Easyjet omdömen

Easyjet omdömen

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DO NOT USE THIS COMPANY

The difference between easyjet and full service airlines is generally quite small these days and my advice would be - always pay the difference

Booked a flight to Milan from Luton, after the booking contacted customer services to upgrade to extra legroom seats. they did this for the return flight but not the departing flight but charged me for both

The day we were due to depart the return flight is cancelled, not only did we have to rebook on a more expensive later flight they refused to honour the extra legroom i'd purchased previously

For years i've managed to avoid easyjet and hope to do so for many years to come
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Dishonest company and rude service in Paris Orly

Dear CEO of EasyJet Ms. Carolyn,

During 2nd March,
My baggage drop checked in procedure was smooth, I purchased 40kg but I only checked in 23kgs, I didnt check in my carry on luggage since the check in luggage lady officer said it was within the right dimension to be stored in the overhead compartment above my seat.

During the queue to board the flight at Hall B Gate05, a jet star customer service lady prevented me from boarding the flight due to my carry on baggage dimension. Out of a sudden, she told me that my cabin luggages wheel is beyond the dimension limit therefore I need to checked in my luggage and pay extra cabin fare of EUR55. Even when its only 4kgs.

There are plenty of couple infront of me who were forced to pay when their cabin bags are way smaller than mine and they are told no hand purse as well. I was in shock. And there are actually many passengers with cabin bags being allowed to board the plane that are bigger than mine.

Then the other lady told me we're not going to charge you since everyone needs to check in their cabin bag because the overhead compartments are full which is a complete lie after I found out about the empty compartment area upon boarding the plane.

Then I was the last passenger to be hold back when everyone has already boarded the plane and I am forced to pay again and your easyjet staff was rudely exclaiming, "you dont want to pay money, you dont fly, you buy ticket again more money."

All your incompetent staffs ignore my explanation on the fact that I have purchased a 40kg worth of baggage and only checked in 23kg baggage. Aside from the fact that none of your staff showed me basic courtesy as an easyjet paying passenger. I dont like how I am treated rudely and I feel like seriously cheated. Is it because I am asian? First one girl say yes, then no, then yes again.

I asked to speak to the supervisor, she was around and amazingly she is way more rude than the rest of the ladies there. Her name is Celine, she dont even look at me, she just shook her head and show me her chasing off hands signal. Like I am a stray dog. She proudly shows her name tag with a 5cm bitchy pout in her lips when I asked "may I know whats your name?" That is how your supervisor is.

She just said you want to fly you pay. I dont know if this is how easy jet train their staff is, to be rude to everyone? Even a customer service supervisor act with the worst attitude I ever encountered in my life?

I know I only payed 300euro for two person, but I do not deserve to be treated like a criminal in the airport. I dont mind paying even more if they talked to me nicely "sorry mam, this is our rules. We need to follow" or "yes mam, i cant do anything, i am sorry but this cabin luggage must be checked in, im sorry for the wrong information and I thanked you for your understanding, but you really need to pay for the extra charges".

Isnt it easy and nice? Not just chase me like a dog and keep on saying money money money money, pay pay pay pay. It just shows how cheapo is the quality of your human resource in Paris.
I read your profile in the air flight magazine, that you are proud with your achievement for easy jet. Sadly you might need to send them for more training or raise your qualification standard for customer service officers and find someone that appreciate their job and position.

As a world class budget airline with A powerful CEO like you, I am sure you deserve better quality of appreciation than this.

All the best for your business Ms. Carolyn.
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Dyr fornøjelse for nybegyndere.

Uoverskuelig proces og i løbet af bestilling og betaling for en rejse til min søn, blev det klart at billigt ikke er det ord jeg vil bruge om hverken Mr. Jet eller EasyJet. Dog vil jeg sige at det meste er begynderfejl, som indtil videre har kostet ekstra 1.000,- kr.
1. Ved bestilling af billetten lykkedes det mig ikke at finde det sted hvor man kan tilføje at der også skal indgå bagage.
2. Ved betaling for fly billetten kommer der et kreditkort betalingsgebyr på 200,- kr.!!!! og et Mr. Jet administrationsgebyr på 59,- kr.!
3. Efterfølgende viste det sig at billetten blev udstedt til mig, som kreditkort indehaver (der var godt nok noget på hjemmesiden med et afkrydsningsfelt, hvor teksten var noget i stil med om jeg foretog denne bestilling for en anden. Jeg var ikke opmærksom på at det kunne have betydning for navnet på boardingkortet, men troede det handlede om noget helt andet). Dette resulterede i at jeg efterfølgende måtte ind på EasyJets hjemmeside og foretage navneændring, sådan at min søns navn kom til at stå på de boardingkort jeg selv skulle udskrive. Denne lille ændring (foretaget før check-in eller noget som helst andet, som kunne have begrundet en besværliggjort proces og dermed ekstra omkostning) kostede 720,- kr. plus et kortgebyr på 10,80 kr.
Indtil videre har en rejse noteret til at koste ca. 1.058,- altså kostet det dobbelte. Dertil kommer at udgift for bagagen endnu ikke er indregnet og den udgør ifølge EasyJets hjemmeside et sted mellem 25 - 30 £ hver vej oveni.
Fremover vil jeg helt klar gå efter de billetter som er lidt dyrere og så håbe at servicen er markant bedre og dermed billigere!!!
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Terrible and utterly useless customer service - amends or problems always cause issues and cost money.

