months ago, they have sent out 2 different technicians for them both to tell me the couch needs to just be completely replaced. They even sent an email stating they would not be able to perform a high quality repair but they are going to send another technician out to do it anyways. I have requested store credit and they just keep telling me a technician will come fix it. Ridiculously hard to get a hold of, their customer service hours are non existent, and your on hold for hours just to get hung up on with no call back. Havertys told me they don't use them anymore because of their poor service, wish I would have known that before I spent the money on their plan.

I purchased this insurance from Haverty’s for every piece of furniture I bought for our new home. I have been waiting over 6 months now for them to fix my reclining love seat. I was also denied service for a rug and my adjustable bed frame. If you are buying furniture, and you are offed insurance ask which company they use. If it is Guardsman, then do not take it. They are a rip off company!!!

Our electronics broke and claim was denied. We have a sectional with chairs that won’t recline. Canceling our warranty is not an easy process which requires writing a letter to a Post Office Box. They can’t do it over the phone.
Never Again!!!!

Turned in a claim on a duo couch and loveseat. Stains, and padding literally fell out of cushions. Claim denied. Said it was not covered under the plan. I will never get a warranty from this shady company again. Just wasted money. And I am telling everyone I know about my experience with them. I've actually thought about putting a very large sign on my trailer and driving around furniture stores....there is a sign in my front yard now..

1 STAR ONLY BECAUSE ZERO ISN’T AN OPTION. THIS SAMSUNG FRIDGE COST ME OVER $2,000 AND HAS BEEN THE BIGGEST MISTAKE I HAVE EVER MADE. THREE MASSIVE FAILURES IN LESS THAN 3 MONTHS — FIRST A LEAK, THEN BROKEN SEALS, AND NOW A DEAD EVAPORATOR. I HAVE BEEN WITHOUT A WORKING FRIDGE FOR OVER A MONTH, AND THE LAST THREE MONTHS HAVE BEEN NOTHING BUT CONSTANT REPAIRS BACK TO BACK.

I HAVE CALLED OVER AND OVER TRYING TO REACH THE SUPERVISOR “LOUIS” (OR “LUIS”) AND HE NEVER CALLS BACK. I SPOKE WITH SOMEONE NAMED “TANIA” WHO WAS ABSOLUTELY USELESS AND DID NOTHING TO HELP. THIS “WARRANTY” IS A TOTAL SCAM — NOTHING BUT EMPTY PROMISES, WASTED TIME, AND ENDLESS STRESS.

TO ANYONE READING THIS: DO NOT WASTE YOUR MONEY ON GUARDMAN WARRANTY YOU WILL GET HORRIBLE SERVICE, AND A WARRANTY THAT IS WORTHLESS. LEARN FROM MY MISTAKE BEFORE IT COSTS YOU THOUSANDS LIKE IT DID ME.

DELAY DELAY DELAY. Useless hopeless scam. Waste of money. Avoid

This is the worst company ever.
Call center wait times R over 45 minutes and than they disconnect the call
I placed a claim 9 days ago and still have not heard back. They are awful and I believe the company is a scam

This company is absolutely rubbish,since April we have been waiting for some replacement cushion, we have had to constantly ring them emailthem. we get no reply 15th of July there were supposed to arrive,they said there were in the warehouse waiting for delivery. its the 30th still waiting never ever would i go with this company and dfs shouldn't sell it to customers either.

Please do not buy this protection plan it’s a complete SCAM and RIP OFF!!! If you don’t believe me read every single other review this company ABSOLUTELY SUCKS!!!!!!

I would give a zero if I could. I purchased a Guardsman Gold protection plan on 10/24/21 for $229.99 when I purchased a chair at Havertys Furniture.(I have a copy of the receipt) The electric mechanism in the chair broke. I was told I don’t have a plan. The chair is now useless. It is stuck half way up.

Dear Guardsman Customer Service,

I am writing to express my deep frustration and disappointment with the service I have received from Guardsman regarding my broken sofa. I submitted a claim approximately two weeks ago after the wooden frame of my sofa broke, and to my surprise, I was told that I am not eligible for service—even though I purchased a 5-year protection plan and it has only been about 2 to 2.5 years since I bought the sofa. This response is completely unacceptable. I have tried calling several times, and each time I get a different representative who seems confused and gives me another phone number to try, passing me around with no real help. On one occasion, I was in the middle of explaining my issue when the representative rudely cut off the call, which I found extremely disrespectful. I even visited the store where I bought the sofa, and the same cycle of confusion and lack of accountability continued. I live in a household with small children and frequently host guests, and the broken sofa poses a serious risk. If anyone gets injured because of this damaged furniture, I will hold Guardsman accountable and pursue a claim based on the protection plan I paid for in good faith. I have submitted a case, and yet no one has properly followed up with me. The lack of professionalism, poor communication, and refusal to honor the service agreement have left me with no choice but to say that I would never recommend Guardsman to anyone. I expect an immediate response and resolution to this matter.

Never again will I use guardsman to insure any furniture. After paying over 250 I have my sofa years and it’s well looked after no spills or stains thank god on it. One of the zips broke from the cushion on the seat and they said that they can’t fix it because it’s structural damage. Never heard the likes of it I’d rather keep my money.

I have two Guardsman furniture protection for accidental damage its their elite protection. I had an accident dropping a cheese platter that chipped and bent the frame on a coffee table and then I dropped an acrylic paint pen on some leather stools and couldn't remove the paint. Both items were not on their covered sections. They state no cover for any breakage LOL surely thats what an accident cover is suppose to cover. As for my stools there was no mention of covered or not covered for paint but they still refused to pay out. What a scam don't waste your money.

I really hoped the reviews wouldn't be true but they are. I put a claim in for my sofa to be repaired, it's now almost 6 months later and nothing. I was told the parts were being ordered and despite me messaging I've heard nothing. It's terrible the service from this company so far. I just want my sofa repairing.