Wizzair omdömen

Wizzair omdömen

Lågt
3.0
från 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Skriv ett omdöme
38 Trustpilot omdömen
|
Det senaste omdömet

omdömen

Om

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent customer service

When I had a problem with the booking, just called up the call center where had a chance to speak with Magdalena, the best call center agent ever who I have ever spoken with. She was really kind and helpful with my issue, we could got it sorted smoothly and quickly. I do recommend this airline
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unfortunately I need to give at least one star.

Flying over 400 times that was the worst experience ever.
Unpolite, unhelpful people at the airport( it is like some had train them to be like that).
I did not print my boarding card, that costed me 25 € and I had to fix it in some other office at the airport. Very stressful check in. And tickets were not cheap at all. If I will have a choice I'll never travel with Wizz Air again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

all ok

uses wiz in march 2014 from luton to prague both outbound and inbound on time we paid for extra legroom seats gr8 value ,if you do all the paperwork and have correct luggage size all will be ok just like any cheap airline,we will use again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Don't let Wizz Air fool you too!

I felt sorry for the people in front of us because they had to pay $100 extra because their bag was a few centimeters too large for carry on. Since I was not carrying on a bag I wasn't worried. Little did I know that I was going to be their next victim. The company indicates in the fine print that you may be charged a SMALL FEE to print the boarding pass. Very disappointed to be surprised by a $250 charge by Wizz Air for something as simple as not printing our own boarding passes. The company didn't even have the courage to charge us! They have a third party in the airport collecting the money!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WORST CUSTOMER SERVICE EVER !

Worst Customer Service EVER!
I`ve tried to book a flight with wizzair but they had some issues with the website! I`ve tried with 3 different credit and debit cards, different browsers and IP`s and I`ve also ask a friend from Australia to try it .. Anyway, I called their call center at least 10 times and I`ve talked to a girl with very poor knowledge of my language! I have paid around 25 EURO (which is the half of the ticket price) for convincing her helping me out and explaining the problem ... She even proposed me to go and book the flight directly from the airport or even to use an agent !!! I wanted to talk to a manager but she said that there is no way as the manager is in Hungary .. She didn`t help me at all and in the end... NO WIZZAIR BOOKINGS! The worst Customer Service EVER! The worst website EVER! Not a nice company at all!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They charge for absolutely everything! Be aware is not a low cost flight company!!!!

They charge even for the smallest troller (46x29x25), they charge for a glass of flat water, they charge for doing the check in inside the airport. This is NOT a low cost company, is just for ppl who want to leave 1-2 days with no luggage! The difference of price between this shitty wizzair company and a normal company with insignificant in price.

Avoid this company!

Dear wizzair, please state with capitals that we should print the ticket at home else we pay for it! also state that you charge for a glass of water and state please the difference between the free luggage and the paid luggage. Explain clearly that we cannot get a luggage with wizzair just a small hand bag is ALL we can get with us free of charge.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid wizzair

Just trying to get as much money as possibile in every possible HIDDEN ways.
Hand baggage was charged only on return way. Asked for clarification, no reply.
Charged for extra services without any clear explanation.
Same happened to another customer travelling next to us.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

BE AWARE!! WIZZ AIR SCAM!!

Pay attention to this WIZZ AIR SCAM:
Just came back from Budapest, where I was asked to pay additional EUR 46.5 for my small baggage. I refused as on my way from Eindhoven to Budapest my bag was perfectly OK. The rude steward (surname Kiss) demanded a payment without even listening to me. Without a choice I had to pay otherwise I will be left at the airport. Mrs. Kiss charged me EUR 46.5 although on the website and on the phone with their call center Mrs. Magda confirmed payment of EUR 35 and provided with an invoice of EUR 33.88 ??!!@@@### WHERE ARE MY EUR 11.5 ?? WHY I WAS CHARGED IF ON MY WAY THERE I WASN’T ASK TO !!!!

Called Customer Service (better not to use these phrases as this call center is everything but Customer Service). Agents on the phone were unhelpful and couldn’t assist. Only tried to blame me for choosing the wrong subject in my contact form, like this is not a PAYMENT ERROR!! I googled this topic and look what I found… So many complaints of the same type:
On one way the small baggage is OK , but on the return way customers were asked to pay additional fees. Check this links:
SEEMS LIKE THIS IS A SCAM BY WIZZ AIR. SHARE AND ALERT OTHERS. I am still in contact with them trying to figure out but they are really useless ignoring and lying!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DISAPPOINTED

because of the experience with wizzair i felt /and still feel- bitter and humiliated:1-flight 3092 on 27 january 2014 from dortmund to bucharest. the flight was delayed but we were rushed to do the checking in and to pass thru the security gate- when i asked to talk with a representative the answer was:- we don't have time for that- and, after passing the security i had to wait one more hour until we got into the plane.
2-the checking box for the small cabin luggage- in the airport of dortmund- doesn't have the standard size- instead of 25x32x42- it is 24x31x41- because of the wrong way of welding the bars.- I WAS CHARGED 35 EUROS... i had 34,65 euros on me- they didn't let me go... i had to ask someone - a stranger for 35 cents...
3- i was charged with an extra fee -but nobody cares that by luggage had the standard dimensions, it passed the checking in romania and in italy but it did't pass the checking in dortmund germany...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WIZZAIR IS UTTERMOST HELPFUL TOWARDS DISABLED PASSENGERS

