electricshop.com omdömen

electricshop.com omdömen

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After you have paid you are not their business anymore

I wouldn't recommend you buy any thing with this company ( they have few pages with different names ). Don't buy anything without read the police of the company. I bought a heardphones and they sent me the box open and also I wasn't happy with the quality of the sound. I readed the police of the company but I wasn't sure about what I read because they applied some fees depend the situation so I just called then to make sure that I misunderstood anything and their answerd of a lady was, " I can not adivise you anything you need to read the policy on the web" so I told her I think I understood it but I would like to speak with somebody to clarify one point beacuse I am sure so I need some hepl and she said to me " I am helping you, I can not adivise you anything you need to read the policy on the web". So it seem like they don't care their customer ones they had paid. So They sold me a hearphones with the box open and in a bad conditions and I can not refund them.
Strangewood Ltd

Svar från Strangewood Ltd

Dear Sir,

We are sorry to see your review above, and for the disappointment caused. A member of the team has spoken to you briefly regarding your order, and will call back later to establish the condition of the box on arrival and the contents. We can see the order is for over ear head phones and not in ear, we think this may be where the confusion has arisen. Your were referred to our terms on our web site as they give our customers full advice on our cancelation and return policy that you agree to when you place your order.

We look forward to discussing this later with you.

Kind regards
electricshop.com team
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A+++ EXCELLENT

Ordered Samsung HWF-551 soundbar on Friday evening. Contacted by email on Monday, with confirmation of delivery on Tuesday giving not only the time slot, but drivers name, and also the option to leave alternative delivery adress, ie. a neighbour if we were unable to receive delivery at home at the specified time. Great service, and also the best price available for this item. Will not hesitate to use this company again for future purchases.
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Excellent service!

Bought a 32 inch Samsung 3d smart tv from Electricshop.com. Within just 2 days it arrived! Fastest possible service for free delivery! I remember purchasing from them on a previous occasion also. The tv was amongst the cheapest prices available anywhere.
Amazing company. Trusted and definitely recommended.
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110% awesome :D

Absolutely brilliant service, had issues ordering on-line due to bank security checks, so ordered over the phone. The Electric Shop Sales Rep was imformative and helpful to the nth degree. Due to the issues I had with trying to place the order on-line he informed me he was call if he had any issues placing the order. Indeed I did get a call a few hours later, but it was to say that the order had gone thro ok, that I would receive an email confimation and he gave me my order number, confirmed delivery by DPD and that cos I placed the order for Express Deliver that I would receive the order the next day, and DPD would text me with an hour delivery slot. I received the email almost immediately and I received the text from DPD later the evening of the day I made the order. Indeed the item arrived the next day. What can I say, not only did I save myself over £70 on the purchase price if I had bought in a high street outlet but delivery was super fast speedy. I have already recommended Electric Shop to others and will continue to do so 100% perfect service.:D
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Professional,friendly and great value for money

I've done a lot of searching to find the next 'family' television and based on lots of reviews, etc I decided to go the whole hog and get a new F range Samsung 3D LED. Now the next, and probably the hardest thing to do after you decide on the product is to try and decide where to get it from! Whilst the price is very important I also look at the company I am looking to get it from, when they can deliver it and also how professional and knowledgeable they are. I had a short list of 4 online companies that included electricshop and after getting a very bad first impression of one on my list and another who almost wanted my money first before they would consider me as a true customer, it was down to 2 companies, one being electricshop. After a few very professional and fast responses (Fast being the best about this company!) - electricshop was the choice! I have ordered this now and its Friday and electricshop are able to deliver it next day service which is fantastic. But I have selected my own delivery day which was arranged and delivered on the day. well done! highly recommend to all and I will defiantly use them in the feature.
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Excellent value and service!

I phoned the company to discuss my plan to upgrade my TV and audio system. The customer service I received was first class, giving me plenty of options but listening to my needs and budget to give honest and clear advice. I ordered the equipment which arrived on the day stated. One item was damaged but this was the fault of the courier service. I needed some technical help when setting up and I was very pleased with the intelligent and patient responses to my questions. I shall definitely make this company my first port of call for future purchases
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Not only a great price, but the customer service was excellent

I had not used his site before, but I must say, I was very impressed with the service I got when I purchased my Samsung TV recently and will definitely come back! Having shopped around online first, electricshop.com had the cheapest price for the TV I wanted. I chose one of the packages they were offering and actually ended up saving even more! I was kept up to date with the progress of my order and the delivery went down without any hiccups... Highly recommended! (...and actually already have to all my friends!)
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terrible returns policy

I was charged £10 as a 'restock fee' when I returned my purchase. I both emailed to say I was returning it and returned it within 7 days. However they said because I did not mention that I was rejecting it according to the 'United Kingdoms Distance Selling Regulations' I had to be charged 10% of the cost of the item. I think this is outrageous, I have never been charged for a return by any other Company.

