HeatandPlumb.com omdömen

HeatandPlumb.com omdömen

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Omdöme av bekräftad köpare

Excellent Service

Everything arrived in perfect condition, well wrapped and protected. Delivered on the day as arranged.
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not delivered on the day i was told

Ordered a vanity unit was a good price and free delivery
Unfortunately the unit has not arrived 2days after they said it would , Rang them was told they would check with despatch and ring me back that was 1 day ago still no unit wouldn't use this company AGAIN BE WARNED
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Would not use again.

I wanted to order an sink from their website but wanted to make sure it included the chrome towel rail shown with it so I called first. I was told that it was included; I asked them if they were sure. They went away and then came back and advised that it was included, as shown in the picture, so I placed an order through the website.

Surprise, surprise - the item arrived and no towel rail. They now say they have no record of my call and that the item is £70 more. They will only accept it being returned if I pay for the transport costs. As their cost for the sink alone was around 35% more than I had found it elsewhere I placed the order on the assumption that it included the accessory I wanted. If it wasn't included I would not have purchased from them.

They were disinterested and dismissive; not what I expect from a supplier and we purchase around £100k of plumbing equipment every year. We will not use them again and I suggest that others look elsewhere for better prices and buying experience.
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Omdöme av bekräftad köpare

Poor customer service! Would avoid next time!

We ordered a towel radiator from heat and plumb on the 10th February 2014, as they seemed okay from reviews and the price was good. The product arrived very quickly (within 2 working days of ordering).
However not all of the fittings were included. After contacting them 5 times to try and get the right parts sent out we eventually contacted our credit card company to cancel the payment as they failed to send the correct parts to us. It took the threat of cancelling the payment with our credit card company to get the correct parts sent out. This eventually happened over a month after originally ordering the radiator!!
I also had to send them photos of the fittings of the radiator as they had no idea of the product they had sent out to us in the first place!
Would not use ever again and would avoid at all costs!!
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Omdöme av bekräftad köpare

Superb service and value for money

Good quality item arrived safely and quickly. What more can you ask for. I will certainly shop here again.
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Omdöme av bekräftad köpare

Great service and quality product

Good price for a great product, quick delivery. Quick easy transaction and will certainly use again
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Omdöme av bekräftad köpare

Use them again..oh yeah!

Just had a great experience using HeatPlumb.com, good prices, brilliant customer service and delivery spot on...I'll be using them again if required.
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Omdöme av bekräftad köpare

Efficient ordering process, speedy next day delivery, well done

I would recommend heatandplumb for its easy to navigate website, efficient ordering process, speedy delivery & competitive pricing.
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Omdöme av bekräftad köpare

Super service super prices

This is the kind of service that all internet suppliers should aspire to achieve.
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Good easy service

Really quick and easy service. reasonable price
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Couldn't be better.

Good site; found what I was looking for easily; the price was competitive and the order came to me in two days.
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Omdöme av bekräftad köpare

great service, very prompt, good products

Very pleased with all aspects of the order. Would recommend.
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Very good all round

I was very pleased with the service - it was a great price for the product I was looking for, very easy ordering and a brilliant quick delivery.
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Omdöme av bekräftad köpare

As said on the tin

I have never used Heat and Plumb before and I am always sceptical about change.The web site was easy to navigate the materials were very competitively priced and the delivery was exactly what was promised. Well done to them and they can look forward to my future orders.
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Omdöme av bekräftad köpare

Good Value

Arrived quickly
Good value for money
Works great
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Omdöme av bekräftad köpare

Top services

Good price, very quick (and free) delivery. Very pleased with the item.
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Omdöme av bekräftad köpare

Fast reliable and very competitive

From the moment the order was placed, I was kept up to date with the order and delivery process. Item arrived very quickly, in good condition and was exactly as described. Would recommend to others and I would certainly use this trader again.
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Omdöme av bekräftad köpare

"thumbs up" for HeatandPlumb

We're very pleased with the service from Heatand Plumb, they sent a text to tell us planned delivery date and option to change date if unsuitable, then an hour window of when delivery would be on the day, it came within that time, and we're delighted with our new tap! Great service, can highly recommend
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First class service

Goods arrived fast, best prices I could find on line, great communiction
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Bad customer service and financial loss

Personally have not appreciated buying from this company. From receiving a batch of radiators bent and damaged during transit, being forced to help carry 50kg - 60kg radiators up stairs - in spite delivery note requirements, contradicting explanations from customer services, to finally confusing us with unplanned courier collection collecting incorrect parcels and damaging during transit. Result being a loss of £400 and complete denial of responsibility or assistance.

HeatandPlumb.com Information

About HeatandPlumb.com

Over 45,000 products available to buy 24 hours a day at www.heatandplumb.com. Everything for DIY enthusiasts and trade professionals, including boilers, bathroom suites, shower enclosures, taps, radiators, oil tanks, and much more!

Besök HeatandPlumb.com

Contacting HeatandPlumb.com

Ring på: 01208 812587
Vi finns här: 9 Dennis Lane
Stanmore Middlesex
Storbritannien

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