Easyjet omdömen

Easyjet omdömen

Otillräckligt
5.4
från 0 - 10
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Very positive experience

It was my first flight with Easyjet and it was all the way through a positive experience.
Easy ordering on their website, very friendly and competent staff.
Looking forward to the next trip with Easyjet.
Only problem was the customers who had not familiarized themselves with Easyjet's baggage policy, which gave little delay.
But Easyjet can not help that some of their customers do not bother to familiarize themselves with the baggage policy
(Google Translate)
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Nie wieder EasyJet - never again EasyJet.

Wir haben unsere Ferien im wunderschönen Cornwall (England) verbracht und mit EasyJet unseren Hin- und Rückflug Basel - London Gatwick gebucht. So weit, so gut. Zuhause angekommen, mussten wir leider feststellen, dass eine Schalenhälfte eines unserer Koffer ausgebeult war. Zusätzlich war ein Zahlenschloss demoliert und nach dem Öffnen nicht mehr einsatzfähig. Da wir EasyJet nicht telefonisch erreichen konnten (EasyJet bietet natürlich auch keine Hotline an), informierte uns schließlich eine Dame vom Fundbüro des EuroAirport, das EasyJet grundsätzlich bei nur "leicht beschädigten" Koffern nicht für den entstandenen Schaden aufkommt und haftet.
Wir haben uns daher entschlossen, mit diesen Pfennigfuchsern nicht mehr zu fliegen. Zum Glück gibt es ja noch andere Fluggesellschaften, nicht wahr?

We spent our holiday in beautiful Cornwall (England) and booked our Basel - London Gatwick tickets with EasyJet. So far, so good. At home, we had to find out unfortunately that one of our suitcases was partly dented inside. In addition, a combination lock was demolished and can´t be used any longer. Since we could not reach EasyJet by phone ( EasyJet offers no hotline, of course) a lady from the “lost property office” at EuroAirport finally informed us that EasyJet basically does not feel liable and thus does not cover any repair expenses related to "slightly damaged" suitcases. We have therefore decided not to fly with these penny-pinchers in future. Luckily, there are still other airlines, aren´t there?
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Easyjet? Ha, there's nothing 'easy' about this airline!

Easyjet charge excessive fees for excess baggage and what they fail to tell you is that you will be charged both ways! The smug staff take great pleasure in taking your money off you. If you are contemplating flying with this airline do not take anything of any value with you. They fail to check items in properly and are not prepared to help when they go missing. They lost our pushchair; ruined our holiday and charged us a huge amount of money for nothing. You have been warned: avoid this awful airline at all costs!
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They will be right even when their wrong

I travelled with easyjet on 22nd March 2013 from Liverpool. It was an early morning flight and there was a little snow on the ground and an icy wind. My flight was due out 2nd of the morning. After the plane pushed back and taxied onto the apron, on time, we then stopped there for the next 4 hours. We were given several reasons why we were stuck there including waiting for the de icing bower to the bower having run out of de icing fluid. However during the 4 hours a least 5 other flights took off ahead of us.
I emailed to easyjet customer service explaining my complaint and asking for compensation for my delay. I use that description customer service lightly as service is not what you get. My reply was a stock letter apologising for my flight cancellation! I emailed back and received another apology not specific to my complaint. I then wrote to the CEO of Easyjet. My email was passed to her secretary. The 1st email was the same sorry this sorry that, not our fault, everyone else to blame, no compensation. I emailed back with bullet points, other aircraft able to fly, poor organisation of de icing, no technical problems with my aircraft, not exceptional weather ect. Suddenly the reply was all about bad weather. Snow, ice, other companies having problems because of the weather, lack of man power the letter droned on and on but no compensation. Easyjet right even when their wrong.
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Des voyous

Attention : Easy Jet appilque à la lettre SA nouvelle politique pour les bagages en cabine. Ma valise mesure 56 cm (standard international), soit 6 cm de plus que le standard Easy Jet pour les bagages cabine. J'ai du payer 50 €( !!!! ) soit plus cher que le prix du billet lui même pour mettre mon bagage en soute, sans quoi, ils me refusaient d'embarquer.
Evitez Easy Jet quand vous le pouvez. Les tarifs de façade sont des pièges.
Le SAV est déplorable. Ils m'ont répondu que je n'avais qu'à lire les CGV (31 articles écrits petit).
Pour moi, EasyJet, c'est TER MI Né !!!

