Had a great experience with cleens. My old head uncle accidentally sent the trainers he bought me as a give to an old address, when I raised this issue with cleens customer service they responded very... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service delivered was excellent Trainers I purchased were of great quality but sadly were too small for my sons size 11 feet. They arranged a return. Credit applied. I will now be orderi... Se mer
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I ordered a pair of trainers and the Royal Mail post man put them in the recycling bin which was then took away for recycling. Tegan from the customer care team was so helpful in getting the issue r... Se mer
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Amazing company,top quality trainers & fast delivery,100% worth every penny. I thought I had an issue,sent an email & in minutes received a response from Jason,a complete gentleman!
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Företagsinformation
Skrivet av företaget
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Kontaktuppgifter
Storbritannien
- customerservice@cleens.com
- cleens.co.uk
4,2
Bra
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So Comfortable absolutely love will…
So Comfortable absolutely love will definitely buy again!
11 april 2026
Omdöme utan inbjudan
Svar från Cleens
Love to hear this, Lisa! ⭐
Excellent from start to finish from…
Excellent from start to finish from ordering and when returning goods.
Quality of trainers is excellent.
7 april 2026
Svar från Cleens
Brilliant to read these comments, Gemma! Thank you for being a valued customer of Cleens. 🙏
Their Luxor sneaker is dope
Their Luxor sneaker is dope. I bought it in a few colors. I wear a Nike size uk11 (us12). The Cleens size 11 in this model runs a little short in the toe. I tried up sizing to uk11.5 but that runs too big. I can wear it but i had to over tightened the shoe laces with kind of ruins the look of the sneaker. So get the uk size 11 and put a shoe horn in it to give it some room in the toe box and should be fine.
7 april 2026
Svar från Cleens
Thank you for taking the time to pass on your feedback. We hope to see you shopping with us again soon 🙏
5 stars for the product footwear is…
5 stars for the product footwear is excellent now on to turnaround for delivery is awful 11 days I waited for my shoes when it’s says can take up to 5 working days for delivery so I would give 1 star for delivery
6 april 2026
Svar från Cleens
We greatly appreciate you taking the time to pass on your feedback, Christopher. We're so glad to hear that you're impressed with your order and apologise for any inconvenience caused by this delay. I can assure you that this is not reflective of our usual standards and has been raised with the courier. ⭐
Quick delivery and lovely quality shoes…
Quick delivery and lovely quality shoes as always
31 oktober 2025
Svar från Cleens
Appreciate this great review⭐
Excellent service
Had to return the wrong size trainers ,return service was made easy with good communication via emails and refund was quickly received and new trainers ordered, I will definitely be using cleens again, thank you
2 januari 2026
Omdöme utan inbjudan
Svar från Cleens
We're glad to hear your returns process was made swift and simple Sinead. We wonder which style you'll go for next👀
This is my second review and have…
This is my second review and have received word back from Cleens However we are now a further week down the line from making the order and still do not know if I will receive the trainers or get my money back I don’t understand what is taking so long to make a simple decision I understand there is a process but really
30 juli 2025
Omdöme utan inbjudan
Svar från Cleens
Hi James,
Thank you for your feedback and we're so sorry to hear that your order hasn't arrived as expected!
So that I can look into this further, please kindly respond to our request for information at your earliest convenience. This will allow us to look into your order and reach out to you directly.
We hope to hear from you soon.
- TEAM CLEENS
Black suade dye leaking
Wore twice and got caught in the rain, and the black suade started leaking dye throughout the white mesh, tried to hand wash and it just turned everything blue. Stay away from black suade from cleens. Not worth the money
14 april 2026
Omdöme utan inbjudan
Svar från Cleens
Hi Kris,
Thank you for passing on your comments.
We're sorry to hear that your Cleens are in this condition and we understand how disappointing this can be.
Please note that, as per the care instructions for this item, it's important that you do not get the suede wet as the dye can run and transfer.
Nevertheless, we're eager to put this right for you. Please kindly respond to our request for information to allow us to locate your order on our system and reach out to you directly.
We look forward to hearing from you in hopes to resolve this as a priority.
- TEAM CLEENS
Bought for a special event and took…
Bought for a special event and took over 2 weeks to arrive.
6 april 2026
Svar från Cleens
Hi Thomas,
Thank you for your feedback and we're so sorry to hear that your order didn't arrive as quickly as expected.
We understand your frustration and assure you that this is not a regular occurrence here at Cleens.
A member of our team has reached out to you via email in hopes to resolve this matter. Please kindly respond to our email at your earliest convenience.
We hope to hear from you soon and would like to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Great customer service
Reported a problem with order and was given a reply same day with a solution. Great customer service.
