Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Se mer
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Se mer
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Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Se mer
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Företagsinformation
Skrivet av företaget
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktuppgifter
Storbritannien
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would like to leave a very positive…
I would like to leave a very positive review for the two engineers ( Pawel,Grzegorz)who came to fix my internet connection. They were extremely professional, polite, and knowledgeable. They quickly identified the problem and worked efficiently to resolve it.
They explained everything clearly and made sure the connection was fully working before leaving. It was clear that they take pride in their work and care about providing good service.
Thanks to them, my internet is now working perfectly. I really appreciate their help and excellent attitude. Great service!
I would also like to thank Jacob from Fibrenest (who assisted me over the phone) for his excellent support. He responded quickly to my issue and arranged for engineers to visit and fix my internet problem as soon as possible. I truly appreciate the fast and helpful service
1 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Norbet,
Thank you for leaving us a positive review & your feedback.
I am so pleased you had a positive experience with both our engineering & customer support team, this is great news. It is good to hear the team were professional, polite & knowledgeable.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fast friendly service
1 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Tony,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced fast, friendly service, this is wonderful to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Zoe was so helpful today.
31 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Tina,
Thank you for leaving us a review & your feedback.
I am so pleased our customer support agent Zoe was helpful, this is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Akinlolu was brilliant on getting my…
Akinlolu was brilliant on getting my fibrenest set up,
31 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Victoria,
Thank you for leaving us a review & positive feedback.
I am pleased Akinlolu was brilliant and helping you set everything up, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Brian,
Thank you for your review & positive feedback.
I am pleased you were happy with the update provided.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Very helpful and polite on the phone
Very helpful and polite on the phone, thank you very much
31 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am pleased the customer support team were helpful & polite, this is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was very efficient with replying and highlighting options
Anna was very helpful
31 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for leaving us a review & your positive feedback.
I am so pleased our customer support team were efficient and talked you through the relevant options, this is wonderful to hear.
I will pass this feedback onto the team.
Kind regards,
Andrew.
After having issues with our Internet…
After having issues with our Internet signal dropping regularly, I emailed Fibrenest for advice. Anna responded within an hour, offering a new router. This was dispatched the same day and received the following day.
The set up instructions were simple to follow, and so far, we are receiving a far better signal without interruption.
I can't thank Anna enough for her excellent response.
27 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Mandy,
Thank you for leaving us a review & positive feedback.
It it good to hear you were well supported by Anna who organised a new router to be sent out. I am pleased this resolved the issues you were experiencing.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Samantha,
Thank you for leaving us a review & your feedback. It is good to hear the engineering team went above & beyond and helped you, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Great Customer Service
The customer service advisor was very helpful.
30 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Ibikunle,
Thank you for leaving us a review & your feedback.
I am so pleased the customer service team were helpful, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Good service
Got my issue sorted very quickly and the operator Nigel was lovely and so helpful on the phone.
30 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Kayla,
Thank you for your review & feedback.
I am so pleased you had a positive experience with Nigel, our customer support team. It is good to hear the team were lovely & helpful, I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful and brilliant service…
Very helpful and brilliant service could not of asked for better. Thankyou David cunvin
30 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Michael,
Than you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Had no other option of service provider…
Had no other option of service provider when i moved into a new build as service was intermitent and could not be relied on. Dropped service and dropped teams calls.
30 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Charley,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
Please could you contact us on fibrenest@support.com, so we can work with you to resolve these issues.
Kind regards,
Andrew.
Very helpful and responsive
Mikolaj was very helpful on the phone in helping me set up my broadband service - clear, friendly and followed up with an email too! Many thanks
29 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Megan,
Thank you for leaving us a review & some positive feedback.
I am pleased the customer support team were helpful & supported you with the sign up process, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Very easy experience
Very easy experience. Sean the engineer fixed a fault and got me set up very quick.
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Steven,
Thank you for your review & feedback.
I am so pleased you had a positive experience with the customer support & engineering team & they were able to resolve the fault, this is wonderful news. I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Brilliant service
Brilliant service, very patient and helpful! Thanks
29 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Anca,
Thank you for your review & feedback.
I am pleased the customer support team have been patient & helpful & the service has been brilliant. That is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful
28 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Richard,
Thank you for your review & feedback.
I am pleased the customer support team have been helpful, this is great to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
So helpful
I have recently moved back into a house I own and contacted Fibrenest to activate a new account. I spoke with a lovely lady called Anna that was so helpful. I’ve only had a few calls with the company but each and everytime they have been amazing and so helpful.
27 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jo,
Thank you for leaving us a review & your feedback.
I am pleased Anna was helpful & supported the reactivation of the new account, this is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
I have been out of Internet service for…
I have been out of Internet service for days now and each time I ring to book an appointment I have had an excellent customer experience from your Agent. I would like to say a big thank you to Thais who I spoke with the first day, Also Zoe and Joe for their kindness and support in ensuring my needs are met. You guys are simply exceptional !please keep up the good work in rendering good service to your customers. Cheers…
27 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for your review & positive feedback.
I am so pleased you had a positive experience with Zoe, Joe & Thais from our customer support team, this is wonderful news.
I am so pleased the team showed you kindness & good customer service, that is really good to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
A number of connection issues over a…
A number of connection issues over a few weeks. The agent, Zoe worked tirelessly to sort out the issue, finally sorted and now Wi-Fi very fast and so far reliable.
27 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by Zoe & she managed to resolve the issue, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.