TalkTalk omdömen

TalkTalk omdömen

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No internet for 5 days - When I was connected it kept dropping anyway!

Been a talktalk customer for a while as I thought the speed and service would be alright. However in reality the connection is a pile of poo. For the past week the connection has been dropping constantly and now I have got no connection at all.

We reported this to them directly after a couple of days and they said there's nothing wrong with the line. The technical support people think you are stupid when you call them treating you like an child even though I have worked professionally in computing for over 5 years so I know what I am doing. We had already checked all the usual checks like internal cabling, different micro filters, line checks everything.

The earliest they could send an engineer to investigate would be on the 13th May which is almost three weeks. I am sorry but that is completely unacceptable.

I would definitely avoid these if you want a decent connection
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Omdöme av bekräftad köpare

Easy and unstandable!

:) :) :) :) :) :) :)
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No internet or phone for 12 days...and counting...

I recently joined talk talk ( in march 2014), as I saw the 'which?' recommendation as best provider on a flyer they sent through the post. 'What a great deal' I thought....
Service and set up was fine when installed...but... by 11th April, both web and phone connections had gone.
Annoyingly, we have ordered power adapters for the youview service. Now adapters sitting unused along with the box as we can't set up without a connection...
We have now been without a phone or web service for 12 days. Reported 5 days ago, as I have been away and had my partner staying (without wifi- poor thing).
Totally unacceptable situation.
It is a nightmare. Automatic reply for fault repairs changed from 48 hours to 72 as I followed up... Still not resolved...
I shall be writing to 'which?' to ask if they read customer reviews (I wish I had instead of trusting them! ). Shall also be making my feelings known on social media and really hope when I cancel my agreement due to non service, talk talk do the decent thing.
I feel sorry for their call centre staff- think it must be the most awful job in the world.

I am in a position that I cannot reply to lengthy mails, view important documents or watch simple things like iplayer as I am using my mobile phone, causing untold personal and professional delays.
Disappointed and extremely frustrated. To say that the service has caused my family untold inconvenience, is a gross understatement.
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Disgusting

I placed orders online, fab, really easy!received a text to say it had been cancelled, not even a phone call...strange being called talk talk and they don't even talk!

Rung up and replaced order got told to ring another department to book appointment for the same day. I rung them and got told without the landline phone number they couldn't do anything and to wait for my welcome pack.another 2weeks later and still no welcome pack so I have rung up again to query and was on hold for another 20 minutes being passed from department to department and kept being told that they couldn't locate an order!

Sod it I have gone else where.over a month of waiting well they can jog on ...never known such horrendous service.

Now I just need someone to find my order so that I can cancel it!!!!!!!
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Very quick and totally painless

You know, I wanted to use those idiots at newcall but they coouldn't even sort out a simple fault that stopped me getting any internet! I have been with them a month and still nothing! I should've gone with talk talk in the first place, the order process is so much easier than newcall and totally painless! I'm now gonna set up an order for my friend.
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Omdöme av bekräftad köpare

Loud background noise!

The person that I spoke to was obviously in a busy office with very little sound damping. Whilst her English was good it was not always easy to grasp the details, which was important when giving/receiving account details.
Other than that, fine.

Thanks
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Refunded my Monthly DD Payment Then Slammed with £138 Early Termination Fee

Back in February I moved my phone & broadband over to another provider. Three weeks ago I noticed that my broadband was still active with TalkTalk and contacted them with regards to this. Spoke to a woman in their customer services dept and she confirmed that hey had received notification from my new provider on the 4th March and she would refund my monthly direct debit payment that they had taken out and would confirm everything in a letter. End of I thought... unfortunately not!!.. I have today spent the last hour on the phone to TalkTalk business customer services with regards to a debt of £138.00 apparently an early termination fee that they have now decided to tell me about and is now in the hands of a debt collector. How can they possible issue a refund and then say you are now in debt to the sum of £138.00 that I was not informed off when I spoke to customer services early March. Overall the service they provided me with over the last 18 months has been poor...constant broadband downtime which they failed to rectify and they admitted that there were issues on the line. Whenever I have had issues they have failed to correct it, even giving the BT engineer wrong address details when I had broadtime downtime for over a week. Very, Very poor provider and very poor communication from customer service. DO NOT CHANGE YOUR PROVIDER TO TALKTALK...ABSOLUTE RUBBISH!!!!
TalkTalk

Svar från TalkTalk

Hi Beverley,

I'm sorry to hear of the stress and frustration this has caused you. If you need help with anything, however small, do send us a message on our Facebook page at facebook.com/TalkTalk so that we can assist you further.

Thanks,
Mary
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The most dreadfull phone help and confusing sales rep ever!!

I am NOT impressed with this experiance of sales. I found it extreemly difficult to understand the woman and the information was at best confusing and contradictory. NOT A HAPPY CUSTOMER!!!!!!!!!!
TalkTalk

Svar från TalkTalk

Hi Claire

Thanks for your review. I'm really sorry to hear you feel confused by the information you were given. We'd really like to help you out - the best way for us to do this online is via facebook.com/talktalk. If you send us an inbox message there we will be able to help you.

Thanks,
Elsie
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Didnt turn up

took a day off work to meet my appointment for the engineers...

they failed to turn up on appointment day and let me know last minute, so write to them on chat...they refuse to speak to me about when they can install or cancel my contract. premium rate number to ring on

not acceptable at all
TalkTalk

Svar från TalkTalk

Hi Leah,

We are sorry to hear your engineer appointment was missed today. The best way to track appointments and orders is by logging into My Account (https://myaccount.talktalk.co.uk).

