Dusk&Dawn Omdömen 129

I love my Dusk&Dawn Mattress. The purchasing process was super easy and a lot different to other purchasing experiences. Delivery was quick, and the comfort is incredible!

Horrible experience, took almost two months to deliver despite site claiming 'up to 2-4 weeks'. Customer service team is friendly and tries to help, but they have their hands tied by the trash shipping partners that Dusk & Dawn utlise. They don't even have a tracking service, so you're left in the wind for 2 months hoping that something arrives at your door.

In addition to this, if you want to claim their firmness change (which was no easy feat requiring several follow up emails and calls to finally have something organised), they take your mattress away for 14 days to do so. Well that's what they claim but we all know it will turn into an almost two month ordeal, while in the mean time you're left with no mattress to sleep on. If it was going to be a few days for the change or even a week then fair play, but that's obviously not the case...

If they were clear about the above on their website, I wouldn't have any issues, but they claim 'Fast Shipping' with a 'tracking link' which is quite obviously dishonest, and by the looks of the reviews here I'm not the only one with this experience....

Despite the above, the mattress is a good quality Comfort Sleep product so can't go wrong. But that's a positive review for the manufacturers Comfort Sleep, not Dusk & Dawn.

If you can put up with the above then go your hardest, otherwise I'd find a different distributer of Comfort Sleep mattresses and buy from them...

I have had the mattress for 3 months now and it's been perfect. Everyone should be buying Australian Made & Owned!

At the time of placing the order my old mattress was sagging significantly causing me a lot of back pain, so getting the new bed ASAP was time-sensitive. Prior to placing my order, I went on live chat on the website to confirm delivery date and time, and if there were any differences to the '7 - 10' business days advertised for the signature series mattress in Queen. I was advised at that time that "The delivery time is approximately 7- 10 working days :)"

I placed my order on the 4th of November. On the 7th business day since the order (15th of November), I received another email from support with the subject "Delay in delivery". This email read "We would just like to advise you that there has been a slight delay in delivery for your order. It will be arriving next week into QLD and the depot will call or SMS you to organise a delivery time."

Tuesday the 22nd of November (12 business days after placing the order) I went on live chat asking for an update on the delivery. Vanessa advised me "Hi Guy, Vanessa here. I have contacted the transport. I may not get a response today. I will email you with an update when they respond :)"

Then on Thursday the 24th of November, after not receiving any further communication from Vanessa, I reached out again via live chat on the website. "Hi Guy! Vanessa here! I will contact the transport team now. I will let you know by today :)"... this raised the question of whether the transport company was ever contacted two days prior.

The transport company then advised me that they couldn't deliver the mattress "this week" and that the earliest they could deliver would be the following Monday (the 28th).

Delivery day came and after being told I would receive an sms prior to delivery, I didn't, and the mattress was left outside.

The process of getting the mattress in the house damaged the frame. To their credit, Dusk and Dawn replaced the damaged frame at no additional cost.

I slept on the mattress for two months, but still had back pain and didn't find it the most comfortable. This was the 'Comfy medium' Queen Signature mattress (the best they offer).

Around 60 days into trying the mattress I reached out to Dusk & Dawn to try the Plush version (as this is within the 100 days advertised swap) on Jan 23rd. I was sent a link to a Google form to fill out the next day, which I did and then emailed back advising I had done so (Jan 26). On Jan 31, I then receive an email apologising for the delay, advising comfort changes would take 7 - 12 business days to make and that someone would contact me shortly to arrange pickup.

At the time of purchase I was unaware comfort changes would require taking the mattress away leaving me with nothing. Fair game, I guess that's the process.

I then hear absolutely nothing. By Feb 10, 10 days later, I send an email asking what was going on, concerned that given the lack of basic customer service they wouldn't be around in 10 years to honor any sort of warranty. The following day I receive an email apologising for the delay and 'experience you have had so far'. I am told that they would like to make it up to me by sending me a brand new mattress to trial in plush. "Therefore once the new item arrives we will take the old one away."

Okay, great. At this point they're going to send me a new plush to try and take the old one away. Then days go by. Then weeks go by. It's now the 5th or march, 3 weeks after they advised they'd send a new mattress with zero word from them. I have emailed requesting to return the mattress. I am concerned they won't be around in a year, let alone 10 to honor a warranty if the mattress was of poor quality.

All in all I have had an extremely disappointing experience with Dusk&Dawn to date, and even considering the 100 night trial convenience I don't think I'd buy an online mattress again. The quality is not there for what you pay, and the customer service you receive is abysmal. To think I could have just gone into somewhere like Harvey Norman, tried 20+ different mattresses, picked one out and taken it home that day 😫.

After much deliberation and emails back and forth about after-sales service, we finally decided to proceed to purchase the King Sized Comfy Medium mattress.

It arrived quickly and was easy to unwrap and install. At first, we thought we'd ordered the firm, because it was incredibly firm. However, very quickly it definitely feels like a comfy medium, but on the firmer side of medium.

One reason we purchased this mattress was the promise of a cooler sleep. I sleep super hot - always did, then menopause kicked in. I will say that the mattress isn't nearly as hot as many I've slept on, but it still does retain some heat. It could just be me - like I said, I sleep super hot.

