Fantastic Australian Company A fantastic australian company which we should all support. Great service and a great product. The service people are all excellent and go above and beyond to explain... Se mer
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Det här tycker kunderna
Ordered new Aussie vac Friday delivered to Ballarat Sunday morning. Replacing 26 year old model that is still going but house size, carpet thickness etc has made a slight difference. Old one going t... Se mer
My email was answered promptly detailing the options I needed. Once my order was placed it took only 48 hours for my replacement vacuum to be delivered to country South Australia. I must add that my... Se mer
The telephone support prior to purchase seemed excellent. We won't know for sure until all the goods arrive and we can commence installation. Our consignment was shipped in two boxes. One box arrived... Se mer
Företagsinformation
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Established in 1972, Aussie Vac is a family owned and operated business, specialising solely in ducted vacuum systems. Now a familiar household appliance, ducted vacuum cleaners have come a long way since the 1970's when such machines, only available fully imported were considered a luxury. Through our work in the housing industry an opportunity presented itself to develop a locally manufactured ducted vacuum system to meet the needs of Australian householders.
Kontaktuppgifter
1 Rushdale Street, 3180, Knoxfield, Australien
- 03 9763 6777
- sales@aussievac.com.au
- aussievac.com.au
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Great Customer service as we all want it to be
I made an email query over the weekend and by 11 a.m. on Monday morning I had a detailed response. Paul could not have been more helpful.
I have bought product from them before and the service was very good; fair pricing & prompt attention, but this was over and above. I can only highly recommend them to anybody else who wants great customer service. Paul certainly knows his product.
Charles
23 mars 2026
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Fantastic Australian Company
Fantastic Australian Company
A fantastic australian company which we should all support. Great service and a great product. The service people are all excellent and go above and beyond to explain everything to ensure the user knows exactly what to do in the future 10 out of 10!
10 mars 2026
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Ordered new Aussie vac Friday delivered…
Ordered new Aussie vac Friday delivered to Ballarat Sunday morning. Replacing 26 year old model that is still going but house size, carpet thickness etc has made a slight difference. Old one going to a good home. Brilliant machines and service
14 december 2025
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Very disappointed
Very disappointed. Ducted system has only been used for 7 months when 2 nozzles have broken off. Apparently not covered under warranty and charged over $250 for service!
7 november 2025
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Very proffetinal team work.
Very proffetinal team work.
Well behaved persons.
goos advise,
2 augusti 2025
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Very happy with the friendly
Very happy with the friendly, professional service we received from Aussie Vacc. They came out promptly and helped install a new unit at my elderly mothers house. Highly recommend Thank you
5 juni 2025
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NOT A GOOD SAMARITANS
Called a technician to fix ducted vaccum in my house. The guy was there 5 min. apparently I totally forgotten that the switch hose handle has a switch and i accidentally turned it in OFF position. I have not used the vaccuum for at least 6 moths. Would be great if technician good guide me over the phone so I could find out without any cost why vaccuum stoped working. Instead he charged me $180 for 5 min time on my property. I am a senior citizen and for me just to hand over $180 for nothing is a big thing. No matter how i pleaded with technician he was stone cold. I simply can not leave a good feedback for hearhtless people and NOT A GOOD SAMARITANS.
20 maj 2025
Omdöme utan inbjudan
Svar från Aussie Vac
Hi Svetlana,
Thank you for your feedback. We’ve reviewed the details of your service request and can confirm that it was booked by our support team in line with our standard procedures. These include checking whether the vacuum has power, makes any noise or suction, and advising you of our standard call-out fee.
It appears our team did not ask whether you switched on vacuum when trying to use it—a question that, understandably, isn’t usually necessary and hasn’t come up in our 50+ years of experience.
We understand this situation may have been frustrating. However, as there are real costs involved when a technician travels to your home, the call-out fee is necessary to cover those expenses, even when the issue turns out to be simple.
We appreciate you taking the time to share your experience and will use it to improve our processes where possible.
Best regards,
Aussie Vac
Substandard product Terrible customer service
I replaced ducted vacuum head and hose after previous one lasted 10 years and the new system is sub standard quality.
The hose head slips out of the hand held part every 20 seconds or so when in use, there is nothing holding the steel pipe into the plastic holder.
I was using it and the hose slipped during a forward push which caused the plastic hand hold to break at the connection between the pipe and the holder.
I emailed the company and in spite of me spending over $200 they said I could purchase another head for $28.
Not happening.
Never again. I just glued it and taped it.
Substandard product
Terrible customer service
13 november 2024
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Had a problem with poor suction.in…
Had a problem with poor suction.in ducted service. Enquirer on line with Aussie Vac stating problem with view to them contacting me service. Short time later received phone call from Ben. He explained call out cost but also told me possible solution which I tried and fixed the problem. Great service. Thanks.
7 oktober 2024
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Turbo cat upgrade
I recently changed my Cleanup turbo head for a Turbo head. The cleanup head is good, especially considering the price. Its bearings seize after a couple of years which means dismantling, a bit of lube and reassemble. Could be an issue if you are not a handy person.
The new Turbocat has slightly better performance and it has real bearings, so should last indefinitely. The only is that it is susceptible to jamming with small stones, which happens regularly at our house, i blame the dogs bringing stuff inside. I just had to dismantle it to clear it this time, which was easy as its designed to come apart. Those same small stone did not block the Cleanup head however, you would hear them go through the impeller.
