Blackcircles.com omdömen

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Awful Experience

I just wanted to let you know about the bad experience that I have recently had with a garage Blackcircles uses below

HiQ Henley
Motor Sport House, Fairview Estate, Reading Road
Henley on Thames

I dropped my car off at about 8:50am and gave them my details and asked for the N/S/F tyre to be changed

The lady behind the desk said ok, no problem we will call you when it has been completed.

I received no call, so went down there at 2pm to see what had happened?

On my arrival I noticed they had changed the wrong tyre

After her chatting to the mechanic and coming back, she said "was that not the one you wanted replacing?" I said "no. It is the front one, like I told you this morning."

Plus she didn’t have my telephone number to call me and didn’t think about asking for it even though I said the tyre was ordered through Blackcircle (apparently you they do not give out customers numbers?)

Then after chatting to the mechanic I said can you just put the old one (toyo proxes) back onto the front wheel as I know that it is ok and I will switch the wheels over later (front to back)

So after 10 mins wait I go out and he has swapped over the wheels (front to back) but has put another tyre (not my original toyo proxes) on the wheel, even though I stated the old one was a Toyo Proxes. (Which is the same as all the other tyres on the car apart from the new Hankook.)

I now have a Good Year with a little more tread on instead of my old tyre which is nice, I just hope that this doesn’t have a slow puncture and that this was the reason it was changed.

And to top this all off I get back to work and one of the wheel nuts/bolts is missing the plastic cap/cover. I have since been back to the garage to ask for the missing cap/cover and they can't find it.

So all in all I will not be using this company ever again, and this reflects badly on Blackcircles as a company for using them.
Blackcircles.com

Svar från Blackcircles.com

Dear Mr Chandler

Thank you for taking your time to review your order –we are sorry to hear that our service has not fully met your expectations.

Our records indicate that our customer service manager responded to your original e-mail regarding your complaint on March 1st and we can only apologise again for your experience.

We hope that this will not deter you from trying us in the future.

Kindest regards

Blackcircles.com
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Omdöme av bekräftad köpare

Excellent

Excellent service, prompt, efficient and good service from the garage. Would definitely recommend the service to anyone thinking of buying new tyres
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Omdöme av bekräftad köpare

customer service that should be the "Norm"

Using blackcircle was easy, reliable and also value for money. The garage I could choose from was ok - the one I used was polite and the whole customer service received was great .... I would definitely recommend to my family and friends. From searching for the correct tyres, to placing the order and the great communication updating me of my order and the fitting was a good experience .... the only downside is that I had to pay for them :-(
Thanks
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Omdöme av bekräftad köpare

Easiest and cheapest way I have ever bought tyres

The website was easy to follow and the whole experience was hassle free in and out of the supplier within 30 min. they took me straight away no waiting . excellent 5 star
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Omdöme av bekräftad köpare

easy ordering - great price

Easy ordering - good service when rearranging appointment for fitting. Good local fitter recommended. (Got the tyres I had wanted previously but had been unable to source locally, and at a great price) . Turned up, tyres fitted no hassle, drove away. Simples
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Omdöme av bekräftad köpare

Good Prices and would use them again

Painless process to purchase the tyre. The garage I uses for servicing was on the list of people to fit them which gave me the confidence to use them.
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Omdöme av bekräftad köpare

Easy Hassle Free Service

Blackcircles.com makes their competitors look like expensive dinosaurs. Try them and see for yourself.
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Omdöme av bekräftad köpare

I am very happy how quick and easy it was to get the new tyres

i was looking on the web for tyres for my maserati as these are not available locally. it was easy and very quick.i arranged a bank transfer and arranged with tnt to pick them from head office.i think this was all done in 10 days . thanks again i will definitly recomend you.
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Blackcircles for "all round" service

I have used Blackcircles for my last five cars
Audi coupe quattro
VW golf
VW Polo
Audi S3
VW Caddy
for winter tyres too and find their prices very competitive and service is second to none
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Omdöme av bekräftad köpare

Really friendly and efficient service

Friendly voice on the phone and the fitter was quick and diligent. Excellent!
(hankook tyres are great as well!)
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Omdöme av bekräftad köpare

fast, polite service

Friendly, quick service.
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Great Price and Service - For the 3rd Time.