Buyer beware, this company is anything but 'Easy' to deal with.
I recently made a booking with Easyjet in which I made an error on the month of the outgoing flights - March instead of April. I called up within half an hour to make an amend, and was told by the operator 'no problem, it's an additional 990.00 GBP to amend your flights'. They also refused to cancel the booking without charging me a 30.00GBP per-person cancelation fee. Given that it was clearly either an error with the UI of the booking system or a genuine mistake, either way they should have provided a complete refund - their charges are completely bogus in this respect. The did offer flight vouchers, to the full value of the flights - but that's not what I asked for, nor what was appropriate given the circumstances. 1 extra star for trying, even though it took over a day worth of wrangling.
Contrast this with the treatment you get from BA - if there is a problem, you call and they cancel (within 24 hours) - no questions asked.

Other than that, they also charge like bulls for absolutely everything (amends, luggage etc) - no longer are they an attractive option as a low-cost airline, in fact in many cases their flights are more expensive than the big carriers. Not sure what the business model is going forward for these people, if it's not a budget/mid-tier airline and if it doesn't have excellent customer service, then what's their game?
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ottima esperienza

semplicissimo prenotare, veloce il ceck in on line, molto buono il giudizio sull'aeromobile ed il volo. Citazione a parte al comandante italiano del volo malaga milano che ci ha spesso riferito sul volo. Buonissimo il servizio a bordo,pulite ed efficenti le toilelettes
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Budget travel that is not a fright show.

I use EasyJet on a couple of routes, and have had by-and-large very good experiences with them. (London to Milan, Paphos & Madrid)

Sure, it is travel, and there have been delays and things that have not always been ideal. But in most cases issues have been resolved with good cheer and a smile. I would even commend them for their help when I booked my flights on the wrong day to Milan. It was complete user error, but when I contacted them immediately - they made the alterations with no fuss. So thanks.
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Always excellent service at the best price!

I have flown with Easyjet many times and always receive excellent service at the most reasonable prices. I took ill the night before travelling ( bad tummy after a meal in Bulgaia) felt sooo ill on flight and was 'cared' for by the 2 most dedicated and lovely male cabin crew, I'll never forget how good they were, thanks guys and Easyjet!
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Awful ground staff in Spain

Returning from Alicante on the 11.25 flight out to Gatwick last Thursday and we encounter the worst ground staff customer service ever. At the gate the guy was in the box to check the passports but the Easyjet Ground staff arrived late and were then rude to passengers, nothing was set out for speedy boarding we sorted our selves out. We were informed at check in that we were only allowed to have once piece of hand luggage despite our other bag being very small which easily fits under the seat and a tiny hand bag. When we went to the gate I was rudely infomed by the ground staff member that I would not take both bags and would have to pay £50.00 to put one of the bags into the hold. I questioned this as both bags together would still fit under the seat and my handbag so tiny that it would fit in the net bag or under the seat it was a flat bag A5 paper size. The ground staff member shouted at me I told you this earlier. (she was a slim spanish lady with short dark curly hair) I felt less than an inch high and was not happy with the way I had been shouted at. I asked why it is that other people were allowed numerous bags from duty free and was told this is different! (Apparently the duty free ad Easy jet have a tie in to allow additional hand baggage) not knowing this I refused a plastic carrier bag at the duty free and placed my duty free goods in my hand luggage but as I did not have a plastic duty free bag I was not allowed to take it out and carry it on. Instead I had the humilliation of unpacking my hand baggage at the gate taking the personal items out of my hand bag and stuffing them into my jacket pockets with other items from my hand luggage to fit the bag in so I had one piece of baggage. (ironically I took a small hand baggage bag to be helpful as in the past the staff had difficulties with accommodating the bags in the cabin. I shall not be doing this again.) The ground staff member was standing over me the whole time constantly asking if I was going to put one bag into the hold. I said no way! My two pieces combined were well withing the limits but next time I shall take the largest possible bag with me which will make it more awkward to accommodate in the cabin. The ground staff member simply said Don't complain to me complain to the company, she did not give a dam about customer service and how she spoke to customers.
When we boarded the flight the on board crew were lovely, really pleasant. such a shame that this is not presented with Easyjet staff on the gates and at check in.
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Wing nearly hit runway on landing