If you want to cancel your contract, which we of course hope you don't, then you would need to do this over the phone - so unfortunately our online chat could not assist with that. We can help you with many common queries at facebook.com/talktalk so do get in touch there if you would like.

Thanks

Elsie
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Brilliant service

Can't wait to get it up and running and I won't have to the high bt bills anymore
TalkTalk

Svar från TalkTalk

Hi Mark

That is great to hear! We're pleased to offer great values to our customers. Now you're on board make sure you like us at facebook.com/talktalk and follow us on Twitter @TalkTalk_UK to keep up to date with TV, movies, mobiles, competitions and much more available to you as a TalkTalk customer.

Thanks

Elsie
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Helpful service

The person I spoke to was friendly and helpful. I wasn't particularly happy about having to give my bank details over the phone because I thought aol didn't ask for these details. However, the manager explained to me why they needed them. I did give the details in the end as I had contacted them by the phone no on the aol website.
TalkTalk

Svar från TalkTalk

Hi Anne,

Thank you for your feedback and welcome to the TalkTalk family. If you need advice or assistance with anything do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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im very happy that it was easy to use great service

i was very happy with how easy it was to set up thank you
TalkTalk

Svar från TalkTalk

Hi Christopher,

Welcome to the TalkTalk family. If you need assistance with anything, just let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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simpley satisfied!

Decided to have broadband installed,looked at a few providers then had a look at talk talk. Was impressed with the price and the simplicity of applying online. I am more than pleased i chose them and would recommend theyre services to friends and family.
Thank you!
TalkTalk

Svar från TalkTalk

Hi Sean,

Really pleased to hear you are happy with our services. If you need help with anything just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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watch watch listen listen talk talk

TALK TALK totally destroys British Telecom on quality and value
TalkTalk

Svar från TalkTalk

Hi Richard,

Thank you for such positive feedback. If you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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good online service

was fast and very direct wasnt confusing at all
TalkTalk

Svar från TalkTalk

Hi Michael,

Many thanks for your feedback. If you need help or assistance with anything, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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very kwik and easy online service. happy

very kwik and easy online service. happy
TalkTalk

Svar från TalkTalk

Hi Antoni,

Thank you for your comment and welcome to the TalkTalk family. if you need help or assistance with anything in the future do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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No welcome email or letter!!!!!!!

As discussed when agreeing to my account, this phone line is for a shop that I will not have keys/access too for several weeks, which I informed the advisor. At no point did the advisor point out that the welcome letter would go to the shop address. I'm unable to register my account as I do not have an account number on any emails received from you. The registration page does not recognise my email or last 4 digits!!! I'm told by your help line the email has this information on, I have looked again and still cannot see any email that states my account or new number for the shop!!!!!! Very frustrating. I'm also told that other than waiting until the 25th of April, I cannot re-direct the delivery of the modem. Thought the initial call went to smoothly, after care really poor.
TalkTalk

Svar från TalkTalk

Hi Tracey,

I'm sorry to hear this has happened. If there is anything we can help with, do send us a message on our Facebook page at facebook.com/TalkTalk and we will assist you further.

Many Thanks,
Mary
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GOOD WHILE IT'S WORKING

Undoubtedly, TalkTalk offers good value for money in terms of the 'phone, broadband & TV packages which it supplies. However, it's customer service is provided by overseas call centres and it's impossible to speak to anyone with enough authority to set the rules aside when the situation demands (and certainly not anyone UK based!) .

We signed up for the YouView service as soon as it was announced and have been happy with it overall. But, at the end of March, the On Demand facility stopped working. I called the support number and spent over an hour on the 'phone while a technician talked me through checking various bits of the equipment; which involved, among other things, unplugging one of the power line adaptors - the one connected to the modem - and then replacing it afterwards. When replacing the adaptor, I asked the technician specifically whether it mattered which port I used for the network cable, and was told clearly that it didn't.

When he had exhausted all possibilities without resolving the problem, he said he would arrange a home visit from a UK technician. I was not impressed to be told that the earliest it could be arranged was three days away but, eventually, had to accept that TalkTalk simply doesn't employ enough technicians to offer a better service. Since the offered appointment was quite impossible for us, it was actually six days later that the technician came.

The technician was very good and the problem was fixed quickly. However, he discovered that the network cable to the modem was, in fact, connected to a wrong port. Clearly, that was down to me, but only because I had not been instructed correctly by the technician on the 'phone in Indonesia; furthermore, it could not have been the cause of the original fault, as the On Demand function had worked correctly for almost 18 months, since the initial installation.

On checking my April bill, I was shocked to see a £50 charge for the technician's visit. Immediately, I called the support line and explained to the call centre operator exactly why I believed that the visit ought not to be chargeable. Eventually, he transferred me to his manager (a particularly "jobsworth" sounding individual) who refused to accept my arguments and insisted that no-one in TalkTalk would agree to cancel the charge.

I have now written to TalkTalk at their Southampton HQ and am awaiting their response with interest.

As long as everything is working OK, TalkTalk's packages are good value for money - but heaven help the customer when anything goes wrong!
TalkTalk

Svar från TalkTalk

Hi John,

I'm sorry to hear hear you have experienced such issues. If there is anything we can help or assist with, do let us know via our Facebook page at facebook.com/TalkTalk and we will be happy to assist you.

Many Thanks,
Mary

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Quick and easy

I was surprised how quick and easy it was to setup. No fuss and no bother. 10/10!
TalkTalk

Svar från TalkTalk

Hi Michael,

Thank you for your feedback and welcome to aboard. If you ever need help or assistance with anything just let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Besök TalkTalk

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