5 juni 2024
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Would highly recommend Andrew and the team!
Would highly recommend Andrew and the team at Aussie vac as they were very professional and patient. We had a difficult home reno and they took the time to give us our best options. Definetly 5 ***** stars!
Thanks again
1 december 2023
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Assistance with reviving an existing ducted vac system
Aussie Vac customer support was fantastic in assisting me with reviving an older existing ducted vacuum system. The new parts I ordered arrived super fast, are fantastic quality and I was very happy with the price. The system works great!
17 augusti 2023
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Disappointing
I recently purchased online the vacuum bags for Aussievac model 1100 . I found the entry point of the bag was very small for the circumference of the pipe and got it in with a lot of difficulty . Not happy with the bags at all .
12 maj 2023
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Amazing service
Amazing service, within 24 hours I had booked a service request and Ben came out to our home. We inherited our ducted system when purchasing our home. Ben was great in explaining the system and how it all worked. I was able to purchase additional head piece which was very convenient.
Very happy with Aussie Vac.
10 februari 2022
Omdöme utan inbjudan
Svar från Aussie Vac
Thanks for your review Crystal! The team really appreciate your feedback.
Andrew and the team set the standard…
Andrew and the team set the standard for exceptional customer service. On top of this, the Aussie Vac systems are second to none. Highly recommend.
4 februari 2022
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Svar från Aussie Vac
Thanks Steve, enjoy your new vacuum!
Inferior products sold! Very poor quality! No refunds
Purchased a “Deluxe” vacuum kit for $234.95.
It was made of cheap plastic!
The attachments started to fall apart when I used it.
The handle felt like it was going to snap when I attempted to use it as it is made from cheap plastic.
And it was used to “try” and vacuum a house, not a skip bin as stated in the reply from Aussie Vac.
I guess if businesses like Aussie Vac have managed to get away with selling tens of thousands of cheap, overpriced plastic products like this one then they obviously get very defensive when someone complains and returns the product…
Upon completing the return slip and paying $32.25 to return the item I was then told that I would not be getting any refund as there is nothing wrong with the product and it was going to be sent back to me.
I would strongly advise that anyone think twice before ordering any product from this company as you will be disappointed once it arrives.
You would honestly get a better quality product ordering from Wish.com
12 november 2021
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Svar från Aussie Vac
Thanks for updating your review to include some of the facts that were originally missing.
You just need to add the part where you were clearly informed of our return policy - that if products are not broken or faulty, they need to be returned in as-new condition - yet you chose to send them back anyway, covered in dirt, dust, hair (human and/or pet, we can't tell which) and a weird powdery substance.
None of the attachments have fallen apart - this is clear in the photos we added to your facebook post.
We stand by the products we sell 100%, as do the companies who manufacture them (more info on them below). We are not being defensive, we just disagree with your suggestion that they are not good quality.
***Original review and reply below***
Purchased a “Deluxe” vacuum kit for well over $230.
It was made of cheap plastic! The attachments started to fall apart when I used it. The handle felt like it was going to snap when I attempted to use it as it is made from cheap plastic.
Upon completing the return slip and paying $40 to return the item I was then told that I would not be getting any refund as there is nothing wrong with the product and it was going to be sent back to me.
I would strongly advise that anyone think twice before ordering any product from this company as you will be disappointed once it arrives.
Thanks for your review Jeff, in the interest of providing readers with a balanced review, I have reworked it with a few facts and other insights as follows:
Purchased a “Deluxe” vacuum kit for $234.95. It was made of plastic by leading global floorcare companies including Wessel-Werk (Germany), Plastiflex (USA) and Centec Systems (USA)! The attachments appear to have been used to vacuum out the contents of a skip bin. The handle is in perfectly good condition albeit well used, it is made from the same plastic as 90% or more of the worlds vacuum cleaners. Upon completing the return slip and paying $32.25 to return the item, (and being advised products must be in new condition for change of mind returns) I was then told that “Given the large amounts of dirt, dust and debris on and around all the of the parts and packaging returned, our warehouse staff will not handle these goods in accordance with our internal OH&S policy. I will arrange to have the goods returned to you accordingly.”
I would strongly advise that anyone think twice before ordering any product from this company to vacuum out the contents of a skip bin, as you will be disappointed once it arrives.
- end.
If however you are wishing to use these products to vacuum a house, we are sure you will be very happy with the results, as are the tens of thousands of our customers who have used these products over the last 25 years.
It is a shame we cannot include pictures to show the appalling condition in which you returned these products to us, and screenshots of your bad-mannered and presumptuous emails to give readers of this review a better understanding.
Brilliant service
Brilliant service. Excellent value for money. Your service technician is very professional and explains everything very well. I'm so happy with the service provided. Thank you
I always worry that I will be getting charged a fortune but not in this case. Very trustworthy company.
9 september 2021
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Pretty good service from these guys
Pretty good service from these guys ! Their systems work fine, but find I get stronger suction out of my miele vacuum cleaner.
16 december 2020
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Was blown away by how quickly I got…
Was blown away by how quickly I got what I ordered. Ordered yesterday and delivered today. All great quality. Highly recommend!
13 november 2020
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