Litecraft omdömen

Litecraft omdömen

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Omdöme av bekräftad köpare

Not a great experience or service... and still waiting!

Ordered a Rise and fall pendant light back on November 27th, 2013.

Was told a few days later on December 2nd that the light was not in stock and would be back in stock February 28th. I contacted Litecraft by email on February 18th to see if there was any progress with my order and was emailed to say the stock was supposed to be them by February 28th but the suppliers ''have now advised that it will now be W/E 14.03.14 before the stock arrives at our warehouse''.

That day came and passed with no contact from Litecraft so I sent them this email on March 21st:

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Good afternoon,

I placed an order with you last year and was told TWICE that there would be a delay with your supplier sending stock to your warehouse. The latest was that stock would be with you W/E 14.03.14. which has come and gone.

Has this stock arrived with you yet?

Has my order been dispatched?

It would be nice for someone to get in touch and let me know whether you have stock or if there will be ANOTHER delay without me having to contact you first every time.

The last time I visited your site I was sent a reply with a voucher for 6% off any sale. It would be nice to have something taken off the cost of my order after now waiting nearly 4 months and still having no idea whether I am any closer to receiving my light!

Yours faithfully,

William kent

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I was sent this reply:

Dear William Than you for your e-mail. We are sorry to inform you that that there has been a further delay in shipment. it is now due to us w/e 11th April Please accept our apologies for any inconvenience caused by the extended delay Kind regards Barbara Litecraft Customer Service Team

The 11th of April came and went with no contact from Litecraft so I telephoned to ask for an update on my order today (April 23rd) and was told that stock had now been delivered and I should receive my order around the end of this week.

I'm angry because every time it has been me who has had to contact Litecraft to find out what is going on with my order. Not once have they made the effort to contact me as soon as they realised that the stock would not be arriving on the date they had said it would. And also since November 27th, 2013 they have had £90.40 of my money in their account. I dread to think of how much money Litecraft have from other people that is making interest in their account whilst customers wait for their items to be delivered!

I wait in hope of the arrival of my light by the end of this week... But you can't blame me for not holding out much hope, but, just maybe, I'll be happily proved wrong.
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Omdöme av bekräftad köpare

Very happy

I am very satisfied with the service I received from litecraft, the light fittings I ordered were well packed, arrived quickly, reasonably priced, and were easy to fit. They have made such a difference to our lounge, making it a much brighter room.
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Excellent

Our new light is fantastic. Very quick delivery would recommend Lite Craft.
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Omdöme av bekräftad köpare

GREAT SERVICE AND GOOD DEAL FROM LITECRAFT

GREAT DEAL WITH 30% OFF ALL PRICES, QUICK DELIVERY AND INFORMED ALL THE WAY OF DELIVERY DATE AND TIME! LIGHTS ARE BEAUTIFUL AND GREAT QUALITY TOO!
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fabulous

The selection of lights is vast. The prices are very competitive with discount offers. Delivery times are very quick and the web site is very user friendly.
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Omdöme av bekräftad köpare

efficient quick reliable

A great service was provided. Product exactly as described. Delivery was prompt. Will shop here again.
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Omdöme av bekräftad köpare

Not had my order

I have been asked to comment on an order I have not recieved
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Omdöme av bekräftad köpare

Litecraft has not seen the light yet!!!

Litecraft is a weird company. Ordered light bulbs 9th April, it is now the 17th and I still have not got them. Phoned Monday 14th April, got promised I was going to be phoned back by the dispatch team as the bulbs according to the system had not been dispatched yet. I actually also never received an confirmation email, but my order is on their systems. So how on earth can you as a company send a request for feedback when they have not fulfilled my order???????????
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Omdöme av bekräftad köpare

Fast and reliable service

Thanks, has an issue with my order which has been fixed without any problems.
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Omdöme av bekräftad köpare

Very poor. Lack of attention to detail. I was sent the wrong product on 2 consecutive deliveries.