14 February 2014, Our plane went mad, wing nearly hit run way, Pilot had to abandon the land at luton airport and flew back up full force, alarms going off, people screaming and vomiting rough as hell like the worst theme park ride, My body went numb I was so scared as we flew back up! Then to be told we have to land at another airport as we nearly died at this one! Flew us to stanstead, that land was hell! Pilot said in 25 years that hasn't happened to him, we had a lucky escape someone watching over us! He the flew us to stanstead! People praying doing rosary all sorts! So many planes had to divert it was manic once landed could not get off for 1 hour 30 min. At that point pilot explain the serious position we were in! The pilot did his best, but I still don't understand why easyjet let our plane try to land at an Airport with gale force wind that nearly killed us. We just got an email of apology for the inconvenience cause. Once at stanstead passengers had to wait up to 3 hour to get luggage off the plane due to the back log of flights having to divert there. The got us a coach to luton but it was a long wait and after out land at stanstead at passed 23.30 hrs we never got to luton till 4.30am the next morning. I'm grateful to be alive.
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A great British success story!!

Some of the anti Easyjet reviews on this site are ridiculous. I have flown with them hundreds of times and they are without doubt the cream of the budget airlines. Modern planes, punctual,good staff and an easy to work website. People who moan about the extras for baggage should understand that for what they are paying Easyjet are entitled to make up some of their costs by the additional charges. How about traveling light and just taking cabin baggage. Remember at the end of the day you are paying not much more than a decent meal for 4 and it puts it into some sort of perspective. We spend too much time knocking great British entrepreneurial successes. Easyjet were nowhere 20 years ago,now they are leaders of European aviation.Take some pride in that for goodness sake!!
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Useless company who have no idea what they are doing!

After being on the phone for over 40 minuets yesterday to be told that i would be charged an extra £180 because of there rubbish difficult to navigate website. I am appalled both by easy jets customer service and easyjet itself . i wanted to book for three people to fly from Bristol airport on the 12th- 15th September. But instead there site had other plans to book me in for different dates. Yet they expect me to pay for there mistake! I think its disgusting! i thought after being on the phone for 40 mins and the phone bill i will receive is enough of a payment to change me flights over. because of there mistake one of my flights not be used and 3 other people will not be coming with us!

Easyjet have not only given me a big phone bill this month but they have ruined my holiday. They also have the rudest most useless staff that i have ever had the mis fortune of dealing with.
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Don't rake it even by mistake

We were going to Portugal. We had 3 small bags, which we had to pass through some kind of meter to check the bag size. Our Three bags just could not go inside because they were only 2 mm larger. So, one bag for each of us we had to pay 50 euros per bag (However, transfer of the bags was much more expensive than the goods were inside)
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Just try to get any money back when there is a problem

Had to wait over an hour for luggage at Gatwick - if i had been a hour late would easyjet let me on another flight for free - think not. I asked for the luggage charge to be refunded - sorry no. Typical rip off company once they have your money they just don't care whatever goes wrong
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On TIme, Friendly Staff and Cheap Tickets.

I have flown with easyJet around 8-10 times over the last three years and have never experienced any problems. Always flown from London Stansted and once into Southend. Staff are always very helpful (especially the cabin crew on the Southend flight) and every time I've booked, I have always been shocked at how reasonably priced the seats are for the service that I am repeatedly given. None of the flights I've ever taken with easyJet have landed late and in most cases they usually touch down slight early which is a real bonus!!

I am actually using them this week for a city break so let's hope they live up to the reputation.
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The Great Baggage Con!

Well as 2014 rolls in it seems Easyjet have decided to try to squeeze even more money out of their passengers whilst offering less.

Now you can't take a snowboard bag with clothing/gear included (called a coffin bag) like you used to be able to do and they've reduced the weight from 32kg to 20kg... but here's the killer... they're charging MORE! So before it would have cost me £58 (even that's ridiculous) to take my gear over and back. Now it will cost me £84 and I have to carry TWO bags instead of one.

