Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Se mer
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Se mer
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Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Se mer
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Företagsinformation
Skrivet av företaget
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktuppgifter
Storbritannien
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was unable to process my application…
I was unable to process my application on-line, so I phoned & it got dealt with efficiently by a very helpful & clear speaking chap
29 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Kim,
Thank you for leaving us a review & such positive feedback.
I am so pleased you were well supported by a member of the team who was helpful and clear, this is fantastic to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
I have had a great experience
I have had a great experience. I had a few issues and it was dealt with professionally. Thank you Fibrenest.
Mark
1 maj 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Mark,
Thank you for your review & positive feedback.
I am so pleased you had a great experience with the team and everything was dealt with professionally, this is so good to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
I had excellent help on the telephone…
I had excellent help on the telephone but we weren't able to sort the issue. However an engineer was booked for the following morning, issue sorted & I'm now up & running!
1 maj 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon DJ,
Thank you for your email and feedback.
I am so pleased the team supported you to get the service up & running, it is great to hear you had such a positive feedback.
I will raise this feedback internally.
Kind regards,
Andrew.
Dealt with my query quickly and…
Dealt with my query quickly and efficiently and emailed me to confirm that the service had been activated.
30 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Paul,
Thank you for your reply & positive feedback.
I am so pleased the team dealt with your query quickly & efficiently and ensured they followed up via email, that is great to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Responsive company
Needed to check pricing & response was very quick. I have only had good interactions with fibrenest & they always respond in s timely manner.
1 maj 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Sharon,
Thank you for leaving us a positive review & your feedback.
I am so pleased you received a quick response from the team & had a positive interaction, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
I've been having SHOKING experience
I've been having SHOKING experience. The developer sais we had to sign up to Fibre Nest so It was done since first day I moved in. Till today nothing been resolved. Tech support is wasting time. They couldn't resolve the problem since first day. Won't recommend
1 maj 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Dumitru,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service thus far, this is not the quality of service we aim to provide to our customers.
I can see a member of the team is actively in contact with you to try and resolve this issue.
Should you require additional support, please contact support@fibrenest.com.
Kind regards,
Andrew.
Very helpful and knew what he was…
Very helpful and knew what he was doing.
Very progressional
Name pawel
1 maj 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Nicole,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with our Pawel from our engineering team & he was helpful and professional, this is good to hear.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon James,
Thank you for your reply & feedback.
I am so pleased you had a good experience with our customer support team and they were helpful & gave good advice, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew,
Mark the FibreNest Engineer
Mark called in good time to let me know he was on his way. He arrived and immediately started diagnosing the issue. After his checks, he recognised it was a physical issue and swapped out the ethernet cable. Mark also noticed that the casing around the optic coming into the property had come loose and replaced that as well.
Mark was very thorough in testing that ALL previous devices were working after the fix (including the ring door bell, my car charger and connectivity in my outdoor office). Mark is everything you want in a situation like this - pleasant and efficient.
My only issue is that I wish FibreNest had sent Mark sooner rather than trying to diagnose the issue remotely for 5 days.
1 maj 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jay,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Mark from our engineering team. It is good to hear Mark was pleasant and efficient and supported you to diagnose and resolve the issue.
I will ensure all aspects of your feedback are raised internally to the team.
Kind regards,
Andrew.
As expected, but over priced.
The set up was as expected as is the service. We are in a new build so fibrenest was our only option at this stage. It is incredibly expensive and for that reason we will move over to a new provider as and when new providers arrive on the estate.
10 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Abbie,
Thank you for leaving us a review & your feedback.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Fast
Fast , efficient response to my dealings with customer service
28 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Caroline,
Thank you for leaving us some feedback & a positive review.
I am so pleased the team were fast and efficient, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
David Cunvin visited today to help with…
David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
29 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hi Bryony,
Thank you for your lovely review.
It's great to hear you had a good experience with our engineer David and he was helpful, friendly and professional. This will be passed onto our team.
Kind regards,
Will
Customer Service Tip Top
Customer Service (Mikolaj) was top notch and answered all questions satisfactory.
29 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hi Raymond,
Thank you for your lovely review regarding our Customer Service Agent Mikolaj. It's great to hear he was top notch and answered all your questions satisfactory.
This will be passed along to our team.
Kind regards,
Will
Wayne the engineer was very helpful
Wayne the engineer was very helpful
27 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hi Andy,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer Wayne and he was very helpful. This will be passed along to our team.
Kind regards,
Will
When my broadband had problems Fibrenest were easy to contact and quick to sort out the issue
When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very helpful and friendly and it's great to know that if anything goes wrong in the future I can rely on getting it fixed without a hassle.
28 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Hi Joanne,
Thank you for your review and feedback.
I'm glad to hear you had a good experience with our Customer Support Team and engineer, and they were able to carry out the repair quickly.
This will be passed onto our team.
If you need further support, please contact us: support@fibrenest.com.
Kind regards,
Will
Svar från FibreNest
Hi Rui,
Thank you for your review and feedback.
I'm glad you had an easy set up and was given excellent guidance over the phone. This will be passed along to our team.
Kind regards,
Will
Svar från FibreNest
Hi Aymen,
Thank you for your lovely review!
It's great to hear you had a good experience with our team and they were helpful. I will refer this feedback onto the team.
Kind regards,
Will
Approachable team and I felt welcomed.
Approachable team and I felt welcomed.
28 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Craig,
Thank you for your review & positive feedback.
I am so pleased the team were approachable & you felt welcome, that is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Luke and Rebecca have been amazing…
Luke and Rebecca have been amazing helpful and very understanding. Super job .
28 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Angela,
Thank you for leaving us a review & positive feedback.
I am so pleased to hear you had a positive experience with our customer support & engineering team & they were both helpful and understanding, this is wonderful to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Polish Pawel👍
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give him the highest approval & recommendation.
Thanks Pawel 😁
21 april 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased Pawel was friendly, helpful & professional. This fantastic to hear.
I will raise this positive feedback amongst the team.
Kind regards,
Andrew.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.