Do not hesitate to chose wizzair if you are a disabled passenger, The staff''s professional, discrete,and friendly assistance ought to be an example to other airlines, including highflyer full price lines like SAS,. not to mention other budget lines, like Vueling, and Ryanair.
I get the impression that wizzair plans for accommodating a disabled passenger from the moment, they spot requirement for handicap assistance in the booking form. Well whatever they do, it is done smoothly, kindly withouth interference into the integrity of an adult disabled passenger and the accompnying person. Thank you:-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible experience - will never travel with Wizz!!

Upon check-in of my hand luggage which didn't fit to the measurement box for small cabin baggage (due to a small- really small- plastic at the weels), I was told quite rude to step away from the queue and wait until a "lady" would come to charge for big cabin luggage fee. While I was waiting several other passengers had the same issue - due to minor size differences (really small) they had to queue for payment. Most of them were very angry that for quite small baggages (which are standard for cabin) they had to pay 35 euros. To make things even worse the fee could be paid ONLY WITH A CREDIT CARD due to whatever financial reason. I only had cash (euro) with me..like any other human being on the planet. I asked the "nice lady" what should I do, as I don;t have a credit card with me to pay. The answer was: "I don;t know, check with my colleague, it's not my problem, ask the other passengers to pay for you with their credit card !?!?!?" There were also other passengers in my situation, all were angry and couldn't believe how a company can treat their customers with such non-sense and create such a miserable customer experience. Was lucky to find one passenger that accepted to pay with his credit card the fee and could board on the plane. I've heard so many people talking in the bus to the plane that this is too much and they will never fly with Wizz.
Can someone blame them?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Cheap prices but nothing more...

They can be cheap, especially on routes from Poland to Scandinavian countries. But their on-time records are very poor, they seem not to have backup planes (like Ryanair does) so when there is a technical fault or foggy weather the flight can be delayed for 6-8h and it means that ALL flights scheduled this day on this aircraft will be delayed. They also don't respect EU261/2004 and don't pay the compensation.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Crappiest of them all.

Pay more for a better airline or stay home.

No service at all. Grumpy and unpleasant personel.
Their website and booking is hopeless and hard to use. To customer service, they don't reply on e-mails and the only phone number available is something like 1 euro/min. You will be put on hold for several minutes and when someone picks up the phone they are just rude.

Companies like Wizzair should be put out of business. Make Yourself and everybody else a favour and fly with Another Company that actually cares about service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful, should be controlled by authorities

It is cheap, I mean really CHEAP. Especially if you have to use the ridiculous Tuzla airport. There are numerous employees, but none of them do their job. Arrival and pass control are miserable, slow and careless. Renting a car is an experience seen in a sarcastic movie. From landing to starting the car took me 135 minutes (onehundredthirtyfive) - same as flight from Sweden! Check in on the same airport is respect-less, unprofessional in an airport building that is actually a warehouse or big garage. And you need to be there hours before, as they are closing 'gate' 45 mins before. Although the plane is just a hundred meters away, and the only one at the time.
There's only a joint they point as cafe filled with cigarette smoke, and nothing else. Prior to boarding, prison guard alike stuff even force ladies to squeeze purses into hand baggage. My wife had to press hardly hers A Martini, 500+€ worth purse/ bag into cabin baggage - really humiliating and turned out to be expensive for irreparable damage on the fine leather. While waiting for a hour or more for boarding you are pushed in a small, inadequate waiting room with one vending machine (wouldn't test my luck to purchase something of expired date). Terrible!
WIZZ air is even worse. The flight attendants are rude, smile-less and miss to execute even the minimum courtesy. The customer service is bandit like, helpless, unmotivated, service Non minded and on top of it a minute phone charge is one €!!! For what??
God bless established air carriers-thanks to WIZZ and similar budget air carriers, we realize how good they are!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Billigt eller meget dyrt!

