Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Se mer
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Se mer
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Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Se mer
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Företagsinformation
Skrivet av företaget
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktuppgifter
Storbritannien
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fibrenest are a scam!!!
Fibrenest are a scam!!!
Getting increasingly frustrated with the constant outages lasting whole days. I have no choice other than fibrenest in my property due to them enforcing a monopoly on my site. All they offer is an email telling us that the site is down and that they are investigating. Hours later still no internet and no real updates. It’s an utter disgrace. Not to mention they charge a fortune. This should be illegal to not allow the choice from other providers. What am I paying for?!
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for reaching out to us.
Please accept my deepest apologies you were recently impacted by an outage. Looking into this, I can see the service has been restored & you have been compensated for the loss of service.
I can see you have a ticket open with a colleague who is actively working with you. If you need any further support, please contact us support@fibrenest.com.
Zoe was super helpful in looking at my…
Zoe was super helpful in looking at my issues, and helped and guided me through the process. Really helpful and super nice and took care of my issue. Thank u
20 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Nikki,
Thank you for leaving us a positive review & your feedback.
I am so pleased Zoe was helpful, nice and supported you to resolve the issue, this is wonderful to hear.
I will refer this onto the team.
Kind regards,
Andrew.
I spoke to someone quickly and Jay was…
I spoke to someone quickly and Jay was very helpful and gave me good advise as what to do.
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Martin,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased Jay was helpful and gave you good advice, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Mikolaj was very helpful
Mikolaj was very helpful. Problem fixed in a matter of minutes. Great service!
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Genna,
Thank you for leaving us a positive review your feedback.
I am so pleased you had a positive experience with Mikolaj, and were well supported to resolve the issue.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Professional and Friendly
Fast, friendly and professional customer service. Able to get the job done without worry and supervision. Knowledgeable in the product and process.
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hello Lance,
Thank you for your review.
It's great to hear you experienced fast, friendly and professional customer service, this will be passed along to our team.
Kind regards,
Will
Svar från FibreNest
Hello David,
Thank you for your review and feedback, I'm glad you experienced great quick service from our team.
Kind regards,
Will
Jonathan Cale's Response to a British Gas Website access issue
Jonathan Cale responded very promptly to my reporting of difficulty in accessing the British Gas website and commented that I was not the first FibreNest customer to have shared a similar experience. He explained what was a technical interface issue with the British Gas website and how FIbreNest had already alerted British Gas to the issue. He provided a plain English summary for me to email on to British Gas and I am awaiting their response. As a Customer Support Specialist he did his job efficiently and politely. What a contrast to his British Gas opposite numbers!
21 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hello Ian,
Thank you for your review, it's great to hear you had a good experience with our Customer Support Specialist Jonathan. This will be passed along to the team.
If you need further assistance, please contact us: support@fibrenest.com.
Kind regards,
Will
Forced to use provider , expensive.
Forced to use provider , over the normal cost , pre-meditated daylight robbery. The only positive part of the entire experience was pre installation. Not impressed at all
21 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Daniel,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
I have asked a member of the team to reach out to discuss this further.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Lee,
Thank you for leaving us a review & some positive feedback.
I am so pleased you have experienced good, fast service, this is wonderful to hear.
This positive feedback will be raised internally.
Kind regards,
Andrew.
Excellent
Excellent
It’s been pleasure to get such an amazing experience from their staff. They listen patiently and inform their clients accordingly. Their service is just excellent, thumbs up…
20 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Mike,
Thank you for leaving us a review & positive feedback.
I am so pleased you have experienced such good customer service and you were well supported by the team.
It is good to hear, our customer support team were patient & fully listened.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Santino,
Thank you for leaving us a review and feedback.
I am so pleased Marcus supported you and was quick & efficient, this is wonderful to hear.
Kind regards,
Andrew.
Marcus great engineer
Marcus was quick efficient and friendly at getting us back online. Very pleased with the service
20 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Amita,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was quick, efficient and friendly and supported you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Install completed by Marcus.
An early and convenient appointment that was set up to rectify an installation issue.
The visiting engineer, Marcus, was polite, chatty and proficient, resolving my issue fully and swiftly.
Great job!
20 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineer was polite, chatty & proficient and helped resolve the issue, this is wonderful news.
I will ensure this feedback is resolved to the team.
Kind regards,
Andrew.
The adviser was very helpful with my…
The adviser was very helpful with my issue, thank you Jacob.
12 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Mrs White,
Thank you for leaving us a review & positive feedback, I am so pleased you were well supported by Jacob, this is great to hear.
I will refer this to the team.
Kind regards,
Andrew.
Say NO to monopoly companies.
Monopoly company that assumes you will use them because they are your only option.
Fortunately, if you look you will know that they are not your only option.
Scandalous prices. Had to send the "we assume you will use us" equipment too.
17 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jonathon,
Thank you for reaching out to us.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
Response to complain was very fast and…
Response to complain was very fast and helpful
17 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Danial,
Thank you for your review & positive feedback.
I am so pleased the team were fast, helpful & resolved the issue, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Having found the problem and made a…
Having found the problem and made a call, the engineer came the very next morning to sort it.
15 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jerry,
Thank you for reaching out & leaving your feedback.
I am so pleased you were well supported by our engineering team & a prompt visit was organised to resolve the issue.
I will raise this feedback onto the team.
Kind regards,
Andrew.
WiFi help!
I recently spoke with Nigel W as I needed help splitting my WiFi into two separate bands (2.4GHz and 5GHz) so I could connect a baby monitor. Nigel was extremely helpful over the phone and took the time to clearly explain the process. He also sent step-by-step instructions to guide me through it afterwards, which made everything much easier to follow.
What really stood out was that Nigel took the time to follow up and ensure I had successfully completed everything. His support was professional, patient, and genuinely appreciated. Excellent customer service throughout.
15 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jade,
Thank you for leaving us a positive review & your feedback.
I am so pleased Nigel supported you to connect the baby monitor. It is good to hear Nigel followed-up, was patient & professional and demonstrated excellent customer service.
I will raise this feedback internally & pass this positive feedback onto Nigel & the team.
Kind regards,
Andrew.
Arrived early did a thorough…
Arrived early did a thorough investigation and repaired as necessary; great service.
9 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Mr Mullins,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team and they provided a great service, this is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Always accurate, factual & solved my problem or question. Well done.
In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability.
They've been accurate & helpful, if a bit on the costly side, although I can't do anything about that for 12 - 18 months.
Having come from a career (non-technical) in the Telecoms industry up to retirement I know what makes good customer service.
Thanks, FibreNest... I'm grateful for your support when I need it.
16 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for leaving us a positive review & your feedback.
It is good to hear you were well supported by our customer support team on both occasions & experienced good customer service.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Detta är Trustpilot
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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