So they've lost my three trips a year business as I'm now more inclined to either drive or fly with Ryanair... and THAT'S getting desperate.

Shame on you Easyjet!
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Vel ok?

Jeg mindedes ikke have kommet ud for overraskelser.

Hvis jeg husker ret er der er del gebyrer de forsøger at sælge ekstra, blandt andet check-in bagage.
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I felt trapped.

The EASYJET airlines Trap.

Last month while visiting relatives in England I booked a flight within Europe with easyJet airlines. The flight left out of Liverpool which was the closest airport to my relatives. The price of the flight was quite reasonable especially as I did not have any luggage to check. My wife and I just had a carryon bag each.
The requirements for travel allowed for one carryon with no extra hand baggage, unlike the USA where a laptop bag or purse is allowed also. The requirements stated the measurements for the carryon in metric sizes. I did not concern myself with this as I have flown worldwide with my carryon bag and never have had it refused in the cabin overhead. In fact I had purchased my carryon bag in England a year before and it had fit in all overhead compartments on numerous flights.
With no check-in luggage easyJet airlines requests that you check in online, print you boarding pass and go directly to the gate at the airport. We did this but when we started to board we were stopped by the boarding personnel and told our bags were too large. They had a size test cradle by the gate and when I put my bag in to test it did fit except for the wheels. In fact it fit in at an angle with less than half an inch of wheel restricting it.
Looking at the gate attendant I expected to get an approval but was told our bags would need to be checked into the aircraft's hold. I figured that would be a minor inconvenience but I had no choice as the plane was boarding.
Then I was told for each bag there was a charge of 40 English Pounds about $70 US (worse if you changed money at the airport). It was a wonderful trap; either you pay up now or you can't take your luggage or you don't take the flight.
I paid about $140 with a credit card right there (what a stroke of luck they had a credit card machine and the procedure in place to process them). This charge turned out to be more than the cost of the tickets.
I suspect - but can't verify - that someone in the employ of Easyjet airlines measured the typical carryon bag sold in many stores, even in England, and created a bag test cradle "one centimeter" smaller (see, I do know the metric terminology even though I don't carry a metric tape measure to the airport).
I considered cancelling the credit card charge after I got off the flight and I had my luggage in my hand but that would probable cause much more hassle with demand notices in the future. Instead I wrote this post so other folks would not fall into the same trap.
PS I'm going to look for a children's bag for when I ever need to fly easyJet again, assuming they don't get wise to that size bag or remove the overhead compartments from their aircraft.
B Dickinson
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Need some work on customer service area

It is good but they need to work on their customer service.
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Easyjet, much better than some budget airlines I could mention!

I've flown with easyjet four times now and have had no problems at all so far. There are a couple of niggles I could raise and grumble on about such as the luggage space free for all, the comically silly speedy boarding or the attempts at selling you stuff but all in all what do you expect from a budget airline? If this is what they have to do to keep the prices down then hell, i'm happy to grin and bare it and afterall, if it wasn't for their cheap prices I wouldn't have been able to afford to visit three different countries in the last few months! (Malta end of November :))
A few bullit points.
-I've yet to meet an unfriendly member of staff.
-My flights have taken off on time and have arrived at their destination early.
-The cabins were clean but a bit cramped for my long legs. I find numbum kicks in around the hour mark but I'm too tight to pay for the extra legroom!
-The flight staff are helpful and attentive, how they keep on smiling is beyond me!
-Not much more i can say really, I have yet to try the food so can't report on that.

So, going by my meagre experiences I can happily recommend easyjet but I would also strongly advise you to read their rules carefully. Any mistake you make will prove costly.

As a footnote the amount of people that i've seen turning up at the gate dragging bulging suitcases that are obviously too large to bring on as cabin luggage baffles me. Generally they stamp their feet and rant at the staff, blaming everybody but themselves when they're informed that they will have to pay a heavy fine for their duty free stuffed uber-suitcase to be placed in the hold.
It's not easyjet's fault folks, It's intirely the fault of the person who failed to find out about the luggage guidelines! Ignorance is no excuse, the easyjet website is beautifully simple and concise, even I can understand it. The luggage rules are there in black and white, read them and you won't go wrong!

Happy flying folks!

Bren
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Avoid at all costs.

Easy Jet used to be really good but now it has become a real joke. Often more expensive than flag airlines such as Swiss, yet lacking the standard of service provided by those airlines (such as being inlusive of meals and bagage charge). Basically, Easy Jet has not upgraded its services, only has put prices up!!!

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