Simply Electronics Ltd. omdömen

Simply Electronics Ltd. omdömen

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4 ½ Months after purchase-Awaiting Refund of £3000

Most reviews start from the purchase-Lets work backwards going over Simply Electronics correspondence to me regarding my obtain a refund for the product that was never delivered as they neglected to pay Duty on the import

23 April-Re-request from Simply Electronics for bank details for refund
21 April-Acknowledgment that I must be Angry!!!
9 April-System error blamed for not processing refund
7 April-Re-request from Simply Electronics for bank details for refund
27 March-System error blamed for not processing refund
25 March-Taking refund seriously and are SURPRISED that I have not received a refund
18 March-They contact one of their depts to organise refund-2-3 business days...Apparently
28 Feb-Refund sent to relevant dept
20 Feb-Confirmation they have received the returned goods (1 month later than when it was sent)-Refund due in 7 days
18 Feb-Awaiting confirmation of returned goods
24 Feb-Re-queried refund request
16 Jan-Doing their best to arrange refund
7 Jan-Acknowledgement that order has been cancelled
3 Jan-Patience & Understanding asked as to why they have not paid Duty on order
26 Dec-Apologies that I have been asked to pay Duty and it will be resolved
23 Dec-Notification to say shipment is en route
10 Dec-Order paid for & Confirmed
5 Dec-Order Placed

If you are still reading this I hope that you will no longer be thinking of ordering from Simply Electronics. 30 Day Money Back Guarantee-Not a shred of truth as backed up by 100's of other reviews
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Omdöme av bekräftad köpare

Nice phone, good price, arrived quickly, Thanks!

I can't really add any more, it was just a straightforward and problem free purchase, and am very happy with my phone!
Thank you.
(oh instructions were in a foreign language, but that was not a problem as phone is self - explanatory)
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Atrocious doesn’t even come close!

Ordered the Samsung Gear due to very low price but despite saying in stock and estimated delivery 2-3 days still no watch after a month!
Tried to cancel but despite 3 emails and 2 calls item delivered 2 weeks later. (Wouldn't have signed for it but neighbour did when I was out).
Returned that day with proof of processing. Further six weeks on plus numerous calls emails and letters I was still getting the run around so I am now pursuing through my credit card company.

In all my years of dealing with mail order companies Simply Electronics stands head and shoulders above all the rest for ALL the wrong reasons.

Absolutely abysmal in every sense!
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Good serivice

Impressed with the service I received and the emails to keep me updated with delivery times. Thanks again will sure use you in the future.
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Don't hold your breath

I foolishly ordered a go pro camera for my son in laws birthday without first reading reviews on this site. The company stated there were 10 in stock.....lie....They then e mailed me to Offer me an upgraded model for the same price......lie....there were none in stock. So I contacted them to cancel the order and they said my refund would be processed "in a few days"......lie.....Then they said sorry for your inconvenience your refund will be with you in a few days ...lie.....I am now going to contact my card provider to see what's the way forward. As for the refund I'm not going to hold my breath !!! DON'T USE THIS COMPANY ! I had to allocate 1 star because you can't give zero
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.

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Absolutely terrible service.

DO NOT USE THIS COMPANY! This company has been nothing but hard work for me, they trick you with their cheap prices but have terrible customer service. My first problem was when I ordered a camera but changed my mind so asked for an immediate refund as I was in desperate need for a camera and they promised a refund in up to 2 weeks which after complaining received after 3 weeks. I then ordered my next camera that I had changed my mind to which it said there were 12 in stock. They said delivery was 4-10 days so after 2 weeks I complained and I was told to wait, after a month I complained again and they said they had none in stock due to problems so there was going to be a long wait. Another two weeks later I asked again and they told me it was still going to be a long wait and they tried to offer a mop for compensation. Then 2 months since initial purchase I wasn't very happy and asked for an immediate refund considering my circumstances and I am still in desperate need for a camera and again they said I had to wait up to two weeks for for my refund. So now 3 weeks later and 3 months since my initial purchase I neither have a camera or a refund. I would never use the website again as they have just caused problem after problem.
Justin Maxwell Stuart och Peter Waugh tyckte detta omdöme var användbart
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Great prices but dreadful delivery service - don't buy if you are in a hurry!

This Company quotes 2/3 business days but it took 16 working days for my camera to be delivered. Prices are competitive and the camera arrived well packaged. Generally email enquiries were responded to quickly but sometimes wrong information was given regarding delivery and they had to be chased by phone on a number of occasions costing me £7.50 in phone charges. They would not offer monetary compensation to cover this.
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Weigh up the savings vs the risk of poor customer service if there is a problem

I saved £20 buying a Nexus 10 from this company. It took 15 days from the date of order for it to be delivered, which had I known up front I would have order it from Amazon. My main issue is that the Nexus was supplied with a US style (two pin) adapter. The next day I reported this to Customer Service who requested a picture, which I provided - it has now been 20 days and I'm still waiting for Customer Services to contact me with a resolution.