This is the third time I’ve ordered my tyres from Black Circles and once again I was delighted. I simply logged onto the website choose the same tires as last time and booked my fitting garage. To my surprise I found that my local garage has recently started fitting tires for Black Circles and they are less than a mile away from my house.
The tires were at the garage as arranged (I live in the north of Scotland) and I was on way within 20 minutes.
I’m extremely happy with this transaction.
My last 2 dealings with the company had minor hitches but these were quickly resolved.
I would highly recommend Black Circles to anyone.
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Omdöme av bekräftad köpare

good experience!

Very happy with all aspects of our purchase.No hassles,pain free experience! Will use again
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Omdöme av bekräftad köpare

Better than expected

The ease of ordering was so pleasing , just a little concerned as to will they be at the fitting company , ?yes they where there and when I pulled up went into reception . Just mentioned my name , the receptionist said , your tyres are here and we are ready to fit then , four tyres fitted and away within 30 minutes great . Will certainly use again , and recommend this service
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Omdöme av bekräftad köpare

Good tyres, great service, fantastic price

Did as it said. Tyres as advertised, fitted when they said, at the price they said, NO EXTRAS, valves, balancing all included. Very happy, definitely recommend, will use again.
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Omdöme av bekräftad köpare

Absolutely xcellent service and proactive support

This is now the second time that I have used Black Circle, and it will NOTbe the last!. This experience was even better than the first. Selection of tyres, sizes, brands etc. on the web site is very good. Only 4 stars as the additional info I would want to see on the web site is asymmetric and directional information related to the tyre choice. Picky I know but it is a factor (albeit a small one) in my decision. Tesco points are also a welcome benefit.
Service should be 6 stars, I was contacted by Black Circle as the garage slot that I had selected turned out not to be available. An equally suitable alternative was provided. I will use Black circle as a matter of personal choice next time. Many thanks.
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Omdöme av bekräftad köpare

Good

Good price and convenient locations. Better than going to kwik fit!
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Omdöme av bekräftad köpare

Excellent service, Thank you

Easy to use site, all rantings clearly shown to enable the customer to select the best product.
Prompt and efficient ordering with shipment updates
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Omdöme av bekräftad köpare

A safe & secure first class service at a competative price !

I recently took one our cars to have a fault on the gearbox checked at Spireautos of Chesterfield who are a trustworthy garage, within the hour i got a phone call to say one of the rear tyres was starting to perish, so having used Blackcircles before I went on their easy to use website and found the required tyre with its fitted cost, before I ordered I phoned local tyre fitting outlets but none were able to compete on price so I returned to Blackcircles website and ordered knowing that I was getting the product I wanted and not something that a fitting depot wanted to sell me! and fitted at the garage where my car was being repaired (at a very fair price).
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No messing .com

Easy and good price and supplied right tyres

Blackcircles.com Details

About this company

FITTERS NATIONWIDE
Order new tyres online at Blackcircles.com and have them fitted at a local Blackcircles.com garage, over 1,300 UK wide.

GREAT PRICES
Big savings available on Michelin, Bridgestone, Pirelli, Goodyear and many more brands for every budget. The fitted price on our website is the price that you pay! No hidden charges or extras to pay at the garage.

EASY SEARCH PROCESS
Don't know your tyre size? Use our easy to use VRM search tool by entering your car registration number to find the tyre size suitable for your car, then use our advanced filters in the results page to narrow down the right tyres for you!

Besök Blackcircles.com

Contact information

Ring på: 0845 620 2000
Vi finns här: Rowan Court
EH45 9BU Peebles
Storbritannien

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