Lisez ça : Le tribunal a ordonné la suppression de ces 23 clauses figurant dans les conditions imposées aux passagers "sous astreinte de 150 € par clause et par jour de retard". EasyJet a 60 jours pour se mettre en conformité, avant de devoir payer ces astreintes.

EasyJet devra également verser 30.000 € de dommages et intérêts à l'association de consommateurs UFC Que Choisir qui avait porté l'affaire devant la justice parisienne et faire à ses frais la publicité de cette décision de justice dans les quotidiens Le Monde, Le Parisien et Libération, ainsi que sur son site Internet.
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Avoid this airline company at all cost!

Be careful! the easyjet assistants can make you lost your flight if you complain against their policies or the high fees they charge.

Today, 29th July 2013, the flight assistant in Catania for easyjet, after we complain about the 50 euros per laptop bag that we though were included on the ticket fees (as in all the other airline company) started to answer in a very unprofessional way, such as: " stop complain, if you want to board you have to pay or I will close the gate right now" or "pay now or leave"; after all that, not happy of this quarrelsome behavior, she also dared to point and wave her index finger straight on my face; because of this outrageous behavior, I lost my temper, rise my voice and slam my suitcase on the floor. After that, the assistant, finally obtain what she was looking for and let us out of the airplane.

She did not care about the fact that we had to come back to work tonight, that we would have sued the company for this ridiculous behavior and that the airplane would have left the airport with a large delay.

Be very careful when dealing with this airline!!! They are not professionals.
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Let, billigt og smertefrit

Tog en tur til Rom (fra Katrup) i sommeren 2013. Billigt, hurtigt og fin service.
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Forsinkelser og dårlig information

Rejste med Easyjet fra København til Paris CDG 8/7-2013. I lufthavnen startede vi med at stå i bagegedrop-kø 45 min. Man undres over, hvorfor man skal checke ind hjemmefra, når man alligevel skal stå i kø for at få bagagen med. Easyjets skranke var i øvrigt den eneste i terminal 2, hvor der var nævneværdig kø; der var også kun 3 deske åbne.
Vi får at vide, at flyet afgår fra F-terminalen. Ankommet derud er der ingen information på skærmene om vores fly, et kvarter før boardingen skulle begynde. Vi skynder os tilbage til terminal 3 (500 m) for at tjekke, om vi er gået til en forkert gate. Her kan vi på oversigtstavlen se, at flyet er 1 t 35 min forsinket. Det var der ingen information om i F-terminalen.
Der er ingen kompensation i flyet for forsinkelsen. Noget at drikke kunne måske have været passende. Til gengæld, da vi køber en flaske kildevand og betaler med 50 DKK, mener stewardessen, at det nok passer med de 2,50 €, som den koster, det siger hendes regnemaskine nemlig. Efter længere parlamenteren får vi hende og en anden hidkaldt steward overbevist om, at det nok er forkert, får 50'eren tilbage og betaler med euro lånt af en medpassager.
Hjemturen 20. juli: Ligeledes forsinket, denne gang 1 t 45 minutter. Heller ikke her tilbud om en vand eller en kop kaffe som kompensation for ventetiden.
Så vores samlede oplevelse af Easyjet: Forsinkelse på minimum 1½ time på 100% af afgangene. Booking-nr. ELCXTSQ.
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All good