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A bit slow but excelent products and great prices

I have ordered a second battery for my canon 6D and I received it quite fast (about 2 weaks), a few months later I was searching for some lens and read a review from trustpilots users and was a bit aprehensive about ordering the item. Even so, i've placed the order for a canon ef 24-105 f 4.0L and after that orderer a canon ef 70-200 f/2.8 IS L with the extender 2.0 III. The site said that the item was stock and that would be dispatched in 2-3 work days. It took more than a month and I had to be very patiently but I was able to track the item and it finally arrived ( one and a half months after the order). Even though the items were very well packed in original boxes and completely sealed. Great produts. Excellent quality at fair prices, I'm very please with the items and with simply electronics. I recommend its services and a lot of patience to the costummers.
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Never, ever use this company!!!!

My son has been saving for a Galaxy Note 2 for months and we gave him the last £100 for his birthday which was Tuesday. We had previously ordered the phone so it was here on time, only to find the night before, the seal on the box was broken. When we inspected the phone, all the text is in Chinese and so is useless. Having registered a complaint and requested an immediate refund from Simply Electronics, we have had one email after another ignored. We are now ringing night after night and speaking to young girls who promise that something will be done 'within 24 hours'. We have supplied them with photos of the phone and have now been waiting for 2 days whilst the issue is passed to their 'logistics' department. I have absolutely no hope of getting the money but now expect to receive some empty promise when they read this complaint. I will keep you posted. !!!!
Warren Messenger, Justin Maxwell Stuart och NoNo tyckte detta omdöme var användbart
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Pleasantly surprised

I ordered a Canon S120 from Simply Electronics and was sucked in by the low price, and hadn't realised it wasn't based in UK before placing the order.

Having then checked review sites such as this I was slightly concerned although paying by credit card does have its advantages from a consumer protection so not unduly worried.

The order has been delivered within the 10 WDs advertised on their website and I have to say I was very pleased with the updates I received every step of the way, even to one submitted to their customer support querying when it would be dispatched as it took a 4 or 5 days to get to that status despite being in stock. The response was in hours not days.

Maybe they are starting to change their customer service as there are very mixed reviews on here and other sites but I have no complaints whatsoever. As long as you are prepared to wait a couple of weeks for your order they delivered....at least for me.
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Don't use this company

I order the samsung galaxy note 3 from this company brcause the price was brilliant. However I had an email informing me the item would take between 4and 10 days to arrive... after a week of checking my status for delivery nothing was happening. I contacted customer services to be told that it was packed and would be with me for the begining of thw next week. I can live with that for such low costs waiting isnt too much of a problem. Well come half way through the next week still no phone and not dispatched. So I contacted the customer services again. They appologised for the delay and said they would sorr this problem out. I asked where the item eas coming from so I knew what type of time frame delivery would be and was told the uk. This morning I have had an email saying my item has been dispatched... great but the item is in the netherlands... I know my geography isnt brilliant but last time I checked the netherlands is NOT the UK!. I have also now passed the 4-10 day delivery timescale... how much longer will I have to wait. Wished I had paid the extra I might have something to show for my money now.
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Omdöme av bekräftad köpare

Price of the product

Purchased a Garmin Forerunner 10 as a gift. The item was £20 cheaper than other sites. The item arrived within the timescale quoted. The item was well packaged and delivery was via a courier with text updates on delivery times. I read some very negative reviews about this site after I had purchased the item, however based on this experience I have nothing bad to say. The item arrived within the timescale quoted, the price was very competitive and I could track the item at all stages.
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....somewhat dubious...

I placed an order with Simply Electronics, for a very reasonably priced Samsung Galaxy Note3. Very happy with the price. No qualms there.

The service.

I come a service orientated background, and quite honestly the service has been shocking. (I would say deplorabke, but i am hesitant to use such strong terms so early on)

From the very beginning, the website showed no clear differentiation between a delivery and billing address, so my item automatically went to my billing address. Now, i live in an apartment building where a lot of people miss deliveries, so, i wanted to send to a different address.i emailed the reply to address on my confirmation email and waited a couple of days....to then get an email back stating i needed to send ID of my billing address......

.....the payment of a few hundred pounds had just gone through, not days before, confirming my billing address, (otherwise the transaction would have declined) so why was this needed? My subsequent email asking exactly this, was ignored, and only when i emailed directly from the automated feedback section from the website stating to go ahead with the order as clearly changing the address was far too problematic, i got an instant response stating my order would be on its way within days. Completley ignoring my earlier request of an address change?!

A week has now past since then....and yes unbelieveble price.....but still havnt used the phone that the money has now come out of my account for. So i decide to ring them. Why not. I cant exactly tell yiu where they are even based....


10 minutes on hold...(not bad compared to some 'helplines') and i get through to the (no offence) hired help. I gave an order number and told that the order was confirmed, packaged and awaiting dispatch.......fine. apart from the website which has been telling me this for days.

