Chappelli Cycles Omdömen 209

TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I recently brought a 2nd hand single speed with brown seat & handle bar grips it has a chrome Molly frame and was easy to clean and polish it a good looking bike and is well made. It looks good rides... Se mer

Betygsatt 5 av 5 stjärnor

I bought my vintage three speed bike from Chappelli in Botany about 6 months ago and absolutely love it. The team ordered my preferred color when it wasn't in stock and had the bike assembled when I a... Se mer

Betygsatt 4 av 5 stjärnor

The bike is very cute but the pedal broke off on my first ride - so pay extra attention to which way they screw in is my advice :). Their customer service team very promptly helped book an appointme... Se mer

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Betygsatt 5 av 5 stjärnor

I'm very pleased with my Chappelli bike because it seems to be the only bicycle around that comes with 3 speed STURMEY ARCHER hub gears. (I've always been a Sturmey Archer fan).... AND...the bike cam... Se mer

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Företagsinformation

  1. Cykelaffär
  2. Sportaffär

Informationen kommer från olika externa källor

Chappelli Cycles was founded in Sydney in 2009. Designed right here in Australia but recognised internationally. Chappelli Cycles continues to encompass values of beautiful, affordable bikes for the modern rider. We operate in the E-Commerce space and sell our bikes nationally via our website. Our bicycles have a distinctive classic style and are still the only Australian bicycle company to have won an international design award.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

209 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The bike is amazingly light and fast …

The bike is amazingly light and fast when riding, mantaince is simple as there is only one gear. I absolutely love this bike, would defiantly recommend this to a friend.

13 juli 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've had my Chappelli Vintage 3-speed …

I've had my Chappelli Vintage 3-speed for several years now, and can't recommend the business and its bikes highly enough. Pablo's team at Clevedon Street are always incredibly helpful and I've been back to them regularly for tune ups on my bike - and have been v tolerant with my inexperienced bike tuning skills. My brother recently bought one of their new CX's and has found it a dream ride for his commute.

13 juli 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great rack experience

Great service, I needed to exchange a bike rack for my Chappelli, as I had purchased the wrong model. I took it to the workshop, expecting a drop off/pick-up later experience and a charge. The guys did the job immediately at no charge. I had not even purchased the bike new. Great experience and unexpected. Now, if only the handle grips were just a little bit larger for my big hands....

13 juli 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super stylish womens bike

I purchased a pale gray womens three speed after seeing it in Vogue and am thrilled with it. Perfect for Melbourne commuting and super stylish. Service was prompt and it was easy to assemble. Would highly recommend.

13 juli 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've been riding so much more since I …

I've been riding so much more since I got my new Chappelli bike. Looks super nice and stylish without compromising on the quality. It's super lightweight and I love the green colour.

13 juli 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful bicycles & an incredible team

Pablo and his team were friendly and extremely helpful, they're all so passionate about bicycles and their product that it's hard not to be excited by their enthusiasm. They were quick to fit me on the correct bicycle and send me off on a test ride down the street, and they even customised my bike to make it my absolute dream. Both the Chappelli Cycles products and service are incredible and I have absolutely no hesitation in recommending them to anyone who will listen!

13 juli 2017
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great bicycle!

Great bicycle!! I have been commuting by bike everyday since I got it. Customer service could be a little better. I had to follow up about when my bike would be ready a few times, while they gave me a set date for it to be ready.

13 juli 2017
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Had the spokes on my Chapelli rust out …

Had the spokes on my Chapelli rust out and start snapping just outside the warranty. Took it to my local bike shop where I was informed the spokes used were of poor quality and were not stainless steel. Contacted Chapelli who offered to send me replacements which they assured were now stainless steel and coated but it was going to cost me $145. For something that arose because Chapelli chose cheap materials during manufacturing I think this is poor form.

30 maj 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love my Nuvinci disk in black

I love my Nuvinci disk in black. Awesome bike. Been riding it most days to work for a year now. Rain or shine it nails it. Great service at Melbourne store. Went the extra mile on everything. Thanks guys.

10 april 2017
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I've had the vintage 3 speed for a year …

I've had the vintage 3 speed for a year so thought it was about time I wrote a review!

I do a round trip of 26kms a day, five days a week and the bike has been good and having only three gears hasn't been a problem for me in, what can be, hilly Brisbane. The Sturmey Archer assembly has been great and low maintenance, with just minor adjustments needed on the tensioning now and then, but this is all to be expected. I give the bike a good clean regularly and re-grease everything that needs to be to stop any creaking. The colours and look of the bikes are excellent, but you have to be careful! I have the green coloured one and I just have to breathe on it and it scratches!

The bike hasn't been without it's problems: It wasn't assembled correctly by the rep in Brisbane to start with and had to get replacement parts shipped up. It had scratches on the paintwork from new in noticeable places which I was disappointed about as it's such a good looking bike. There's been further issues with the seat post and clamp and although the replacement parts do eventually get shipped (last time it was the wrong bits so I gave up) you have to chase and chase to get anything moving. Wish I had the same positive experience others had with regard to customer service :( The 3 stars reflect this experience more than anything else really.

I'm about to upgrade the seat post/clamp as this is where I'm having the most issues (could be an actual pain in the a$$!!!) and currently running odd coloured tyres (so that just won't do) so also upgrading those too.

30 mars 2017
Omdöme utan inbjudan
Logotyp för Chappelli Cycles

Svar från Chappelli Cycles

Hi Ben,

Thanks for the feedback and I'm sorry to hear that you've experienced those issues. Unfortunately being up in Brisbane its a little harder to give you the same excellent service we try to deliver in Sydney and Melbourne. That said we try to do our best for all our customers wherever they are. I read that you've had a couple of issues with the seat post. If you get in contact with Justin in our Melbourne shop he can send you out a new adjustable seat clamp and seat post on us, and will do you a deal on new tyres at a 30% discount as it sounds like you are in the market for those. Just let him know that you've heard from me and he'll sort it out for you. Best regards Tom

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