Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Se mer
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Se mer
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Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Se mer
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Företagsinformation
Skrivet av företaget
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktuppgifter
Storbritannien
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Alex is the BEST!!!
Alex is the BEST!!! Thank you for your attention to detail. Getting me up and running was so appreciated. Also a special Thank you to Jay as well. Al the best.
27 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Terry,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team.
I will raise this feedback internally.
Kind regards,
Andrew.
Very poor communication
Service has been extremely disappointing. I agreed to a payment arrangement which was confirmed via email and phone, yet my service was still disconnected multiple times. I’m now being charged late fees for issues caused by their own failure to honour the agreement. Poor communication and very frustrating to deal with.
They do not care about anything else other than taking your money.
The only reason why I am with this provider is because I got stuck with it when I moved in to a new build.
25 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Katie,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues contacting us & with billing.
I can see you are currently in contact with a member of the team, if there is a way we can support you further, please contact us: support@fibrenest.com.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Alan,
Thank you for leaving us a review & your feedback.
I am pleased the team were punctual and did a good job, this is good to hear.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Quick & Helpful Engineer Visit Arrange After Complaining via Email
My internet connection had been cutting in and out so I emailed their support team for help. Mikolaj reached back out very quickly and arranged for an engineer to visit within 2 days to sort it. They fully updated our system, were kind and courteous, and explained the new system thoroughly. Mikolaj also reached back out a few days later to check everything was working as it should. The internet has been working perfectly since the engineer's visit, and I'm extremely happy with the service and support I received!
26 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Sophie,
Thank you for leaving us a review & your feedback.
I am pleased the customer support & engineer team were able to resolve the issue. It is good to hear the service has been working well & you have been well supported.
I will raise this feedback internally.
Kind regards,
Andrew.
Very expensive
Very expensive, £37pm for 75mbs. Connection is in and out quite a bit, can’t take phone calls when in living room even thought the router is in the same room.
26 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Rhys,
Sorry to hear you have been experiencing some issues with the connectivity, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate the account. Please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Andrew.
Our internet is absolutely appalling
Our internet is absolutely appalling. Can’t even download a film on the sky box it takes over a day for it to be available to watch.
25 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jess,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the connectivity, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you,so we can support you with this & rectify the issues you are experiencing.
Kind regards,
Andrew.
Fibrenest finally came through
I’ve written many reviews about Fibrenest over the past two years, and slated them for their Customer Service and the fact that they only try to make money off of everything including the supply of extra nodes to enable you to be able to use the Internet properly throughout the house.
I find myself today writing to you to let you know that for once they have come through and the Internet they provide now is solid and faster than it’s ever been and the note they provided was free of charge and I would like to thank them for this.
25 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Jon,
Thank you for leaving us a positive review.
I am pleased the team were able to support you & resolve the issue you were facing.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Reported Internet fault
Reported Internet fault at 6pm and an engineer was onsite and fixed the following morning.
Excellent support and service!
25 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Andy,
Thank you for leaving us a review & feedback.
I am so pleased the customer support team were supportive & helped you resolve the issue, this is wonderful news.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Can't respond to customer service
Asked to change invoice date numerous times, confirmed it on the phone, still receive emails asking to change it, when try to reply it doesn't go through yet.
Only use because we had to as part of moving into a new build, once that changes we will be moving on to a different company
25 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Marc,
Thank you for leaving us a review.
Sorry to hear you are experiencing some issues replying to us. Unfortunately, we require changes in writing.
If you still wish to proceed with change of date, please contact us: support@fibrenest.com, so we can assist you.
Kind regards,
Andrew.
Chris came on time and fixed the issue…
Chris came on time and fixed the issue smoothly
Thank you
25 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Lismy,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive engineer experience & the team were efficient and resolved all issues, this is wonderful news.
Kind regards,
Andrew.
The person who's name I cant remember…
The person who's name I cant remember was excellent very helpful
24 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by the team & they were helpful, that is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fibrenest set-up
Rang to help get my Fibrenest set up for a new build ahead of my completion date.
Nigel was so kind and patient and stayed on the phone to make sure each stage of the set up was complete. He even rang me back when the line got cut off!
Also offered me some great advice to make sure that I was on the right package once I have moved in.
Great first impression of Fibrenest and their customer support.
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Eliza,
Thank you for your review & feedback.
I am so pleased you had a positive experience with our customer support team and they were kind & patient and offered great advise. This is wonderful news.
I will pass this feedback onto Nigel.
Kind regards,
Andrew.
Excellent service. Recommended
I have had excellent service from Fibrenest. I have never had any issues with my broadband service from Fibrenest, it always runs spot on at the correct speed. I accidentally broke a fibre cable when I moved some furniture about. I rang customer services late on a Sunday afternoon, no waiting in a queue.I had an engineer attend first thing on Monday morning, and replaced the cable very quickly. Very friendly engineer, and he helped me set up the plume app on my phone. All running well, very good speed. Very pleased with the service from Fibrenest
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased the customer service & engineering team were supportive & helped you to restore the service, this is wonderful news.
I am happy you are pleased with the service, this is wonderful news.
Kind regards,
Andrew.
Svar från FibreNest
Good afternoon Lisa,
Thank you for your review & feedback.
I am so pleased the help received was amazing, that is wonderful news. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer that attended today was…Marcus
The engineer that attended today was friendly and polite, got straight to work on the problem and had me back up and running in no time at all. It was nice to have someone in my home that actually engaged in conversation and didn’t just sit there with miserable face on his phone looking like he was bored of what he was doing (had many of those over the years).
Top class customer service from an engineer that knew what he was doing and you could tell he had years of experience. Internet has been top notch since he left. Thank you.
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Victoria,
Thank you for your review & feedback.
I am so pleased the engineer was friendly, polite & worked efficiently to restore the issue you were experiencing.
Kind regards,
Andrew.
Updated our equipment
The engineer turned up on time, identified the problem, installed the necessary equipment and was finished more quickly than we anticipated.
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon David,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was efficient & managed to resolve the issue, this is good to hear.
I will refer this to the team so we can celebrate this positive feedback.
Kind regards,
Andrew.
It was a bit tricky to get set up…
It was a bit tricky to get set up initially but the connection so far has been solid! Hopefully it will remain so throughout the house.
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Freddie,
Thank you for your review & feedback.
Sorry to hear you initially experienced some issues with the set up. I am pleased the connection thus far has been good, this is wonderful news.
If you experience any issues, please do contact us: support@fibrenest.com
Kind regards,
Andrew.
The service and speed of internet has…
The service and speed of internet has been good. The issues I did have were minimal and resolved within hours. FibreNest were usually aware of the issues and we're quick to update me about resolving them.
The 1 complaint would be, they are the only service providers on the estate and there are no cheaper alternative companies yet. They have informed me that this will change so that I can have the option in future.
23 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Dave,
Thank you for leaving us a review.
I am so pleased the service & speed has been good, this is wonderful news.
Sorry to hear you experienced some service issues, I am pleased these were efficiently resolved.
Kind regards,
Andrew.
Delivered what they said and can’t…
Delivered what they said and can’t fault the team at FibreNest, they have been very helpful. Thank you
21 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon Luke,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with the customer support team & they were helpful, this is great news.
Kind regards,
Andrew.
Mikolaj was extremely helpful
Mikolaj was extremely helpful in resolving my car charger connection via WPS on FibreNest Broardband.
21 mars 2026
Omdöme utan inbjudan
Svar från FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased Mikki has been helpful & supported you to connect your car charger.
This is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Detta är Trustpilot
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