Som udgangspunkt meget billige billetter! Men vær 100% sikker på at din håndbaggage overholder deres latterlige mål, som er meget mindre end de fleste andre selskabers inklusiv andre billig selskaber. Turen blevet meget dyrere end forventet for de fleste af os. Surt personale og latterlig boardingkø og ingen sædenumre så alt var kaos!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

CHEATERS !

Seems as though the system is cheating passenger who want to change their ticket even after purchasing whizz flex !

I am now trying to change my flight for the second time having purchased wizz flex.
I have been asked to pay a price difference that shouldn t exist.

The price when logged on and trying to change ticket is GBP 153.99 while the price when not logging in but just simply buying the ticket is GBP 109.93.
The ticket has been purchased with wizz flex which means the price for the flight should be exactly the same.

I have made a recording of the process as well as print screens of the difference.
I also have all the documentation of the purchased ticket.
I'm planning to make sure this gets posted everywhere !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Pessimo, finto low cost, fanno pagare anche le sigarette che hai nei jeans

Ti sconsiglio questa compagnia, ho gia volato due volte con loro ma è sicuro che non accadra piu. Mi hanno fatto pagare anche il sudore, ultimamente si sono inventati che per darti il biglietto regolarmente pagato in anticipo compreso di tariffe aeroportuali, compreso di bagaglio a mano e bagaglio stiva, hanno voluto altri 35 euro, "direttive da wizzair, se vuole piu informazioni deve chiedere a wizzair". Inoltre, per avere la faccia pulita mi hanno emmesso uno acontrino di 15 euro anzichè 35 con la scrita eccedenza bagaglio???? Ma se il mio pesava meno di 18 kg? Figli di buona madre, almeno pagate le tasse per tutti i 35 euro, non evadete l'iva. Vergogna, schifo, non comprero mai piu un biglietto da loro.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Cheap Flights - Yes, Anything else - No

I have used them quite a lot and I am happy with their cheap prices and nice destinations. If you have a problem though it is a mere suicide to get it resolved. I have been talking to their support quite a lot until they fix my problem and only because I tell them what is the real problem.

I can recommend them for cheap flights but not for some planned vacation because they rarely refund or anything else like that.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Camms - they will clear your bank account - beware!

Beware of their booking mobile app - it is designed to fraud your money. They scammed me for £280.

I attempted to use their mobile app and was charged 4 (FOUR) times for 1 transaction. When I tried to make a booking, the app displayed a message 'the card payment hasn't gone through', so I retyped the card details, thinking I made a typo, the same message appeared, so I switched to my debit card. After having received a third message 'The card payment has been rejected' I moved on to my laptop. The payment on the laptop has gone through fine.

You can appreciate my surprise when, a week later, I discovered 4 transactions from Wizzair, 3 of which were for different amounts of money, and when I logged in to Wizzair, there were 4 bookings for the same name, same flight, same date and the same hour. So, according to Wizzair, I'm going clone myself 4 times,. Summarising, they owe me £280 for 3 of those transactions.

I emailed their customer service, but no response for 8 days and counting. They say if you have an urgent issue you can call them but... the calls cost only 77p per minute!! Nice way of making a few extra bob on top of what they've scammed out of me already.

So not only did they steal my money by abusing my consumer trust, but also want to charge me to speak to them!

I recorded it with my bank as a fraudulent activity and I will get a refund.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Flight rescheduled, no discount - not customer friendly

Our flight was rescheduled (one day later than booked) and we did not get any discount. We would have loved to just fly back one day later also - if there had been a flight that day. So we were robbed one day from our little weekend trip without any compensation. And calling their customer service seems to be very expensive. There are a few things more that I do not like with the page and the service but that would be too much. PS: I haven't even been really flying with them yet. So we will see how many more problems will appear. I am very disappointed until now.

Är Wizzair ditt företag?

Lär känna dina kunder.
Helt enkelt få kontroll på ditt företag nu. Få verklig kundinsikt och svara på dina omdömen. Det är gratis.

Logga in som ditt företag Läs mer

Är det här ditt företag?

Prova Trustpilots exklusiva verktyg för insamling av omdömen - kom igång med vår Kickstart tjänst! Och kom ihåg, att svara på dina omdömen är helt gratis. Läs mer

Logga in som ditt företag

Support

Om företaget

Besök Wizzair

Kategori

Trustpilots Åtaganden

Trustpilot garanterar en bättre online-shopping upplevelser för alla, vilket innebär att vi gör vårt allra yttersta för att bekämpa falska omdömen. Läs mer.

Om du upptäcker att falska omdömen har publicerats på din företagsprofil, vill vi höra om det. Kontakta Trustpilot här.

Prenumerant av Trustpilot

Det här företaget prenumererar på Trustpilot Business Services. Läs mer om våra tjänster för företag här.

Inga företag kan radera eller redigera givna omdömen.