Overall, we're very happy with this purchase. There's almost no notice of movement between the two of us, which is great, because we often don't go to sleep or get up at the same time. It has also been fabulous for our back health, providing much better support than we had had, and also rejuvenating our backs overnight, even when we go to sleep with fatigued feeling in the lower back especially.

The service was excellent.
I am very elderly so unfortunately the mattress was too hight for me.
Refund was prompt.

I had been tossing up between this and the sleeping duck and decided to go with this due not being in a box and not wanting to use a sleeping duck base, plus Aussie materials was a plus in my book.

Quite easy to order with no dramas which I bought in April 2022. Took roughly 5-7 business days which roughly cost what they said on the website.

From the first night, it was a decent sleep and quite the upgrade from our last mattress which had sagged to kingdom come. 6 months on and it’s still a decent sleep, still supportive in all areas and wake up mostly refreshed.

Only sticking point for me, have to follow the rotation guide pretty thoroughly as the mattress does impression quite a bit, wife and I still try to even it out being a king. At first I was like, dang it’s sagging like the rest, but it’s just the top as the mattress still feels great the springs are supportive where my last mattress, couldn’t feel any support from the springs and hard rock feeling after less than a year.

I bought this mattress in March 2022. It’s a well made mattress but it’s too soft and not what I had planned on based on what the sales rep said. I think it’s going to sink in the middle too as it’s softer there than on both sides and it’s only November 2022 now I purchased in March. I’m only 50kg so as much as I can see it’s a luxurious mattress it’s not firm enough for me. I wish you had a show room. Moving forward I wouldn’t spend $$$ I got ‘the signature mattress’ on a product I hadn’t tried.

great price, great quality, great support. no longer need a pillow to higher my knees to release the pressure of my lower back.

great experience from the Dusk & Dawn site /Team - have had a few months to get used to my bed and I love it !

We have had our bed for nearly a year and we find it very comfortable. It is easy to maneuver & still looks great. We are very happy with the quality.

We purchased both the signature and the premier mattresses in king and queen respectively and they are both fantastic - very comfortable and very supportive. The customer service and delivery were excellent, and they also dealt very swiftly with a firmness change from medium to soft for one of the mattresses. Australian manufacturing too!

I had lots of back problems that manifest themselves at night. Replacing our old mattress with a Dusk&Dawn mattress has made all the difference! No more pain and I wake up rested!

I bought the bed about April this year. It is comfortable so far. I bought the plush version, I thought it would be softer. The shipment was extra long as the information saying it was in stock was incorrect. I can’t look back at the purchase information as my email is not being recognised when I attempted to log in. A big influence on my purchase was the Australian made factor. Communication is extremely limited and mostly unavailable with the manufacturer.

After much research we settled on Dusk& Dawn. I have a lot of Arthritis so getting the mattress right was big for us. We ordererd the Comfy Medium.
The mattress is very comfortable and has nice firm sides, we're both having a great night's sleep. It definitely minimises partner disturbance. We're also really pleased it's made in Australia so we could support a local business. I didn't receive a lot of communication but all was well, they were getting on with the business of making our mattress. Overall, yes glad we picked Dusk & Dawn and I would buy one again.

So I've chosen to break this review into three sections.

1 - The Purchase: I purchased the bed online after reading a review from Bedbuyer.com.au, and the tech in the mattress looked really good. But after trying to buy the bed four times via Afterpay it simply wouldn't go through. So I emailed them and apparently, you can't purchase anything over 2k on Afterpay through the site - Seriously, you know what After pay is for right?

2 - Delivery - On the website, it says 10 days for metro areas. So I ordered on the 16th of August and got it on 15th of September (you do the math, but its not 10 days). Let's just say I had to chase the delivery company 3 times via phone to get them to deliver it. It then turns up and the delivery guys hurl it out of the truck and onto the road #awesomenot. You would think with as many complaints about the courier/delivery provider Dusk&Dawn would change - apparently not, just in case it is unclear - They are AWFUL! Just for reference - Sleeping Duck - was ordered on Wednesday, and arrived Friday.(2 days) Maybe copy their supply chain, just an idea. (And the mattress was in stock as the build date was on the tag for July).

3 - The Bed - So finally, the bed. Its okay, I am not sure what I was expecting, maybe something a bit more like the Sleeping Duck Mach 2. Seeing all the layers in the advertisement I was expecting to be blown away ..but it was more just meh! Not in a bad way just not what I expected. It's actually quite hard when you get it and then it softens over time, it is really supportive of your back which is good, the impressions seem to stay in the bed as opposed to rebounding like the Sleeping Duck. I am worried that this will end up being the sagging that others a speaking about - good to see it has a 10-year warranty and good returns policy. So if your compare softness, a sleeping duck medium might be a 5-6, this is a 7-8 in firmness.

I hope this helps other people decide and for god's sake fix your courier service it is awful.

Product was delivered on time by helpful carriers

The mattress arrived in perfect condition and in a timely fashion and was initially excellent. Unfortunately after only a year or so it is sagging significantly and we are hoping to replace. It is worth noting that we have young children and I do sit in bed often to feed and settle the babies, perhaps the mattress is not designed to be used this way. Nonetheless it is disheartening that what was a significant purchase for us has become uncomfortable in a short space of time.

The quality is not good, as mattress has sagged after just one year. Very disappointed