13 april 2026
Omdöme utan inbjudan
Svar från Cleens
Great to hear your issue was resolved quickly by our customer service team Demi📈
Awful Company with non existent…
Awful Company with non existent Customer Care. Second time wearing £190 trainers. Got caught in the rain. One shoe fine and other dye has run and will not come off. The company has offered a 15% discount and said not to get wet. I would understand this if both shoes were ruined but it is only one. Therefore faulty product. Stay well clear of “Cleens”. Responding to reply. We live in Scotland and it rains. As said previously 1 shoe is not fit for purpose and 1 is ok. Product fault. You are obviously not taken any responsibility and that makes you an irresponsible bad company. Steer Clear.
2 februari 2026
Omdöme utan inbjudan
Svar från Cleens
Hi Linda,
Thank you for your feedback and we're sorry to see hear your Cleens are in this condition. We understand how disappointing this must be.
I can see that this matter has been raised with our Customer Service team who have stayed in contact via the relevant thread.
Please note that, as advised via email and as per the care instructions for this item, it's important that you do not get the suede wet as the dye can run and transfer.
Please kindly refer to our Care Description on our website, and the email sent post-purchase, for information on how to clean your shoes correctly.
It is important that you do not put your Cleens in the washing machine or allow material to become heavily wet. We are not liable for any defects that may occur from doing so.
Nevertheless, we appreciate your disappointment and therefore our team offered a partial refund to your original payment method as a gesture of goodwill.
If you do wish to proceed with this please kindly respond to our email at your earliest convenience.
Again, we apologise for any disappointment caused.
- TEAMC LEENS
Svar från Cleens
Love to hear this Gail💯
1000% recommend
An amazing company not only are the shoes absolutely stunning and very well made and look amazing on the foot but the team working behind the scenes go above and beyond to give the best customer service and care ! Emails answered extremely quickly with full updates whenever possible and they made it happen that my partner got their present on time ! Thank you again and i couldn’t possible recommend this company enough !
14 april 2026
Omdöme utan inbjudan
Svar från Cleens
We're so glad to hear you're happy with your Cleens and with the service provided by our customer service team🤝
Fantastic
The quality of your stuff is amazing and the price is fantastic. Cannot recommend you guys enough
6 april 2026
Svar från Cleens
Thanks Philip for taking the time to leave us this excellent review⭐
Did not receive my goods and still…
Did not receive my goods and still awaiting resoloution
6 april 2026
Svar från Cleens
Hi Derek,
Thank you for taking the time to pass on your feedback and we apologise for any upset caused here.
Upon investigating this matter further, I can see that you had reached out via email to our Customer Service team to advise that you had sadly not received your order.
Our team quickly responded to request some further information on the parcel received and subsequently raised an inquiry with our third party courier service to investigate the delivery of your order.
We understand your frustrations and can assure you that we are keen to get to the bottom of this as a priority.
Our Customer service team will continue to stay in contact via email regarding the status of this investigation.
We appreciate your cooperation with this matter.
Thank you for being a valued customer of Cleens.
- TEAM CLEENS
Svar från Cleens
Hi Elliot,
Thank you for your feedback and I'm so sorry to see that your recent purchase was not been delivered as quickly as expected.
Please note that, whilst we make improvements behind the scenes, Next Day Delivery is temporarily unavailable.
We completely understand that this delay is not ideal and I can assure you that our team work hard to get orders dispatched as quickly as possible.
As a gesture of goodwill for any inconvenience caused here, our team have reached out via email to confirm that a refund has been issued for your delivery charge.
Funds will be visible in the account of your original payment method within the next 1-3 days.
I can see that your order has since been delivered successfully by the courier. We hope that this matter has now been resolved for you.
Please don't hesitate to get back in touch with us if you have any further queries and we will be more than happy to help.
Thank you for being a valued customer of Cleens.
- TEAM CLEENS
Lovely trainers and comfy
4 april 2026
Svar från Cleens
Love to hear this, Rab! Thank you for taking the time to leave us a review. ⭐
Svar från Cleens
It's great to hear you're impressed with our Cleens, Marie! Hope to see you shopping with us again soon. 🙏
Great Brand, great CS!
Cleens are a fabulous brand, and their top drawers customer service reflects the quality of their brand.
12 april 2026
Omdöme utan inbjudan
Svar från Cleens
It's great to hear our Customer Service team were a great help, Graeme! We'll be sure to pass this feedback on to the team; they'll be really pleased to hear this. ⭐
Service was great and product quality.
Service was great and product quality.
Not for me in terms of look though, think I’m too old for them! Haha!
3 april 2026
Svar från Cleens
Thank you for taking the time to leave us feedback, Richard! We hope to see you shopping with us again soon. 🙏
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