We’re disappointed to see this review misrepresent the facts, and we feel it’s important to set the record straight.
The core issue here was not APS’s performance, but the client’s failure to follow required procedures. Despite months of reminders and repeated emails from our team, they never entered their incoming shipments into our Warehouse Management System (WMS). Without that critical step, inventory cannot be made available for orders, meaning products will show as “out of stock” even if they are physically in the building.
Months later, when product was placed into storage without ever being logged into the system, it had no digital record. Naturally, when orders came in, the system showed nothing to ship. This is not “lost” product or poor warehouse management, it is the direct result of shipments not being entered as instructed.
Our clients who follow the inbound process do not experience these issues. In fact, APS services dozens of brands daily with strict SLAs, transparent reporting, and consistent fulfillment accuracy. To suggest that “98% of orders” had problems is not only untrue, but a reflection of what happens when system requirements are ignored.
We work hard to protect our clients’ reputation and customer experience, but we cannot override missing data or bypass standard inventory protocols. Those safeguards are in place to protect businesses, not hurt them.
We regret that this client chose not to follow the process despite repeated guidance. Their accusations of “incompetence” are simply misplaced. APS remains committed to professionalism, accuracy, and reliable fulfillment for brands that value proper systems and partnership.
— APS Fulfillment Team
