Aldi omdömen

Aldi omdömen

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How did they ever win an award ?

Visited Aldi with my wife to see what all the fuss was about. Now I am scratching my head to see what all the fuss was about.
What a horrible place to shop, it was like going into a car boot sale, lowest quality products dumped everywhere, did not find a single thing that I would have bought.
Who on earth gave them an award?
I'll stick to my usual supermarket, spend a bit more, but know I won't catch anything unpleasant.
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Never Again.

Have been shopping at Aldi since they opend the store in Kendal, but never again am i going to shop at Aldi stores after trying on some shoes they did not fit so i put them back on the shelf and walked out the store only to be followed and confronted by a member of staff asking if they could see in my bags assuming id walked out the store with the shoes. Never felt humiliated as much as that time. Awful place to shop bad customer experience. Manager was unreasonable when i confronted him about it.
The store has gone downhill from the time it first opend.
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Do not buy power tools from aldi as they have no after sales support.

I have several power tools that I use in diy.I have a Powercraft belt sander that is less than 3 years old but I dont have the receipt, any way the drive belt on the tool broke so I contacted the helpline on the book supplied with the product, they told me that they no longer support this range and that I should contact aldi to find out who now supports this product, they told me to ring a number so as I could effect a repair but thi number was the same as the company who told me to contact aldi.So I spoke with customer services who said that as I did not have a receipt that they could not help me but I told them I was not bothered about claiming against the warranty I just wanted to buy a neww belt.they say that once a product is out of warrany that there is no after sales support. All I want is to use my sander but it is useless and I presume all of my other power tools in the same range as they are older than the warranty.So I wont be buying tools etc from aldi in the future, they should stick to selling groceries.
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Never again!

So Aldi have won all these "awards", I thought I'd give them a try. Wish I hadn't.

Went into my local "store". It looked like a jumble sale. The shelves were "filthy" - looked as if they hadn't been cleaned for months. There was stuff everywhere. And there was only one checkout open with a queue which was about a "mile" long!

In the end I left without buying anything. I also didn't find the prices any better than the deals and budget prices for the "food" at my local Asda or Sainsburys.

Overall disappointed - will not be back!
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Dodgy Steam Cleaner

I bought an aldi steam cleaner which I was waiting for my husband to put together. A few months later he did and found cannot use as a faulty manufacture ,bottom part doesn't fit the body of steam cleaner . Unfortunetly receipt is mislaid. Contacted Aldi aerial manager said without receipt cannot do nothing contacted the manufacture they said the same. This steam cleaner is only supplied by Aldi so its not as if currys etc do it. But was refused, would take food in exchange but they didn't want to know. They have now lost my custom Has anyone had the same problem
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Aldi, Swadlincote, Derbyshire

I have been shopping at Aldi since Christmas and for the first time in two years I am not overdrawn at the end of the month. My shopping is around 40% less than when I did my full shop at Sainsbury's.
I still have to go to Sainsbury's for fresh bread and cobs and Kenco coffee (Aldi please start selling these)
In taste tests against named brands, we find Aldi as good (if not better) and my Bengal Cats (who would only eat Felix) go mad for the Vital cat sachets

The only downside is the check out, which is dreadful
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Complaints not followed through!

On the whole I like Aldi for some of their prices. Fruit and veg is much the same price as Asda and Morrisons and not always as fresh! I never do a full shop there. On the whole I find the staff in the Hull branch very friendly but yes I agree it can be a bit manic at the cash out if you're not speedy...fortunately I'm not disabled ot very elderly, so I manage.

I buy their seafood sticks...love them but as I don't shop there each week I froze some as it said on pocket they were suitable for home freezing. What a disaster! The taste and texture changed and they were watery an stringy! I threw them out!

I wrote to customer care because I stupidly thought that they would look into it and maybe alter their packaging and prevent anyone else wasting their money. I got a reply fairly quickly saying that it would be passed on to the relevant department. I have not heard anything since. That was 3 weeks ago. I have since been in to buy more and it still says product suitable for home freezing!

