This was my second claim in as many months. Easy to contact Guardsman team to organise the repair to our settee. Received confirmation quickly. John who attended the repair, emailed me early to ar... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought an expensive sofa from DFS and was advised to take out Guardsman insurance, which I did without hesitation. A few years later, when issues arose, I made a claim and an inspector visited—but I... Se mer
Företaget har svarat
Professionalism, approachable. Seemed honest, easy to talk to and generally a pleasure to have in our home. We had general questions about sofas and what to buy and not to and he answered openly and h... Se mer
Communication from technician good Fix for my suite was excellent. In fact it was better than it had been at new. Although service defiantly delivered 5*, perhaps portal communication doesn’t s... Se mer
Företagsinformation
Skrivet av företaget
Guardsman is the leading provider of Furniture Protection Plans with over 2.8 million households in the United Kingdom and the Republic of Ireland protecting their furniture with one of our plans. Established in 1915 we offer products and services dedicated to the protection, care and repair of fabric, leather and wooden furniture. We regularly handle over 8,000 claims a month from our office in Abingdon.
Kontaktuppgifter
Guardsman Industries Limited, Innovation Centre, 99 Park Drive, Milton Park, Abingdon, OX14 4RY, Storbritannien
- info@guardsman.co.uk
- guardsman.co.uk
3,9
Bra
7 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Couldn’t have asked for any better!!
Couldn’t have asked for any better!!
Finally a service where you get what you buy with no strings attached. When our couch got damaged we were nervous to report it in case they pulled out some clause we hadn’t known about but no! The form was fair, short and straight forward. The team stayed on top of it and the fitter has just come out and made a fantastic job. Really couldn’t be happier with this service
18 maj 2026
Omdöme utan inbjudan
Don't waste your money with Guardsman cover
I reported a problem with my sofas on 18th Feb and an engineer visited 26th March he was very efficient and arrived on time. He said I would hear from them regarding getting my sofas repaired when the claim was approved. Unfortunately it is now 18th May and I have heard nothing I have gone on the website and it says my case was closed 31st March so I am not happy.
18 maj 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Morning Deborah,
Thanks for your feedback.
We are sorry that you are not happy with how we have dealt with your claim. We do take feedback seriously, and so we have passed your details on to our Complaints Team and asked them to review your claim and liaise with you directly regarding the concerns you have raised.
Many thanks
Guardsman Customer Care Team
Absolutely shocking service
Absolutely shocking service
I bought a sofa from KC sofas in October 2024, it starting dipping not a year later, I didn’t raise it at the time as had a newborn baby so by the time I got round to it I had to claim through guardsman which I was fine with doing as the delay was from my end
I raised a claim with them in February, I have had two technicians out and we are 4/5 months down the line and my sofa is still not sorted
It takes them weeks to reply and refer things, the last technician came out over. A month ago and told me a piece was broken and needed replacing… still not sorted and I keep being ignored
Do not waste your money!!!!
18 maj 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Morning Meesh,
Thank for your taking the time to leave your review.
Please be reassured that we are sincerely committed to helping all our customers to enjoy their furniture by delivering exceptional service. We're incredibly disappointed to learn this isn't the level of service you have received on this occasion and so would like to look into this further for you.
Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Avoid !!!!
I bought an expensive sofa from DFS and was advised to take out Guardsman insurance, which I did without hesitation. A few years later, when issues arose, I made a claim and an inspector visited—but I received no follow-up. I later discovered via the portal that my claim had been closed without any notification. When I called, I was simply told the damage wasn’t covered. Very disappointing experience—it feels like I paid for nothing. I’d advise others to be cautious before purchasing this policy.
4 maj 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Morning Ravi,
Thank you for your feedback.
All insurance policies will have coverage restrictions, and the retailers we partner with do make these as clear as possible by providing customers with access to an IPID (insurance product information document at the point of sale) which summarises the key benefits and exclusions of our insurance.
You would also have received a copy of the full terms and conditions, which would have been provided to you by DFS.
If you would like to further discuss your Furniture Protection Plan or for us to clarify your coverage, please do get in touch via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Issues after a couple of weeks
Was really pleased when the guy came out and sorted the sofa. Colour match was perfect but sadly after couple of weeks the problem area is reoccurring. It’s getting worse as the weeks go on.followed instructions as provided ( no contact with the sofa first 48hrs and don’t clean or wipe sofa down for 2 months) . Also since the works been done we have not sat on the sofa direct as we have always put a throw down before sitting on it to avoid direct contact. We would really like to get this issue solved and keen to hear back from you thanks Kerr. Pictures can be provided if required.
24 mars 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the repair haven't met your expectations. Please contact us via info@guardsman.co.uk and provide your full name and your claim reference number so we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Reliable and quick
Fast and reliable service. Quickly sorted the issue. Easy to use app for making a claim,
Very happy and would get protection from this company again,
14 april 2026
Omdöme utan inbjudan
Excellent communication at every level.