So i ask where is it being despatched from? Is it UK or America? So i can get an understanding on timescale etc....the instant reply was "where are you based?" To which i replied "UK"....
"Oh it will be within a few days"
Not replying my earlier question...
"Oh, within the UK" when pressed...
Then the obligatory,
"...is there anything else i can help with?"
End.

So now,

- I have followed all instructions from this company
- Paid what is owed
- Followed up through all means possible about my order
- Been patient, I understand logistics doesnt always go too smooth...
- Havnt persisted or nagged throughout

...and yet not a shred of honesty or decency from this company...

When i get this product. Fine. I commend the low price....but is this service really worth it?

......
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Exactly as promised!

This was my second purchase from Simply Electronics and both transactions went through smoothly.
If you can stand a 2-3 week wait (don't be too optimistic that it will be much less), you can save upwards of 20% on Amazon's prices.
Shipped directly from HK, you will be given a delivery slot accurate to within one hour. What's more, I can confirm that VAT and import duty were included - the price they advertise is the price you pay.
Recommended!
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Slow delivery but huge savings!!

I bought my samsung galaxy note 3 from this website. I was initially sceptical of using the website as a lot of reviews I have read are very negative about this retailer. However I noticed the negativity was due to slow delivery and not the products themselves.

I proceeded to place my order which did take 11 days to get to me. Granted this is slow compared to other retailers HOWEVER I did save over £150 on my product compared to other retailers! The product itself is legit and works perfectly. It was also delivered using DPD who are a reputable company.

So ask yourself is, are you prepared to be patient for your product and save money? If so then I would recommended Simply Electronics. If you are in a hurry then go elsewhere.
lucas tyckte detta omdöme var användbart
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DO NOT USE THIS COMPANY!!!!

I ordered a Garmin Forerunner 10 GPS running watch which was showing (and always has been, to this day) as ''In stock'' on their website in January 2014. It was clearly NEVER in in stock and after about 3 weeks of waiting for it I FNALLY got through to them on the phone to be told that it wasn't in stock. After that, it took me almost two months of emails to eventually get a refund.

I foolishly didn't look into the company before ordering; their business model is obviously to 'Simply' offer the lowest price on 'Electronics' (hence the name!) which they never have, or intend to have, in stock and to take customers' money to keep it a long as possible, in the hope that customer might eventually give up on trying to get their money back!

After two months, I had to threaten to report them to the Hong Kong consumer council; upon which I received a refund the same day.

In fairness; on the rare occasion you manage to get hold of a Customer Service rep, they are pleasant (though always claim it is a different department you need to be speaking to!) It's probably not their fault that the company is a just a fraudulent, empty web-shopfront and a way of keeping sums of money from unsuspecting customers for as long as possible!

They ought to be shut down and I have no idea why they are still trading after all the complaints on this and other websites!
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.
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Awful - do not use this company

I tried to order a nokia lumia 1020 on their website, it wouldn't let me place the order and their phone number wasn't working? The only option was to leave a message and they would email you back. I received an email requesting details of the product I wanted to order the next day and an invoice to pay for the order within a couple of hours. The website stated delivery of 2-3 days and offered a 30 day cooling off period as well, so, with that I purchased the phone.

After 2 days I changed my mind, this was due to the actual delivery date being 4-10 working days which is completely different from the 2-3 days originally stated. So I emailed the sales contact and also went through the simply electronics website to advise I wanted to cancel, I heard nothing for two days!

I then went on the website and found all of these terrible reviews about this company and realised that the company is actually in Hong Kong!

On the 3rd day of no responses I went through the website and raised another ticket selecting the option they provide "I want to cancel my order" I received their automated response to say someone would reply within 1 day. Then about 3 hours later I received another email saying that to process my order they need a utility bill to prove I am me! Completely opposite to the reason I contacted them for! There was a number on the email, 0203 393 8258, I called this and they were useless, they could not understand me and just kept telling me to email. I tried to explain that I had and they were not responding to me and the only time they did was with the opposite resolution but it was clear she would not help me. I then emailed the person on the email that you are asked to send your details to, leslie@simplyelectronics.net, and explained I wanted to cancel my order and again I've heard nothing.

I feel totally let down and do not understand how this company is still operating!
Simply Electronics Ltd.

Svar från Simply Electronics Ltd.

Dear Customer,

First of all, we are very sorry for the inconvenience caused regarding your transaction with us.

An agent shall be in contact and assist you in resolving this matter.

Many thanks for your understanding.

Simply Electronics Ltd. Support

Om företaget

Simply Electronics has the best prices on all consumer electronics including digital cameras, camcorders, IT Products, Lens and More!

Besök Simply Electronics Ltd.

Kontaktinformation

Ring på: +44 0844 499 0616
Vi finns här: http://www.simplyelectronics.net/contact.php
Hong Kong

Kategori

Foto & Video

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