PROFIL - Teresa Marshalls

Omdömen (1)

Handles 4 Doors Ltd

order mis-handled

after ordering handles I expected them to arrive within 7 days, however, this didn't happen. I went onto website to track order, followed instructions and typed order number in, guess what? order couldn't be found. Teleophoned company next day and they informed me that website had been changed and they had lost my order. Good news it arrived the following day. I'm pleased with the quality of merchandise. so would probably give them more business.

den 15 februari 2012

Svar från Handles 4 Doors Ltd

Good morning Teresa

Thank you for leaving a review of our services.

I am very sorry that you have experienced a problem with your order.

Our website was re-launched on 24 January 2012 and we did experience a few 'teething' problems with lost and hidden orders for a few days.

I note that your order was originally received on Sunday 29 January and, following your phone call, we despatched your order on Monday 6 February, a few days outside of our delivery promise of 2-5 working days.

All of the initial problems we and our customers experienced are now resolved and all orders are coming through successfully.

I hope that you have not been put off from visiting us again in the future.

Once again, my apologies for the inconvenience this delay has caused you.

Kind regards
Suzanne Faulkner
Director

PROFIL - Teresa Marshalls

profil bild av Teresa Marshall
Teresa Marshall
Recensent
Storbritannien

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