12 maj 2026
Omdöme utan inbjudan
Poor service
Poor service, bad communication and long delays requiring me to continually chase in order to get my fault rectified.
15 maj 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Morning Sheldon,
Thank you for taking the time to share your feedback.
We are sorry that you are not happy with how we have dealt with your claim. Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Don’t waste your money
Don’t waste your money. The technicians tell you one thing, but the company says something completely different when it comes to paying out claims.
The call handlers were also very condescending and unhelpful.
Between these guys and DFS, you’re highly likely to get scammed.
15 maj 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Morning Shelley,
Thank you for taking the time to share your feedback.
We are sorry that you are not happy with how we have dealt with your claim. Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Excellent professional work from the…
Excellent professional work from the man who came.
10 april 2026
Omdöme utan inbjudan
Bad experience
Had a stain which they cleaned but did not do the whole sofa so you can see where they have cleaned it. I had to clean the rest of the sofa so it matched. Not worth the money I paid extra when I bought my sofa
8 april 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Coral,
Thank you for your feedback.
Your policy covers for stain removal of the affected area(s). Unfortunately, it does not cover for general, all-over cleaning of your furniture.
However, we are sorry that your expectations were not met and have made our Complaints Team aware of your feedback, with a view to them reviewing your claim and providing you with a formal response.
Many thanks
Guardsman Customer Care Team
Disappointed …
I was very disappointed that the technician didn't fill the chair arms of my suite with extra stuffing. He said it was because I hadn't mentioned it on my request. I thought it would be a case of him deciding what needed doing would be the outcome when he first arrived to see the job.
16 april 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon,
Thank you for taking the time to share your feedback.
When a claim is submitted, our technicians are authorised to inspect and repair only the issues listed on the original claim form. This helps ensure that the correct work is approved and completed during the visit.
Unfortunately, this means they are unable to carry out any additional repairs that were not included in the original claim. However, if there are any further issues you would like us to look into, you are very welcome to submit a new claim and we will be happy to review this for you.
Many thanks
Guardsman Customer Care Team
Service is outstanding
Service is outstanding, great professional clean thank you so much !
14 maj 2026
Omdöme utan inbjudan
Amazing service
Amazing service - very professional. It took a while to source parts but job completed ✔️ satisfactorily. Thanks
1 maj 2026
Omdöme utan inbjudan
When I took out the warranty .I wasn't…
When I took out the warranty .I wasn't told the heating element is with dfs .also wasn't told 2 yrs for element
4 februari 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Suresh,
Thank you for taking the time to leave your review.
We are sorry your expectations were not met. All insurance policies will have coverage restrictions, and the retailers we partner with do make these as clear as possible by providing customers with access to an IPID (insurance product information document at the point of sale) which summarises the key benefits and exclusions of our insurance.
You would also have received a copy of the full terms and conditions, which would have been provided to you by DFS.
If you would like us to provide you with a formal response, please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Brilliant service from start to finish
Brilliant service from start to finish. Dealt with my claim very quickly. Staff very helpful and friendly
6 mars 2026
Omdöme utan inbjudan
Worst company ever
Worst company ever ! In brief, Didn't clean water stains as I reported 2-3 stains together. Stains caused by using the guardsman fabric cleaner in the first instance. Ended up cleaning myself. Absolute waste of my money paying for insurance!
20 april 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Amina,
Thank you for taking the time to leave a review.
When you submitted your claim, you advised that the staining was caused by using the manufacturer/retailer supplied cleaning products, along with general wear and tear that could not be removed. You stated that “the sofas just look dirty.”
Unfortunately, our policies do not cover wear and tear or staining that develops gradually over time.
We aim to ensure customers are fully informed about the cover provided under our insurance policies. To support this, we provide training to our retail partners and make the Insurance Product Information Document (IPID) available at the point of sale, which outlines the key benefits and exclusions of the policy. You would also have received the full Terms and Conditions, which explain the cover in detail.
As you have already raised a formal complaint, our Complaints Team has completed a full review of your claim and has already written to you outlining the options available should you remain dissatisfied with the outcome of your claim and/or complaint.
Many thanks
Guardsman Customer Care Team
Nothing was resolved
Nothing was resolved. It took weeks for them to send a "special cleaning product " which turned out to be a wet wipe.
When that didn't work someone came out who gave the sofa a wipe which didn't work and said there not much they can do.
Pointless lot of scammers
REPLY TO YOUR REPLY
No thanks. It took months to get you to do nothing. I will go to the pound shop where I'm sure I will find something to clean the sofa. Good luck with your company that just collects premiums for sending out wet wipes 👍
9 april 2026
Omdöme utan inbjudan
Svar från Guardsman UK
Good Afternoon Mr Kahveci,
Thank you for taking the time to share your feedback.
We are sorry you were not satisfied with the claims process or the work of our technician. We are absolutely committed to complete customer satisfaction, so please do get in touch via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
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