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whilst the actual shopping experience and delivery were without problems, I had to return my boots and 2 months later have no sign of a refund. I cannot access the website and the telephone cannot be connected. BYEBYE £74.
I bought a pair of Emu boots for my daughers birthday and they arrived promptly within 2 days. Great I thought - however they needed to be returned, so I emailed for an RMA which promptly arrived. I posted the back with the label provided on 20th February 2012, the parcel was received on the 22nd February, but I still have not received my refund. I am absolutely disgusted and wouldn't not recommend this company to my worse enemy. Dispite having called - there is only a message saying 'your call cannot be connected at this time' and emailing I am still waiting for my refund.
Returned a pair of Fly boots to you, and you emailed to say you had refunded my money in February but I have still not received my refund. You have not responded to any phone calls or emails. Where is my money?? Very unhappy customer
I ordered two pairs of emu boots and they arrived very promptly. One pair was not suitable so I requested a return code which I received the following day. On 14 Feb 2012 I returned the unsuitable pair with a request for an exchange. No problem or so I thought. when checking to see when the exchange of boots would be issued my husband noted that e site had ceased trading. Almost one month late and the boots/refund have not arrived. I now intend to Make a claim to the administrators AND complain to trading standards. Luckily I work for BIS so I have plenty of contacts with the trading authorities..
The first order I made never arrived. After one month of trying to contact the company through phone and email I eventually managed to speak to somebody who organised a new delivery which arrived the next day. However the boots did not fit and I then began the painstaking job of trying to return them. Again no replies to any emails or phone messages, in fact eventually the phone message at Shoe Envy was "Sorry we cannot take your call" and all to get a returns number required for the returned package!! I have now posted the boots without a returns number so goodness knows what will happen!! I can imagine having a horrendous job trying to get a refund. It goes without saying that the money was taken from my bank account as soon as the first order was made. Rubbish!! Absolutely no way I would ever use this company again.
My sister had recommended Shoe-envy. She said the delivery was quick and the boots were good quality. I ordered a pair of Fly boots and as promised, the boots arrived quickly. However, the right boot is not up to standard and I wanted to return them. I have tried to contact Shoe-envy following the instructions on the delivery note but the phones are never answered. I have emailed and heard nothing. I have since read other reviews and it would seem that many other people have had the same experience and even when they have returned their items with the RMA code, their money has not been returned. I am extremely disappointed and will continue to pursue the company. I can not afford to lose £79.
Have bought Fly London boots previously which are super comfy and stylish, so thought I would try their shoes as I need cushioned soles. They don't disappoint, and it's nice to have a bit of height and not feel like your wearing heels.
Please read this and take note! i wish I had read the other reviews stating the same.... Ordered and paid for boots (over a hundred pounds) - received an email saying 'here is your tracking code' with NO tracking code. Emailed them 3 times, no response at all. The phone number is not obtainable. DO NOT USE THESE PEOPLE EVEN IF THEY ARE LEGITIMATE THEIR CUSTOMER SERVICE SUCKS. I have called my bank and fortunately I can claim under 'unreceived goods over the interent' but have to wait 30 days from when i paid them. Thre are hundreds of other sites you can use, do yourself a favour and use them instead of this nightmare company
Have ordered from shoe-envy before no problem.Ordered emu boots at £105, have returned them and was going to order an alternative BUT HAVE HAD NO RESPONSE FROM THEM OR A REFUND, THE BOOTS WERE RETURNED 2 WEEKS AGO, UNABLE TO CONTACT BY PHONE AS NUMBER CANNOT BE CONNECTED.AM NOW £105 DOWN.NO REPLY TO ANY EMAILS.DO NOT ORDER FROM THESE MUPPETS!!!!!!