As a warning to anyone who does choose to use them and wants to return an item their exact words are 'In order to exercise your consumer rights and reject an order under the United Kingdoms Distance Selling Regulations the rejection must be received within 7 working days from the date of delivery in a durable form stating specifically that you are rejecting under this legislation.'

However I recommend that you go elsewhere!
Tercerdia1t tyckte detta omdöme var användbart
Strangewood Ltd

Svar från Strangewood Ltd

Dear Ms Bashford,

Please accept our sincere apologies, your comments have been duly noted. A member of the team has left a courtesy message today to apologise as we are naturally concerned to learn seven months after purchase that you are unhappy. We suggested that you may like to call us to discuss this further, we will try again as we would genuinely like to restore some faith in our Company.

Regards

electricshop.com team



Regards,

K McIlroy | Customer Services | HISPEK GROUP

8 Acrewood Way | Hatfield Road | St Albans | Herts | AL4 0JY

Tel: 01727 791122 | Fax: 01727 791163 | e: klm@hispek.com
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A Company definitely to be considered

Bought a AEG Upright Fridge Freezer.Good Service, speedy delivery and a great price.Would definitely recommend the company on my experience.
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Service with a Smile

I was trying to purchase a Yamaha RXV675 Amp and tried various shops to be told that the Amp had been delayed until the early part of June. I then tried Electric Shop who actually had one in stock. I checked this with them to make sure it was the new model, for which I received confirmation that it was. I then ordered it and paid for Special Delivery and had the Amp the following day. Excellent Service.
Scott, Edinburgh
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Superstore

Superstore recommend certainly have a pile of something from you.
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Fast, as advertised, great price.

Did exactly what they said, delivered very fast, kept me up to date and the kettle was cheaper through them than through other suppliers. Very happy.
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First class service and prices

Excellent company to deal with. Ordered on line, called within 24 hours to arrange suitable delivery time and day and delivered as agreed. Price was also best on offer so very happy customer all round!

PJM
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Good price and quick delivery!

I was seeking a specific Bosch Kettle and it was both in stock nand a very competitive price. Ordered Thursday and received Monday with free delivery; very happy.
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Good price and service, but non-existing packaging for expensive & fragile item.

I ordered a Humax HDR1000S Freesat PVR from ElectricShop. This was my first ever order with them. I chose ElectricShop as they were the cheapest reputable store I could find on the web. Order communication was good, and the item arrived promptly today.

However, when I opened the grey mail bag, I was very disappointed to discover that this item had just been shipped in its retail packaging, and not in a box. This is not ideal for fragile products that contain HDDs. I actually ordered a YouView box direct from Humax last week, and that was sent in a strong cardboard box and packed with additional airbags to insulate the product from the inevitable rough handling by couriers.

If Humax ship their products like this, then so should resellers of their products.
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Great Service Every Step of the Way

Bought the Fagor SPOUT7GF Freestanding Spoutnik Microwave which I am so pleased about. It looks so trendy in my kitchen!! Navigating around the website was so easy and I love paying via paypal & this online shop allows that so I am well pleased.
Next to John Lewis, I am happy to use this site again and again.
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Very good service, happy to recommend

Ordered 2 food processors on a bank holiday. Was phoned soon after to check I had meant to order 2 & hadn't made a (expensive) mistake. Was also offered a choice of delivery days, the soonest being just 2 days later. Was impressed with this service - very professional. Have already recommended the website to friends & family.
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Helpful staff and great prices

Best price available with easy purchasing and helpful staff keeping me informed of progress
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Exceeded my expectations

I ordered from this company as I would from any other Internet company. However the service I received was much better than the norm.

I provided a credit card with an old address on. Not only did they check before confirming the order, but the item arrived, via a decent cordite, very quickly - and with good communication too!

I'm VERY impressed with the service and pleased with the price.

Recommended!
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NO PROBLEMO

I purchased this online sunday,received courtesy call from a member of staff to confirm that the item would be delivered on the following wednesday. The item was delivered at approx 10am, The item being an lg nb2520a soundbar was nicely packaged and was undamaged. Excellent service and delivery by the electric shop would not hesitate to use them again.

Strangewood Ltd Support

Om företaget

Besök electricshop.com

Kontaktinformation

Ring på: 01727 791144
Vi finns här: 8 Acrewood Way, Hatfield Road, St. Albans
AL4 0JY Herts
Storbritannien

Kategori

Elektroniska varor

Hem & Trädgård

TV & Skärm

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