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I always use Company Formations 247 when setting up Ltd companies for my clients. The application is very straightforward using plain english and helpful pointers if you forget to enter something. Very impressed
They forward mail under the wrong name. I have complained about this twice via e-mail. Both e-mails were simply ignored.
Whenever they do contact me by e-mail they get my name wrong even though it's clearly spelled right there in the "From" field of the e-mail. I have mentioned this not just once or twice but THRICE. What's the result? They STILL manage to get it wrong each and every time they contact me.
Now upon asking for a refund they sent me an e-mail stating that they would make my home address public by changing the registered office to said address if I don't respond within 24 hours. I have spent money to make sure that even the director's address is with Company Formations so that my home address will always remain confidential. And yet, here we are, them telling me they are going to make it public if I don't respond to their inquiry within 24 hours.
This is simply the most incompetent company I have ever seen my entire life. First they ignore e-mail after e-mail and then they are "sorry" that I am "unhappy" (their words) when asking for a refund. I guess they didn't see that coming when they outright ignore one complaint after another.
Edit: Since I can't post a comment to a comment here is my reply.
- You say you have been asking for that for "several weeks" when it has only been several DAYS. Can't read a calendar? Or do you want to make your claim more believable by exaggerating what has happened?
- You say you are going to change the address to the forwarding address yet in your communication with me you talked about using my home address. Which is it? Can't get your own claims straight?
- You didn't talk about how mail was forwarded wrongly not just once but TWICE. Didn't feel the need to address the very thing that started this whole problem in the first place?
- You didn't talk about how you ignored my complaints about the wrongly forwarded mail. I complained about this TWICE and nothing has happened. Together with my post here that makes it THRICE that you ignored my complaints.
- Instead of addressing my concerns all you seem to be able to do is say you're "sorry" that I'm "unhappy". Yes, because you didn't see it coming that I would be "unhappy" when you FORWARD MAIL WRONGLY and when you IGNORE TWO COMPLAINTS. Are you that dense?
Looking at other sites and reviews I opted for Company Formations 247. The site is clean, easy to use and the whole process was done in 20 minutes. Got the final email confirmation within a few hours all posted and ready to go. it just did what it said... Excellent!