Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Se mer
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Se mer
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Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Se mer
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Företagsinformation
Skrivet av företaget
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktuppgifter
Storbritannien
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very reliable broadband with no issues.
27 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been reliable and there have been no issues, this is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Superb
Lolu was quite intelligent, honest with his responses and helpful whilst on the call.
27 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Fatai,
Thank you for your review & positive feedback.
I am so pleased you had such a positive experience with Lolu, and he was intelligent, honest and helpful. That is wonderful to hear.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
This lady made it so easy for me to…
This lady made it so easy for me to connect she stayed on the line with no stress involved what a nice phone call and got everything sorted out. Thank you Gail xx
27 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Gail,
Thank you for leaving a positive review & feedback.
I am so pleased you were well supported by a member of the team to get the service connected & the call was pleasant, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Nigel was brilliant very patient and…
Nigel was brilliant very patient and helpful 👍 and sorted my issue
26 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Alex,
Thank you for your review & feedback.
I am so you were well supported bu Nigel and he was helpful & patient, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Thank you for all advice and support
Thank you for all advice and support
Recommended company
24 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Monika,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you have been well supported by the team and received good advice/ support, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Engineer arrived on time and changed…
Engineer arrived on time and changed all the router and other bits,but made no difference but after 36hours all but Sky have righted so all OK now bar Sky so I qess it's a problem with them.So Sky will be out at end of contract.
21 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Christopher,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineer arrived on time & supported you, this is wonderful to hear.
I will refer this to the team.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Maureen,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been excellent & our customer support team have been helpful, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
RIPPED OFF!
Despite being promised access to alternative network providers as part of this “community,” nothing has materialised.
Like many residents on Persimmon Homes estates, I’m stuck paying significantly more for broadband than people elsewhere. I’m paying £36 a month (56% more) for speeds under 150Mbps, while providers like Vodafone, Virgin, and Plusnet offer the same service for around £23 where they’re available.
It’s unacceptable to be locked into higher prices with fewer options simply because of where we live!
25 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon James,
Thank you for reaching out to us.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
I have asked a member of the team to reach out to you, to discuss this further.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Hilary,
Thank you for your review & feedback.
I am so pleased Edji was able to resolve the issue promptly, this is wonderful to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Speed and service is the best I have…
Customer Service representatives were professional, courteous and kept me updated throughout.
Speed and service is the best I have experienced.
Installation has been professionally carried out.
Very pleased.
2 februari 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Nigel,
Thank you for reaching out to us & leaving us positive feedback.
I am so pleased the service has been working well, this is wonderful to hear.
I will refer this positive feedback into the team.
Kind regards,
Andrew
Amazing customer service today from…
Amazing customer service today from Anna at FibreNest
Super quick response to email and problem resolved immediately
5 star service
Thank you 🙏🏻
24 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Elizabeth,
Thank you for reaching out to us and leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Anna, and she helped resolve the issue promptly.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Avoid if you have a choice
Avoid if you have a choice. Poor service and broken promises.
Prices advertised as “guaranteed” have already increased twice. Customer service is effectively non‑existent and takes no responsibility. Network reliability is getting worse, with frequent outages and zero compensation. The company clearly relies on its monopoly position and shows little regard for customers.
30 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Sunith,
Thank you for reaching out to us.
Sorry to hear you have been experiencing poor service, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out so we can discuss this further & support you.
Kind regards,
Andrew.
44 hours without internet...
FibreNest is the worst internet provider.
Unfortunately, I live on a new estate where they have a monopoly, so there are no alternative providers available.
On 18 March – no internet.
On 14 April – no internet again.
And now I’ve been without internet for 43 hours and still waiting.
My daughter works from home and for the second day she has been unable to perform her duties.
Their customer service and technical support are extremely poor — you send them an email and just wait. They have up to 48 hours to respond.
Today is Friday, so nothing will likely change, which means a whole weekend without internet.
This is a disaster — a complete scam, and on top of that, a very expensive one.
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Tomu,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
I can see a member of the team has reached out to you & is working with you to resolve the issue.
If you need further support, please contact us: support@fibrenest.com.
The customer service team are excellent…
The customer service team are excellent and they sorted my issue out straightaway great service
23 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Martin,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear you have always had a positive experience with our customer service team & they have helped resolve issues promptly, this is wonderful to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Very good internet to be fair
Had no choice but to have Fibrenest due to being in a new build, that said, happy with the service. I have the £35 per month package which is more expensive than my last provider but only by a couple of pounds and the 5G for the television is great. I get really good signal around the whole house and it’s fast enough for all that I use it for (streaming TV, working on laptop, phone). I love the app which means you can check speed etc and see all your devices that are logged on to the wifi. Would recommend.
23 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Lucy,
Thank you for your review & positive feedback.
I am so pleased you are happy with the service and it has been working well, this wonderful news.
I will raise this positive feedback internally with the rest of the team.
Kind regards,
Andrew.
Excellent service and very easy to set…
Excellent service and very easy to set up. No issues with speed at all no matter how many devices are connected.
23 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Peter,
Thank you for leaving us a review & your feedback.
I am so pleased the service has been excellent and the set-up/ activation process was easy. It is good to hear there have been no issues with speed.
I will ensure all elements of this positive feedback are raised internally to the team.
Kind regards,
Andrew.
Excellent customer service given when I…
Excellent customer service given when I had an issue with original set up. Broadband speed as advertised and fairly priced.
23 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Greig,
Thank you for leaving us a review & such positive feedback.
I am so pleased the customer service has been excellent, as well as the speeds & the fair prices, this is good news.
I will refer this onto the team.
Kind regards,
Andrew.
My problem was sorted very quickly…
My problem was sorted very quickly thankyou .
23 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Louise,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer service team supported you to efficiently resolve the issue, this is wonderful to hear.
I will ensure this is referred to the team.
Kind regards,
Andrew.
Jacob was superb and very helpful with…
Jacob was superb and very helpful with my query
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Tracey,
Thank you for reaching out to us.
I am so pleased you had such a positive experience with Jacob and he supported you well with your query, I will refer this onto the team.
Kind regards,
Andrew.
Our Fibre Nest service is down for the third time in just over a month
Our Fibre Nest service is down yet again today, after already being down all day on the 14th of April and all day on the 18th of March as well. It is unreliable, expensive and unacceptable given that the company have a monopoly on broadband on our Persimmon site. I’m not surprised at the poor service given it is endorsed by Persimmon and I could not recommend either company to anyone under any circumstances.
The internet often goes down for minutes at a time as well and if you contact customer services, you generally get a reply a few days later telling you to turn the router off for 20 minutes, which doesn’t resolve the issue. Stressful to deal with in every way.
22 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Kayleigh,
Thank you for reaching out to us.
Please accept my deepest apologies you were recently impacted by an outage. Looking into this, I can see the service has been restored & you have been compensated for the loss of service.
I can see you have a ticket open with a colleague who is actively working with you. If you need any further support, please contact us support@fibrenest.com.
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