I was really disappointed when I opened the box for my first ever delivery of lighting from you. I called immediately and arranged a replacement service. When the second delivery arrived I opened the box and to my dismay the order was incorrect yet again. To make it worse it was identical to the first delivery.
Litecraft Group Ltd

Svar från Litecraft Group Ltd

We apologise, computer and stock error. Our apologies, we did try to find the stock to fulfil your order.

Kind Regards

The Litecraft team
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poor organisation and awful communication

I ordered lights and expected delivery within a few days. I had to contact them only to be told they are not in stock and will be sent when they come in approx. 4 weeks time
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Not the service we were promised!

Ordered a lovely light at a reasonable price but then it all went wrong! Expected delivery as stated on the web site. Received a letter three days later asking for us to contact the company to confirm our delivery address as it was different to our invoice address , not an issue and promised delivery three days later. Now four days later and no correspondence I rang the company to be told its out of stock. Not good enough when they take your money and don't inform you. I asked for an explanation and was told they would ring me back. Six hours later no call but now an email saying they found one. Delivery now next week so fingers crossed it arrives.
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Great product, on time delivery, great value for money

I wanted a pair of black nickel wall lights to compliment our black nickel bed. The Kay lights from Litecraft are perfect. Beautifully made and finished, they arrived on time and well packaged. Easy to put up and astonishing value for money, a real quality product.
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Vorst I have ever came across. Avoid, Avoid, Avoid

I have made my order of two chandeliers Romeo 9 bulbs creme gold and antique brass in beginning of February 2014 previously contacting customer service about stock availability. I have been advised that waiting time is up to 4 weeks so I have put my order. After 4 weeks I have been told that waiting time extended for another 12-14 weeks. After another 9 weeks of waiting, also knowing that both chandeliers are available in Erdington store I have been told that the deliver is planned for next week. Unfortunately few days later you send me an email stating that I have to wait another 12-14 weeks. This is silly and unprofessional. Your customer service is incompetent.
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I was deliberately misled

I went to litecraft in Leeds to view some spot lights I had seen online, I wasn't sure if my wife would like them but the salesman told me I could return them within 28 days. She didn't like them so I took them back two days later only to be told I could only have a credit note or exchange. I explained I wouldn't have bought them if that had been explained to me but the manager said it was policy and he would not make an exception and just pointed to a sign that had the returns policy printed on it.

I explained that the policy was not shown to or explained to me at the time but he did not accept this as grounds for a refund. It was a very frustrating experience.

I will never buy anything from there ever again.
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Omdöme av bekräftad köpare

LiteCraft will lit up your life!

my y Surreal Wall light is a beautiful feature in my new orangery. It's bright without being overpowering and different enough to attract attention. I loved it that much I also bought the Surreal ceiling light. A few of the glass tubes got damaged in transit but excellent customer services sent out replacement without any hassle at all. I would highly recommend this company especially if you are looking for something maybe a bit out of the ordinary
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We waited light years for our delivery

Good product at a fair price but placed the order on 6th March, delivery 25th March, obviously the same year!
Litecraft Group Ltd

Svar från Litecraft Group Ltd

Apologies this best selling item went onto Pre-order. We should have confirmed the delivery date with you and given you the option to choose an alternative from our vast range. Our apologies. Kind Regards The Litecraft Team
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Extremely Disappointed

I ordered the galaxy light after Christmas and opted for payment after delivery through Paypal - I still haven't received delivery and have chased and still don't have an update as to when I can expect delivery?

Please confirm ASAP when I can expect to receive my light.

Regards
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good efficient delivery

Product was as advertised and now installed in the garden, solar lamps do work better however after a bright day
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Omdöme av bekräftad köpare

excellent value and service

very pleased with my lights, they look really good they were good value to start with and then I got another 20% off I was well pleased, I would definitely recommend this company.

Litecraft Group Ltd Details

About this company

Litecraft, for modern and traditional home lighting with next day delivery and up to 80% off high street prices, including Chandeliers, Light Bulbs, Tiffany, Ceiling Lights, Table Lamps, LED and Bathroom Lighting.

Besök Litecraft

Contact information

Skriv till: sales@litecraft.co.uk
Ring på: 0844 997 0615
Vi finns här: Gorse Mill
OL9 9RJ Chadderton
Storbritannien

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