Good flight from Liverpool - Madrid, only lost a star as flight was slightly delayed. Crew were superb.
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Godt, billigt og nemt overskueligt

Fløj d. 7/7-13 fra CPH til Stansted og tilbage 15/7-13. Ingen forsinkelser, sødt personale. Generelt ganske godt selskab. Den eneste ulempe er nok den trange plads i flyet. Men på en kort tur som denne var det ok.
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Ganske udemærket oplevelse

Fløj d. 12/7-13 fra CPH til Stansted og tilbage 14/7-13. Ingen forsinkelser, sødt personale. Generelt ganske godt selskab. Eneste minus er nok den trange plads i flyet. Men på den korte tur var det ok.
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Easyjet Staff are great

I have been using Easyjet for over 4 years, and I must say the staff are amazing. Always polite and always very helpful to my families needs.
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Easy Jet excells in highsky robbery !

I can't believe Easy Jet charged me 88.18 EUROS for a flight that I cancelled because an EXTRA (a second) hold bag (even though you pay for it) does **NOT** allow the passenger to carry extra weight. As far as I'm concerned, the airlines sucks.
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5 timers forsinkelse og hvor var easyjet?

Fra Manchester i dag, 18 Juni. Var flyet 5 timer forsinket.
Ingen erstatning, ingen information og ingen personale. Kaos og ubehag.
Nu begynder easyjets fly at blive gamle og slidte, derfor kommer der flere og flere tekniske problemer. Og de har inge beredskab og personale at klare problemer.
Sådan noget easyshit!
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no common sense

Easyjet left us waiting in a bus outside the plane for over half an hour. With no reason. The fact that no one even bothered to let us know what was happening was appalling. I know delays happen but it's the principal. You should keep your customers updated. Still no reply from my letter after 4weeks
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Great Service, as good as the non low cost.

Just back from a trip to Barcelona, every single time I've been with BA there have been delays, but not once with EasyJet. You really do get a decent service, although its harder and harder to get really cheap tickets these days.
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You get what you pay for

The new iPhone app is simple and easy to use, no problems with the booking or flight.

I'd love to fly business or first but easyjet does what it says on the tin.
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"Billiger" war einmal, sehr teure Airline inzwischen, an Bord leider sehr unfreundlich !!!

Als 1,95 m Riese wird man auch an Bord abgewimmelt. Wenn man automatisch beim online-check-in einen Sitzplatz zwangszugewiesen bekommt, hat man an Bord keine Chance zu wechseln. Ich kann nun gar nicht in der Sardinendose sitzen. Wenn die das sehen ist es der Crew völlig egal. Die gesamte Emergencyreihe war frei, aber man muss 20 Euro zahlen wenn man da sitzen will.
Es ist in meinen Augen Diskriminierung, da man nichts für seine Größe kann und ich für einen Sitzplatz bereites gezahlt habe und da erwarte ich dass ich auch einen Platz bekomme wo ich reinpasse. Dies hab ich bereits 3 mal erlebt 2013.

Die Preise sind teilweise eine Frechheit, die sind teurer als Lufthansa, easyjet war mal günstig, nun nur noch Massenware. Ich werde versuchen diese Airline in Zukunft zu vermeiden und auch anderen davon abzuraten
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Valido

Milano - Barcellona in rapporto al prezzo molto valido. Booking on-line semplice, imbarco quasi puntuale (10 minuti di ritardo), aereo pulito e sedili funzionanti premesso che è la prima volta che la utilizzo
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Quick, easy and smooth.

I recently flew out to Dortmund to watch Borussia Dortmund play, and easyJet were our only option, we flew with them from Luton and they were fantastic both flying out to Germany and flying home as well!

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Book cheap flights online with easyJet. Low cost flights to top European destinations - grab a deal that fits your budget. Bargain flights to Spain, France, Germany, Italy and more. Visit our partner sites for great value hotels and car rental deals.

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