All this advertising Aldi and it is paying off but don't get complacent....customer care is important...people read reviews and poor reviews are bad advertising!
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Always Be Prepared To Go Elsewhere

I routinely shop at Aldi Aylesbury, and am generally pleased.
Products are of good value and it does cut down on ever increasing bills by doing my shop at Aldi.
The downside is that while one week you may find everything you need; another week can leave you wanting.
Do the same shop week in week out at Tesco and you will always find the products available.
To sum up: I continue to do my shop at Aldi, but now allowing more time, because chances are i will have to go on to Tesco for all the things Aldi didn't have this week that were there the last.
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Outstanding

My wife, myself and mother in law plus nearly all my neighbors shop at Aldis and have done for years. Cant believe the reviews we have been reading as that bears no resemblance at all to our experience over the years. Empty shelves as in one review, never in all our year have we seen empty shelves. Rude staff again have never experienced that before. Tend to look at Aldi as our very friendly corner store with very low prices. We dont buy our wine anywhere else exceptional quality and the smoked salmon marinated in pesto sauce was to kill for.

All we can say is Aldi you cant do no wrong as far as we are concerned.
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Very rude staff

Went into the Boston store today to do our shopping. Staff were very rude and unhelpful, no customer service skills at all even from the boy who must have stolen the assistant managers badge because judging by his age he couldn't be old enough to be an assistant manager. He obviously had no reasoning skills so resorted to arguing with me and told me he didn't want customers like me in his store, well, guess what? I wont be in there again!
Went into Asdas and the staff were very polite and helpful. When I did some price comparisons, Asda were no more expensive. I know where I am shopping in future.
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The customer service at ALDI is abysmal

Today I visited my local ALDI in Bebington, Wirral.
I soon discovered that if you use a basket and not a trolley, you have considerable difficulties at the checkout due to a severe lack of space at the end of the counter. This, I found to my dismay, was compounded by the lack of consideration of the staff when thrusting your shopping at you faster than you are able to pack it. This, in my case, resulted in a four pint carton of milk falling onto the floor and bursting open, resulting in my shoes and trousers being soaked in milk.
Not only did the staff member involved fail to apologise in any way whatsoever, but when they returned with a replacement carton of milk ( which, incidentally, I told them not to do ) they thrust it into my face in a very aggressive manner.
I will Never ever ever ever ever ever ever ever ever ever ever shop at ANY ALDI again as long as I live!! !!!!!!!!!!!!!!!!!!!!!!
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Aldi, 4 Knightscliffe Ave, Glasgow

The PROS are the fresh veg which is well priced and can be of good quality. I don’t recommend the fruit as it’s both overpriced and generally not very good. The CONS are pretty much EVERYTHING else, in particular the staff are such a let down to what could be a good place to shop. They seem to work hard but have exceptionally poor customer facing skills which could be attributable to a lack of training. Customers appear to be an inconvenience on the shop floor and are to be treated like cattle at the checkouts. Basic manners are questionable as staff bellow at each other from behind their tills between barking at customers to get in line at a particular checkout . They close one till, open another, and close another and so on. You are not given any time or the facilities to pack your bags at the till. Your shopping is pushed over the customers in front and the customer’s shopping behind you is pushed over yours. It’s a bit of a joke really. The staff do genuinely work hard but appear poorly trained and therefore come across as very unprofessional. It can be quite embarrassing really. Take a trip to your nearest store and decide for yourself. The staff attitude and culture appears to be a very low priority for Aldi. Management changes would be beneficial and the company culture requires serious review. If Aldi expects to be taken seriously then it must stop coming across like amateur hour at the zoo. These are only my personal opinions of course. Go down to your local store and check it out for yourself. At least you might pick up some reasonably priced veg . . . . . . . and probably find several reasons not to go back.
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Is Aldi's 60 day money back promise as good as it seems

We bought a Halogen oven from Aldi some months ago. It had a fault but we managed to replace it at the time. It was really good value for money (much cheaper than similar brands elsewhere) and we got to love the way it cooks. So much so, we bought our daughter one for Xmas and paid £10 shipment down to London. I had tested the oven, twice, prior to shipping but when my daughter tried it the display showed a fault had occurred (exactly the same fault as our first one). Unfortunately, the 60 day money back deal for faulty goods (which at first hand seems a good, no quibble deal for customers) had expired so I urged her to call the helpline given and have it repaired, she really wanted this halogen oven. The people at the repair centre were abrupt and told my daughter that they didn't repair that brand of oven so she would have to get her money back (my money actually), which she has done (strange!!!! after the 60 day clause the product is supposed to be repaired) My grievance is this, nowhere on the box or in the instructions or at the Aldi, did it say that the product could not be repaired. When working this product is excellent and at the price paid is a bargain but now my daughter is going to have to pay up to 3 times as much for a similar item. What is going to happen if my oven decides to develop a fault after all these months, do I get my money back and have to pay 3 times as much also. This 60 day money back is OK if you can buy for the same price at another retailer but not if you get a bargain which often sells out quickly and you can't get another, or the product develops a fault. So Aldi, please bear in mind when selling electrical goods or any non-food items that the customer can get the product repaired after the 60 day clause or it can be replaced during the statutory 12 months guarantee. I may add that this grievance is not a reflection on Aldi in general and/or the other items that Aldi sells but specific to this one anomaly.
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I'm saving 30% compared to Sainsburys

