Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Se mer
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Se mer
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Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Se mer
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Företagsinformation
Skrivet av företaget
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktuppgifter
Storbritannien
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
fast service
fast service , engineers were able to fix to connection issues we had, Mikolaj and the engineers were professional and able to come out the next working day.
Only reason it's not 5 stars is we still don't get the 500mb speed we pay for.
10 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hello Matt,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineers and customer support agent Mikolaj. This will be passed along to the team.
If the issue with your speeds persist, please contact us: support@fibrenest.com, so we can help resolve the issue.
Briiliant engineneer turn up on time…
Briiliant engineneer turn up on time sorted it in 10 mins
8 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hello Kieran,
Thank you for your lovely review!
It's great to hear you had a brilliant experience with our engineer and they arrived on time and were able to resolve your issue quickly.
This will be passed along to the team.
Kind regards,
Will
Internet Drop Out
It was disappointing that the internet dropped out as it meant time away from work to rectify it.
However the attention received when I called was excellent and resolved the issue first time
10 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hello Matthew,
Thank you for your review and feedback.
We apologise for the issues you experienced with your service dropping out, however, it's great to hear you had a good experience with our customer support team.
If the issue persist, please contact us: support@fibrenest.com, so we can assist & resolve the issue.
Kind regards,
Will
Svar från FibreNest
Hello Ian,
Thank you for your review and feedback.
It's great to hear you have experienced fast and competent service. This will be passed along to our team.
Kind regards,
Will
Svar från FibreNest
Hi Layne,
Thank you for your review and feedback.
We are glad to hear you have had great service with a reliable connection. This will be passed along to our team.
Kind regards,
Will
Thais customer service was absolutely…
Thais customer service was absolutely excellent. She went above and beyond to help and resolve a small issue that I had. Additionally, I received several follow up emails to ensure everything was still running smoothly, it really was a fantastic experience.
4 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Gordon,
Thank you for leaving us your review & feedback.
I am so pleased you had such a positive experience with Thais, from customer support. It is wonderful to hear she went above & beyond & supported you to get connected.
I will raise this feedback internally & make the team aware.
Kind regards,
Andrew.
I was lead to believe that it was…
I was lead to believe that it was simple to connect, just put this code in and away you go, absolutely not it took a good 2 hours and even then it went down and we had to ring up to put things right which was a fault at there end, it seems fine now but its only been a day, so fingers crossed
9 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Joanne,
Thank you for leaving us a review & your feedback.
Sorry to hear you experienced some sign-up & activation issues. I am pleased the service is now up & running.
If issues persist, please contact us: support@fibrenest.com, so we can assist & resolve the issue.
Kind regards,
Andrew.
Excellent service didn't keep me…
Excellent service didn't keep me waiting on phone long. When answered sorted my request out efficiently and professionally.
8 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Gary,
Thank you for leaving us a review & your feedback.
I am so pleased you received excellent service from the team & they were able to help with your query professionally & efficiently.
This is good to hear, I will refer this feedback onto the team.
Kind regards,
Andrew.
There were so many hurdles to …
There were so many hurdles to overcome during the instillation . But between the engineer & the. Fibre net on-line Reception . I m happy to report , there was enough expert diagnosis , to get the system , up & running . . Thankyou very much to all concerned .
8 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Craig,
Thank you for leaving us a review & your feedback.
Sorry to hear there were a few hurdles initially when attempting to get you signed up. I am pleased the engineering & support team were able to resolve the issue & get the service up and running.
This is good to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Excellent customer service signing up…
Excellent customer service signing up today. Brilliant polite and helpful lady. Really impressed
8 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Lorraine,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced excellent customer service today, this is wonderful news. It is good to hear the customer support agent you spoke to was brilliant, polite & helpful.
I will ensure this feedback is passed onto the team.
Kind regards,
Andrew.
We had an issue with our internet fibre connection
We had an issue with our internet fibre connection not working and the WiFi router going offline. Our son has medical devices that run off of the internet, so this was a serious issue. When calling Fibrenest dispatched someone as soon as possible, the problem wasn’t a quick fix but Wayne and Marshall the engineers working on it were fast and had great communication with us. Overall a fantastic service.
8 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Matt,
Thank you for leaving us a review & your positive feedback.
I am so pleased you had a positive experience with both our engineer and customer support team, this is wonderful news.
I will refer this feedback onto team team.
Kind regards,
Andrew.
Extremely helpful
We moved in and tried to set up the broadband following the instructions however, the fact that we needed the Plume app was missing completely so we had to ring support. He was really helpful and we were set up in no time.
27 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Gemini,
Thank you for leaving us a review & your positive feedback.
I am so pleased you were well supported by the team to get set-up & activate the service, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service
My call was answered very quickly. The assistant was very knowledgeable and was able to help me efficiently and effectively. Excellent service, thank you.
7 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Vanessa,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were both knowledgeable and efficient, this is wonderful news.
I will refer this onto the team.
Kind regards,
Andrew.
Unnecessary Emails about billing Direct Debit
My internet is fine since moving in to my new Persimmon Home in Feb this year.
But most annoyingly I get 2 emails every month telling me that my direct debit is due & moneys will be taken from my account. Quite unnecessary, I spoke with customer services on this, they say nothing that could be done but urged me to state my case via this means.
This is the only company that I’ve ever dealt with that does this.
7 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon John,
Thank you for leaving us a review & your feedback.
I am pleased since moving into the property, that is wonderful news.
In regards to the direct debit notification emails, I can understand these are inconvenient, however, these are unfortunately automated.
If you require further support, please contact us support@fibrenest.com.
Kind regards,
Andrew.
Service Outage Support
Had the dreaded connection drop out last night and still no sign of life in the morning. Spoke to Thais and was very helpful, called me back at agreed time and got it all up and running without a engineer visit.
7 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Paul,
Thank you for your review & feedback.
I am so pleased our customer support agent Thais was able to restore the loss of connection & get everything back up and running, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Scott Armstrong was quite polite and…
Scott Armstrong was quite polite and very professional
7 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Stephen,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a positive experience with our engineering team & they were polite & professional, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Neil is a star! ⭐️
Neil was a really polite, courteous, friendly & knowledgeable engineer.
He arrived at the time agreed & did a great job fitting our new router, despite connectivity issues. He remained calm & patient throughout, Even when our dog was pestering him, he was happy to pet him.
Neil exceeded our expectations & would highly recommend. He delivered a top notch service & is a real asset to FiberNest. Thanks very much Neil. 🤩
2 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Dee,
Thank you for leaving us a positive review.
I am so pleased you had such a positive experience with our engineering team who fitted a replacement router. It is good to hear Neil was calm, patient & displayed excellent customer service.
This feedback will be celebrated internally.
Kind regards,
Andrew.
Marcus was the best damn professional I…
Marcus was the best damn professional I ever professionally laid my professional eyes on, top geeza
2 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternon Jed,
Thank you for leaving us a review & such positive feedback.
I am so pleased you had such a positive experience with our engineering team & they were professional, this is good to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Experiencing slow internet
I had been experiencing slow internet speeds for a while, but Fibrenest were really helpful in getting everything sorted.
Their support team was responsive, followed up properly, and guided me through troubleshooting. After replacing a cable they provided and running some checks, my speeds are now back to normal and everything is working smoothly.
Really appreciate the level of customer service and how quickly they helped resolve the issue. Definitely a positive experience.
2 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Konrad,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were able to support you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Gemma,
Thank you for leaving us a review & some positive feedback.
I am pleased the team were able to support you & were helpful, this is brilliant news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Detta är Trustpilot
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