This was my second claim in as many months. Easy to contact Guardsman team to organise the repair to our settee. Received confirmation quickly. John who attended the repair, emailed me early to ar... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought an expensive sofa from DFS and was advised to take out Guardsman insurance, which I did without hesitation. A few years later, when issues arose, I made a claim and an inspector visited—but I... Se mer
Företaget har svarat
Professionalism, approachable. Seemed honest, easy to talk to and generally a pleasure to have in our home. We had general questions about sofas and what to buy and not to and he answered openly and h... Se mer
Communication from technician good Fix for my suite was excellent. In fact it was better than it had been at new. Although service defiantly delivered 5*, perhaps portal communication doesn’t s... Se mer
Företagsinformation
Skrivet av företaget
Guardsman is the leading provider of Furniture Protection Plans with over 2.8 million households in the United Kingdom and the Republic of Ireland protecting their furniture with one of our plans. Established in 1915 we offer products and services dedicated to the protection, care and repair of fabric, leather and wooden furniture. We regularly handle over 8,000 claims a month from our office in Abingdon.
Kontaktuppgifter
Guardsman Industries Limited, Innovation Centre, 99 Park Drive, Milton Park, Abingdon, OX14 4RY, Storbritannien
- info@guardsman.co.uk
- guardsman.co.uk
3,9
Bra
7 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Professional
The technican who came to repair our chair was friendly and professional. Also the agent I rang with a problem on the website was very professional, friendly and sorted my claim.
12 maj 2026
Omdöme utan inbjudan
Very helpful from start to finish
Very helpful from start to finish. The technician assigned to us was professional, kind and very knowledgeable. Many thanks.
29 april 2026
Omdöme utan inbjudan
Terrible company
Terrible company, customer service repair work to setee, follow up and complaints process absolutely useless not worthy the payment protection price
12 maj 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Melissa,
Please be reassured that we are sincerely committed to helping all our customers to enjoy their furniture by delivering exceptional service.
Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Excellent service
Excellent service, very professional and work carried out was exceptional. Very pleased thank you.
6 maj 2026
Omdöme utan inbjudan
Went above and beyond our expectations
Went above and beyond our expectations.
Exceptional service.
22 april 2026
Omdöme utan inbjudan
The guy who came out was very rude and…
The guy who came out was very rude and accused me of something I was not ding that had nothing to do with the service he was there providing. I am still waiting for a response after my complaint. Made me feel very uncomfortable in my own
16 februari 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Julie,
Thank you for taking the time to give us your feedback.
As a company it is our aim that all customers are dealt with in a professional manner and that their claims are handled efficiently and as quickly as possible to ensure a satisfactory conclusion to all parties involved. We are very sorry to hear that your experience has fallen short of the first-class standard of service we strive to provide.
As you have previously filed a formal complaint with us, our Complaints Team have already reviewed your claim and have provided a written apology for any distress this matter may have caused, and for any inadequate service you feel you received.
Our letter dated 9 April 2026 is available for you to view via your account on our Customer Portal, and as well as our apology, the letter also provides you with details of the options available to you should you remain unhappy with the outcome of your claim and/or complaint.
Many thanks
Guardsman Customer Care Team
It took ages for our job to be…
It took ages for our job to be completed 3 months. Not blaming the operative but it seems like they don't don't have enough staff.
24 april 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Daniel,
Thank you for your review.
We do take feedback seriously and so have passed your details on to our Complaints Team and asked them to review your claim and liaise with you directly regarding your comments.
Many thanks
Guardsman Customer Care Team
Fast and reliable service
Fast and reliable service, tech support was brilliant and technician was very professional.
10 april 2026
Omdöme utan inbjudan
Fantastic
Fantastic, highly recommend getting the insurance, the staff were brilliant throughout
18 mars 2026
Omdöme utan inbjudan
Great Service without any hassles!
17 april 2026
Omdöme utan inbjudan
The person who came was very…
The person who came was very professional and don e a fantastic job highly recommend
31 mars 2026
Omdöme utan inbjudan
Rapid response with very little trouble…
Rapid response with very little trouble organising stain removal from new furniture. Great job.
2 april 2026
Omdöme utan inbjudan
Phoned to advise he was on his way…
Phoned to advise he was on his way arrived on time,did the repair quickly. Job well done.
27 mars 2026
Omdöme utan inbjudan
Poor customer service
I tried to log in to register an issue with my sofa. I could not do this and when I phoned, customer service would not help and just kept refering me to their web site. I visited DFS who were brilliant and it turned out there was a mistake with my e mail address. An engineer visited and could see the issue, but had to carry out Guardsmans own test. From the outset It was obvious the yest was designed to never find in favour of the customer and sure enough it hasn't.
Be very carefull paying out for a sofa police from this company.
29 april 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Nick,
Thank you for taking the time to share your feedback.
We are sorry that you are not happy with how we have dealt with your claim. We do take feedback and escalations very seriously, and so we have passed your details on to our Complaints Team and asked them to review your claim and liaise with you directly regarding the concerns you have raised.
Many thanks
Guardsman Customer Care Team
Arrived on schedule
Arrived on schedule, cleaned the sofa very quickly and as good as new
24 mars 2026
Omdöme utan inbjudan
Excellent service
Really quick response to my claim and Paul did a fantastic job in cleaning away the stains.
8 maj 2026
Omdöme utan inbjudan
Very good wasn’t here long fixed my…
Very good wasn’t here long fixed my sofa thank you
28 april 2026
Omdöme utan inbjudan
Great service from the team
Great service from the team. Kept us updated all the way.
The furniture technician was polite & helpful.
18 mars 2026
Omdöme utan inbjudan
excellent and prompt service
excellent and prompt service. engineer that called was friendly and helpful. problem sorted
19 mars 2026
Omdöme utan inbjudan
Brilliant from when i first contacted…
Brilliant from when i first contacted them to when the gentleman came & fixed my issue straight away no problems & couldnt have been more helpful.. absolutely brilliant
28 mars 2026
Omdöme utan inbjudan
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