It's cheap and appears chaotic after the smooth process at Sainsburys or Tescos but the savings Re amazing. The meats are where you really save evening free range. Only shop at sainsburys for things I can't get at aldi now.
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Great Prices. Save Loads

Aldi provide great food for low prices. Can get a whole Saturday shop for £30. .Brillaint
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shop at Aldi and get charged £40 for the pleasure

Friday 7th Feb. took my 84 year old disabled mother to do her weekly shop, mine to, to Aldi ILKESTON Derbyshire.had to wait 15 to get a parking space, finally got 1 about 80 yards from the shop, walked round to get trolley and start shopping. The shop was very busy and you no what mothers who dont get out much are like, they like to look at everything. Thought that was what supermarkets liked, so you buy more. Anyway, did the shopping, loaded mothers,shopping on to conveyor then mine. Then Paid for our shopping and started packing never thinking of the time, took the shopping bactk to the car unloaded took the trolley back round to store entrance walked back to car got in car finally out of car park. 1hour 30 min is not long enough especially when you have to queue to get in the place walk the whole car park to take trolleys back and pack your own shopping then get a fine for being 19 minutes over your time. £70 or £40 if paid in 14 days disgusting. It Used to be 3 hours why have they changed it
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ALDI Getting worse

I have been shopping at ALDI for years now only because most items are cheaper but for the past few weeks I find that most shelves are empty and there is no sign to say items are out of stock.when I ask the staff (including the MANAGER) they all say we stock items everyday and they are so busy that items get sold very fast.
So how come there is no stock of several items everyday?
WILL ALDI management do something otherwise they will loose customers
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stupid checkout policy

i shopped at aldi [syston] on the 5/2/14, a place i have shopped at now for two years.

all went well until i reached the checkout.
i started to put the cleared items into my bag which was in the trolley, only to be told i wasnt to do that, but to put the items into the trolley and then move over to the "packing area" to then put the items into my bag.

i said i had never been asked to do this before, the retort being "its company policy" [which,apparently, it is, although there are no signs].

crazy...
i can easily keep up with the cashiers which means there is no time saving;
the woman in front of me wasnt told to do the same;
my spend wasnt much...maybe £15;
there is no way i was going to pack twice.

the cashier shouldnt have said that, as me being me, told her i no longer wanted the shopping and walked out, knowing full well it would cost the store more time [and money] to remove the shopping from the conveyor belt and replace onto the shelves, than if she had just left me to pack at the c/out.

i wont be going back.
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Aldi - the supermarket equivalent of Ryanair

Service at checkout is rushed, impersonal and downright rude. The lack of customer acknowledgment and service brings to mind that of Ryanair. A total disregard for customers in the rush towards 'efficiency' and 'economy' supposedly. Basically they are cynically seeing how far they can push customers - well here is one customer who won't be going back.
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Not good

Went to Aldi in Rock ferry/Port-sunlight this evening and it was manic! At the tills a voice called "go to number 5", so some people left the queue they were in and went to 5, we stayed were we were, til 2, despite there being 2 people with full trollies in front. Then another voice says til 1, so we went.... would have been good if the cashier was there waiting and ready.............. oh no.....we had to wait for him to come, THEN wait for him to take stuff off the seat so he could sit, then when i came to pay by card, he went to another til! Did he apologize? NO..........did he explain he had to sort something at another til? NO! so as I had put my card in I could not proceed to pay as he hadn't 'pressed the button'................ so we waited, and waited, and waited, it seems another customer agreed with me that they should not shout out til numbers when no one is there! Once back he pressed the button...THEN he tells ME to put my number in........ER I had!!!!!!! The man, I think it was the manager as he had a shirt on, was rude, arrogant and his attitude was not as it should be. Maybe he needs to go on a People Matter course and a Customer Care one.

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Aldi är i kategorin: Matvaruaffärer

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